SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Harness diversity and build on strengths of a diverse working environment 
SAQA US ID UNIT STANDARD TITLE
15233  Harness diversity and build on strengths of a diverse working environment 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2006-05-02  2007-11-28  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-11-28   2011-11-28  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
252043  Manage a diverse work force to add value  Level 5  Level TBA: Pre-2009 was L5  6   

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Identifying the nature of diversity in the working environment.
  • Identifying the positive consequences of diversity in the working environment.
  • Dealing with diverse individuals and groups.
  • Dealing with disagreements and conflict arising from diversity amongst individuals and groups. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    it is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
    Diversity includes differences in culture, values, race, age, sex, language, education. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the nature of diversity in the working environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Diversity is defined in terms of differences in culture, values, race, age, sex, language, education, etc. 

    ASSESSMENT CRITERION 2 
    2. Diversity is explored as a potential source of discrimination. 

    ASSESSMENT CRITERION 3 
    3. The implications of diversity for external and internal relationships is explored and explained with examples. 

    ASSESSMENT CRITERION 4 
    4. Cultural biases, stereotypes and perceptions are identified together with the influence they can have on dealing with diversity. 

    SPECIFIC OUTCOME 2 
    Identify the positive consequences of diversity in the working environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The benefits of diversity in employees and clients for an organisation are explained with examples. 

    ASSESSMENT CRITERION 2 
    2. Ways of utilising the diverse talents, attitudes and values of employees are explored with a view to maximising the productivity of the section/division/department. 

    ASSESSMENT CRITERION 3 
    3. Ways of meeting the diverse needs of employees in the section/division/department, within organisational policy and procedures, are explored so as to create a happy and motivated workforce/team. 

    ASSESSMENT CRITERION 4 
    4. Ways of meeting the diverse needs of clients with a range of products and services is explored to maximise the profitability/effectiveness of the section/division/department and/or the organisation as a whole. 

    ASSESSMENT CRITERION 5 
    5. Diverse viewpoints are encouraged in team/group/section/division/department meetings. 

    SPECIFIC OUTCOME 3 
    Identify and utilise commonality in diversity in the workplace to make the group more effective. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Common values and attitudes prevalent amongst employees are identified to use as a basis for work to be performed, communication methods and creation of mutual respect and trust. 

    ASSESSMENT CRITERION 2 
    2. Common values agreed to are written into all team documentation. 

    ASSESSMENT CRITERION 3 
    3. Common values which are to be written into the mission, strategies and objectives of the organisation are forwarded to the people responsible for the compilation of the documents. 

    ASSESSMENT CRITERION 4 
    4. Generation of diverse viewpoints is encouraged in team brainstorming. 

    SPECIFIC OUTCOME 4 
    Deal with disagreements and conflict arising from diversity amongst individuals and groups. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. All incidents of conflict and disagreement and acts of indignity are recognised and dealt with according to organisation policy and procedures. 

    ASSESSMENT CRITERION 2 
    2. All dealings and interaction between employees and with clients demonstrate mutual respect. 

