SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Apply comprehension skills to engage written texts in a business environment

SAQA US ID	UNIT STANDARD TITLE
12155	Apply comprehension skills to engage written texts in a business environment
ORIGINATOR
SGB GET/FET Language and Communication
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 04 - Communication Studies and Language			Language
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 4	NQF Level 04	5
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2026-06-30		2029-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard introduces both cognitive and affective dimensions of reading comprehension skills that enable learners to interrogate a technical text in order to maximise understanding and to acquire the skills needed to extract relevant information from texts used in a business environment. It enables learners to identify textual features specific to texts in a business environment including legal documents.

The qualifying learner is capable of:

identifying and responding to textual features specific to texts.

recognising information explicitly stated in a text.

recalling from memory ideas and information explicitly stated in a text.

analysing, synthesising and organising information explicitly stated in a text.

using information explicitly stated in a text as well as his/her industry or sector knowledge, intuition and personal experience as a basis for conjectures and hypotheses.

making an evaluative judgment by comparing ideas presented in a text with external criteria from other written or oral sources and own experience and knowledge of the business sector.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

There is open access to this unit standard. Learners should be competent in Communication at level 3.

UNIT STANDARD RANGE

The typical scope of this unit standard is:

Texts and sources include both written and oral texts, recordings, interviews, discussions, radio broadcasts, video recordings, advertisements, Internet, photographs.

Technical texts include sector specific documents, reports, policy wordings, brochures, pamphlets, information documents, newspapers, journals, magazines, financial newspapers and magazines, legislation, regulations, rules, letters, articles and any other texts used within the sector and field of learning.

Recognition requires the learner to locate or identify information explicitly stated in the text itself or in exercises that use the explicit ideas and information presented in the text.

Recall requires the learner to produce from memory ideas and information explicitly stated in a text.

Re-organisation requires the learner to analyse, synthesise and/or organise ideas or information explicitly stated in a text. The learner may use the statements verbatim or paraphrase or translate the author`s statements in order to produce the required thought product.

Inferential comprehension is demonstrated when a learner uses the ideas and information explicitly stated in a text, his/her intuition and personal experience and industry knowledge as a basis for conjectures and hypotheses. Inferences may be convergent or divergent and the learner may or may not be asked to verbalise the rationale underlying his/her inferences. Inference requires thinking that goes beyond the printed page.

Evaluation requires the learner to compare ideas in the text with external criteria or material provided by the facilitator or other sources with internal criteria provided by his/her own experiences, industry knowledge and ethics. Evaluation is about judgment and focuses on qualities of accuracy, acceptability, desirability, worth or probability of occurrence.

Appreciation involves all the above cognitive dimensions. It deals with the psychological impact of a text on a reader. It includes a response to form, style and structure of a text and its appropriateness for the intended audience and purpose.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Identify and respond to textual features specific to written texts in a business environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Texts used in a business environment are identified for a specific transactional function and an indication is given of the purpose of each document.

ASSESSMENT CRITERION 2

2. Commonly used conventions for texts used for a specific business function are identified and an indication is given of whether these conventions are the result of legislation, industry requirements or company policy.

ASSESSMENT CRITERION 3

3. Terminology specific to a particular business function is explained with examples.

SPECIFIC OUTCOME 2

Recognise or recall ideas and information that are explicitly stated in a written text.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Details are correctly identified from a technical text.

ASSESSMENT CRITERION 2

2. An explicit statement is correctly identified as the main idea of a paragraph or larger portion of a text.

ASSESSMENT CRITERION 3

3. Incidents, processes or actions explicitly stated in a text are identified in the correct order or sequence in which they occur.

ASSESSMENT CRITERION 4

4. Information is compared by identifying similarities and differences explicitly stated in a text(s).

ASSESSMENT CRITERION 5

5. Requirements, incidents or actions in the selection are explained in own words using reasons that are explicitly stated in a text.

