SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Diploma: Hiring Operations Management 
SAQA QUAL ID QUALIFICATION TITLE
48888  National Diploma: Hiring Operations Management 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 11 - Services  Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  250  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 EXCO 07158/17  2015-07-01  2016-12-31 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2017-12-31   2019-12-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The National Diploma: Hiring Operations Management has been designed for people working in the Hiring Industry at operational and management levels. It advances key aspects of 'Hiring Operations and Supervision' introduced at NQF level 4 into management and leadership skills.

This Qualification will mean that in future those people involved in the Hiring Industry will have the necessary knowledge, skills and attitudes to operate professionally at management level. It will also open up further career paths for people within the Hiring Industry and advance career opportunities. Their ability to develop and manage policies and procedures will be enhanced.

Learners working towards this National Diploma: Hiring Operations Management will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their job performance. This Qualification is intended to enhance the provision of management-level service within the Hiring Industry and enable the learner to use these competencies, which will help to grow themselves and the organisation.

It will provide the broad knowledge, skills and values required to facilitate access to, mobility and progression within education, training and development to progress along a learning path for learners who:
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in the Hiring Industry for many years, but have no formal Qualification in the Hiring industry.
  • Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in the Hiring Industry.


    Rationale for the Qualification

    This National Diploma Qualification will provide the qualifying learner with the competencies needed to undertake a range of hiring specific processes and align the learner with management functions and develop leadership qualities. This Qualification should result in the development of people in the skills and knowledge required to be successful at management level. This Qualification will equip the learner with advanced knowledge, skills and attitudes required in management functions in all walks of life.

    The National Diploma: Hiring Operations Management was also developed to assist in creating learning, which will be safe and applicable to the learner and the industry at large. It will open up diverse learning pathways.

    The stakeholders involved in the economic activity of Hiring Operations Management identified the following learning areas that comprise this Qualification:
  • Appliance and equipment hire
  • Car and truck hire
  • Plant and crane hire (with operator)
  • Construction or demolition equipment hire (with and without operator)
  • Machinery and equipment hire (with and without operator)
  • Small tools hire
  • Video hire
  • Commodity hire (video, cell phone, etc.)
  • Garment and clothing hire
  • Event hire
  • Technical hire

    This is the third Hiring Qualification which will contribute towards the professional growth of the learner and the local and international hiring industry.

    The National Diploma: Hiring Operations Management at Level 5 is a further building block and will lead to a more defined Hiring Operations and Management learning path at a more complex NQF level. It also focuses on the skills, knowledge, values, attitudes and attributes required to ensure that the learner is able to perform at this managerial level with confidence and motivate others for career advancement.

    The intention is:
  • To promote the development of knowledge, skills and values that are required in the Hiring Industry.
  • To realise and develop the potential of people, teams and the organisation.
  • To provide opportunities for people to move up the hierarchy of the organisation.

    The Unit Standards contained in this National Diploma cover areas of learning that ensure learners are able to master complex tasks and lead others

    The industry's need for clear directives, and market related skills in career advancement will be met in this Qualification. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learning assumed to be in place

    The following is the learning assumed to be in place:
  • Communication at NQF Level 4 in two languages or equivalent
  • A demonstrated understanding of the Hiring Industry and how it operates and how to monitor and supervise functions within the industry.


    Recognition of prior learning

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification.

    Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned in the previous paragraph.

    This Recognition of Prior Learning may allow:
  • For accelerated access to further learning
  • Gaining of credits towards a qualification

    All recognition of Prior Learning is subject to quality assurance by the relevant accredited Education and Training, Quality Assurance Body and is conducted by a registered assessor. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    The qualification is made up of a combination of learning outcomes from Fundamental, Core and Elective components, totaling 248 credits (minimum).

    Fundamental: 34 credits (14%)
  • 4 credits at Level 4
  • 10 credits at Level 5
  • 20 credits at Level 6
  • Total: 34 credits

    Core: 187 credits (74%)
  • 17 credits at Level 4
  • 105 credits at Level 5
  • 65 credits at Level 6
  • Total: 187 credits

    Elective: Minimum 29 credits (12%)
  • Learners must select a Minimum of 29 credits from the Elective Unit Standards to make up the 248 credits required.