    ASSESSMENT CRITERION 3 
    3. All cases of discrimination and discriminatory practices are identified and handled at the appropriate level of authority in the organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Techniques for effective management of diversity (transformational leadership).
  • Understanding of how values affect leadership style. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to the conflict, disagreements and discrimination. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when working towards common solutions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when implementing solutions according to agreements. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information on the nature of diversity in the workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with conflict. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts when dealing with diversity in the workplace. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 252043, which is "Manage a diverse work force to add value", Level 5, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58394   National Certificate: Film and Television Production  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Core  49745   National Certificate: Value Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  QCTO 
    Core  57427   National Certificate: Youth Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Core  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Core  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Core  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Core  49783   National Diploma: Joint and Multi-National Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Fundamental  49063   National Certificate: Geographical Information Sciences  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CETA 
    Fundamental  49107   National Certificate: Inspection and Enforcement Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Fundamental  49336   National Certificate: Law Enforcement: Sheriffing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Fundamental  58624   National Certificate: Library and Information Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-03-13  ETDP SETA 
    Fundamental  50419   National Certificate: Port Control and Admissions  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Fundamental  58579   National Diploma: Air Traffic Control  Level 6  NQF Level 06  Reregistered  2023-06-30  TETA 
    Elective  66489   Further Education and Training Certificate: Foundry Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2013-11-07  MERSETA 
    Elective  57611   National Certificate: 2D Animation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  50438   National Certificate: Immigration Services  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2009-06-29  Was PSETA until Last Date for Achievement 
    Elective  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  36438   National Certificate: Local Economic Development  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  49337   National Certificate: Multi-National Safety and Security Operations Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Elective  50060   National Certificate: Public Administration  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Elective  48553   National Diploma: Corrections Science  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Elective  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2008-09-17  Was SAS SETA until Last Date for Achievement 
    Elective  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABVAHO PHANDA GROUP PTY LTD 
    2. Academy of Management and Entrepreneurial Excellence 
    3. Accreditation & Training Services 
    4. Acorser Corporate & Business Consulting t/a Acorser Academy 
    5. AFRICA COMPETENCY DEVELOPMENT (PTY) LTD 
    6. AfroXpert Performance Developement cc 
    7. Akadon Trading (Pty) Ltd 
    8. Aldabri 106 Institute for Quality Pty Ltd 
    9. Amandla Obunye Training Academy Pty Ltd 
    10. Amaqamu Project Management and Consulting 
    11. Artshub Institute (Pty) Ltd 
    12. Asiphokuhle Training and Research Institute 
    13. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    14. ATTI Nelspruit Pty Ltd 
    15. Attractive Softcare Application Projects cc T/A Brilliant HR Solutions 
    16. Aubrey Nyiko Business Enterprise cc 
    17. Audit Campus 
    18. AVAX SA 481 CC. T/A Mandisa Development Services 
    19. Avenida (Pty) Ltd 
    20. Bantubanye Skills 
    21. Big Fish School of Digital Filmmaking (Pty) Ltd 
    22. Bohlali Provider Support 
    23. Boikgantsho Consulting & Events cc 
    24. Bokatoka Construction and Projects 
    25. BORDERGATE EVENTS MANAGEMENT AND PROJECTS 
    26. BOTSHO BOTLE RESOURCES 
    27. Break The Chains Development Services 
    28. BUKHONA BAKHE HOLDINGS PTY LTD 
    29. CB Willemse Training 
    30. Chartall Business College 
    31. Chrysalis Academy Western Cape Trust 
    32. Circleway College 
    33. Classic Human Capital Solutions 
    34. Crystal Training and Consultancy Services 
    35. CTC College(PTY) LTD. 
