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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Use electronic mail to send and receive messages 
SAQA US ID UNIT STANDARD TITLE
116945  Use electronic mail to send and receive messages 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  3   

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry.

People credited with this unit standard are able to:
  • Understand the concepts and terms of electronic messaging.
  • Create and send an E-mail message.
  • Receive and respond to e-mails.
  • Work with multiple E-mail messages.
  • Adjust settings to customise the view and preferences of the E-mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF Level 1.
  • Operate a personal computer system (ID 116932 - NQF Level 1).
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF Level 1). 
    		•

    UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand the concepts and terms of electronic messaging. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The structure of an email address is explained using an example. 

    ASSESSMENT CRITERION 2 
    Aspects of E-Mail Etiquette are described with examples. 
    ASSESSMENT CRITERION RANGE 
    Aspects: content, subject line, privacy, confidentiality, viruses.
     

    ASSESSMENT CRITERION 3 
    The benefits of using Email are explained within a specific context. 
    ASSESSMENT CRITERION RANGE 
    May include but is not limited to - speed, cost, time, time zones, portability.
     

    ASSESSMENT CRITERION 4 
    The limitations of using the Internet are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    May include but is not limited to - viruses, security, inappropriate use of Email, attachments.
     

    SPECIFIC OUTCOME 2 
    Create and send an E-mail message. 
    OUTCOME RANGE 
    When creating new E-mails, the message header/subject line of the new E-mail must allow the E-mail to be easily identified in terms of its purpose and content. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The electronic mail application is opened in order to prepare for working with E-mail messages, and closed oncw finished working with E-mail messages. 

    ASSESSMENT CRITERION 2 
    The message is addressed to the required recipients. 
    ASSESSMENT CRITERION RANGE 
    Single and multiple recipients; addressee and CC.
     

    ASSESSMENT CRITERION 3 
    The message header (subject) is consistent with the message purpose, and target audience. 

    ASSESSMENT CRITERION 4 
    Message test is manipulated and checked for spelling mistakes prior to sending. 
    ASSESSMENT CRITERION RANGE 
    Manipulation include: copied, moved, deleted. Copy and move to be demonstrated within and Email message and between E-mail messages.
     

    ASSESSMENT CRITERION 5 
    A file is attached to the email message. 

    ASSESSMENT CRITERION 6 
    An attachment is deleted from an E-mail message. 

    ASSESSMENT CRITERION 7 
    A connection is established with an Internet Service Provider. 

    ASSESSMENT CRITERION 8 
    The E-mail is sent to and received by the intended recipients. 

    ASSESSMENT CRITERION 9 
    The electronic mail application program is closed. 

    SPECIFIC OUTCOME 3 
    Receive and respond to e-mails. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The senders of the incoming mail are identified. 

    ASSESSMENT CRITERION 2 
    The contents of incoming E-mails are displayed. 
    ASSESSMENT CRITERION RANGE 
    Message, attached files.
     

    ASSESSMENT CRITERION 3 
    Precautions are observed when receiving mail. 
    ASSESSMENT CRITERION RANGE 
    Includes but is not limited to - viruses, discussion lists, spam.
     

    ASSESSMENT CRITERION 4 
    Received E-mail messages are viewed in the inbox of the Email application. 

    ASSESSMENT CRITERION 5 
    Attached files are processed according to given specification. 
    ASSESSMENT CRITERION RANGE 
    Attachment processing may include any of the following: Saving, modifying, forwarding.
     

    ASSESSMENT CRITERION 6 
    Incoming mail is highlighted according to required specifications. 
    ASSESSMENT CRITERION RANGE 
    Specifications include but are not limited to:
  • Flagged for future follow-up, marked as read/unread.
     
    		•

    ASSESSMENT CRITERION 7 
    Response to incoming mail is conducted according to given specifications. 
    ASSESSMENT CRITERION RANGE 
    Specification include but are not limited to:
  • Reply to sender, reply to all, forward; inclusive and exclusive of the original message.
     
    		•

    SPECIFIC OUTCOME 4 
    Print an E-mail message. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    An E-mail is printed to the default printer. 
    ASSESSMENT CRITERION RANGE 
    A whole E-mail, specific text within an E-mail message.
     

    SPECIFIC OUTCOME 5 
    Work with multiple E-mail messages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    A number of E-mail messages are opened for processing. 
    ASSESSMENT CRITERION RANGE 
    Minimum 3 E-mail messages.
     

    ASSESSMENT CRITERION 2 
    Control is switched between the open E-mail messages. 

    ASSESSMENT CRITERION 3 
    Text is manipulated between active E-mail messages. 
    ASSESSMENT CRITERION RANGE 
    Minimum of 2 active E-mail messages; type of manipulation: move, copy.
     

