SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply knowledge of self and team in order to develop a plan to enhance team performance 
SAQA US ID UNIT STANDARD TITLE
13912  Apply knowledge of self and team in order to develop a plan to enhance team performance 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard required learners to reflect on the strengths and weaknesses of themselves and their teams in order to manage team performance.

It is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost center, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The qualifying learner is capable of:
  • Understanding him/herself as worker in a specific position.
  • Identifying own role in an organisation.
  • Understanding the dynamics within a specific group.
  • Using a variety of strategies to deal with potential conflict in a team or group.
  • Developing a plan of action to enhance team performance 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard is conflict arising out of interpersonal differences and group dynamics. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate knowledge and understanding of self as a worker in a specific work position 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.Own strengths and weaknesses are identified, based on self-reflection and feedback. 

    ASSESSMENT CRITERION 2 
    2.A personal development plan to strengthen own performance is compiled with a view to becoming a role model for a team or group. 

    SPECIFIC OUTCOME 2 
    Identify own role in an organisation 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.The organogram of an organisation is interpreted and an indication is given of the learner's place in the organisation. 

    ASSESSMENT CRITERION 2 
    2.An organisations expectations of a person in the learner's position are explained and an indication is given as to how performance is monitored and measured. 

    ASSESSMENT CRITERION 3 
    3.The values and attitudes of a particular organisation are explored with reference to the organisation's code of ethics or conduct. 

    ASSESSMENT CRITERION 4 
    4.The effect of the code of conduct on decisions a team leader may make are indicated with reference to the code of conduct of a specific organisation. 

    SPECIFIC OUTCOME 3 
    Use a variety of strategies to deal with potential conflict in a team or group 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.The kinds of conflict that could arise in a team or group are identified and strategies to deal with issues in a team are demonstrated in role-play situations. 

    ASSESSMENT CRITERION 2 
    2.Strategies for creating a positive working environment in a team or group are explored and an indication is given of the role of the team leader in creating a positive work environment. 

    ASSESSMENT CRITERION 3 
    3.Situations that hamper efficiency in a group are identified and suggestions are made to improve these situations. 

    ASSESSMENT CRITERION 4 
    4.Support systems available to the team are identified and an indication is given of the learner's own role in being supportive and using a support system. 

    SPECIFIC OUTCOME 4 
    Demonstrate knowledge and understanding of the dynamic within a specific group 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.The strengths and weaknesses of a group or team are identified based on reflection and team performance. 

    ASSESSMENT CRITERION 2 
    2.The strengths and weaknesses of individuals within a group or team are identified in order to decide on an appropriate management strategy. 

    ASSESSMENT CRITERION 3 
    3.Situations that are a cause of concern or dissent in a group or team are identified and plan is development to minimise their negative effect on the team. 

    ASSESSMENT CRITERION 4 
    4.Positive situations in a group or team are identified and a plan is developed to maximise the affect on the team's performance 

    SPECIFIC OUTCOME 5 
    Develop a plan of action to enhance the performance of a team 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1.Goals appropriate to the team are set in order to improve performance within a specific organisation. 

    ASSESSMENT CRITERION 2 
    2.A plan of action is developed as a means of achieving group or team goals. 

    ASSESSMENT CRITERION 3 
    3.The importance of consultation and joint decision making in setting team or group goals is explained and an indication is given of how a team can be involved in a goal setting process. 

