SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. ABA Sebenzi 
    3. Access Employment Skills & Development Agency 
    4. Africa Corporate Training Institute and HR Consulting 
    5. Africa Institute For Public Administration 
    6. AfroXpert Performance Developement cc 
    7. Akili Training 
    8. All Access Holdings 
    9. Alpha Business Consultants 
    10. Amabamba Recruitment 
    11. Amadube Investments CC 
    12. ARMS - Audit & Risk Management Solutions 
    13. Asiphokuhle Training and Research Institute 
    14. AVAX SA 481 CC. T/A Mandisa Development Services 
    15. Avenida (Pty) Ltd 
    16. Ayandona Manufacturing and Distribution (Pty) Ltd 
    17. Bantubanye Skills 
    18. Be for sunset trading and projects 266 
    19. Boikgantsho Consulting & Events 
    20. Boni Africa Events & Development 
    21. Brainwave Projects 342 CC 
    22. Break The Chains Development Services 
    23. Brilliant Affairs 
    24. Bull's Business and Skills Training Institute 
    25. Busma Legal & Labour Services 
    26. Buyisiwe Management Services (Pty) Ltd 
    27. BW Khuzwayo Consulting CC 
    28. CB Willemse Training 
    29. Classic Human Capital Solutions 
    30. Continuing Education Programme 
    31. Cosmic Gold Trading 173 cc 
    32. Cre8ive Organisational Development 
    33. CTAM Training and Consulting 
    34. CTC College(PTY) LTD. 
    35. Dean Institute Of Learning (Pty) Ltd 
    36. Dee's Training (PTY) LTD 
    37. DialNx Consultants 
    38. Didintle Training Services 
    39. Dijama Training Academy 
    40. Ditirelo Skills Development Services 
    41. Dr. J.L.D institute For Humanities and Development Praxis 
    42. Edutraining Business College 
    43. Elective Training Institute Enterprise CC 
    44. Essential Skills 
    45. Ethekwini Corporate and Human Resources Skills Development Unit 
    46. Ethembeni Multi Service Enterprise (Pty) Ltd 
    47. Execuprime Business College (Pty) Ltd 
    48. Express Model 405 
    49. Fabulous City Trading 
    50. Fire Protection Association of Southern Africa 
    51. Freddy Mfana Trading Enterprise 
    52. Frugatrax Consultants 
    53. Fumani Ma-Afrika Group 
    54. Glere Skills and Consultants 
    55. Glo Leb Training & Development 
    56. GOBELA CONSULTING 
    57. Goitsikitso Enterprise Trading 
    58. Gotsec Skills Training 
    59. Green Horizon Consulting (Pty) Ltd 
    60. Growth Management Consulting 
    61. HDPSA 
    62. Heavenly Button Trading CC 
    63. Hlaniki Investment Holdings 
    64. Hlombe and Associates 
    65. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    66. IGKM Management Services (Pty) Ltd 
    67. Ikhaya Training and Consulting 
    68. Ilinge Labantu Debt Solution 
    69. Impact Emergency Technologies CC 
    70. Institute for Local Government and Housing 
    71. IQ Skills Academy (PTY) LTD. 
    72. ITO Focus Reagile 
    73. Iziko Capacity Building CC. 
    74. Jezilla Projects 
    75. JIT Projects 
    76. JNUTO Trading and Projects 
    77. Jobafrik Consulting 
    78. Josmap Training Institute 
    79. JTM Empowered 
    80. Jucamo Shelf 4 CC. 
    81. Kairos Training College 
    82. Kalideen Management 
    83. Kamanga Skills Projects 
    84. Karabo Ya Karabo 
    85. Kegatilwe Construction & Projects 
    86. Kernel Management and Consulting (PTY) LTD. 
    87. Keydimensions Risk Solutions 
    88. Kgolo Institute 
    89. Kgotla Trading Enterprise 
    90. Khosithi Training 
    91. Khula Nonke Training & Development 
    92. Kia Chuma 
    93. Kodi Traiding Enterprise 
    94. Kokilesedi Trading 
    95. Kuyakhula Development Initiatives 
    96. KWCRS CC. 
    97. Lagnita Skills Solutions 
    98. Leap Skills Developmemt Institute (Pty) Ltd 
    99. Lekopani Training Institute 
    100. Leronsa Trading Enterprise 
    101. Letlhokoa Management Services CC 
    102. Lewerb Holdings (PTY) Ltd 
    103. Lizwa Ntlabati Trading CC 
    104. M.I.C. Training and Development 
    105. Mageza Project Management 
    106. Mahayi HRD Services cc 
    107. Maile Consulting 
    108. Makavila Suppliers CC. 
    109. Makhophila Business Enterprise 
    110. Malanga Management Services 
    111. Management College of Southern Africa (MANCOSA) 
    112. Mangalani Business Enterprises 
    113. Manpower Skills Academy 
    114. Mantrapro (PTY) LTD. 
    115. Maqhawe College 
    116. Marcado Human Resources Strategies 
    117. Masemase Consultancy CC. 
    118. Mathye and Ditlou Dynasty Corporate 
    119. Matsila Holdings 
    120. Mazasa Management Consulting CC. 
    121. Mbokazi & Mkhize 
    122. Mcebo Technologies 
    123. Mgwezane Training and Events Management CC. 
    124. Miczo's Enterprise 
    125. Mimoisa Business Solutions CC 
    126. Minotime (PTY) LTD 
    127. Misol Projects cc 
    128. Mission Point Consulting 
    129. MJ Mafunisa Consulting (PTY) LTD 
    130. Mmalethabo Consulting 
    131. Mmaseala Business Academy (PTY) Ltd. 
    132. MML Consulting CC. 
    133. Mod-Mosh Projects and Consulting (PTY) LTD 
    134. Modilete Training 
    135. Mortarboard Training Solutions 
    136. Mosako Wa Kitso 
    137. Motheo Skills Entity 
    138. Mpeza Training and Development Specialist 
    139. Multiple Productive Management Solutions 
    140. Ndrendre Building & General Services 
    141. Nemalale Eagles Consultancy CC 
    142. Networx for Career Development 
    143. NEW MINDS TRAINING INSTITUTE (PTY) LTD 
    144. Ngaphakathi Investments 
    145. Nghano Training and Development Centre 
    146. Ngidi Consulting (Pty) Ltd 
    147. Nhlahle Development Agency 
    148. NJ & L Trading Enterprise CC. 
    149. Nkqubela Community Developers 
    150. Nqobani Training and Development 
    151. NS Global Academy 
    152. Nsuku Management Consultants 
    153. Ntsangalala Business Enterprise 
    154. Nungu Trading 468 
    155. Nyankwavi Investment CC. 
    156. Outeniqua Leadership Institute 
    157. Pebetse Training and Consulting 
    158. Phambili KZN Construction and Development 
    159. Pioneer Business Consulting 
    160. PMA Holdings (PTY ) LTD. 
    161. Poshido Training 
    162. Power Rush Trading 170 CC. 
    163. Powernexus 
    164. Pro Jentibus Sports Development NPC 
    165. Pudi's Educational Services And Youth Development 
    166. Qabuka-Vuka Development Trading 
    167. Quick Leap Investment 
    168. Rally Business Consulting 
    169. Rams Business Consultants Insurance & Medical Aid 
    170. Regent Business School (Pty) Ltd t/a Regent Business School 
    171. Resonance Institue of Learning 
    172. Riostep (Pty) Ltd 
    173. Ruthekho Training Academy 
    174. S'Ncanakazane Trading 
    175. Sanchaa Connection 
    176. Sasalethu Consulting and Associates 
    177. SAZM TRADING AND PROJECTS PTY LTD 
    178. Sebobatho Project Management 
    179. Seige Trading Solutions 
    180. Senelo Trading CC 
    181. SEVEN ARROWS PROTECTION ALLIANCE CC 
    182. Sinokuhle Konke Trading Enterprise 
    183. Sisodwa Investment Enterprise 
    184. Siyakhula Trust 
    185. SJM Squared Construction 
    186. Sodic Training and Development 
    187. Songimvelo Consultant and Training 
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    190. Sukumamfazi Trading 
    191. Summat Training Institute 
    192. SWARANANG MANAGEMENT CONSULTING CC 
    193. T Mabuya & Associates CC 
    194. Talent Emporium Academy (PTY) Ltd 
    195. Tankimo Trading (Pty) Ltd 
    196. Thando Consulting Services 
    197. Thathe Cadre Development & Consulting 
    198. The Crimson CO CC. 
    199. Thubelihle Graduate Institute 
    200. Thuto Lere Community Empowerment Programme 
    201. Thuto-Boswa Education and Training Solution 
    202. Tirhani Training and Development 
    203. Tlaletso Consultants 
    204. Tloumogale Business Development & Consulting 
    205. Tradesman Consulting and Training Solutions 
    206. Triads Management Services 
    207. Tsebo Kitso Trainings 
    208. Tsebong Training Centre 
    209. Tshamutengo General Dealers CC. 
    210. Tshedza Training Technologies (Pty) Ltd 
    211. Tshelopele Development Institution 
    212. Tshisimani Holdings (PTY) Ltd. 
    213. Tshwane Training Institute (PTY) LTD. 
    214. Tsoga re dire Holdings (Pty) Ltd 
    215. TTTC 
    216. Tuns Trading and Projects (Pty) Ltd 
    217. Twin Peak Technologies 
    218. Ubuqhawe Consulting (Pty) Ltd 
    219. Ukhamba Quality Skills 
    220. Umfolozi FET College 
    221. Umqondo Consultancy 
    222. Umsenge SDCS 
    223. University of Fort Hare 
    224. University of Venda 
    225. Vantage Training 
    226. Vicmat Consultants 
    227. Visionary Academy 
    228. Ya Hina Management Consulting and projects 
    229. Zag Consultants 
    230. Zambezi Accounting (Pty) Ltd 
    231. Zanda Izifiso Ezinhle 
    232. ZBQ Consulting 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.