SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the maintenance of office equipment 
SAQA US ID UNIT STANDARD TITLE
13931  Monitor and control the maintenance of office equipment 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative and SMME (Small, Medium and Micro Business) environment, where the acquisition of competence against this standard will add value to the learner`s fob, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Demonstrating and understanding of office equipment maintenance procedures and processes
  • Conducting routine maintenance on designated office equipment 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Office equipment for maintenance will include computer printers, photocopiers, fax machines, personal computers, laptop computers, palmtop computers, scanners, binding machines, overhead projectors, data projectors and any other related equipment.
  • Routine maintenance will include dusting, cleaning, toner refill/replacement, toner waste disposal, cartridge replacement and clearing paper jams.
  • Maintenance materials will include cleaning tools, cleaning materials, brushes, cloths, toner cartridges, ink cartridges, oil and blower. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of office equipment maintenance procedures and processes 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of conducting routine maintenance on office equipment is explained. 

    ASSESSMENT CRITERION 2 
    2. Office equipment for maintenance is identified and listed. 

    ASSESSMENT CRITERION 3 
    3. Procedures for maintenance of office equipment are explained. 

    ASSESSMENT CRITERION 4 
    4. Appropriate personnel are notified of impending maintenance. 

    SPECIFIC OUTCOME 2 
    Monitor and liaise with maintenance providers 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Maintenance providers are identified, listed and contact details are obtained. 

    ASSESSMENT CRITERION 2 
    2. Suggestions and recommendations for suitable maintenance providers are submitted. 

    ASSESSMENT CRITERION 3 
    3. Maintenance agreements are studied and filed. 

    ASSESSMENT CRITERION 4 
    4. Maintenance providers are contacted to repair or maintain equipment where relevant. 

    ASSESSMENT CRITERION 5 
    5. Any problems with maintenance providers are identified and reported. 

    SPECIFIC OUTCOME 3 
    Conduct routine maintenance on designated office equipment 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Type of routine maintenance is identified and explained. 

    ASSESSMENT CRITERION 2 
    2. Safety measures for routine maintenance are described. 

    ASSESSMENT CRITERION 3 
    3. Location of maintenance equipment and accessories are identified and procedure for retrieval is explained. 

    ASSESSMENT CRITERION 4 
    4. Routine maintenance is conducted according to manufacturers' instructions. 

    ASSESSMENT CRITERION 5 
    5. Office equipment is checked to ensure it is in working order before use. 

    ASSESSMENT CRITERION 6 
    6. Maintenance materials are disposed of in accordance with organisational requirements. 