    ASSESSMENT CRITERION 4 
    Text is copied to an E-mail message from another source. 
    ASSESSMENT CRITERION RANGE 
    Any source other than an E-mail source can be included: Word processor, Web page.
     

    ASSESSMENT CRITERION 5 
    Text is deleted from an E-mail message. 

    ASSESSMENT CRITERION 6 
    An E-mail message is deleted. 
    ASSESSMENT CRITERION RANGE 
    Sent to an archive facility and deleted completely.
     

    SPECIFIC OUTCOME 6 
    Adjust settings to customise the view and preferences of the Email application. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Toolbar menus are switched off and on according to use in current situation. 

    ASSESSMENT CRITERION 2 
    The current view headings are changed according to given requirements. 
    ASSESSMENT CRITERION RANGE 
    Additional columns are added or deleted from the current view.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour.
  • Performance of all elements complies with the laws of country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Assessor Notes:

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59326   National Certificate: International Trade  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  TETA 
    Core  74269   National Certificate: Occupational Health, Safety and Environment  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  77063   National Certificate: Construction Health and Safety  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  59099   National Certificate: Agricultural Equipment Service and Repair  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  AgriSETA 
    Elective  50307   National Certificate: Bread and Flour Confectionery Baking  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FOODBEV 
    Elective  65750   National Certificate: Hairdressing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65749   National Certificate: Hairdressing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63189   National Certificate: Medical Laboratory Assistance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Elective  72049   National Certificate: Pharmacist Assistance  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy for Construction Skills (Pty) Ltd (ACS) 
    3. Academy Training Group 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Africa Learn (Pty) Ltd 
    7. Afrika Tikkun NCC 
    8. Aldabri 106 Institute for Quality Pty Ltd 
    9. ALLINA FRANCIS (SA) 
    10. Amilak Training Center 
    11. ASMO INSTITUTE OF BUSINESS AN 
    12. Aspirations Communication Training CC 
    13. Atvance Institute (Pty) Ltd 
    14. Aveng Grinaker -LTA Civil Engineering 
    15. AVUXENI COMPUTER ACADEMY KZN 
    16. Balefile Trading and Services 
    17. BANA BA THARI MINING TRANING AND DEVELOPMENT ACADEMY 
    18. Basadipele Skills Development and Training 
    19. BEE Clinic Pty Ltd 
    20. Bells Technical College 
    21. Betterskills Academy 
    22. Big Tree Group 
    23. Bokamoso Skills and Economic Development Centre 
    24. Brainwave Projects 1430 cc 
    25. Bright Storm Projects 
    26. Buhlebetfu Investments Pty Ltd 
    27. Business Optimization Training Institute (Pty) Ltd 
    28. Careers IT 
    29. Certified Training Solutions (Pty) Ltd 
    30. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    31. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    32. College Africa Group (Pty) Ltd 
    33. College of Transport Logistics (Pty) Ltd 
    34. Columbus Consulting Pty Ltd 
    35. Common Vision Young Specialist Trading cc 
    36. COMPUSTEPS COLLEGE (PTY) LTD 
    37. CSL Accountants 
    38. Decade Pulse (Pty) Ltd 
    39. Dee's Training (Pty) Ltd 
    40. Delight Computer Training 
    41. Diversity technology Training Institute 
    42. Eagle Computer Training 
    43. Eastcape Training Centre 
    44. Ekasi IT Solutions Centre 
    45. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    46. Elangeni Training Institute 
    47. Elchees Software Solutions 
    48. Elite Operator and Skills Training 
    49. Emalahleni Institute of Techno 
    50. ERGO BUSINESS DEVELOPMENT ACADEMY NPC 
    51. Eshybrand Pty Ltd 
    52. Eskilz College (Pty) Ltd 
    53. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    54. Finweb Business Consultancy 
    55. Foster-Melliar (Pty) Ltd 
    56. Fourways Private College 
    57. Futurekids SA (Fochville) 
    58. Gigimo Tourism Academy 
    59. Global Institute for Capacity 
