SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage service providers in a selected organisation 
SAQA US ID UNIT STANDARD TITLE
109999  Manage service providers in a selected organisation 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for all persons working in Administration in commercial and non-commercial organisations. It is also intended for other people who have the task of managing service providers to an organisation.

Persons credited with this unit standard can:
  • Describe the elements of service provider management
  • Develop contracts for service providers
  • Evaluate the deliverables of service providers
  • Manage service providers who do not deliver on contracts. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Elements of a contract include, parties involved, dates, objectives, expiry dates, responsibilities of parties, outputs of parties.
  • Service providers provide services including market research and marketing companies, infrastructure, policy, training and technical assistance and technology and product development. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the elements of service provider management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of developing and signing contracts with providers is described in terms of delivery of the final product. 

    ASSESSMENT CRITERION 2 
    2. Different elements of contracts are described in terms of organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. The impact of service providers' delivery is described in terms of resource requirements, financial impact and time. 

    ASSESSMENT CRITERION 4 
    4. The deliverables of at least three providers to a selected organisation are formulated from real examples. 

    SPECIFIC OUTCOME 2 
    Develop contracts for service providers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Categories of service providers are identified who service a selected organisation. 

    ASSESSMENT CRITERION 2 
    2. Outputs for four categories of service providers are listed in terms of the types of service provider and the requirements of the organisation. 

    ASSESSMENT CRITERION 3 
    3. Project plans for four service providers for the delivery of products or services are constructed in terms of the requirements of the organisation. 

    ASSESSMENT CRITERION 4 
    4. Contracts are drawn up for four service providers based on the project plans drawn up and legal requirements. 

    SPECIFIC OUTCOME 3 
    Evaluate the deliverables of service providers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. On-going monitoring of service provision is conducted in terms of the contract signed. 

    ASSESSMENT CRITERION 2 
    2. Final outputs of service providers are checked in terms of quality and date of delivery against signed contract. 

    ASSESSMENT CRITERION 3 
    3. Payments for services are made based on signed contracts and satisfactory delivery of products. 

    SPECIFIC OUTCOME 4 
    Manage service providers who do not deliver on contracts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The cost of lack of delivery is calculated based on impact on the business. 

    ASSESSMENT CRITERION 2 
    2. An investigation is conducted into the reasons for the lack of delivery. 

    ASSESSMENT CRITERION 3 
    3. Different courses of action are identified based on contractual agreements, legal options, cost implications and impact on business to include cancellation of contract and legal action. 

    ASSESSMENT CRITERION 4 
    4. An identified course of action is implemented based on legal obligations and organisational requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a > morandum of Understanding with the Services SETA ETQ
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • Legal contracts. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in the identification of problems related to a lack of delivery by service providers and the decision regarding how to respond to this. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information by collecting information regarding the impact on a micro-finance institution of lack of delivery by a service provider. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion. Verbal communication is required during the process of negotiating ad agreeing a contract with a service provider. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Be culturally and aesthetically sensitive across a range of social contexts when managing contract and when managing service providers who do not deliver on contracts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  61450   Further Education and Training Certificate: Film and Television Production Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  MICTS 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Elective  23953   Further Education and Training Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-05-13  Was SERVICES until Last Date for Achievement 
    Elective  58800   Further Education and Training Certificate: Project Support Services  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Elective  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2018-06-30  HW SETA 
    Elective  20884   National Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-04-10   
    Elective  50017   National Diploma: Club Professional Golfing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-11-30  Was CATHSSETA until Last Date for Achievement 
    Elective  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Makwedeng Training 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.