    ASSESSMENT CRITERION 7 
    7. Routine maintenance is conducted within agreed time frames. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standards and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Company maintenance procedures
  • Specific details of providers of maintenance
  • Maintenance agreements
  • Routine maintenance procedures and processes 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the maintenance of office equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the production area is maintained. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relating to maintenance procedures and providers. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and providers to ensure the effectiveness of the equipment in workplace. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49120   Further Education and Training Certificate: Film, Television and Video Production Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was MICTS until Last Date for Achievement 
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abetech 
    2. Abongile Computer Co-operative Limited 
    3. Academy of Training and Development 
    4. AccTech Systems (PTY)LTD 
    5. Acol Computer Training PTY LTD 
    6. Act of Grace 97 
    7. Added Advantage Academy (Durban) 
    8. Afedile M Learning Centre (Pty) Ltd 
    9. Affirmations Training 
    10. AFRICALEADS ACADEMY 
    11. All Connections cc 
    12. Amitek Business College 
    13. Anderson College (Pty) Ltd 
    14. Angie Technologies 
    15. Ankalite (Pty) Limited 
    16. Arise Business Centre 
    17. Artshub Institute (Pty) Ltd 
    18. ATTI IT SOLUTIONS BLOEMFONTEIN 
    19. ATTI Nelspruit Pty Ltd 
    20. AUM IT Solutions 
    21. Bantsho Marketing & Management Strategies 
    22. Believers Care Society 
    23. Best Information Solutions 
    24. Beth Horner & Associates 
    25. Birnam Business College (Pty) Limited 
    26. Bokamoso Competence (Pty) Ltd 
    27. Bonalesedi Computer Training 
    28. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    29. Boston Technology Campus (Pty) Ltd 
    30. Broadband College of Technology 
    31. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    32. Calandra Trading 523(PTY) 
    33. Cape Innovation Technology Initiative 
    34. Cape Town Society for the Blind 
    35. Careers IT (Pty) Ltd 
    36. Centretech Broadcasting 
    37. Certified Workforce Trainers cc. 
    38. Clean Heat Academy 
    39. College Africa Group (Pty) Ltd 
    40. Columbus Consulting Pty Ltd 
    41. Come Again Printing Services cc 
    42. Commerce and Computer College of South Africa 
    43. CompEd IT Training 
    44. Competence computer and business management 
    45. Computer Technology Dev Institute 
    46. Critical Skills Training (Pty) Ltd 
    47. Cyber College of Business and Technology 
    48. CYBER MINDS (PTY) LIMITED 
    49. Daily Training Cc 
    50. Damelin 
    51. Damelin - Randburg 
    52. Damelin Correspondence College (Pty) Ltd 
    53. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    54. Delcom Training Institute 
    55. Delight Computer Training 
    56. Denwin's Computer & Business School 
    57. DIGMAC PTY LTD 
    58. Ditlotlo Trading Enterprise Cc 
    59. DVG Property (Pty)Ltd 
    60. Eagle Computer Training 
    61. Eagle High IT Training 
    62. Eastern Cape Academy of Technology 
    63. Edutel Wholesale & Retail Academy 
    64. Egsibit Training and Development 
    65. Ekasi IT Solutions CC 
    66. Ekukhanyeni Community Development Centre 
    67. Ekurhuleni Computer College 
    68. Elchees Software Solutions 
    69. EOH Abantu (Pty) Ltd 
    70. Fachs Business Consulting and Training 
    71. Falcon Business Institute (Pty) Ltd 
    72. False Bay College 
    73. Far North Education & Training Trust (FNETT) 
    74. Far North Youth Development Initiative 
    75. Far-Ahead Computer Training Centre Cc 
    76. Forek Institute of Technology (Pty) Ltd 
    77. Fort Hare Solutions (PTY) LTD 
    78. Foster-Melliar 
    79. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    80. Futurekids SA (Fochville) 
    81. Gabasega Consulting and Training Centre 
    82. Gauteng Central College PTY LTD 
    83. Gauteng College of Engineering and Technology (PTY) LTD 
    84. Gegana Computer Academy and Business Solutions cc 
    85. Giga Skills Training 
    86. Gijima Holdings (Pty) Ltd 
    87. Global Softech Skills Academy 
    88. Go Computer Cash and Carry 
    89. Golden Step Campus (Pty) Ltd. 
    90. Goldfields TVET College 
    91. Goodwill Institute Of Technology 
    92. Gurandbuilt Management Development 
    93. Hazyview Computer College 
    94. Hlanganani ICT (Pty) Ltd 
    95. I.C.E Computer College 
    96. iLearn Corporate Services PTY LTD 
    97. Imvana Training College 
    98. In Excess Trading 22 T/A ATTI Polokwane 
    99. Indonsa Consulting and Training cc 
    100. Information Technology Resource Centre 
    101. Institute of Training and Education for Capacity Building 
    102. Intec College 
    103. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    104. iSolve Business Solutions (Pty) Ltd 
