SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Communicate verbally and non-verbally in the workplace 
SAQA US ID UNIT STANDARD TITLE
9960  Communicate verbally and non-verbally in the workplace 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction plumbers to communicate effectively with clients, suppliers, colleagues, and subordinates, using both verbal and written communication methods. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, not listening actively, etc.

2. Communication includes verbally face-to-face, telephonic, written letter, facsimile, etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Select method of communication. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The communication method selected is appropriate for the target audience. 

ASSESSMENT CRITERION 2 
2. Barriers of communication are overcome. 

SPECIFIC OUTCOME 2 
Communicate with subordinates. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Information is gathered from subordinates. 

ASSESSMENT CRITERION 2 
2. Instructions are given. 

ASSESSMENT CRITERION 3 
3. Feedback is received to confirm the effectiveness of the communication. 

SPECIFIC OUTCOME 3 
Communicate with clients. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Requests for information are made. 

ASSESSMENT CRITERION 2 
2. Confirmation of instructions is written. 

ASSESSMENT CRITERION 3 
3. Information is given in the prescribed format. 

ASSESSMENT CRITERION 4 
4. A conversation is engaged in to its logical conclusion. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate for Construction artisans. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this qualification. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. Various ways of communicating verbally and non-verbally
2. Communication as a two-way process
3. Barriers to communication
4. Greetings and leave taking conventions
5. The required formats for written communication; including - letters, instructions, and requests for information. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems - refer to the following assessment criteria:
  • Barriers of communication are overcome. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others - refer to all assessment criteria. 

    UNIT STANDARD CCFO ORGANISING 
    Employ self-management - refer to the following assessment criteria:
  • Information is given in the prescribed format.
  • Instructions are given. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information - refer to the following assessment criteria:
  • The communication method selected is appropriate for the target audience. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively - refer to all assessment criteria. 

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence - refer to the following assessment criteria:
  • Information is given in the prescribed format.
  • The communication method selected is appropriate for the target audience. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand contextual world-systems - refer to the following assessment criteria:
  • The communication method selected is appropriate for the target audience.
  • Barriers of communication are overcome.
  • A conversation is engaged in to its logical conclusion. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  24273   National Certificate: Community House Building  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CETA 
    Fundamental  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CETA 
    Fundamental  48864   National Certificate: Auctioneering Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was SERVICES until Last Date for Achievement 
    Fundamental  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-07-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Fundamental  22440   National Certificate: Customs Clearing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  Was TETA until Last Date for Achievement 
    Fundamental  20419   National Certificate: Electrical Engineering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2004-02-10  Was EWSETA until Last Date for Achievement 
    Fundamental  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  TETA 
    Fundamental  23453   National Certificate: Micro Finance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  BANKSETA 
    Fundamental  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  BANKSETA 
    Fundamental  23259   National Certificate: Industrial Rubber Manufacturing: Mixing OR Extruding OR Moulding OR Calendaring  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  MERSETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Aldabri 106 Institute for Quality Pty Ltd 
    2. Artisan Development Academy 
    3. Assured Vocational Skills Institute (Pty) Ltd 
    4. Aubrey Nyiko Business Enterprise cc 
    5. Better Best Agri Development 
    6. BOLAND COLLEGE (Paarl) 
    7. Bright Storm Projects 
    8. Capricorn FET College - Central Office 
    9. CBM Training 
    10. Christian Campus Bible College 
    11. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    12. Construction Resource Development College 
    13. dc academy 
    14. Eastcape Training Centre 
    15. EDUCATORY ELECTRO SERVICES 
    16. Edzani Community Development and Consultancy 
    17. Ekurhuleni Artisans and Skills Training Pty Ltd 
    18. Elangeni College for FET - Central Office 
    19. Esayidi TVET College 
    20. ETS Emergency Training Solutions (PTY) LTD 
    21. Fachs Business Consulting and Training 
    22. FBT Consultants CC 
    23. Furniture World Training Centre 
    24. Gert Sibande TVET College 
    25. Godisang Development 
    26. Goitsebasadi Construction Project 
    27. Goldfields FET College 
    28. In Touch Community Development & Project Managers 
    29. Josmap Training Institute 
    30. Jumpstart Training Institute 
    31. Kamofatso Construction and Academy 
    32. Khanyisa Business and Management Consultancy 
    33. L S Nkosi CC 
    34. Legal Practice Academy 
    35. Madzahisi College 
    36. Mahumani Empowerment Servives Centre 
    37. Majuba TVET College 
    38. Makwedeng Training 
    39. Matibidi Raphela Investments (Pty) LTD 
    40. Mavco Engineering 
    41. Milzet Holdings 
    42. Mnambithi TVET College 
    43. Mopani South East FET College - Central Office 
    44. Motheo Academy PTY LTD 
    45. Motheo TVET College 
    46. MPUMALANGA REGIONAL TRAINING TRUST 
    47. Mthoms Trading 
    48. Namuntlha Training and Development (Pty)Ltd 
    49. National African Federated Building Industry 
    50. Nokuthula Dube & Associates 
    51. Nomagwanishe Investments cc 
    52. NOMAKU TRADERS CC 
    53. NOMASOJABULA TRAINING CENTRE 
    54. Northern Cape Rural TVET College 
    55. Northlink TVET College 
    56. Primeserv Corporate Solutions 
    57. Protech Training (Pty) Ltd 
    58. Qualfurn Training & Projects (Pty) Ltd 
    59. RUDO CONSULTING cc 
    60. SA Maritime School and Transport College 
    61. Sakhisizwe Development Training 
    62. Sekhukhune District Municipality EMS Training Academy 
    63. Sinovuyolethu Trading (Pty) Ltd 
    64. Sivile Housing Association RSA 
    65. Somvi General Services 
    66. St Anthonys Education Centre 
    67. STEP AHEAD BUSINESS TRAINING 
    68. Thabomeleng 
    69. Tovani Traiding 299 
    70. Training Force (Pty) Ltd 
    71. Tshirologo Disability Training Services Pty Ltd 
    72. Tshwane North College for FET - Central Office 
    73. TSK Projects 
    74. Ubucubu Home Industries 
    75. Vuselela TVET College 
    76. Welltec Academy (Pty) LTD 
    77. Zama Training & Developments 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.