    ASSESSMENT CRITERION 4 
    4.Progress in the implementation of team goals is monitored and an indication is given of when and how it may be necessary to amend the plan. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems and make decisions in developing a plan of action to minimise negative influences and enhance the performance of a group, and in applying a code of conduct to own decisions. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself planning a work schedule for a team based on the strengths and weaknesses of individual members. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information by assessing the strengths and weaknesses of the group and individual members of a team. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in dealing with potential conflict in a team. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  64949   National Certificate: Laboratory Practice  Level 2  NQF Level 02  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  58248   National Certificate: Laboratory Practice  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2008-08-05  MQA 
    Core  65510   National Certificate: Piano Restoration  Level 2  NQF Level 02  Reregistered  2018-06-30  CATHSSETA 
    Core  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Reregistered  2018-06-30  TETA 
    Core  64589   National Certificate: Community Water, Health and Sanitation Monitoring  Level 3  NQF Level 03  Reregistered  2018-06-30  EWSETA 
    Core  93997   National Certificate: Contact Centre and Business Process Outsourcing Support  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  49752   National Certificate: Environmental Practice  Level 3  NQF Level 03  Reregistered  2018-06-30  LG SETA 
    Core  48494   National Certificate: Financial Services Management  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 
    Core  20175   National Certificate: Hygiene and Cleaning Supervision  Level 3  NQF Level 03  Reregistered  2018-06-30  SERVICES 
    Core  67329   National Certificate: Inshore Maritime Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  TETA 
    Core  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  21812   National Certificate: Mining Operations: Underground Coal  Level 3  NQF Level 03  Reregistered  2018-06-30  MQA 
    Core  58143   National Certificate: Music Industry Practice  Level 3  NQF Level 03  Reregistered  2018-06-30  CATHSSETA 
    Core  49083   National Certificate: Wood Products Processing  Level 3  NQF Level 03  Reregistered  2018-06-30  FPMSETA 
    Core  66809   Further Education and Training Certificate: Sport Technical Officiating  Level 4  NQF Level 04  Reregistered  2018-06-30  CATHSSETA 
    Core  49403   Further Education and Training Certificate: Steel Tube and Pipe Manufacturing (Seamless Hot-Finished OR Welded OR Cold-Formed)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  MERSETA 
    Fundamental  58975   National Certificate: Automated Packaging Operations  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  57879   National Certificate: Manufacturing of Surface Coatings  Level 3  NQF Level 03  Reregistered  2018-06-30  CHIETA 
    Elective  49648   National Certificate: New Venture Creation (SMME)  Level 2  NQF Level 02  Reregistered  2018-06-30  SERVICES 
    Elective  58011   National Certificate: Acoustic Piano Back-framing  Level 3  NQF Level 03  Reregistered  2018-06-30  CATHSSETA 
    Elective  71989   National Certificate: Automotive Components: Manufacturing and Assembly  Level 3  NQF Level 03  Reregistered  2018-06-30  MERSETA 
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2018-06-30  BANKSETA 
    Elective  59851   National Certificate: Diamond Processing  Level 3  NQF Level 03  Reregistered  2018-06-30  MQA 
    Elective  67589   National Certificate: Equine Practices  Level 3  NQF Level 03  Reregistered  2018-06-30  CATHSSETA 
    Elective  48916   National Certificate: Explosives Manufacturing Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-06-17  Was CHIETA until Last Date for Achievement 