    TOTAL: 250 - 100%


    Motivation for number of credits assigned to Fundamental, Core and Elective

    Fundamental Credits

    At level 5, SAQA does not stipulate the minimum number of credits allocated to Communication Studies and Languages and Physical, Computer Mathematical and Life Sciences; however the SGB felt that the additional Fundamental Unit Standards chosen for 34 credits will add value to the qualification as a whole as they are fundamental to the success of the learner.

    Core

    187 credits have been allocated to the Core Unit Standards. This is to ensure that the qualification has a strong operational and management focus. Also the majority of the credits are at level 5 and 6.

    The Core Unit Standards offer a broad contextual understanding and will enable the learners to gain an all round picture of the Hiring Industry, especially the operations and management perspectives.

    Electives

    A minimum of 29 credits must be selected by the learner from one of the Elective category Unit Standards. There are a total of 29 credits for each Elective category. They will allow for specialisation in one of the four Elective categories. 
    		•

    EXIT LEVEL OUTCOMES 
    On achieving this qualification, the learner will be able to:

    1. Communicate verbally and in writing in the workplace using a variety of communication skills.
    2. Explain and implement various types of workplace processes to enhance the relationship of people at work.
    3. Operate and control administration practices in an organisation.
    4. Manage and control the development of people and performance.
    5. Maintain and manage the procedures and processes within the Hiring Service Industry.
    6. Manage and implement various strategic plans for the business.
    7. Demonstrate an understanding of the legal issues pertaining to a business.
    8. Demonstrate an understanding of and apply financial practices to the organisation.
    9. Demonstrate an understanding of the equipment and services offered for hire.
    10. Monitor and manage freight.
    11. Manage issues pertaining to the Vehicle Hire Industry.
    12. Demonstrate an understanding of the Plant and Equipment Hire Industry in South Africa.
    13. Demonstrate an understanding of the Event Hire Industry in South Africa.
    14. Demonstrate an understanding of the Commodity and Garment Hire Industry in South Africa. 

    ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Workplace is understood and communications skills are applied to meet workplace communication needs

    2.
  • HIV/AIDS policies are implemented in the workplace
  • Professional values and ethics are described pertaining to the workplace
  • Social issues are examined pertaining to the workplace

    3.
  • The information flow in an organisation is managed
  • A central reservation system is operated according to organisational requirements

    4.
  • Individuals and teams are developed to improve performance
  • Workplace relations are manage a to enhance team workplace relations
  • The performance of staff is monitored and actions taken to enhance performance
  • Development and training is provided to employees to improve service levels and performance

    5.
  • The viability of whether to purchase or hire items is undertaken
  • Hire contracts are explained and drafted for implementation

    6.
  • Customer service strategies are monitored to meet business objectives
  • The service level to customers is monitored and improvement plans implemented to improve service
  • Promotional strategies are developed and implemented to increase income
  • Marketing plans and strategies are developed and managed to meet company objectives
  • A strategy and action plan is developed and implemented for the organisation
  • Opportunities are created for innovation to improve/grow the business

    7.
  • Legal knowledge is researched and updated for business compliance
  • Out of line situations are rectified as required

    8.
  • Basic financial statements are interpreted for the business
  • Financial analysis tools are applied to the business
  • A business plan is developed and implemented within a business

    9.
  • Information relating to equipment and service for hire is determined and developed for a specific business

    10.
  • The location of freight is monitored and freight is controlled

    11.
  • The car rental industry and links between various travel and tourism sectors is analysed
  • The car rental system is understood and operated within guidelines
  • Car rental products and services are sold
  • The fundamentals of vehicle finance and insurance are explained and applied

    12.
  • New equipment is soucred out for hire within specific industry
  • Costs of plant and equipment for hire are utilised in line with budget restraints
  • Plant and equipment are determined effectively

    13.
  • Plan, implement and co-ordinate an event in line with specifications
  • Manage risk within an event to ensure success
  • Manage work processes before, during and after an event according to company standards

    14.
  • Administrative tools are developed and implemented within own industry
  • Marketing strategies is monitored their effectiveness are developed and implemented
  • Service providers are contracted and managed within a selected industry


    Integrated Assessment

    Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.
    Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring contexts wherever possible.

