SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Solve problems, make decisions and implement solutions 
SAQA US ID UNIT STANDARD TITLE
242817  Solve problems, make decisions and implement solutions 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:
  • Defining a problem.
  • Investigating the problem.
  • Generating problem solutions.
  • Implementing problem solution.
  • Evaluating the effectiveness of the solution. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard should be competent in Communication and Mathematical Literacy at NQF Level 3. 

    UNIT STANDARD RANGE 
  • 'Area of responsibility' includes, but is not limited to, cost centre, section, department or team.
  • 'Junior managers' include, but are not limited to, team leaders, supervisors, foremen and section heads.
  • 'Standard Operating Procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.
  • 'Organisation' includes but is not limited to, workplace, work context, work unit, company, department or section. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Define the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Problems are defined according to the verified information. 
    ASSESSMENT CRITERION RANGE 
    Information includes, but is not limited to, facts and opinions (positive or negative), future implications of no action, and emotions.
     

    ASSESSMENT CRITERION 2 
    The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process. 

    ASSESSMENT CRITERION 3 
    Techniques in the formulation of the problem definition are explored and explained, according to theory and practice. 

    ASSESSMENT CRITERION 4 
    A technique is selected in line with the context of the problem. 

    SPECIFIC OUTCOME 2 
    Investigate the problem. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A problem is investigated to ascertain the various components. 

    ASSESSMENT CRITERION 2 
    Further information is obtained, if required, and all information is critically examined for its relevance to the problem. 

    SPECIFIC OUTCOME 3 
    Generate problem solutions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Possible solutions are generated by using a range of problem-solving techniques. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Delphi Technique, Mapping, Computer Modelling, Observation, Questionnaires, Experiments, Brainstorming and other creative thinking techniques.
     

    ASSESSMENT CRITERION 2 
    Criteria are identified and weighted to enable the ranking of proposed solutions. 
    ASSESSMENT CRITERION RANGE 
    Includes, but is not limited to: Feasibility, time, cost, resource implications, stakeholder commitment, and logistics.
     

    ASSESSMENT CRITERION 3 
    Possible solutions are evaluated against the established criteria in order to determine suitability. 

    SPECIFIC OUTCOME 4 
    Implement solution(s). 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The optimum solution(s) is (are) selected in accordance with given criteria. 

    ASSESSMENT CRITERION 2 
    Stakeholders are consulted prior to implementation, so as to obtain commitment. 

    ASSESSMENT CRITERION 3 
    The selected solution (s) is (are) implemented, according to organisational constraints. 

    SPECIFIC OUTCOME 5 
    Evaluate the effectiveness of the solution. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition. 
    ASSESSMENT CRITERION RANGE 
    Criteria include, but is not limited to, feasibility, suitability, acceptance, return on investment and alignment to role or strategy.
     

    ASSESSMENT CRITERION 2 
    The effectiveness of the solution is evaluated against the criteria. 

    ASSESSMENT CRITERION 3 
    Corrective action is identified and applied, where possible. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of an organisation by obtaining stakeholder involvement in generating solutions to problems. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively in using the criteria for selection of optimum solution. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information to ensure accurate problem definition. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  80928   National Certificate: Confectionery (Chocolate, Sugar and Biscuit) Manufacturing  Level 3  NQF Level 03  Reregistered  2018-06-30  FOODBEV 
    Core  64411   Further Education and Training Certificate: Automotive Spray Painting  Level 4  NQF Level 04  Reregistered  2018-06-30  MERSETA 
    Core  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Core  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  93995   Further Education and Training Certificate: Payroll Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  65669   Further Education and Training Certificate: Thoroughbred Horse Racing  Level 4  NQF Level 04  Reregistered  2018-06-30  CATHSSETA 
    Core  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65589   Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  48915   Further Education and Training Certificate: Manufacturing and Assembly Operations Supervision  Level 4  NQF Level 04  Reregistered  2018-06-30  MERSETA 
    Elective  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  65529   Further Education and Training Certificate: Transport Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  36153   National Certificate: Polymer Composite Fabrication  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2018-06-30  MERSETA 
    Elective  58759   National Certificate: Ports and Harbours  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    2. Asiphokuhle Training and Research Institute 
    3. Beekman Super Canopies (STIKLAND) (TP) 
    4. Bridgestone South Africa (Pty) Ltd - Isando Branch (ISANDO) (TP) 
    5. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    6. Columbus Stainless (Pty) Ltd (MIDDELBURG) (TP) 
    7. CREATIVE FOUNDATION TRAINING 
    8. DMP Training (PINETOWN) (TP) 
    9. Enrico Training Academy 
    10. Etata Trading cc T/A ETATA Training (ALTON) (TP) 
    11. False Bay Public FET College - Westlake Campus 
    12. Gijima AST Holdings (Pty) Ltd T/A Industrial Skills Development (Tlhah 
    13. Gijima Holdings (Pty) Ltd T/A Industrial Skills Development - Middelb 
    14. Hibiscus Skills Training College (HILLCREST) (TP) 
    15. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    16. Imperial Technical Training Academy (WADEVILLE) (TP) 
    17. Industry Training & Consulting cc (PRETORIA) (TP) 
    18. Institute of Professional Studies and Services (Pty) Ltd 
    19. ITO Focus Reagile 
    20. JESUA CONSULTANTS (Hartenbos) (WA) 
    21. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    22. Jobafrik Consulting 
    23. Kalideen Management 
    24. KALIDEEN MANAGEMENT SERVICES 
    25. Keewave Trading 403 (Pty) Ltd T/A VH Consulting (DURBAN) (TP) 
    26. Kgotla Trading Enterprise 
    27. Letlhokoa Management Services CC 
    28. MCD Training Centre (Pty) Ltd (MEYERTON) (TP) 
    29. Mercedes Benz South Africa (Pty) Ltd (CENTURION) (TP) 
    30. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    31. MML Consulting CC. 
    32. Mr Price Group Ld 
    33. NOFESA cc 
    34. Planet Waves 237 (Pty) Ltd T/A Occupational Learning Centre (OLC) (PRE 
    35. Plastics Federation of South Africa (MAITLAND) (TP) 
    36. Plastics Federation of South Africa (MIDRAND) (TP) 
    37. Plastics Federation of South Africa (WESTMEAD) (TP) 
    38. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 
    39. Qabuka-Vuka Development Trading 
    40. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    41. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    42. Spilamart cc T/A 1st Safety & Training (SABIE) (TP) 
    43. The Skills College for Development & Training cc (PRETORIA) (TP) 
    44. Umgungundlovu FET College - Plessislaer Campus 
    45. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.