    105. IT Certification Academy 
    106. IT SA Computer Services Solutions (Pty) Ltd 
    107. IT Schools Innovation (Pty) Ltd 
    108. IT-HI-Q Training (PTY) Ltd 
    109. Jeppe College of Commerce and Computer Studies 
    110. Johannesburg Institute of Engineering & Technology 
    111. John Taolo Gaetsewe Developmental Trust 
    112. Jonda Learning Academy 
    113. Kaelo Computer Training cc 
    114. Keybase Training Solutions Cc 
    115. Kezla Investments 
    116. Khuphulanani Training Institute (Pty) Ltd 
    117. KIB College (Pty) Ltd 
    118. King Sabata Dalindyebo TVET College 
    119. Kondi Computer Training 
    120. Kumani Computer College 
    121. Kundi Computer Training Centre 
    122. Kylix Information Systems 
    123. LA Gomme Training Centre 
    124. Leading Edge Business Solutions (Pty) Ltd 
    125. Leanco Business Services & Training Centre CC 
    126. Lephalale Core Skills Academy (Pty) Ltd 
    127. Lesedi Consulting 
    128. Leseding Computer Systems (Pty) Ltd 
    129. LGIT Smart Solutions 
    130. Limco Consulting and management (Pty) Ltd 
    131. Limptech Computer Training Centre 
    132. LMoss Trading cc 
    133. Loja Trading cc 
    134. Loxtion Server CC 
    135. M-cot Corporate Training 
    136. Mackeys Computing (Pty) Ltd 
    137. Madzahisi College 
    138. Makau Tours and Skills Development 
    139. Makhophila Business Enterprise 
    140. Masana Brainstorm Conferencing cc 
    141. Mash Computer Training 
    142. Mkoneni Consulting (Pty) Ltd 
    143. Modise Computer College 
    144. Mokk Consultants Cc 
    145. Mosadikago Trading Cc 
    146. Motheo TVET College 
    147. Mourema Computer Training Centre 
    148. MP Avuxeni Computer Academy 
    149. Mpande Technologies cc 
    150. Mpisholo Training Solutions 
    151. Mpondo Zengwenya Trading Cc 
    152. MSC Education Holdings Pty Ltd 
    153. Mthonyama Technologies cc 
    154. Mveelaphanda Development and Projects cc 
    155. National Computer College Carletonville 
    156. Ndabezitha Life Skills Training Institute 
    157. Nela Kahle 80 cc 
    158. NEMISA 
    159. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    160. NetCampus (Pty) Ltd. 
    161. Ngubeni Corporation 
    162. Nicoflora Computers & PC Engineering (Pty) Ltd 
    163. NTI College 
    164. NW Avuxeni Computer academy 
    165. Nyankwavi Inverstment 
    166. Ocule IT cc 
    167. On the Ball College Pty ltd 
    168. Overcomers Training College (Pty) Ltd 
    169. Parkton College of Catering & Tourism Studies 
    170. Phokophela Investment Holdings (Pty) Ltd 
    171. Pillays Computer and Careers 
    172. Prompt It Solutions 
    173. Prophesy Training College (Pty) Ltd 
    174. Protech Business and Computer College Pty Ltd. 
    175. Pulakgadi Training Consulting 
    176. Qhakaza Management Services 
    177. Rand Training College 
    178. Regent-Comp 
    179. Rivoni Training N Communications 
    180. Ron and Becky Trading 
    181. Rorisang Computer (Pty) Ltd 
    182. Sankin Computer Training Pty Ltd 
    183. Sas Institute Pty Ltd 
    184. SEBATA Institute of Consulting and Development 
    185. Sed General Trading Enterprise 
    186. SEDIBENG 
    187. Setlagole Telecentre 
    188. Silulo Ulutho Technologies 
    189. Sivile Housing Association RSA 
    190. Siyabonga Multi - Purpose Centre 
    191. Siyafunda Community Technology Centre 
    192. Software Support And Training 
    193. South Africa Advanced Skills Institute (Pty) Ltd 
    194. South African Film Institute 
    195. Southern Africa Youth Project NPC 
    196. Sovereign Skills Development Institute (Pty) 
    197. Sozim Trading and Consultancy 
    198. Speccon (Pty) Ltd 
    199. Springfield Training (Pty) Ltd 
    200. Star Light Consulting 
    201. T Mabuya and Associates 
    202. Taal-Net Training Institute 
    203. Taballos Business Services 
    204. Technology Corporate Management (Pty) Ltd 
    205. Tembe Service Providers 
    206. Terry Computer Services cc 
    207. Thalita Koume Directions (Pty) Ltd 
    208. The Ed Agency Pty Ltd 
    209. The Graduate Institute of South Africa 
    210. The Ulwazi Computer Training Center 
    211. Tira Telecoms 
    212. Titan Trade Technologies (Pty) Ltd 
    213. Torque Technical Computer Training (Pty) Ltd 
    214. Tshedza Training Technologies (Pty) Ltd 
    215. Tshiredo Training Academy Cc 
    216. Turfloop Training Services Cc 
    217. Turnstone Trading 183 (Pty) Ltd 
    218. UBUHLE TECHNOLOGY & MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED 
    219. Umbrella Training and Development 
    220. Universal Knowledge Software 
    221. Victory Ticket 580 cc 
    222. Vukani Solutions 
    223. Vuthlari Marketing Consulting (PTY)LTD 
    224. Waterberg TVET College 
    225. Whispers ETD Consulting 
    226. Whitestone College 
    227. Work Skills Resources 
    228. Xtensive ICT Academy (Pty) Ltd 
    229. Xylo Trading 12 (Pty) Ltd 
    230. Y2K COLLEGE 
    231. Yellow Media Learning Institute (Pty) Ltd 
    232. Zealot Business College cc 
    233. Zinjiva Trading 
    234. ZJ Africa Learn (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.