    Elective  58577   National Certificate: General Security Practices  Level 3  NQF Level 03  Reregistered  2018-06-30  SAS SETA 
    Elective  78323   National Certificate: Lamproom Operations  Level 3  NQF Level 03  Reregistered  2018-06-30  MQA 
    Elective  73109   National Certificate: Landscape Irrigation  Level 3  NQF Level 03  Reregistered  2018-06-30  AgriSETA 
    Elective  58719   National Certificate: Metals Processing  Level 3  NQF Level 03  Reregistered  2018-06-30  MERSETA 
    Elective  65549   National Certificate: Mining Technical Support  Level 3  NQF Level 03  Reregistered  2018-06-30  MQA 
    Elective  72049   National Certificate: Pharmacist Assistance  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  79407   National Certificate: Polymer Compound Manufacturing  Level 3  NQF Level 03  Reregistered  2018-06-30  MERSETA 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2018-06-30  PSETA 
    Elective  62869   National Certificate: Rockbreaking: Surface Excavations  Level 3  NQF Level 03  Reregistered  2018-06-30  MQA 
    Elective  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Reregistered  2018-06-30  SERVICES 
    Elective  49688   National Certificate: Victim Empowerment  Level 3  NQF Level 03  Reregistered  2018-06-30  HW SETA 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2018-06-30  W&RSETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2018-06-30  HW SETA 
    Elective  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65110   Further Education and Training Certificate: Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-03-14  As per Learning Programmes recorded against this Qual 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2018-06-30  INSETA 
    Elective  66249   Further Education and Training Certificate: New Venture Creation  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Elective  50080   Further Education and Training Certificate: Project Management  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  79246   Further Education and Training Certificate: Wild Land Fire Fighting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. A&R ENGINEERING & MINING SUPPLIES PTY LTD 
    3. AboutLearning 
    4. ACADEMY OF LEARNING JHB CENTRAL 
    5. ADVTECH RESOURCING (PTY) LTD 
    6. African Minerals College 
    7. Alcari Learning Centre (Pty) Ltd 
    8. Alpha Security Patrol 
    9. Amaqamu Project Management and Consulting 
    10. ANGLOGOLD ASHANTI LTD (V/R) 
    11. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    12. Aspidus 209 T/A 3D Solutions (UITENHAGE) (TP) 
    13. Award Media (Pty) Ltd T/A Award Training (PORT ELIZABETH) (TP) 
    14. Bikologix Projects 
    15. Boikgantsho Consulting & Events 
    16. BPC HR Solutions (PRETORIA) (TP) 
    17. Bravospace 139 cc T/A Metro Skills Academy (PORT ELIZABETH) (TP) 
    18. BRC SOLUTION CC 
    19. Bridgestone South Africa (Pty) Ltd - Isando Branch (ISANDO) (TP) 
    20. BTC TRAINING AFRICA PTY LTD 
    21. Buffalo City Public FET College - East London Campus 
    22. BULLETO PROJECTS AND CONSTRUCTION CC 
    23. Buscor 
    24. Candy Nxusani Trading 
    25. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    26. Childline South Africa 
    27. CKP Development Agency cc 
    28. COLLIERY TRAINING COLLEGE 
    29. Compuscan Academy 
    30. Concor Projects (pty) Ltd 
    31. Damelin (Pty) Ltd 
    32. De Vries Management & Training Services 
    33. Dean Institute Of Learning (Pty) Ltd 
    34. Diamond Education College Cc 
    35. Dorbyl Automotive Systems (NEAVE INDUSTRIAL) (TP) 
    36. Eastcape Midlands Public FET College - Charles Good Year Campus 
    37. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    38. EJW Financial Services (PTY) Ltd 
    39. ENB Training Service 
    40. Environmental Leadership Academy 
    41. Executive People Development Solutions(PTY) Ltd 
    42. Exxaro Coal Pty Ltd 
    43. faisit (Pty) Ltd 
    44. GAOGAISI TRADING 
    45. Glicam Trading Enterprise 
    46. Globalwise Training & Consulting (PTY) Ltd. 
