SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage administration records 
SAQA US ID UNIT STANDARD TITLE
110009  Manage administration records 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Documents will include accessible information
  • Stakeholders will include any relevant or interested party. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control and deal with confidential information and documents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Confidential information is defined and described for a specific organization. 

    ASSESSMENT CRITERION 2 
    2. The system and procedures used for dealing with confidential information is explained with examples. 

    ASSESSMENT CRITERION 3 
    3. Documents are secured in an appropriate manner and within an agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Utmost care is taken to avoid compromising any relevant stakeholder. 

    SPECIFIC OUTCOME 2 
    Control and evaluate ordering and distribution of office stationery. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A plan is presented to effectively control office stationery policies, procedures and strategies. 

    ASSESSMENT CRITERION 2 
    2. Plans are developed on how to monitor, maintain and improve stock levels in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Effective shrikgage controls are developed and implemented for an organisation. 

    ASSESSMENT CRITERION 4 
    4. Evidence of accurate reports are produced reflecting stationery movements for a given period. 

    ASSESSMENT CRITERION 5 
    5. The control of the administration system and procedures is explained and applied to ensure effective administering of stationery. 

    ASSESSMENT CRITERION 6 
    6. Documentation used for the control of stationery in an accurate, complete way, which complies with requirements is explained to employees. 

    ASSESSMENT CRITERION 7 
    7. Effective stationery control procedures, systems and follow up actions are evaluated and explained. 

    SPECIFIC OUTCOME 3 
    Implement control measures with individuals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Contracted control measures are implemented and non-conformances are identified for reporting to person with the authority to deal with them. 