    The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 
    		•

    INTERNATIONAL COMPARABILITY 
    Benchmarking was done by comparison to Unit Standards/Outcomes of learning against:
  • New Zealand Qualifications Authority - Unit Standards
  • Cost civil plant for purchase or hire for hire - Level 4 - 15 Credits
  • Manage the hire of civil construction plant and equipment - Level 4 - 8 Credits
  • Demonstrate knowledge for transport service license - Level 4 - 3 Credits
  • Recommend rental ranges and manage repairs - Level 4 - 2 credits

    American Rental Association - Courses

    The courses offered by the above association did not have credits or levels for comparison purposes. However, the contents were used for benchmarking purposes. The courses are:
  • Certified Event Rental Professional
  • Ware washing
  • Linen Processing
  • Tenting
  • Table Top Design
  • Warehouse Management ]
  • Delivery Procedures / Process / Operations

    A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with each standard, and the best practice points were highlighted and incorporated into each Unit Standard. However, where points were incorporated these were written in a South African context and at a level appropriate to South Africa.

    Because of the difference in levels across the different countries, difficulty was found in making actual direct comparisons, level to level and unit standard/course to unit standard. 
    		•

    ARTICULATION OPTIONS 
    This Qualification lends itself to both vertical and horizontal articulation possibilities. These possibilities ensure both mobility and progression for the learner. The learning areas outlined in the Rationale for the Qualification indicates the articulation possibilities.

    Horizontal articulation possibilities lie with other NQF level 5 Qualifications and Unit Standards in the Learning areas:
  • National Diploma: Procurement, Logistics and Supply Chain Management - NQF Level 5 -NLRD 20248
  • National Diploma: Customer Management - NQF Level 5 - NLRD 20908
  • National Certificate: General Travel - NQF Level 5 - NLRD 14119
  • National Diploma: Service Management - NQF Level 5 - NLRD 20414

    Vertical progression can be achieved by embarking on the study of related NQF Level 6 Qualifications:
  • National First Degree: Customer Management - NQF Level 6 - NLRD 20909
  • National First Degree: Procurement, Logistics and Supply Chain Management - NQF Level 6 -NLRD 20249 
    		•

    MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must register as an assessor with the relevant Education and Training Quality Assurance (ETQA) Body.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA's (including professional bodies); and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should encompass achievement of the competence described in the Qualification. 
    		•

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor, the applicant should:
  • Be competent in all the outcomes of the National Assessor Unit Standard as stipulated by the South African Qualifications Authority (SAQA).
  • Be registered as an assessor with the relevant ETQA or an ETQA that has a memorandum of understanding with the relevant ETQA. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    Exit point for learners who do not complete the Qualification:
  • Learners will be credited with Unit Standards in which they have proved competence.
  • Learners who complete individual Unit Standards but do not complete this Qualification retain their credits. However, should the substance of the Unit Standard change, the validity of the credits towards the Qualification may be reviewed.
  • Learners who change their provider or learning site before completing the Qualification may transfer their credits to the new learning site. 
    		•