    36. Dabulamanzi & Njabulo Ndaba Consulting cc 
    37. Dee-Bravo Training Centre 
    38. Department Of Justice (head Office) 
    39. Development Bank of Southern Africa (DBSA) 
    40. Ditirelo Skills Development Services 
    41. Divine Inspiration Trading 704 PTY Ltd 
    42. Dotcentre Business Consulting (Pty) Ltd 
    43. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    44. Emergence Learning Academy (Pty) Ltd 
    45. Employ and Empower Deaf (Pty) Ltd 
    46. Enjo Consultants 
    47. Eskilz College (Pty) Ltd 
    48. EXECUTIVE COACHING AND FACILITATION 
    49. Fachs Business Consulting and Training 
    50. Falcon Business Institute (Pty) Ltd 
    51. FILM Mentorship & Training 
    52. Footprint Media academy Pty ltd 
    53. Future Discovery Training Academy CC 
    54. Growpoint Academy (Pty) Ltd 
    55. Growth Management Consulting 
    56. HEARTLINES COLLEGE 
    57. Hlombe and Associates 
    58. ICM t/a Institute for Career Management 
    59. Igugu Training and Investments 
    60. IKETLENG MO AFRIKA SKILLS DEVELOPMENT 
    61. IMPAT Training Academy (Pty) Ltd 
    62. IMVULA SKILLS DEVELOPMENT ACADEMY 
    63. Inafrica General Trading Pty LTD 
    64. Infomage 
    65. Inkwazi Learning Network 
    66. Inqaba Yokulinda Youth Organisation 
    67. Isamon Vocational College of Excellence Pty Ltd 
    68. Jacobs Well Village NPC 
    69. Jale Holdings (Pty) Ltd 
    70. Jeppe College of Commerce and Computer Studies 
    71. Josmap Training Institute 
    72. K Boneng Consulting Services Pty Ltd 
    73. K T Innovative Solutions 
    74. KALIDEEN MANAGEMENT SERVICES 
    75. Keetileafrika Training Institute 
    76. Kenako Jwale Skills Development and Training Centre 
    77. Kgolo Institute 
    78. Khaas Training Academy 
    79. Kula Institute 
    80. KYM MANAGEMENT CONSULTING 
    81. Learnership Support Systems (Pty) Ltd 
    82. Legacy Umsebenzi Wethu Training Solution (Pty) Ltd 
    83. Lekoko Consulting (PTY) LTD 
    84. LETZAA Group 
    85. Lewerb Holdings (PTY) Ltd 
    86. MACCAUVLEI LEARNING ACADEMY (PTY) LTD 
    87. Magnico Products (PTY) LTD 
    88. Makwedeng Training 
    89. Management College of Southern Africa (MANCOSA) 
    90. MENTORNET (PTY) LTD 
    91. Metro Minds 
    92. Mgwezane Training and Events Management CC. 
    93. Mintirho Development Services 
    94. Mission Point Consulting 
    95. MMBG Trading & Consulting 
    96. MML Consulting CC. 
    97. Motheo Training Institute Trust 
    98. Ndivuka Skills Development 
    99. NEMISA 
    100. Neolebongi Trading Enterprise 
    101. Nhlahle Development Agency 
    102. Nqowethu Trading 
    103. NTI College 
    104. OMNI HR CONSULTING PTY LTD 
    105. Petra institute of Development (PTY) Ltd 
    106. Pioneer Business Consulting 
    107. Pitt Institute T/A Imithombo Institute 
    108. PMA Holdings (PTY ) LTD. 
    109. Poshido Training 
    110. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    111. PTDEV (Pty) Ltd 
    112. QT Training (Pty) Ltd 
    113. Quick Leap Investment 
    114. Regenesys Management (Pty) Ltd 
    115. Regent Business School (Pty) Ltd t/a Regent Business School 
    116. Resonance Institute of Learning 
    117. SA Maritime School and Transport College 
    118. Saint Colonel Graduate Institute (PTY) Ltd 
    119. Scan Training Solutions 
    120. Seanapyane Resources (Pty) Ltd 
    121. Sebenzisanane Human Capital 
    122. Senelo Trading CC 
    123. SEOPOSENGOE TRAINING CONSULTANCY CC 
    124. Service Corps T/A Works Training School (ELANDSFONTEIN) (TP) 
    125. SHIRS VISION COMPLEADEV PTY LTD 
    126. Sinokuhle Konke Trading Enterprise 
    127. SIZA NESU TRAINING AND DEVELOPMENT 
    128. SK Empire Consultancy 
    129. South African Film Institute 
    130. SOUTH AFRICAN NATIONAL WAR COLLEGE 
    131. South West Gauteng College - Molapo Campus 
    132. Southern African Institute of Learning (SAIL) 
    133. SSD Consultants 
    134. T Mabuya & Associates (Pty) Ltd 
    135. Talent Emporium Academy (PTY) Ltd 
    136. Tembe Service Providers 
    137. The Beneficiation Academy 
    138. The Finishing College (Pty) Ltd 
    139. The Institute of People Development 
    140. Thobologo Training and Education Group (Pty) Ltd 
    141. Thubelihle Graduate Institute 
    142. Thuto Adult Centre 
    143. Thuto Ya Setshaba Training Services (Pty) Ltd 
    144. Thuto-Boswa Education and Training Solution 
    145. TMG Quality Services 
    146. Trainers Without Borders 
    147. Training Answers 
    148. Tshepang Consulting & Project 
    149. Tshisimani Holdings (PTY) Ltd. 
    150. TT AND PROJECTS 
    151. UKWAKHILE TRAINING 
    152. Ulwazi Training & Development 
    153. Umqondo Consultancy 
    154. Universal Knowledge Software 
    155. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    156. University of Johannesburg 
    157. University of Venda 
    158. VERYCOOLIDEAS 
    159. VEZOKUHLE YOUTH DEVELOPMENT PROJECT 
    160. Vicmat Consultants 
    161. Visionary Skill Academy 
    162. WARRANT OFFICER ACADEMY 
    163. Ya Hina Management Consulting and projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.