    ASSESSMENT CRITERION 2 
    2. Non-conformances are recorded and corrective actions negotiated according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Reported non-conformance is handled in accordance with organisational policies and procedures and is duly recorded. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of organisational policies, procedures and systems
  • Methods and techniques for controlling individuals
  • Stationery purchasing and distribution procedures and budget levels
  • Authorisation levels and individuals. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/ A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which are related to co-ordination and maintenance of effective office procedures and processes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when controlling confidential information, office stationery and individuals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the smooth operating of an office. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals while coordinating and maintaining effective office procedures and processes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology where possible in the control and maintenance of office stationery. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where an ineffective office leads to poor productivity and organisational image. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58952   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-08-05  As per Learning Programmes recorded against this Qual 
    Elective  64950   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50040   Further Education and Training Certificate: Optical Manufacturing Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50560   Further Education and Training Certificate: Small Craft Construction  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2009-08-31  Was MERSETA until Last Date for Achievement 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Institute For Public Administration 
    2. AFRICAN ETD ACADEMY 
    3. Aldabri 106 Institute for Quality Pty Ltd 
    4. All Access Holdings 
    5. Amabamba Recruitment 
    6. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    7. Andebe Training and Skills Development 
    8. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    9. AUBREY NYIKO BUSINESS ENTERPRISES 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. AVC Corporate Advisory Services (PTY) LTD. 
    12. Bafedile M (PTY) LTD 
    13. Bantubanye Skills 
    14. BASEDI ENTERPRISES PTY LTD 
    15. BDCE 
    16. Bell Equipment Company SA (Pty) Ltd (ALTON) (TP) 
    17. Bella FE Consulting 
    18. BENCHMARK CONSULTANCY 
    19. Bev Short Training Consultants 
    20. Black Thari Trading Enterprise 
    21. Boikgantsho Consulting & Events 
    22. Boni Africa Events & Development 
    23. Boston City Campus and Business College (PTY) Ltd 
    24. BPL Academy 
    25. BRAINWAVE PROJECTS 707 
    26. Bravoplex 559 cc 
    27. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    28. Bull's Business and Skills Training Institute 
    29. BUSINESS CIRCLE CONSULTATION 
    30. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    31. Classic Human Capital Solutions 
    32. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    33. College of Production Technology 
    34. CONNECT THE DOTS 
    35. CONSULTINGBYBONGI 
    36. Continuing Education Programme 
    37. Culinary and Hospitality Academy 
    38. Development Bank of Southern Africa (DBSA) 
    39. DialNx Consultants 
    40. Ditirelo Skills Development Services 
    41. Ditlou Solutions 
    42. DQ Staffing Solutions 
    43. Driving Sense 
    44. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    45. EduProf Training Centre 
    46. Edutraining Business College 
    47. Elective Training Institute Enterprise CC 
    48. EMAGINE THAT PEOPLE DEVELOPMENT 
    49. Employ and Empower Deaf cc 
    50. EXECUPRIME BUSINESS COLLEGE 
    51. Express Model 405 
    52. FUTURE PERFORMANCE TRAINING PTY LTD 
    53. Gauteng Association Of Local Authorities 
    54. Glere Skills and Consultants 
    55. Global Maritime Legal Solutions Pty Ltd 
    56. Global Training College South Africa Pty Ltd 
    57. Green Horizon Consulting (Pty) Ltd 
    58. Gudlhuza Development Solutions cc 
    59. Gugu Dlamini Memorial Centre 
    60. Hercuscope 
    61. HLENGISINDI ENTERPRISE PTY LTD 
    62. Hlombe and Associates 
    63. HR CONSULTANCY AND LEARNING PTY LTD 
    64. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    65. IGKM Management Services (Pty) Ltd 
    66. Immaculate Events and Management Solutions 
    67. Imperial Logistics & Transport A Div Of Imper 
    68. INDALO TRADINGS PTY LTD 
    69. INFINITUS TRAINING SOLUTION PTY LTD 
    70. Innovative Shared Services 
    71. Institute for Telling Development T/A ITD Training (MENLYN PARK) (TP) 
    72. INTELLIGENT AFRICA MARKETING & TRAINING 
    73. IQ Skills Academy (PTY) LTD. 
    74. ITO Focus Reagile 
    75. Iyanda Holdings(Pty) Ltd 
    76. Iziko Capacity Building CC. 
    77. IZIPHO ZOMPHAKATHI MULTISKILLS 
    78. JESUA CONSULTANTS (Hartenbos) (WA) 
    79. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    80. Jobafrik Consulting 
    81. Josmap Training Institute 
    82. Jucamo Shelf 4 CC. 
    83. Kalideen Management 
    84. KALIDEEN MANAGEMENT SERVICES 
    85. KC SKILLS DEVELOPMENT PTY LTD 
    86. Kernel Management and Consulting (PTY) LTD. 
    87. Kgolo Institute 
    88. Kgotla Trading Enterprise 
    89. KHANYISELA COLLEGE PTY LTD 
    90. KHOSITHI TRAINING 
    91. KHULISANE ACADEMY 
    92. Kia Chuma 
    93. KWELANGA TRAINING PTY LTD 