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  14319  Explore strategies to retain or expand existing business in the insurance/investment industry  Level 4  NQF Level 04  3 
    Core  117156  Interpret basic financial statements  Level 4  NQF Level 04  4 
    Core  110023  Present information in report format  Level 4  NQF Level 04  6 
    Core  110025  Process data using information technology  Level 4  NQF Level 04  5 
    Core  15234  Apply efficient time management to the work of a department/division/section  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  15236  Apply financial analysis  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  15216  Create opportunities for innovation and lead projects to meet innovative ideas  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  115849  Demonstrate an understanding of hire contracts for implementation  Level 5  Level TBA: Pre-2009 was L5  6 
    Core  7886  Develop and implement a business plan  Level 5  NQF Level 05  8 
    Core  15219  Develop and implement a strategy and action plans for a team, department or division  Level 5  Level TBA: Pre-2009 was L5  4 
    Core  115868  Develop teams and individuals to enhance performance in the hiring industry  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  10054  Identify and manage areas of customer service impact  Level 5  Level TBA: Pre-2009 was L5  6 
    Core  7865  Improve service to customers  Level 5  NQF Level 05  6 
    Core  115874  Manage the financial aspects of a hiring business  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  7883  Manage workplace relations  Level 5  Level TBA: Pre-2009 was L5  5 
    Core  7948  Operate central reservation or global distribution system  Level 5  Level TBA: Pre-2009 was L5  16 
    Core  10046  Provide product training to others in the organisation  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  7885  Research and update the legal knowledge required for business compliance  Level 5  Level TBA: Pre-2009 was L5  8 
    Core  10090  Develop and manage customer strategies to meet business objectives  Level 6  Level TBA: Pre-2009 was L6  42 
    Core  7887  Develop and Manage Marketing Plans and Strategies  Level 6  Level TBA: Pre-2009 was L6  12 
    Core  7859  Lead and manage teams of people  Level 6  Level TBA: Pre-2009 was L6  6 
    Core  7857  Manage information flow  Level 6  Level TBA: Pre-2009 was L6  4 
    Core  7888  Monitor staff performance  Level 6  Level TBA: Pre-2009 was L6  5 
    Fundamental  116486  Explain personal and social responsibility in decision making  Level 4  NQF Level 04  5 
    Fundamental  116484  Evaluate a specified code of ethics and/or code of conduct  Level 5  Level TBA: Pre-2009 was L5  6 
    Fundamental  9224  Implement policies regarding HIV/AIDS in the workplace  Level 5  Level TBA: Pre-2009 was L5  4 
    Fundamental  8046  Communicate at an advanced level and maintaining interpersonal relations  Level 6  Level TBA: Pre-2009 was L6  20 
    Elective  14552  Contract service providers  Level 4  NQF Level 04  3 
    Elective  10141  Contribute to the management of project risk within own field of expertise  Level 4  NQF Level 04  5 
    Elective  110003  Develop administrative procedures in a selected organisation  Level 4  NQF Level 04  8 
    Elective  109999  Manage service providers in a selected organisation  Level 4  NQF Level 04  5 
    Elective  10136  Plan, organise and support project meetings and workshops  Level 4  NQF Level 04  4 
    Elective  116809  Analyse the car rental industry  Level 5  Level TBA: Pre-2009 was L5  5 
    Elective  115838  Buy and replace stock for hire  Level 5  Level TBA: Pre-2009 was L5  5 
    Elective  13482  Co-ordinate an event  Level 5  Level TBA: Pre-2009 was L5  12 
    Elective  115866  Cost plant and equipment for purchase or hire  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  115844  Determine and develop information relating to plant and equipment and service for hire  Level 5  Level TBA: Pre-2009 was L5  6 
    Elective  115828  Develop, implement and monitor promotional strategies  Level 5  Level TBA: Pre-2009 was L5  5 
    Elective  15238  Devise and apply strategies to establish and maintain relationships  Level 5  Level TBA: Pre-2009 was L5  3 
    Elective  116808  Function within the car rental system  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  115865  Identify and determine utilization and availability of hire fleet  Level 5  Level TBA: Pre-2009 was L5  6 
    Elective  115842  Incorporate new plant and equipment into fleet  Level 5  Level TBA: Pre-2009 was L5  7 
    Elective  13484  Perform successful event administration  Level 5  Level TBA: Pre-2009 was L5  8 
    Elective  117041  Sell car rental products and services and maintain customer satisfaction  Level 5  Level TBA: Pre-2009 was L5  8 
    Elective  7945  Analyse the tourism industry and make recommendations on products and services  Level 6  Level TBA: Pre-2009 was L6  6 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.