ASSESSMENT CRITERION 6

6. Characteristics that indicate a customer profile are identified from explicit statements about a person in a text.

SPECIFIC OUTCOME 3

Re-organise information from a written text.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. People and/or other items (events, places, equipment, options, policies, investment instruments) are classified by placing them in appropriate categories.

ASSESSMENT CRITERION 2

2. An outline of a text is produced using direct statements or statements paraphrased from the text.

ASSESSMENT CRITERION 3

3. A text is summarised using direct or paraphrased statements from the text.

ASSESSMENT CRITERION 4

4. Explicit ideas or information from more than one source is consolidated into a synthesised text.

SPECIFIC OUTCOME 4

Infer information from a written business text.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Information explicitly stated in a written text, supplemented by the learner's intuition, product or industry knowledge or personal experience, is used to infer supporting details and add facts or information that could make a text more informative.

ASSESSMENT CRITERION 2

2. The main idea or general significance of information not explicitly stated in a written text is inferred using the learner's intuition, product or industry/sector knowledge or personal experience.

ASSESSMENT CRITERION 3

3. An action or incident that might have taken place between two explicitly stated actions or incidents is inferred from the learner's own knowledge of the industry or sector and personal experience.

ASSESSMENT CRITERION 4

4. A possible outcome or consequence of an explicitly stated series of actions is inferred from personal knowledge and business experience.

ASSESSMENT CRITERION 5

5. Comparisons about times, places, events, and other occupation related aspects that revolve around then and now, here and there, this and that are made by inferring similarities and differences using information explicitly stated in a written text and the learner's own knowledge and business experience.

ASSESSMENT CRITERION 6

6. The relationship between cause and effect is inferred from information explicitly stated in a written text and the learner's own knowledge and business experience.

ASSESSMENT CRITERION 7

7. Information about a person is inferred from information explicitly stated in a written text and the learner's own knowledge and business experience.

SPECIFIC OUTCOME 5

Evaluate information in a written text used in the business sector.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Ideas or events presented in a report or policy document are compared with external criteria provided by the facilitator, other authorities and other written sources or with internal criteria such as own experience, knowledge or values in order to make a judgment as to whether an event indicated in a text could really have happened.

ASSESSMENT CRITERION 2

2. A report is analysed and a judgment is made as to whether the information in the text represents an objective fact or a subjective opinion.

ASSESSMENT CRITERION 3

3. Information in a report is analysed for adequacy and validity when compared to other sources or texts in order to make about the report's completeness or incompleteness in relation to its intended purpose.

ASSESSMENT CRITERION 4

4. Information in a financial services text is evaluated and is accepted or rejected based on own knowledge and experiences and comparison with other documents.

ASSESSMENT CRITERION 5

5. Information in a text is judged in terms of its appropriateness for the intended audience and purpose.

ASSESSMENT CRITERION 6

6. Judgements about worth, desirability and acceptability of a product are made using external criteria provided by the facilitator, other authorities and other written sources or with internal criteria including own experience, industry or sector knowledge and business ethics.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

This unit standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the documents obtainable from the framework for assessment and moderation of the SETA concerned.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

Essential embedded knowledge will be assessed through the specific outcomes in terms of the stipulated assessment criteria. This includes the direct assessment of knowledge.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Use the comprehension skills indicated in order to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made
Reflect on and explore a variety of strategies to learn more effectively in learning skills to improve comprehension of a variety of texts used in the business sector.

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of a team, group, organisation or community.

UNIT STANDARD CCFO ORGANISING

Organise and manage his/her own learning activities responsibly and effectively.

UNIT STANDARD CCFO COLLECTING

Collect, organise and critically evaluate information from a variety of business texts.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematics and language skills both orally and in writing in applying the comprehension skills indicated to texts.

UNIT STANDARD CCFO DEMONSTRATING

Be culturally and aesthetically sensitive across a range of social contexts in responding personally to a variety of reports and documents used in the business sector.