    94. Learning Exchange Pty Ltd 
    95. Leronsa Trading Enterprise 
    96. Letlhokoa Management Services CC 
    97. Lewerb Holdings (PTY) Ltd 
    98. LSC STAFFING SOLUTIONS PTY LTD 
    99. M.I.C. Training and Development 
    100. MADYONZI TRADING AND PROJECTS 
    101. Mahayi HRD Services cc 
    102. Makhophila Business Enterprise 
    103. Makwedeng Training 
    104. Management College of Southern Africa (MANCOSA) 
    105. Mass Computer Training And Printers 
    106. Mbokazi & Mkhize 
    107. MCANYI GENERAL SUPPLY PTY LTD 
    108. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    109. MGT Training Solutions 
    110. Mgwezane Training and Events Management CC. 
    111. Miczo's Enterprise 
    112. Misol Projects cc 
    113. MJ Mafunisa Consulting (PTY) LTD 
    114. ML VILJOEN CONSULTANTS 
    115. Mmanape Management Solutions 
    116. Mod-Mosh Projects and Consulting (PTY) LTD 
    117. Mohlaje Solutions (Pty) Ltd 
    118. MOLEMOTHEO TRADING 
    119. MORTARBOARD SOLUTIONS 
    120. MOTHUSI MANAGEMENT CONSULTANTS 
    121. MSV WEALTH MANAGEMENT 
    122. MWG Logistical Services 
    123. NDLELA AND SONS 
    124. Ndrendre Building & General Services 
    125. NDZALAMA SKILLS ACADEMY 
    126. Ndzali Labour Relations 
    127. Nemalale Eagles Consultancy CC 
    128. NEMBA CAPITAL CC 
    129. Neopeo Trading & Projects 
    130. Networx for Career Development 
    131. New Hope Revival Organisation 
    132. NEWBRIDGE INSTITUTE PTY LTD 
    133. Nhlahle Development Agency 
    134. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    135. NJ & L Trading Enterprise CC. 
    136. Nomagwanishe Investments cc 
    137. NOMATYE INSTITUTE 
    138. NOSA LOGISTICS PTY LTD 
    139. NS Global Academy 
    140. NTI College 
    141. Omithombo Management Academy 
    142. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    143. ORANGE TRAINING ACADEMY PTY LTD 
    144. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    145. Outeniqua Leadership Institute 
    146. P and R Development and Training (Pty) Ltd 
    147. PATHWAYS OF PURPOSE POTENTIAL DEVELOPMENT CENTRE PTY LTD 
    148. PEAKFORD MANAGEMENT CONSULTING 
    149. Pebetse Training and Consulting 
    150. PERFORMANCE MANAGEMENT COLLABORATIVE AFRICA 
    151. Petra institute of Development (PTY) Ltd 
    152. Phambili Tourism and Development Consultancy 
    153. Pioneer Business Consulting 
    154. Power Rush Trading 170 CC. 
    155. Powernexus 
    156. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 
    157. Production Management Institute 
    158. Production Management Institute (PMI) 
    159. PROSAM CONSULTING &TRAINING GROUP 
    160. Pulakgadi Training Consulting CC 
    161. QETO BUSINESS CONSULTING 
    162. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    163. Rainbow Skills Development Centre 
    164. Re Tshepeng 
    165. RED MANAGEMENT CONSULTANTS PTY LTD 
    166. Reflections Development Institute 
    167. Regent Business School (Pty) Ltd t/a Regent Business School 
    168. Resonance Institue of Learning 
    169. RICHARDS BAY COAL TEMINAL COMPANY LIMITED (Legacy) 
    170. ROBIN T J THOMAS BUSINESS CONSULTANT PTY LTD 
    171. ROCK LILLY CONNECTIONS PTY LTD 
    172. ROQUETTE HOLDINGS 
    173. ROSHEC PTY LTD 
    174. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    175. SA Maritime School and Transport College 
    176. Samancor Chrome Ltd T/A Khuphuka Training & Development (MIDDELBURG) ( 
    177. School of Shipping 
    178. Seasonix Training and Expansions PTY LTD 
    179. Sebobatho Project Management 
    180. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    181. Senelo Trading CC 
    182. SEOPOSENGOE TRAINING CONSULTANCY CC 
    183. SEZELA TRAINING ACADEMY 
    184. Shipping and Transport College 
    185. Siyakhula Trust ETD Institute Pty Ltd 
    186. SIYANQOBA SEMINARS PTY LTD 
    187. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    188. SIZA NESU TRAINING AND DEVELOPMENT 
    189. SODUKO CONSULTANTS PTY LTD 
    190. Solstice Networks CC. 
    191. South African Governance and Business College 
    192. South Rand Academy of Hospitality 
    193. SPINA Consultancy cc Cape Town 
    194. Sport Of Distinction 
    195. SWARANANG MANAGEMENT CONSULTING CC 
    196. T Mabuya & Associates CC 
    197. Talent Centre Training 
    198. Talent Emporium Academy (PTY) Ltd 
    199. Tellumat Pty Ltd 
    200. The Iscariota Group (Pty) Ltd 
    201. Thekwini College 
    202. THINKFREE AFRICA 
    203. Thubelihle Graduate Institute 
    204. Thuto-Boswa Education and Training Solution 
    205. TIESPRO (Pty) Ltd 
    206. Tlaletso Consultants 
    207. Tradesman Consulting and Training Solutions 
    208. Training Force 
    209. TRILENNIUM 
    210. Tshelopele Development Institution 
    211. Tshwane Training Institute (PTY) LTD. 
    212. TTTC 
    213. Umfolozi FET College 
    214. Umgungundlovu FET College - Plessislaer Campus 
    215. Umqondo Consultancy 
    216. Umsenge SDCS 
    217. Universal Knowledge Software 
    218. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    219. University of Venda 
    220. Vantage Training 
    221. Vicmat Consultants 
    222. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    223. Vuselela FET College - Central Office 
    224. Vuselela FET College - Klerksdorp Campus 
    225. VVM TELECOMS 
    226. WEALTH IN PROGRESS TRAINING PTY LTD 
    227. WORKPLACE AND ENTREPRENEURSHIP TALENT SOLUTIONS PTY LTD 
    228. Ya Hina Management Consulting and projects 
    229. YELLOW MEDIA PUBLISHERS PTY LTD 
    230. ZMG CONSULTING 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.