    47. Greenfield Management Solutions 
    48. HARMONY GOLD MINING COMPANY LIMITED 
    49. Heavenly Button Trading CC 
    50. HIV SA 
    51. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    52. Impala Platinum Limited 
    53. Indalo Health And Wellness (PTY) Ltd 
    54. Institute for Local Government and Housing 
    55. Institute of Health and Social Care Studies 
    56. Insurance Technical School 
    57. Intec College 
    58. Intelligo Solutions Pty (Ltd) 
    59. Invuya Institute of Learning 
    60. Isambulela Group Administrator Pty Ltd 
    61. J. R. SECURITY SERVICES 
    62. JESUA CONSULTANTS (Hartenbos) (WA) 
    63. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    64. Jobafrik Consulting 
    65. Johannesburg Child Welfare Society 
    66. Josmap Training Institute 
    67. Keewave Trading 403 (Pty) Ltd T/A VH Consulting (DURBAN) (TP) 
    68. Kgotla Trading Enterprise 
    69. KGOTSOFALANG TRADING AND PROJECTS 97 
    70. Khula Nonke Training & Development 
    71. Kumba Sishen HRD Centre 
    72. Leap Skills Developmemt Institute (Pty) Ltd 
    73. Legal Environment Safety & Health Requirements cc 
    74. Lesedi Hospice 
    75. Letlhokoa Management Services CC 
    76. License to Skill 
    77. Masifunde Training Centre 
    78. Master Retailing (Pty) Ltd 
    79. MATLA COLLIERY 
    80. Mercedes Benz South Africa (Pty) Ltd (CENTURION) (TP) 
    81. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    82. METSKILL (PTY) LTD 
    83. Mgwezane Training and Events Management CC. 
    84. Michris Consulting And Global Skills 
    85. Mimoisa Business Solutions CC 
    86. MINERAL MINING TRAINING INSTITUTE (PTY) LTD 
    87. MML Consulting CC. 
    88. MOOLMAN BROS CONST CO PTY 
    89. Motrade 209 (pty) Ltd 
    90. Mpule Management and Training 
    91. Mutual & Federal Ins Co Ltd 
    92. MZANSI SKILLS BASE CC (Selby)(TP) 
    93. Nela Kahle 80 cc 
    94. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    95. Nkinane Training Institute and Consulting (Pty) Ltd 
    96. Octomate 
    97. Outsurance Insurance Company Ltd 
    98. Owl Business Training (Pty) Ltd 
    99. PCJ Skills Development Agency T/A Smart Training Solutions (PORT ELIZA 
    100. PDNA Academy (Pty) Ltd (JOHANNESBURG) (TP) 
    101. Planet Waves 237 (Pty) Ltd T/A Occupational Learning Centre (OLC) (PRE 
    102. PMA Holdings (PTY ) LTD. 
    103. PMC TRAINING CONSULTANTS AND ASSOCIATES (PTY) LTD 
    104. PRASA T/A Metrorail KwaZulu Natal 
    105. Prisma Training Solutions 
    106. Production Management Institute 
    107. Production Management Institute of Southern Africa (PMI) 
    108. RAOSY SECURITY SERVICES 
    109. Re-Ethical Environmental Re-Engineering KZN (PTY) LTD 
    110. Reflections Development Institute 
    111. RICHTEK CAMPUS. UMFOLOZI COLLEGE 
    112. Ripple Effect 4 (Pty) Ltd 
    113. RJM Educational Consulting PTY LTD 
    114. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    115. Rustenburg Platinum Mines Ltd 
    116. Seige Trading Solutions 
    117. SENZEKO EXECUTIVE RISK CC 
    118. SMITHS MANUFACTURING (PTY) LTD (New Germany)(TP) 
    119. South African ABET Development Agency SAADA 
    120. Talent Emporium Academy (PTY) Ltd 
    121. Telesure Investment Holdings 
    122. THABANI INVESTMENT PROJECTS 
    123. THE BUSINESS ZONE 607 CC 
    124. The Crimson CO CC. 
    125. THE DIAMOND TRAINING SCHOOL 
    126. The Ed Agency 
    127. The Institute of Bankers in south Africa 
    128. The Institute of Health Risk Managers 
    129. THORLUME (PTY) LTD T/A SEMS 
    130. Thubelihle Graduate Institute 
    131. Twin Peak Technologies 
    132. Umbuso Training Services 
    133. Umfolozi FET College - Richtek Campus for Vocational Education 
    134. Wildlife and Environment Society of South Africa 
    135. Workers Academy of Insurance 
    136. XSTRATA COAL 
    137. XTRACT TRAINING SERVICES (PTY) LTD 
    138. Yetfu Trading 
    139. ZULEK TRAINING SPECIALISTS (PTY) LTD 
    140. ZUREL BROS SA (PTY) LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.