SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
SAQA US ID UNIT STANDARD TITLE
114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for Skills Development Facilitators, Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management. The term business unit in this Unit Standard implies a small business, cost centre, section or department.

The qualifying learner is capable of:
  • Explaining the concept of mentoring.
  • Describing the characteristics of a good mentor.
  • Explaining the importance of knowledge in mentoring.
  • Applying the skills and techniques required of a mentor. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is ethics and the learner.
  • Interpersonal skills include, but are not limited to, active listening, interpretation of answers and non-verbal communication, and empathy. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the concept of mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The concept of mentoring is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    3. The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties. 

    ASSESSMENT CRITERION 4 
    4. A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored. 

    ASSESSMENT CRITERION 5 
    5. The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals. 

    SPECIFIC OUTCOME 2 
    Describe the characteristics of a good mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the relationship. 

    ASSESSMENT CRITERION 2 
    2. The characteristics of a good mentor are identified based on personal experience and reflection. 

    ASSESSMENT CRITERION 3 
    3. Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment. 

    ASSESSMENT CRITERION 4 
    4. The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality. 

    ASSESSMENT CRITERION 5 
    5. The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples. 

    SPECIFIC OUTCOME 3 
    Explain the importance of knowledge in mentoring. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date. 

    ASSESSMENT CRITERION 2 
    2. Questions are asked to determine knowledge level in a specific situation. 

    ASSESSMENT CRITERION 3 
    3. Information required to fill knowledge gaps is accessed for a specific situation. 

    SPECIFIC OUTCOME 4 
    Apply the skills and techniques required of a mentor. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Interpersonal communication skills required of a mentor are demonstrated for three different scenarios. 

    ASSESSMENT CRITERION 2 
    2. Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills. 

    ASSESSMENT CRITERION 3 
    3. A plan to mentor an individual is developed with reference to goal setting, critical path schedule, continuous monitoring and review. 

    ASSESSMENT CRITERION 4 
    4. Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are capable of identifying and solving problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to mentor an individual. 

