SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Devise and apply strategies to establish and maintain relationships 
SAQA US ID UNIT STANDARD TITLE
15238  Devise and apply strategies to establish and maintain relationships 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2006-05-02  2007-11-28  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-11-28   2011-11-28  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
252027  Devise and apply strategies to establish and maintain workplace relationships  Level 5  Level TBA: Pre-2009 was L5  6   

PURPOSE OF THE UNIT STANDARD 
This is a Unit Standard intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

The qualifying learner is capable of:
  • Liaising and networking with internal and external role-players.
  • Devising and applying a strategy to establish productive relationships with colleagues.
  • Devising and applying strategy to establish productive working relationships with manager(s).
  • Identifying and minimising personal conflict in the workplace. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people learning towards this Unit Standard are competent in:
  • Communication at NQF level 4.
  • Computer Literacy at NQF level 4. 
    		•

    UNIT STANDARD RANGE 
  • A colleague could be in the same division or another department.
  • Internal and external role-players include colleagues, team members, management, customers, suppliers, associations, professional bodies. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Liaise and network with internal and external role-players. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Opportunities for networking are identified or created with internal and external role-players. 

    ASSESSMENT CRITERION 2 
    2. Networking functions are attended and new contacts established to mutual benefit. 

    ASSESSMENT CRITERION 3 
    3. Avenues for communicating with role-players are explored and appropriate strategies implemented to mutual benefit of all people involved. 

    SPECIFIC OUTCOME 2 
    Devise and apply a strategy to establish productive relationships with colleagues. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The devised strategy involves colleagues in the development of goals and objectives, and as a sounding board. 

    ASSESSMENT CRITERION 2 
    2. Opportunities for colleagues to discuss work-related and personal issues are identified and used when appropriate. 

    ASSESSMENT CRITERION 3 
    3. Feedback and advice are offered in a positive manner and all undertakings are met as agreed. 

    ASSESSMENT CRITERION 4 
    4. Colleagues are informed about developments and changes that may affect them. 

    ASSESSMENT CRITERION 5 
    5. Concerns over quality of work must be raised directly with the colleague. 

    SPECIFIC OUTCOME 3 
    Devise and apply strategy to establish productive working relationships with manager(s). 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The immediate manger is kept informed of activities, progress and results of the department/division. 

    ASSESSMENT CRITERION 2 
    2. A process for seeking and exchanging information, and seeking advice is agreed to. 

    ASSESSMENT CRITERION 3 
    3. All information presented to the manager is clear, accurate and timely. 

    SPECIFIC OUTCOME 4 
    Identify and minimise personal conflict in the workplace. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Potential and actual conflicts are identified and action taken to deal with them promptly. 

    ASSESSMENT CRITERION 2 
    2. Conflict situations are referred to appropriate people according to organisational policy. 

    ASSESSMENT CRITERION 3 
    3. Team members are informed of expected standards of work and performance. 

    ASSESSMENT CRITERION 4 
    4. Team members are continually informed of changes in policy and workplace operations that may affect them. 

    ASSESSMENT CRITERION 5 
    5. Team members are consulted on matters where possible and opportunities to discuss work matters are provided regularly. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services SETA ETQA or an ETQA that represents the sector in which the learner is employed and which has a Memorandum of Understanding with the Services SETA ETQA.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Guidelines for networking and expanding professional network.
  • Interpersonal techniques.
  • Effective group techniques.
  • Techniques for handling conflict. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to conflict. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others dealing with conflict. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when dealing with internal and external role-players. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information when identifying opportunities for networking. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when devising and communicating strategies. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology when presenting information. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when viewing day to day relationships in relation to the whole organisation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
    Being culturally and aesthetically sensitive across a range of social contexts while dealing with conflict. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 252027, which is "Devise and apply strategies to establish and maintain workplace relationships", Level 5, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57428   Further Education and Training Certificate: Youth Development  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Core  61594   National Certificate: Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2009-05-02  As per Learning Programmes recorded against this Qual 
    Core  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 
    Core  57631   National Certificate: Radiation Protection  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  EWSETA 
    Core  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  49710   National Diploma: Development Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  ETDP SETA 
    Core  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  TETA 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  QCTO 
    Core  49794   National Diploma: Productivity  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Fundamental  49709   National Certificate: Criminology  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 
    Fundamental  59429   National Certificate: Inclusive Education  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  ETDP SETA 
    Fundamental  58802   National Diploma: Disability Employment Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SABPP 
    Fundamental  59256   National Diploma: Flight Dispatch  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Fundamental  49059   National Diploma: Master Craftsmanship (Electrical)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  EWSETA 
    Elective  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  49123   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2007-10-18  Was MICTS until Last Date for Achievement 
    Elective  58978   National Certificate: Journalism  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2010-11-11  TETA 
    Elective  58330   National Certificate: Pipeline Operations  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  SERVICES 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SAS SETA 
    Elective  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AGAMA CONSULTING AND SERVICES 
    2. Aldabri 106 Institute for Quality Pty Ltd 
    3. Artshub Institute (Pty) Ltd 
    4. ATTI Nelspruit Pty Ltd 
    5. Ayaba Consultants (Pty) Ltd 
    6. BIDVEST SERVICES PTY LTD 
    7. BRAVO GROUP MANUFACTURING PTY LTD 
    8. CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION 
    9. Circleway College 
    10. DAYSEVEN TRAINING PTY LTD 
    11. Dee-Bravo Training Centre 
    12. EMERITUS TRAINING ACADEMY (PTY) LTD 
    13. Falcon Business Institute (Pty) Ltd 
    14. HCI SKILLS TRAINING PTY LTD 
    15. IALE School of Advanced Learning and Education (Pty) Ltd 
    16. Jeppe College of Commerce and Computer Studies 
    17. KMS COLLEGE 
    18. Makwedeng Training 
    19. MDCS SKILLS ACADEMY PTY LTD 
    20. OCTOBER WIND TRADING 85 PTY LTD TRADING AS I-PEOPLE 
    21. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    22. PRIMEDIA 
    23. SA Maritime School and Transport College 
    24. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    25. Sizanesu Consulting 
    26. South African Film Institute 
    27. SOUTH AFRICAN NATIONAL ACADEMY OF INTELLIGENCE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.