SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-03-13  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abetech 
    2. Abongile Computer Co-operative Limited 
    3. Academy of Training and Development 
    4. AccTech Systems (PTY)LTD 
    5. Acol Computer Training PTY LTD 
    6. Act of Grace 97 
    7. Added Advantage Academy (Durban) 
    8. Addskills Computer Training 
    9. Afedile M Learning Centre (Pty) Ltd 
    10. Affirmations Training 
    11. AFRICALEADS ACADEMY 
    12. Aldabri 106 Institute for Quality Pty Ltd 
    13. All Connections cc 
    14. Amitek Business College 
    15. Anderson College (Pty) Ltd 
    16. Angie Technologies 
    17. Ankalite (Pty) Limited 
    18. Arise Business Centre 
    19. Artshub Institute (Pty) Ltd 
    20. ATTI IT SOLUTIONS BLOEMFONTEIN 
    21. ATTI Nelspruit Pty Ltd 
    22. AUM IT Solutions 
    23. Awona Technologies cc 
    24. Bantsho Marketing & Management Strategies 
    25. Believers Care Society 
    26. Bella FE Consulting 
    27. Best Information Solutions 
    28. Beth Horner & Associates 
    29. Birnam Business College (Pty) Limited 
    30. Bokamoso Competence (Pty) Ltd 
    31. Bonalesedi Computer Training 
    32. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    33. Boston Technology Campus (Pty) Ltd 
    34. Broadband College of Technology 
    35. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    36. C Madumo Projects 
    37. Calandra Trading 523(PTY) 
    38. Cape Innovation Technology Initiative 
    39. Cape Town Society for the Blind 
    40. Careers IT (Pty) Ltd 
    41. Centretech Broadcasting 
    42. Certified Workforce Trainers cc. 
    43. Clean Heat Academy 
    44. College Africa Group (Pty) Ltd 
    45. Columbus Consulting Pty Ltd 
    46. Come Again Printing Services cc 
    47. Commerce and Computer College of South Africa 
    48. CompEd IT Training 
    49. Competence computer and business management 
    50. Computer Technology Dev Institute 
    51. CONCORDE TRAVEL (PTY) LTD 
    52. Critical Skills Training (Pty) Ltd 
    53. CTU Training Solutions 
    54. Cyber College of Business and Technology 
    55. CYBER MINDS (PTY) LIMITED 
    56. Daily Training Cc 
    57. Damelin Correspondence College (Pty) Ltd 
    58. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    59. Delcom Training Institute 
    60. Delight Computer Training 
    61. Denwin's Computer & Business School 
    62. DIGMAC PTY LTD 
    63. Ditlotlo Trading Enterprise Cc 
    64. DVG Property (Pty)Ltd 
    65. Eagle Computer Training 
    66. Eagle High IT Training 
    67. Eastern Cape Academy of Technology 
    68. Egsibit Training and Development 
    69. Ekasi IT Solutions CC 
    70. Ekurhuleni Computer College 
    71. Elchees Software Solutions 
    72. Enviroparks Riverlea 
    73. EOH Abantu (Pty) Ltd 
    74. Fakazani Management Services 
    75. Falcon Business Institute (Pty) Ltd 
    76. False Bay College 
    77. Far North Education & Training Trust (FNETT) 
    78. Far North Youth Development Initiative 
    79. Far-Ahead Computer Training Centre Cc 
    80. Forek Institute of Technology (Pty) Ltd 
    81. Fort Hare Solutions (PTY) LTD 
    82. Foster-Melliar 
    83. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    84. Futurekids SA (Fochville) 