    UNIT STANDARD CCFO WORKING 
    Learners are capable of working effectively with others as a member of a team, group, organisation or community in identifying the knowledge, skills, values and attitudes needs of an employee needing mentoring, negotiating a mentorship contract and developing a plan for mentoring an individual. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are capable of collecting, organising and critically evaluating information in assessing an individual`s knowledge level and accessing information required to fill knowledge gaps. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are capable of communicating effectively mentoring an individual. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Reregistered  2023-06-30  FPMSETA 
    Core  72050   Further Education and Training Certificate: Pharmacist Assistance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Core  59409   National Certificate: Agricultural Extension  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  AgriSETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  93996   Further Education and Training Certificate: Contact Centre Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49356   Further Education and Training Certificate: Medical Claims Assessing  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  INSETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. AAH Skills and Development 
    3. Abinet Training and Development 
    4. ACT SKILLS DEVELOPMENT 
    5. Adimire Operators Skills Training Centre 
    6. Advantage Training Services cc 
    7. Afrika Tikkun 
    8. Afro Fleet (Pty) Ltd 
    9. Akane Training Academy 
    10. Alcari Learning Centre (Pty) Ltd 
    11. Algoa Bus Company 
    12. All-in-one Driving Academy 
    13. Alpha Business Consultants 
    14. AMA Training Skills Devleopment Centre 
    15. Amaqamu Project Management and Consulting 
    16. Amasiko Trading Enterprise 
    17. Andebe Group 
    18. Asiphokuhle Training and Research Institute 
    19. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    20. Assured Vocational Skills Institute (Pty) Ltd 
    21. Atlegang Training Consulting 
    22. Aubrey Nyiko Business Enterprise cc 
    23. Barloworld Transport Solutions 
    24. Bev Short Training Consultants 
    25. Bikologix Projects 
    26. Biva Investments (Pty) Ltd 
    27. Blue Crane Skills Development 
    28. Bumbene Safety Consultants (Pty) Ltd 
    29. Buscor 
    30. Camblish Training Institute 
    31. Camblish Training Institute (Pty) Ltd 
    32. Camblish Training Institute Pty Ltd 
    33. Capricorn TVET College 
    34. Centre for Logistics Excellence (Pty) Ltd 
    35. CHAMDOR DRIVER TRAINING CC 
    36. Climamark (PTY) Ltd 
    37. Compass Academy of Learning 
    38. Contra-lit (Pty) Ltd 
    39. D M Management and Consulting 
    40. Dee s Training PTY LTD 
    41. Dees Driver Training Centre 
    42. Dionysus Skills Development Initiative 
    43. Ditlou Solutions 
    44. Driving Sense 
    45. DRM Skills Academy 
    46. DYNA TRAINING (PTY) LTD 
    47. Dynamic Institute of Training S.A 
    48. Dynamic Road Safety 
    49. Dynamic Safety Solutions 
    50. Eden Training Academy 
    51. Edge Training Consultancy 
    52. Educon Training and Development PTY LTD 
    53. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    54. Emergence Learning Academy (Pty) Ltd 
    55. Enjo Consultants (Pty) Ltd 
    56. Esayidi FET College - Central Office 
    57. ESS Holdings (PTY) Ltd 
    58. Evaflex 
    59. EXECUTIVE COACHING AND FACILITATION 
    60. Faranang Business and Training Solutions PTY(LTD) 
    61. FURNITURE WORLD TRAINING CENTRE 
    62. G-Stuff Trading 
    63. GATYANA TRAINING ACADEMY 
    64. Gauteng City College 
    65. Global Star Trading (Pty) Ltd 
    66. Go Factory Training Academy 
    67. Golden Arrow Bus Services_pty Ltd 
    68. GREENRIM TRAINING PTY LTD 
    69. Halfway Service Station 
    70. He and She Driver Training Centre 
    71. Heirs Training and Development 
    72. HLUVUKA TRAINING AND CONSULTING 
    73. Hoseah Training and Manufacturing NPC 
    74. Ikhwezi Traning Institute (PTY) LTD 
    75. Imsimbi Training 
    76. IMVULA SKILLS DEVELOPMENT ACADEM Y 9PTY) LTD -DRBAN BRANCH 
    77. Inafrica General Trading Pty LTD 
    78. Inkqubela Consultants 
    79. Inkwazi Learning Network 
    80. Inkwenkwezi Private College & Skills Development cc 
    81. Innovative Shared Services 
    82. Inter-Coastal Business & Property Services cc 
    83. Invuya Institute of Learning (Pty) Ltd 
    84. Inyathi Visions 
    85. Iyahluma investment (PTY) LTD 
    86. Josmap Training Institute 
    87. Kalideen Management Services 
    88. KDS Centre for Skills Development and Training Pty Ltd 
    89. Khanyisela College 
    90. Khoali Group of Companies (Pty) Ltd 