UNIT STANDARD ASSESSOR CRITERIA

Integration and portfolio assessment:

It is strongly recommended that this unit standard be integrated with other unit standards wherever learners are required to work with technical texts. Evidence that the assessment criteria have been demonstrated competently should be included in a portfolio of evidence that will be assessed formatively on completion of each task and summatively on completion of the portfolio for the unit standard.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Fundamental	50479	Further Education and Training Certificate: Advertising	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MICTS
Fundamental	48882	Further Education and Training Certificate: Auctioneering Practices	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2011-02-16	Was SERVICES until Last Date for Achievement
Fundamental	58204	Further Education and Training Certificate: Cable Jointing and Termination	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	EWSETA
Fundamental	49093	Further Education and Training Certificate: Child and Youth Care Work	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2008-02-06	Was HW SETA until Last Date for Achievement
Fundamental	57885	Further Education and Training Certificate: CNC Production Machining	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	61451	Further Education and Training Certificate: Criminology	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	58861	Further Education and Training Certificate: Electro-Mechanical Winding	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	58801	Further Education and Training Certificate: Environmental Noise Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	LG SETA
Fundamental	50309	Further Education and Training Certificate: Environmental Practice	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Fundamental	49739	Further Education and Training Certificate: Firearms Maintenance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	58880	Further Education and Training Certificate: Fluid Power	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	24294	Further Education and Training Certificate: Information Technology: Systems Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement
Fundamental	50021	Further Education and Training Certificate: Inspection and Assessment (Non-Metallics)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Fundamental	61509	Further Education and Training Certificate: Lifeguarding	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Fundamental	49529	Further Education and Training Certificate: Long-Term Risk Assessment	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA
Fundamental	78143	Further Education and Training Certificate: Military Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SAS SETA
Fundamental	59889	Further Education and Training Certificate: Military Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2010-01-25	Was SAS SETA until Last Date for Achievement
Fundamental	49553	Further Education and Training Certificate: Pipeline Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA
Fundamental	49067	Further Education and Training Certificate: Railway Signalling: Fault-finding and Repair of Equipment	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Fundamental	48439	Further Education and Training Certificate: Road Transport Supervision	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Fundamental	66370	Further Education and Training Certificate: Roof Truss Technology	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2015-06-30	FPMSETA
Fundamental	49197	Further Education and Training Certificate: Social Housing Supervision	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	PSETA
Fundamental	14854	National Certificate: Agric Sales and Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	AgriSETA
Fundamental	48493	National Certificate: Financial Services: Wealth Management	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2007-02-11	Was INSETA until Last Date for Achievement
Fundamental	24293	National Certificate: Information Technology: Technical Support	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2010-01-23	Was MICTS until Last Date for Achievement
Fundamental	36436	National Certificate: Local Economic Development	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	LG SETA
Fundamental	21796	National Certificate: Short Term Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2005-06-12	Was INSETA until Last Date for Achievement