    85. Gabasega Consulting and Training Centre 
    86. Gauteng Central College PTY LTD 
    87. Gauteng College of Engineering and Technology (PTY) LTD 
    88. Gegana Computer Academy and Business Solutions cc 
    89. Giga Skills Training 
    90. Gijima Holdings (Pty) Ltd 
    91. Global Softech Skills Academy 
    92. Go Computer Cash and Carry 
    93. Golden Step Campus (Pty) Ltd. 
    94. Goldfields TVET College 
    95. Goodwill Institute Of Technology 
    96. GP Skills Acadamy (Pty) Ltd 
    97. Gurandbuilt Management Development 
    98. Hazyview Computer College 
    99. Hectic Productions cc 
    100. Hlanganani ICT (Pty) Ltd 
    101. I.C.E Computer College 
    102. iLearn Corporate Services PTY LTD 
    103. Imvana Training College 
    104. In Excess Trading 22 T/A ATTI Polokwane 
    105. Indonsa Consulting and Training cc 
    106. Information Technology Resource Centre 
    107. Ingcebo Training Empowerment (Pty) Ltd 
    108. Institute of Training and Education for Capacity Building 
    109. Intec College 
    110. ISAMON VOCATIONAL COLLEGE OF EXCELLENCE 
    111. iSolve Business Solutions (Pty) Ltd 
    112. IT Certification Academy 
    113. IT SA Computer Services Solutions (Pty) Ltd 
    114. IT Schools Innovation (Pty) Ltd 
    115. IT-HI-Q Training (PTY) Ltd 
    116. Jeppe College of Commerce and Computer Studies 
    117. Johannesburg Institute of Engineering & Technology 
    118. John Taolo Gaetsewe Developmental Trust 
    119. Jonda Learning Academy 
    120. Kaelo Computer Training cc 
    121. Keybase Training Solutions Cc 
    122. Kezla Investments 
    123. Kgopotso Computer Training 
    124. Khuphulanani Training Institute (Pty) Ltd 
    125. King Sabata Dalindyebo TVET College 
    126. Kondi Computer Training 
    127. Kumani Computer College 
    128. Kundi Computer Training Centre 
    129. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    130. Kylix Information Systems 
    131. LA Gomme Training Centre 
    132. Leading Edge Business Solutions (Pty) Ltd 
    133. Leanco Business Services & Training Centre CC 
    134. Legacy Training Institute 
    135. Legend Hospitality School 
    136. Lephalale Core Skills Academy (Pty) Ltd 
    137. Lesedi Consulting 
    138. Leseding Computer Systems (Pty) Ltd 
    139. LGIT Smart Solutions 
    140. Limco Consulting and management (Pty) Ltd 
    141. Limptech Computer Training Centre 
    142. Lisolethu Trading 
    143. LMoss Trading cc 
    144. Loja Trading cc 
    145. Loxtion Server CC 
    146. Lwazi Lwethu Training Centre and Trading Enterprise 
    147. M-cot Corporate Training 
    148. Mackeys Computing (Pty) Ltd 
    149. Madzahisi College 
    150. Magnitude College of education 
    151. Makhophila Business Enterprise 
    152. Masana Brainstorm Conferencing cc 
    153. Mash Computer Training 
    154. Mkoneni Consulting (Pty) Ltd 
    155. Mmatli Holdings Pty Ltd 
    156. Modise Computer College 
    157. Mokk Consultants Cc 
    158. Mosadikago Trading Cc 
    159. Motheo TVET College 
    160. MOTHUSI MANAGEMENT CONSULTANTS 
    161. Mourema Computer Training Centre 
    162. Mpande Technologies cc 
    163. Mpisholo Training Solutions 
    164. Mpondo Zengwenya Trading Cc 
    165. MSC Education Holdings Pty Ltd 
    166. Mthonyama Technologies cc 
    167. Mveelaphanda Development and Projects cc 
    168. National Computer College Carletonville 
    169. NCM Computer and Business Academy 
    170. Ndabezitha Life Skills Training Institute 
    171. Ndzali Labour Relations 
    172. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    173. NetCampus (Pty) Ltd. 
    174. Ngubeni Corporation 
    175. Nicoflora Computers & PC Engineering (Pty) Ltd 
    176. Nomagwanishe Investments cc 
    177. Nyankwavi Inverstment 
    178. Ocule IT cc 
    179. On the Ball College Pty ltd 
    180. Overcomers Training College (Pty) Ltd 
    181. Parkton College of Catering & Tourism Studies 
    182. Phokophela Investment Holdings (Pty) Ltd 
    183. Pillays Computer and Careers 
    184. Prompt It Solutions 
    185. Prophesy Training College (Pty) Ltd 
    186. Protech Business and Computer College Pty Ltd. 
    187. Pulakgadi Training Consulting 
    188. Qhakaza Management Services 
    189. Quantum Career Development (PTY) LTD 
    190. Rainbow Nation Skills Development (Pty) Ltd. 
    191. Rand Training College 
    192. Re Tshepeng 
    193. Regent-Comp 
    194. Riakona Computer Training Centre 
    195. Rivoni Training N Communications 
    196. Ron and Becky Trading 
    197. Rorisang Computer (Pty) Ltd 
    198. Sankin Computer Training Pty Ltd 
    199. Sas Institute Pty Ltd 
    200. SEBATA Institute of Consulting and Development 
    201. Sed General Trading Enterprise 
    202. SEDIBENG 
    203. Setlagole Telecentre 
    204. Silulo Ulutho Technologies 
    205. Sivile Housing Association RSA 
    206. Siyabonga Multi - Purpose Centre 
    207. Siyafunda Community Technology Centre 
    208. Software Support And Training 
    209. South Africa Advanced Skills Institute (Pty) Ltd 
    210. Southern Africa Youth Project NPC 
    211. Sovereign Skills Development Institute (Pty) 
    212. Speccon (Pty) Ltd 
    213. Springfield Training (Pty) Ltd 
    214. Star Light Consulting 
    215. T Mabuya and Associates 
    216. Taal-Net Training Institute 
    217. Taballos Business Services 
    218. Technology Corporate Management (Pty) Ltd 
    219. Tellumat Pty Ltd 
    220. Terry Computer Services cc 
    221. Thalita Koume Directions (Pty) Ltd 
    222. The Graduate Institute of South Africa 
    223. The Orbital ICT Centre Cc 
    224. The Ulwazi Computer Training Center 
    225. Tira Telecoms 
    226. Titan Trade Technologies (Pty) Ltd 
    227. Torque Technical Computer Training (Pty) Ltd 
    228. Tshiredo Training Academy Cc 
    229. Turnstone Trading 183 (Pty) Ltd 
    230. UBUHLE TECHNOLOGY & MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED 
    231. Umbrella Training and Development 
    232. Victory Ticket 580 cc 
    233. Vukani Solutions 
    234. Vuthlari Marketing Consulting (PTY)LTD 
    235. Waterberg TVET College 
    236. Whispers ETD Consulting 
    237. Whitestone College 
    238. Work Skills Resources 
    239. Xtensive ICT Academy (Pty) Ltd 
    240. Xylo Trading 12 (Pty) Ltd 
    241. Y2K COLLEGE 
    242. Youmessi Trading cc 
    243. Young Angels Centre for Technology 
    244. Zealot Business College cc 
    245. Zinjiva Trading 
    246. ZJ Africa Learn (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.