SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles of change management in the workplace 
SAQA US ID UNIT STANDARD TITLE
115407  Apply the principles of change management in the workplace 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this Unit Standard is able to demonstrate an understanding of diversity among people and in particular in a specific workforce, the role and importance played by managing change in attitudes, and the attributes of a good change agent in South Africa.

In particular, on completion of this Unit Standard, the learner will be able to:
  • Explain why change management is an important process for organisations to achieve sustainable trading results
  • Identify examples of planned change and reactive change in an organisation
  • Describe a model for effective change management and its management
  • Identify reasons for resistance to change and indicate ways to overcome them
  • Identify the risks inherent in any change management programme and indicate ways to manage them
  • Identify and apply the competencies of an effective change agent 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    A learner undertaking this Unit Standard must already be competence in Communication at NQF level 4 or equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain why change management is an important process for organisations to achieve trading results. 
    OUTCOME NOTES 
    Explain why change management is an important process for organisations to achieve sustainable trading results. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The elements of any CM process are identified and outlined in a written report. 

    ASSESSMENT CRITERION 2 
    The relationship between CM and sustainability is explained with examples of how organizations that have not changed have collapsed or gone insolvent and how organizations that have changed have remained successful. 

    ASSESSMENT CRITERION 3 
    A clear presentation is delivered on how an organisation can achieve sustainable results by implementing CM. 

    SPECIFIC OUTCOME 2 
    Identify examples of planned change and reactive change in an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The factors in planned change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 2 
    The elements of reactive change processes are identified and their impact on the change process indicated with examples. 

    ASSESSMENT CRITERION 3 
    Three examples of each process are analysed in an organization(s) and the results of the analysis documented so as to explain the benefits the changes had for the organization(s). 

    SPECIFIC OUTCOME 3 
    Describe a model for effective change management and its management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A model for effective change management is identified and its various components explained in a written report. 

    ASSESSMENT CRITERION 2 
    Each step in the process of CM is described and an explanation given of how each step is managed using examples from an organization that has implemented the model. 

    SPECIFIC OUTCOME 4 
    Identify reasons for resistance to change and indicate ways to overcome them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for resistance to change by people are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 2 
    The reasons for resistance to change in an organization are outlined and analysed in terms of their impact upon the process in the organization in which they work. 

    ASSESSMENT CRITERION 3 
    Ways in which resistance to change can be overcome are identified and explained with examples of how they were successfully used in regard to individuals and an organisation. 

    SPECIFIC OUTCOME 5 
    Identify the risks inherent in any change management programme and indicate ways to manage them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various CM risks are identified and an explanation given of what each could mean for the process of change and the long term success of the organization. 

    ASSESSMENT CRITERION 2 
    Examples of how these risks were overcome in an organisation are presented in am oral presentation. 

    SPECIFIC OUTCOME 6 
    Identify and apply the competencies of an effective change agent. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The competencies and characteristics of an effective change agent are identified and an explanation give of why each is important and how each advances the implementation of change. 

    ASSESSMENT CRITERION 2 
    The competencies and characteristics of an effective change agent are applied at all times when dealing with an organization undergoing change. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this Unit Standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard, or assessing this Unit Standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate memorandum of understanding with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above specific outcomes is:
  • An overview of the South African Constitution in its current form;
  • An overview of South Africa's Bill of Human Rights in its current form;
  • Change management practices, particularly in the specific industry selected;
  • Models of change management;
  • The characteristics of change agents;
  • Personal development and self management;
  • The concepts of businesses as going concerns and the profit motive;
  • The fundamentals of OT&CM;
  • A basic knowledge of South African history and the diversity of its society. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when identifying reasons for resistance to change and ways to overcome them and identifying ways to manage risk inherent in change management. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when working with consultancy members and clients. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when implementing the characteristics and competencies of an effective change agent. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analysing information when identifying reasons for change and identifying the risks attached to organizational change. 

