SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage service providers in a selected organisation 
SAQA US ID UNIT STANDARD TITLE
109999  Manage service providers in a selected organisation 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for all persons working in Administration in commercial and non-commercial organisations. It is also intended for other people who have the task of managing service providers to an organisation.

Persons credited with this unit standard can:
  • Describe the elements of service provider management
  • Develop contracts for service providers
  • Evaluate the deliverables of service providers
  • Manage service providers who do not deliver on contracts. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Elements of a contract include, parties involved, dates, objectives, expiry dates, responsibilities of parties, outputs of parties.
  • Service providers provide services including market research and marketing companies, infrastructure, policy, training and technical assistance and technology and product development. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the elements of service provider management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The importance of developing and signing contracts with providers is described in terms of delivery of the final product. 

    ASSESSMENT CRITERION 2 
    2. Different elements of contracts are described in terms of organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. The impact of service providers' delivery is described in terms of resource requirements, financial impact and time. 

    ASSESSMENT CRITERION 4 
    4. The deliverables of at least three providers to a selected organisation are formulated from real examples. 

    SPECIFIC OUTCOME 2 
    Develop contracts for service providers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Categories of service providers are identified who service a selected organisation. 

    ASSESSMENT CRITERION 2 
    2. Outputs for four categories of service providers are listed in terms of the types of service provider and the requirements of the organisation. 

    ASSESSMENT CRITERION 3 
    3. Project plans for four service providers for the delivery of products or services are constructed in terms of the requirements of the organisation. 

    ASSESSMENT CRITERION 4 
    4. Contracts are drawn up for four service providers based on the project plans drawn up and legal requirements. 

    SPECIFIC OUTCOME 3 
    Evaluate the deliverables of service providers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. On-going monitoring of service provision is conducted in terms of the contract signed. 

    ASSESSMENT CRITERION 2 
    2. Final outputs of service providers are checked in terms of quality and date of delivery against signed contract. 

    ASSESSMENT CRITERION 3 
    3. Payments for services are made based on signed contracts and satisfactory delivery of products. 

    SPECIFIC OUTCOME 4 
    Manage service providers who do not deliver on contracts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The cost of lack of delivery is calculated based on impact on the business. 

    ASSESSMENT CRITERION 2 
    2. An investigation is conducted into the reasons for the lack of delivery. 

    ASSESSMENT CRITERION 3 
    3. Different courses of action are identified based on contractual agreements, legal options, cost implications and impact on business to include cancellation of contract and legal action. 

    ASSESSMENT CRITERION 4 
    4. An identified course of action is implemented based on legal obligations and organisational requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a > morandum of Understanding with the Services SETA ETQ
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of:
  • Legal contracts. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in the identification of problems related to a lack of delivery by service providers and the decision regarding how to respond to this. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information by collecting information regarding the impact on a micro-finance institution of lack of delivery by a service provider. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion. Verbal communication is required during the process of negotiating ad agreeing a contract with a service provider. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Be culturally and aesthetically sensitive across a range of social contexts when managing contract and when managing service providers who do not deliver on contracts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  61450   Further Education and Training Certificate: Film and Television Production Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  MICTS 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Core  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  23953   Further Education and Training Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-05-13  Was SERVICES until Last Date for Achievement 
    Elective  58800   Further Education and Training Certificate: Project Support Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  20884   National Certificate: New Venture Creation (SMME)  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-04-10   
    Elective  50017   National Diploma: Club Professional Golfing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-11-30  Was CATHSSETA until Last Date for Achievement 
    Elective  48888   National Diploma: Hiring Operations Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of York Pty Ltd 
    2. AFRICAN ETD ACADEMY 
    3. BALESENG KOPANO TRAINING ACADEMY PTY LTD 
    4. BASEDI ENTERPRISES PTY LTD 
    5. BRAINWAVE PROJECTS 707 
    6. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    7. Business Management Training College (Pty) Ltd 
    8. Circleway College 
    9. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    10. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    11. College of Production Technology 
    12. CONSULTINGBYBONGI 
    13. DIBANISA LEARNING 
    14. ELADA CONSULTING 
    15. EXECUPRIME BUSINESS COLLEGE 
    16. FUTURE PERFORMANCE TRAINING PTY LTD 
    17. HLENGISINDI ENTERPRISE PTY LTD 
    18. HR CONSULTANCY AND LEARNING PTY LTD 
    19. INDALO TRADINGS PTY LTD 
    20. INFINITUS TRAINING SOLUTION PTY LTD 
    21. INTELLIGENT AFRICA MARKETING TRAINING 
    22. INTSHIVA CONSULTING PTY LTD 
    23. IWASA HOLDINGS PTY LTD 
    24. IZIPHO ZOMPHAKATHI MULTISKILLS 
    25. KC SKILLS DEVELOPMENT PTY LTD 
    26. KHANYISELA COLLEGE PTY LTD 
    27. KHULISANE ACADEMY 
    28. KWELANGA TRAINING PTY LTD 
    29. LITONYA INSTITUTE OF HOSPITALITY AND DESIGN PTY LTD 
    30. LSC STAFFING SOLUTIONS PTY LTD 
    31. MADYONZI TRADING AND PROJECTS 
    32. Makwedeng Training 
    33. MCANYI GROUP PTY LTD 
    34. MEGRO LEARNING LOWVELD 
    35. MILA CLEANING SERVICES PTY LTD 
    36. ML VILJOEN CONSULTANTS 
    37. MOLEMOTHEO TRADING 
    38. MORTARBOARD SOLUTIONS 
    39. MYFAMILY PROJECTS AND CONSULTING 
    40. NDLELA AND SONS 
    41. NDZALAMA SKILLS ACADEMY 
    42. NEMBA CAPITAL CC 
    43. NETWORKING HIV AND AIDS COMMUNITY OF SOUTHERN AFRICA NPC 
    44. NEUROCOACH INSTITUTE PTY LTD 
    45. NEWBRIDGE INSTITUTE PTY LTD 
    46. NOMATYE INSTITUTE 
    47. PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD 
    48. PERFORMANCE MANAGEMENT COLLABORATIVE AFRICA 
    49. PROLIFIC TRAINING PTY LTD 
    50. PROSAM CONSULTING TRAINING GROUP 
    51. QETO BUSINESS CONSULTING 
    52. RED MANAGEMENT CONSULTANTS PTY LTD 
    53. ROBIN T J THOMAS BUSINESS CONSULTANT PTY LTD 
    54. ROCK LILLY CONNECTIONS PTY LTD 
    55. ROQUETTE HOLDINGS 
    56. ROSHEC PTY LTD 
    57. SEZELA TRAINING ACADEMY 
    58. SIYAKHA LEARNING PTY LTD 
    59. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    60. SODUKO CONSULTANTS PTY LTD 
    61. THINKFREE AFRICA 
    62. THUSA LUSHAKA TRAINING AND DEVELOPMENT 
    63. TRAINSKILLS 
    64. TRILENNIUM 
    65. UKWAKHILE TRAINING 
    66. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    67. VVM TELECOMS 
    68. WEALTH IN PROGRESS TRAINING PTY LTD 
    69. WORKPLACE AND ENTREPRENEURSHIP TALENT SOLUTIONS PTY LTD 
    70. YELLOW MEDIA PUBLISHERS PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.