Fundamental	21500	National Certificate: Sport and Fitness Leadership	Level 4	NQF Level 04	Passed the End Date - Status was "Registered"	2005-06-12	Was CATHSSETA until Last Date for Achievement
Fundamental	20155	National Certificate: Tourism: Guiding	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2009-09-09	Was CATHSSETA until Last Date for Achievement
Fundamental	49396	National Certificate: Wholesale and Retail Credit Control	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2008-10-22	Was W&RSETA until Last Date for Achievement
Fundamental	49397	National Certificate: Wholesale and Retail Operations Supervision	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	W&RSETA
Fundamental	21792	National Diploma: Contact Centre Management	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Fundamental	48784	National Diploma: Translation	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2018-12-31	CHE
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	49649	Further Education and Training Certificate: Long-term Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA
Elective	66609	Further Education and Training Certificate: Retail Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	66610	Further Education and Training Certificate: Short Term Insurance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-07-30	As per Learning Programmes recorded against this Qual
Elective	57613	Further Education and Training Certificate: Short-Term Risk Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2012-06-30	INSETA
Elective	66613	Further Education and Training Certificate: Wealth Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	48640	National Certificate: Financial Services Management	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	INSETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	A4 Consultancy CC
2.	Amabamba Recruitment
3.	Andebe Training and Skills Development
4.	AVAX SA 481 CC. T/A Mandisa Development Services
5.	Avenida (Pty) Ltd
6.	Balemi Consulting Pty Ltd
7.	Bavelile Consultants and Training
8.	Brilliant Affairs
9.	Cedara College of Agriculture
10.	College Africa Group (Pty) Ltd
11.	EDU - FLEET
12.	Edutraining Business College
13.	Edzani Community Development and Consultancy
14.	ELSENBURG AGRICULTURAL COLLEGE
15.	Faranani Facilitation Services
16.	Gemini Training And Development Pty Ltd
17.	Giamanje TVET College
18.	Glentech Innovative Design Concepts
19.	Growth Management Consulting
20.	HILLCROSS BUSINESS SCHOOL (PTY
21.	ICollege Pty Ltd
22.	Ikhwezi Management and Training Institute cc
23.	Ikusasalethu Youth Development Project NPC
24.	IQ Skills Academy (PTY) LTD.
25.	Jabukile Consultancy
26.	Jobafrik Consulting
27.	Josmap Training Institute
28.	Kay Beez Development Projects
29.	KLM Empowered Human Solutions Pty Ltd
30.	Lewerb Holdings (PTY) Ltd
31.	Madingoane and Family Construction
32.	Makoti Skills Development Solutions
33.	MANCOSA Pty (Ltd)
34.	Mcebo Technologies
35.	Mintirho Development Services
36.	Mortarboard Training Solutions
37.	Musengavhadzimu Media
38.	Nemalale Eagles Consultancy CC
39.	Neopeo Trading & Projects
40.	NWK Beperk
41.	Pachedu Skills Solutions
42.	PAL PASSENGER BUS SERVICES
43.	Pebetse Training and Consulting
44.	PFIM Trading (Pty) Ltd
45.	Prior Learning Centre
46.	Progressive School of Business and Engineering (Pty)
47.	QUALITATIVE INNOVATIVE SOLUTIONS
48.	Quantum Leap College Pty Ltd
49.	Rams Professional Training and Conferencing
50.	RCH Investments (Pty) Ltd
51.	RCL Foods-Sugar & Milling (MP)
52.	Regent Business School (Pty) Ltd t/a Regent Business School
53.	Richfield Graduate Institute of Technology Pty Ltd
54.	Rostec Technical FET College (Pty) Ltd
55.	SA ARMY GYMNASIUM
56.	Sekhukhune FET College - Central Office
57.	Senwes Beperk
58.	Silalele Consulting CC.
59.	Siza Nesu Training and Consultants
60.	Starplex 489 cc
61.	Suidwes Beleggings Eiendoms Beperk
62.	Tachfin Holdings
63.	Tasc Business Consulting and Training
64.	Thando Consulting Services
65.	Thinking Mind Trading
66.	Timothy Fasheun Group Enviromentors (Pty) Ltd
67.	TLD Consulting
68.	Training Consultant and SD College
69.	Transafric Consulting Pty Ltd
70.	Tshepang Consulting & Project
71.	Tsoelopele Leadership Consulting (Pty) Ltd
72.	Umqondo Consultancy
73.	UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD
74.	University of Venda
75.	Ursivox Interactive Systems
76.	Varsity Institute of Science & Technology (Pty)Ltd
77.	Vhutshilo Health And Training Organisation
78.	VKB LANDBOU (PTY) LTD
79.	Whitestone College
80.	Zizzy Printing & Projects (Pty) Ltd