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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: |
Monitor and control the receiving and satisfaction of visitors |
SAQA US ID | UNIT STANDARD TITLE | |||
13930 | Monitor and control the receiving and satisfaction of visitors | |||
ORIGINATOR | ||||
SGB Administration | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Office Administration | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular-Fundamental | Level 3 | NQF Level 03 | 4 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Passed the End Date - Status was "Reregistered" |
2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2026-06-30 | 2029-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.
Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance. The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Learners will have demonstrated competence in communication at NQF Level 2. |
UNIT STANDARD RANGE |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Oversee the reception of visitors |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Visitors are received according to the organisational standards. |
ASSESSMENT CRITERION 2 |
2. All documents/deliveries are processed according to organisational standards. |
ASSESSMENT CRITERION 3 |
3. Areas of non-conformance are identified, noted and recorded for possible remedial action. |
ASSESSMENT CRITERION 4 |
4. Areas of improvement are communicated to encumbants. |
SPECIFIC OUTCOME 2 |
Ensure that visitors are consulted according to organisational requirements |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Visitors are consulted as per company policy. |
ASSESSMENT CRITERION 2 |
2. Areas of non-compliance are identified, noted and recorded for remedial action. |
ASSESSMENT CRITERION 3 |
3. Remedial actions are identified and presented for implementation. |
SPECIFIC OUTCOME 3 |
Monitor visitors' satisfaction |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Visitors' satisfaction is monitored at pre-determined intervals. |
ASSESSMENT CRITERION 2 |
2. Feedback is obtained from visitors on their satisfaction. |
ASSESSMENT CRITERION 3 |
3. Feedback is evaluated and analysed to determine satisfaction levels. |
ASSESSMENT CRITERION 4 |
4. The necessary steps are taken to improve the level of satisfaction. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
Accreditation and Moderation:
The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
Identify and solve problems in the reception area. |
UNIT STANDARD CCFO WORKING |
Work effectively with others so that visitors` satisfaction is maintained and enhanced. |
UNIT STANDARD CCFO ORGANISING |
Organise oneself and one`s activities which allow for opportunities for the overseeing of reception operations. |
UNIT STANDARD CCFO COLLECTING |
Collect, analyse, organise and critically evaluate information in order to draw accurate conclusions. |
UNIT STANDARD CCFO COMMUNICATING |
Communicate effectively with personnel and visitors to obtain information on visitors` satisfaction. |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 50520 | Further Education and Training Certificate: Library Practice | Level 4 | NQF Level 04 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | ETDP SETA |
Elective | 49648 | National Certificate: New Venture Creation (SMME) | Level 2 | NQF Level 02 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | SERVICES |
Elective | 67465 | National Certificate: Business Administration Services | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-07-30 | As per Learning Programmes recorded against this Qual |
Elective | 57804 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | PSETA |
Elective | 48513 | National Certificate: Public Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Registered" |
2006-11-16 | Was PSETA until Last Date for Achievement |
Elective | 60650 | Professional Qualification: Business Administration | Level 3 | NQF Level 03 | Passed the End Date - Status was "Reregistered" |
2023-06-30 | As per Learning Programmes recorded against this Qual |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | A5 Competence Evolution (Pty) Ltd |
2. | Alabaster Training Centre (Pty) Ltd |
3. | All Connections |
4. | Amandla Obunye Training Academy (Pty) Ltd |
5. | AMATHUBA HUB |
6. | Bidvest Services (PTY) LTD |
7. | BPO Skills Academy Pty Ltd |
8. | Bravo Group Manufacturing (Pty) Ltd |
9. | Centre for Entrepreneurship Management and Innovation |
10. | Century Business Academy |
11. | DaySeven Training (Pty) Ltd |
12. | Essential Skills Development Pty Ltd. |
13. | Gender Education & Development Institute (GEDI |
14. | HCI Skills Training Pty Ltd |
15. | HR Consultancy and Learning (Pty) Ltd |
16. | Ikhono Business Solutions (PTY) LTD |
17. | Ilanga Training Academy |
18. | Imperial Crown Trading 490 Pty Ltd |
19. | Innovative Knowlege Worx Trading And Projects PTY LTD |
20. | Izithelo Strategic Partners |
21. | Kajal & Associates |
22. | KG Business Development |
23. | KweLanga Training (Pty) Ltd |
24. | LM Training Development (Pty) Ltd |
25. | Mpilo Enhle Management Consulting (Pty) Ltd |
26. | Pappilon Life and Business Coaching (Pty) Ltd |
27. | Pathways of Purpose Potential Development Centre Pty Ltd |
28. | Prior Learning Centre |
29. | Puisanong Investment Enterprises Pty Ltd |
30. | Quality Solutions |
31. | Rand International Management and Training Consultants (Pty) Ltd |
32. | Rasinkhu Investments |
33. | SADHANA GOVENDER PROJECT CONSULTANTS (PTY)LTD |
34. | Seed Solutions Academy |
35. | Sisekelo Sustainability Institute |
36. | Sivuka Youth |
37. | Siyaya Skills Cape |
38. | Smart HR Solutions cc |
39. | South African Skills Development Institute SASDI |
40. | Spectrium |
41. | SSD Training Pty Ltd |
42. | THE EDUPOWER ACADEMY (PTY) LTD |
43. | The Skills Development Corporation Private (Pty) Ltd |
44. | TOMM TRAINING SOLUTIONS (PTY) LTD |
45. | TRENTSTONE COLLEGE |
46. | Wealth in Progress Training (Pty) Ltd |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |