SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage administration records 
SAQA US ID UNIT STANDARD TITLE
110009  Manage administration records 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Documents will include accessible information
  • Stakeholders will include any relevant or interested party. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control and deal with confidential information and documents. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Confidential information is defined and described for a specific organization. 

    ASSESSMENT CRITERION 2 
    2. The system and procedures used for dealing with confidential information is explained with examples. 

    ASSESSMENT CRITERION 3 
    3. Documents are secured in an appropriate manner and within an agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Utmost care is taken to avoid compromising any relevant stakeholder. 

    SPECIFIC OUTCOME 2 
    Control and evaluate ordering and distribution of office stationery. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. A plan is presented to effectively control office stationery policies, procedures and strategies. 

    ASSESSMENT CRITERION 2 
    2. Plans are developed on how to monitor, maintain and improve stock levels in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Effective shrikgage controls are developed and implemented for an organisation. 

    ASSESSMENT CRITERION 4 
    4. Evidence of accurate reports are produced reflecting stationery movements for a given period. 

    ASSESSMENT CRITERION 5 
    5. The control of the administration system and procedures is explained and applied to ensure effective administering of stationery. 

    ASSESSMENT CRITERION 6 
    6. Documentation used for the control of stationery in an accurate, complete way, which complies with requirements is explained to employees. 

    ASSESSMENT CRITERION 7 
    7. Effective stationery control procedures, systems and follow up actions are evaluated and explained. 

    SPECIFIC OUTCOME 3 
    Implement control measures with individuals. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Contracted control measures are implemented and non-conformances are identified for reporting to person with the authority to deal with them. 

    ASSESSMENT CRITERION 2 
    2. Non-conformances are recorded and corrective actions negotiated according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Reported non-conformance is handled in accordance with organisational policies and procedures and is duly recorded. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of organisational policies, procedures and systems
  • Methods and techniques for controlling individuals
  • Stationery purchasing and distribution procedures and budget levels
  • Authorisation levels and individuals. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/ A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which are related to co-ordination and maintenance of effective office procedures and processes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when controlling confidential information, office stationery and individuals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the smooth operating of an office. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals while coordinating and maintaining effective office procedures and processes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology where possible in the control and maintenance of office stationery. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where an ineffective office leads to poor productivity and organisational image. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  64950   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58952   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-08-05  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50040   Further Education and Training Certificate: Optical Manufacturing Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50560   Further Education and Training Certificate: Small Craft Construction  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2009-08-31  Was MERSETA until Last Date for Achievement 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Corporate Training Institute and HR Consulting 
    2. Africa Institute For Public Administration 
    3. Aldabri 106 Institute for Quality Pty Ltd 
    4. All Access Holdings 
    5. Amabamba Recruitment 
    6. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    7. Andebe Training and Skills Development 
    8. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    9. AUBREY NYIKO BUSINESS ENTERPRISES 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. AVC Corporate Advisory Services (PTY) LTD. 
    12. Bafedile M (PTY) LTD 
    13. Bantubanye Skills 
    14. BDCE 
    15. Bell Equipment Company SA (Pty) Ltd (ALTON) (TP) 
    16. Bella FE Consulting 
    17. BENCHMARK CONSULTANCY 
    18. Bev Short Training Consultants 
    19. Black Thari Trading Enterprise 
    20. Boikgantsho Consulting & Events 
    21. Boni Africa Events & Development 
    22. Boston City Campus and Business College (PTY) Ltd 
    23. BPL Academy 
    24. Bravoplex 559 cc 
    25. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    26. Bull's Business and Skills Training Institute 
    27. Business Management Training College (Pty) Ltd 
    28. Classic Human Capital Solutions 
    29. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    30. College of Production Technology 
    31. CONNECT THE DOTS 
    32. Continuing Education Programme 
    33. CREATIVE FOUNDATION TRAINING 
    34. Culinary and Hospitality Academy 
    35. Development Bank of Southern Africa (DBSA) 
    36. DialNx Consultants 
    37. Ditirelo Skills Development Services 
    38. Ditlou Solutions 
    39. DQ Staffing Solutions 
    40. Driving Sense 
    41. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    42. Edutraining Business College 
    43. Elective Training Institute Enterprise CC 
    44. Express Model 405 
    45. Gauteng Association Of Local Authorities 
    46. Glere Skills and Consultants 
    47. Global Maritime Legal Solutions Pty Ltd 
    48. Global Training College South Africa Pty Ltd 
    49. Green Horizon Consulting (Pty) Ltd 
    50. Gudlhuza Development Solutions cc 
    51. Gugu Dlamini Memorial Centre 
    52. Haggai Contractors 
    53. Hercuscope 
    54. Hlombe and Associates 
    55. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    56. IGKM Management Services (Pty) Ltd 
    57. Immaculate Events and Management Solutions 
    58. Imperial Logistics & Transport A Div Of Imper 
    59. INFINITUS TRAINING SOLUTION PTY LTD 
    60. Innovative Shared Services 
    61. Institute for Telling Development T/A ITD Training (MENLYN PARK) (TP) 
    62. INTELLIGENT AFRICA MARKETING & TRAINING 
    63. IQ Skills Academy (PTY) LTD. 
    64. ITO Focus Reagile 
    65. Iyanda Holdings(Pty) Ltd 
    66. Iziko Capacity Building CC. 
    67. JESUA CONSULTANTS (Hartenbos) (WA) 
    68. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    69. Jobafrik Consulting 
    70. Josmap Training Institute 
    71. Jucamo Shelf 4 CC. 
    72. Kalideen Management 
    73. KALIDEEN MANAGEMENT SERVICES 
    74. Kernel Management and Consulting (PTY) LTD. 
    75. Kgolo Institute 
    76. Kgotla Trading Enterprise 
    77. KHANYISELA COLLEGE PTY LTD 
    78. Khosithi Training 
    79. KHULISANE ACADEMY 
    80. Kia Chuma 
    81. KWELANGA TRAINING PTY LTD 
    82. Learning Exchange Pty Ltd 
    83. Leronsa Trading Enterprise 
    84. Letlhokoa Management Services CC 
    85. Lewerb Holdings (PTY) Ltd 
    86. M.I.C. Training and Development 
    87. Mahayi HRD Services cc 
    88. Makhophila Business Enterprise 
    89. Makwedeng Training 
    90. Management College of Southern Africa (MANCOSA) 
    91. Mass Computer Training And Printers 
    92. Mbokazi & Mkhize 
    93. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    94. MGT Training Solutions 
    95. Mgwezane Training and Events Management CC. 
    96. Miczo's Enterprise 
    97. Misol Projects cc 
    98. MJ Mafunisa Consulting (PTY) LTD 
    99. ML VILJOEN CONSULTANTS 
    100. Mmanape Management Solutions 
    101. Mod-Mosh Projects and Consulting (PTY) LTD 
    102. Mohlaje Solutions (Pty) Ltd 
    103. Mosako Wa Kitso 
    104. MOTHUSI MANAGEMENT CONSULTANTS 
    105. MSV WEALTH MANAGEMENT 
    106. MWG Logistical Services 
    107. Ndrendre Building & General Services 
    108. Ndzali Labour Relations 
    109. Nemalale Eagles Consultancy CC 
    110. Neopeo Trading & Projects 
    111. Networx for Career Development 
    112. New Hope Revival Organisation 
    113. Nhlahle Development Agency 
    114. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    115. NJ & L Trading Enterprise CC. 
    116. Nomagwanishe Investments cc 
    117. NOMATYE INSTITUTE 
    118. NOSA LOGISTICS PTY LTD 
    119. NS Global Academy 
    120. NTI College 
    121. Omithombo Management Academy 
    122. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    123. ORANGE TRAINING ACADEMY PTY LTD 
    124. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    125. Outeniqua Leadership Institute 
    126. P and R Development and Training (Pty) Ltd 
    127. PEAKFORD MANAGEMENT CONSULTING 
    128. Pebetse Training and Consulting 
    129. PEOPLE SOLUTIONS 
    130. Petra institute of Development (PTY) Ltd 
    131. Phambili Tourism and Development Consultancy 
    132. Pioneer Business Consulting 
    133. PM Skills House 
    134. Power Rush Trading 170 CC. 
    135. Powernexus 
    136. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 
    137. Production Management Institute 
    138. Production Management Institute (PMI) 
    139. Pulakgadi Training Consulting CC 
    140. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    141. Rainbow Skills Development Centre 
    142. Re Tshepeng 
    143. RED MANAGEMENT CONSULTANTS PTY LTD 
    144. Reflections Development Institute 
    145. Regent Business School (Pty) Ltd t/a Regent Business School 
    146. Resonance Institue of Learning 
    147. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    148. SA Maritime School and Transport College 
    149. Samancor Chrome Ltd T/A Khuphuka Training & Development (MIDDELBURG) ( 
    150. School of Shipping 
    151. Seasonix Training and Expansions PTY LTD 
    152. Sebobatho Project Management 
    153. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    154. Senelo Trading CC 
    155. SEOPOSENGOE TRAINING CONSULTANCY CC 
    156. Shipping and Transport College 
    157. SIYANQOBA SEMINARS PTY LTD 
    158. Solstice Networks CC. 
    159. South African Governance and Business College 
    160. South Rand Academy of Hospitality 
    161. SPINA Consultancy cc Cape Town 
    162. Sport Of Distinction 
    163. SWARANANG MANAGEMENT CONSULTING CC 
    164. T Mabuya & Associates CC 
    165. Talent Centre Training 
    166. Talent Emporium Academy (PTY) Ltd 
    167. Tellumat Pty Ltd 
    168. The Iscariota Group (Pty) Ltd 
    169. Thekwini College 
    170. Thubelihle Graduate Institute 
    171. Thuto-Boswa Education and Training Solution 
    172. TIESPRO (Pty) Ltd 
    173. Tlaletso Consultants 
    174. Tradesman Consulting and Training Solutions 
    175. Training Force 
    176. Tshelopele Development Institution 
    177. Tshwane Training Institute (PTY) LTD. 
    178. TTTC 
    179. Twin Peak Technologies 
    180. Umfolozi FET College 
    181. Umgungundlovu FET College - Plessislaer Campus 
    182. Umqondo Consultancy 
    183. Umsenge SDCS 
    184. Universal Knowledge Software 
    185. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    186. University of Venda 
    187. Vantage Training 
    188. Vicmat Consultants 
    189. Vuselela FET College - Central Office 
    190. Vuselela FET College - Klerksdorp Campus 
    191. VVM TELECOMS 
    192. WEALTH IN PROGRESS TRAINING PTY LTD 
    193. Ya Hina Management Consulting and projects 
    194. YELLOW MEDIA PUBLISHERS PTY LTD 
    195. ZMG CONSULTING 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.