    UNIT STANDARD CCFO DEMONSTRATING 
    A systemic approach to the company within the context of a transforming society when seeing that unless organizations change and unless change is managed properly the organization and the change process are doomed to fail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Core  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Core  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  49532   National Diploma: Clear Fermented Beverage Processing: Brewing  Level 6  NQF Level 06  Reregistered  2023-06-30  FOODBEV 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Abinet Training and Development 
    3. Africa Institute For Public Administration 
    4. Afriwealth Consulting 
    5. AfroXpert Performance Developement cc 
    6. All Access Holdings 
    7. Amabamba Recruitment 
    8. Amadube Investments CC 
    9. Asiphokuhle Training and Research Institute 
    10. Bantubanye Skills 
    11. BF QUALITY SOLUTIONS (PTY) LTD 
    12. Boikgantsho Consulting & Events 
    13. Boland College Head Office 
    14. Break The Chains Development Services 
    15. BW Khuzwayo Consulting CC 
    16. Central University of Technology, Free State 
    17. Classic Human Capital Solutions 
    18. Continuing Education Programme 
    19. Cre8ive Organisational Development 
    20. CTC College(PTY) LTD. 
    21. Dean Institute Of Learning (Pty) Ltd 
    22. Dee's Training (PTY) LTD 
    23. Development Bank of Southern Africa (DBSA) 
    24. Didintle Training Services 
    25. Dimension Development Network 
    26. Ditirelo Skills Development Services 
    27. Edutraining Business College 
    28. Elective Training Institute Enterprise CC 
    29. Eskilz College (Pty) Ltd 
    30. Ethekwini Corporate and Human Resources Skills Development Unit 
    31. Express Model 405 
    32. Falcon Business Institute 
    33. Fire Protection Association of Southern Africa 
    34. Frugatrax Consultants 
    35. Furniture World Training Centre 
    36. Glere Skills and Consultants 
    37. GOBELA CONSULTING 
    38. Goitsikitso Enterprise Trading 
    39. Growth Management Consulting 
    40. Gudlhuza Development Solutions cc 
    41. Hercuscope 
    42. Hlombe and Associates 
    43. IMITHENTE DEVELOPMENT HOLDINGS 
    44. IQ Skills Academy (PTY) LTD. 
    45. Jobafrik Consulting 
    46. Josmap Training Institute 
    47. JTM Empowered 
    48. K Shabangu FET College 
    49. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    50. Kalideen Management 
    51. KALIDEEN MANAGEMENT SERVICES 
    52. Kamanga Skills Projects 
    53. Karabo Ya Karabo 
    54. Kernel Management and Consulting (PTY) LTD. 
    55. Kgaka Kgolo Institute 
    56. Kgolo Institute 
    57. Kgotla Trading Enterprise 
    58. KHOSITHI TRAINING 
    59. Khululekani Training Centre 
    60. Kia Chuma 
    61. KOKANO PROJECTS PTY LTD 
    62. Lagnita Skills Solutions 
    63. Leronsa Trading Enterprise 
    64. Letlhokoa Management Services CC 
    65. Lewerb Holdings (PTY) Ltd 
    66. LMMM Training and Development 
    67. M.I.C. Training and Development 
    68. Makaota Training Consultants 
    69. Makhophila Business Enterprise 
    70. Management College of Southern Africa (MANCOSA) 
    71. Mangalani Business Enterprises 
    72. Maqhawe College 
    73. Masemase Consultancy CC. 
    74. Mass Computer Training And Printers 
    75. Mgwezane Training and Events Management CC. 
    76. Miczo's Enterprise 
    77. Mission Point Consulting 
    78. MJ Mafunisa Consulting (PTY) LTD 
    79. Mmalethabo Consulting 
    80. Mod-Mosh Projects and Consulting (PTY) LTD 
    81. Mohlaje Solutions (Pty) Ltd 
    82. Mortarboard Training Solutions 
    83. MTHENGENYA & ASSOCIATES 
    84. MTK Corporate Solutions 
    85. Ndrendre Building & General Services 
    86. Nemalale Eagles Consultancy CC 
    87. Neopeo Trading & Projects 
    88. Netgrow Training Solutions 
    89. Networx for Career Development 
    90. Nhlahle Development Agency 
    91. NJ & L Trading Enterprise CC. 
    92. Nkqubela Community Developers 
    93. NS Global Academy 
    94. Ntsangalala Business Enterprise 
    95. Nyankwavi Investment CC. 
    96. Omithombo Management Academy 
    97. Outeniqua Leadership Institute 
    98. PanAfrican Supply Chain Academy 
    99. Paseka Business Enterprise 
    100. Pebetse Training and Consulting 
    101. Pioneer Business Consulting 
    102. Power Rush Trading 170 CC. 
    103. Powernexus 
    104. PTDEV (Pty) Ltd 
    105. Pudi's Educational Services And Youth Development 
    106. Pulakgadi Training Consulting CC 
    107. Quick Leap Investment 
    108. Reflections Development Institute 
    109. Regent Business School (Pty) Ltd t/a Regent Business School 
    110. Resonance Institue of Learning 
    111. Sasalethu Consulting and Associates 
    112. SAZM TRADING AND PROJECTS PTY LTD 
    113. Siyakhula Trust ETD Institute Pty Ltd 
    114. Siyakhulisa Leadership Academy 
    115. SIZA NESU TRAINING AND DEVELOPMENT 
    116. Solstice Networks CC. 
    117. South African Governance and Business College 
    118. STARPLEX 408 CC 
    119. Summat Training Institute 
    120. SWARANANG MANAGEMENT CONSULTING CC 
    121. Tachfin Holdings 
    122. Talent Emporium Academy (PTY) Ltd 
    123. Tankimo Trading (Pty) Ltd 
    124. TCEP (Pty) Ltd 
    125. Tembe Service Providers 
    126. The Crimson CO CC. 
    127. Thuto Lere Community Empowerment Programme 
    128. Thuto-Boswa Education and Training Solution 
    129. Tlaletso Consultants 
    130. Tloumogale Business Development & Consulting 
    131. Tradesman Consulting and Training Solutions 
    132. Tsebo Kitso Trainings 
    133. Tsebong Training Centre 
    134. Tshelopele Development Institution 
    135. Tshepang Consulting & Project 
    136. Tshwane Training Institute (PTY) LTD. 
    137. Tsoelopele Leadership Consulting (Pty) Ltd 
    138. TTTC 
    139. Ukhamba Quality Skills 
    140. Umfolozi FET College 
    141. Umqondo Consultancy 
    142. Umsenge SDCS 
    143. University of Venda 
    144. Vantage Training 
    145. Vicmat Consultants 
    146. Vuca Institute of Leadership Development 
    147. VUSHENI LEARNING ACADEMY 
    148. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    149. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.