    91. Khulani HR Consultancy (Pty) Ltd 
    92. Kitso Bokamoso Training Solution 
    93. Kutrix SA (Pty) Ltd 
    94. KZN Taxi and Commuter Corporation NPC 
    95. Learncorp 
    96. Learnership Support Systems (Pty) Ltd 
    97. Learning Performance Link 
    98. Lebzatainment Foundation NPC 
    99. Leronsa Trading Enterprise 
    100. Little Treehouse Holdings (PTY) Ltd 
    101. Longata Consultant 
    102. Lwaze Lwanda General Traders CC 
    103. M3i Skills Development 
    104. MACCAUVLEI LEARNING ACADEMY (PTY) LTD 
    105. MadibengGeneral Suppliers 
    106. Madidi Supply Chain Institute & Business Institute 
    107. Makaota Training Consultants 
    108. Makwedeng Training 
    109. Mamuhle Academy 
    110. Marematlou Training Institute 
    111. Margie Angamuthu Training (Pty) Ltd 
    112. Masakhane Further Education and Training 
    113. Mentoring 4 Success (Pty) Ltd 
    114. MENTORNET (PTY) LTD 
    115. Mgwezane Training and Events Management CC. 
    116. MILZET CONSULTING SERVICES CC 
    117. Mimosa Business Consultants 
    118. MML Consulting CC. 
    119. Mnambithi TVET College 
    120. Mondo Skills and services providers 
    121. Mpofu Engineering Projects 
    122. MSHL Consulting and Projects Pty Ltd 
    123. Ndikho Ndinani Protection (Pty) Ltd 
    124. Ndwamato Training Solutions PTY LTD 
    125. Nelson Mandela University 
    126. Neolebongi Trading Enterprise 
    127. Networx for Career Development 
    128. New Business Solution Cosulting and Training Services 
    129. NOMAKU TRADERS CC 
    130. Northlink College 
    131. NOSA LOGISTICS PTY LTD 
    132. Ntevho-Ketso Training and Recruitement Consultancy cc 
    133. NTI College 
    134. Ntsoaki Driving School 
    135. Octomate (Pty) Ltd 
    136. Outsurance Insurance Company Ltd 
    137. Pal Passenger Bus Services 
    138. Peakford Management Consulting 
    139. People Agility 
    140. Petra institute of Development (PTY) Ltd 
    141. Phephani Learnerships cc 
    142. PMA Holding (Pty) Ltd 
    143. PMA Holdings (PTY ) LTD. 
    144. PND Academy of Learning cc 
    145. Powermove Trade and Invest Pty Ltd 
    146. PPLE Group Pty Ltd 
    147. Precision skills development and training 
    148. Prestige Leaders Consulting (Pty) Ltd 
    149. Priority Safety Training (PTY) Ltd 
    150. Pro Driver Training (Pty) Ltd 
    151. Production Management Institute (PMI) 
    152. Prospen Group 
    153. PUTCO Limited 
    154. PUTCO Pty Ltd 
    155. QPD CONSULTANTS 
    156. Quantum Leap College Pty Ltd 
    157. Reflections Development Institute 
    158. Resonance Institute of Learning 
    159. Royal Impression Academy 
    160. S-Squared Training Solutions (Pty) Ltd 
    161. Safe and Eco Driving Pty Ltd 
    162. Sanda Skills Development (Pty) Ltd 
    163. Sediba Sabasadi Skills Training Academy (Pty) Ltd 
    164. Segaole Driving School 
    165. Shadamston College 
    166. Sims Khula Training & Skills Development 
    167. SIYANQOBA SEMINARS 
    168. SKILLS DYNAMICS AFRICA PTY LTD 
    169. South African ABET Development Agency SAADA 
    170. South African Transport Centre of Excellence 
    171. South West Gauteng Tvet College 
    172. Southern African Institute of Learning (SAIL) 
    173. SPINA Consultancy cc Cape Town 
    174. SPS Consulting (Pty) Ltd 
    175. THABO Training and Services 
    176. The Early Care Foundation 
    177. The East London Institute for Leadership Advancement & Development 
    178. The Furniture Technology Centre (Johannesburg) 
    179. The Furniture Technology Centre - KwaMashu 
    180. The Graduate Institute of Financial Sciences (Pty) Ltd 
    181. The Iscariota Group (Pty) Ltd 
    182. The Skills Authority 
    183. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    184. The Skills Development Corporation Private 
    185. Thobologo Training and Education Group 
    186. Thobologo Training and Education Group (Pty) Ltd 
    187. Thuto-Botshabelo Training and Projects (Pty) Ltd 
    188. Thwala Training Services (Pty) Ltd 
    189. Tirhani SkillsTraining Pty Ltd 
    190. Tovani Traiding 299 
    191. Transvaal Training 
    192. Tshepang Consulting & Project 
    193. Tshwane Training Institute (PTY) LTD. 
    194. Twasa 
    195. Ukwakhile Training 
    196. Umtha Developments 
    197. University of Johannesburg 
    198. Utopia Institute 
    199. Uzoyithola Training and Consulting 
    200. Various Aligned Safety And Training 
    201. Vhonisani Training Academy & Projects 
    202. Virtuoso Arts Institute 
    203. VSL General Trading CC 
    204. VUTLHARI BYA DZONGA CONSULTANTS (PTY) LTD 
    205. Yab Business Solution 
    206. Yes We Can Consulting Pty Ltd 
    207. Zisukumele Training Academy (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.