    60. Global Maritime Legal Solutions Pty Ltd 
    61. Growth Link 
    62. HAVOHEJ CONSULTANCY 
    63. Hazyview Computer College 
    64. HILLCROSS BUSINESS SCHOOL (PTY 
    65. Hlanganani ICT (Pty) Ltd 
    66. Ikusasalethu Youth Development Project NPC 
    67. iLearn Corporate Services PTY LTD 
    68. imithetho labour law 
    69. Information Technology Resource Centre 
    70. Inqubeko Institute (Pty) Ltd 
    71. IT Academy 
    72. IT-HI-Q Training (PTY) Ltd 
    73. Iyam Training Services 
    74. Jeppe College of Commerce and 
    75. Judy Atipa Investment Pty Ltd 
    76. K Boneng Consulting Services P 
    77. K Centre Business Enterprise (PTY) LTD 
    78. K2011145379(South Africa) (Pty) Ltd 
    79. Keybase Training Solutions Cc 
    80. KN Training Specialist 
    81. KT Mobile Services 
    82. L and P Computer Academy Pty Ltd 
    83. LETAGO DEVELOPMENT CONSULTING 
    84. LIMPOPO COMPUTER COLLEGE BK 
    85. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    86. Loomee Group 
    87. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    88. Makhophila Training 
    89. Maritime Business Institute 
    90. Masakhane Training and Consult 
    91. Mash Computer Training 
    92. Mavco Engineering 
    93. MBOWA COLLEGE PTY LTD 
    94. Metanoia Ratings PTY LTD 
    95. Microzone Training CC 
    96. Mogapi Education Group (Pty) Ltd 
    97. Motheo Academy PTY LTD 
    98. Motlhamme Executive Management 
    99. Moving Ahead Development Agenc 
    100. Mpande Technologies cc 
    101. Mufuka Business and Technical 
    102. Musengavhadzimu Media 
    103. Namuntlha Training and Development (Pty)Ltd 
    104. Natfin Holdings Pty Ltd 
    105. NBC Technologies 
    106. NCC - Vereeniging 
    107. Ndulita Solutions 
    108. Nedbank Ltd 
    109. New Link Computer Skills 
    110. Ntandokazi Holdings Pty Ltd 
    111. Nyathela Business College 
    112. On the Ball College Pty ltd 
    113. OPELONG BUSINESS INSTITUTE (PT 
    114. P and R Development and Training (Pty) Ltd 
    115. Paramixed Pty Ltd 
    116. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    117. Pioneer Business Consulting 
    118. Polokwane Technology Institute (Pty) Ltd 
    119. Pretoria Technical College 
    120. Priha Projects Pty Ltd 
    121. Progressive School of Business 
    122. PRX SCHOOL TEST 
    123. QUARPHIX (PTY) LTD 
    124. Ramotec Business College 
    125. Redefine Human Capital (PTY) L 
    126. Reflections Development Institute 
    127. RESISA LOGISTICS (Ltd) Pty 
    128. Richfield Graduate Institute of Technology Pty Ltd 
    129. Robertsons Cargo Consultancy 
    130. Robertsons Cargo Consultancy (Pty) Ltd 
    131. Rostec Technical FET College (Pty) Ltd 
    132. SA Maritime School and Transport College 
    133. Sabile Human Resources Consult 
    134. SANDM IT TRAINING (PTY) LTD 
    135. SED Computer Academy 
    136. Sesk Facilitation Development (PTY) LTD 
    137. Silulo Ulutho Technologies 
    138. Sinovuyolethu Trading Pty Ltd 
    139. Sisekelo Sustainability Institute 
    140. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    141. Sonani Training and Communications 
    142. Spears Business and Life Couch Consulting (Pty) Ltd 
    143. SPLS Consultants (Pty) Ltd 
    144. SUCCESS BUILDERS INTERNATIONAL CC 
    145. SUPREME ICT CONSULTANTS 
    146. Synergistic Covenant Network NPO 
    147. Techtisa (pty) Ltd 
    148. Terrawood 
    149. Thalita Koume Directions (Pty) Ltd 
    150. The Finishing College (Pty) Lt 
    151. Think Tank T2 (Pty) Ltd 
    152. Titan Trade Technologies 
    153. Tlou Foundation College 
    154. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    155. Tovani Traiding 299 
    156. Training Force (Pty) Ltd 
    157. TSP COLLEGE 
    158. TURFLOOP TRAINING SERVICES CC 
    159. Ubuhlanti Sances Trading (Pty) Ltd 
    160. Ukwazi Academy and Corporate S 
    161. Umbrella Training and Development 
    162. Umbusi Consulting Services 
    163. UTHINGO BRITE SERVICES 
    164. Varsity Institute of Science & Technology (Pty)Ltd 
    165. Visionary Skill Academy 
    166. Vukani Solutions 
    167. Waterberg TVET College 
    168. Wellinkwise Pty Ltd 
    169. Whitestone College 
    170. Xylo Trading 12 (Pty) Ltd 
    171. YITRO INNOVATIONS 
    172. Yonet Training Academy 
    173. ZA WIT (PTY) LTD 
    174. Zealot Business College 
    175. Zibuyile Consulting and Projects (Pty) Ltd 
    176. Zikode Development Trust 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.