SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. ABA Sebenzi 
    3. Access Employment Skills & Development Agency 
    4. Africa Corporate Training Institute and HR Consulting 
    5. Africa Institute For Public Administration 
    6. AfroXpert Performance Developement cc 
    7. Akili Training 
    8. All Access Holdings 
    9. Alpha Business Consultants 
    10. Amabamba Recruitment 
    11. Amadube Investments CC 
    12. ARMS - Audit & Risk Management Solutions 
    13. Asiphokuhle Training and Research Institute 
    14. AVAX SA 481 CC. T/A Mandisa Development Services 
    15. Avenida (Pty) Ltd 
    16. Bantubanye Skills 
    17. Boikgantsho Consulting & Events 
    18. Boni Africa Events & Development 
    19. Brainwave Projects 342 CC 
    20. Break The Chains Development Services 
    21. Brilliant Affairs 
    22. Bull's Business and Skills Training Institute 
    23. Busma Legal & Labour Services 
    24. BW Khuzwayo Consulting CC 
    25. CB Willemse Training 
    26. Classic Human Capital Solutions 
    27. Continuing Education Programme 
    28. Cosmic Gold Trading 173 cc 
    29. Cre8ive Organisational Development 
    30. CTAM Training and Consulting 
    31. CTC College(PTY) LTD. 
    32. Dean Institute Of Learning (Pty) Ltd 
    33. Dee's Training (PTY) LTD 
    34. DialNx Consultants 
    35. Didintle Training Services 
    36. Dijama Training Academy 
    37. Ditirelo Skills Development Services 
    38. Edutraining Business College 
    39. Elective Training Institute Enterprise CC 
    40. Essential Skills 
    41. Ethekwini Corporate and Human Resources Skills Development Unit 
    42. Ethembeni Multi Service Enterprise (Pty) Ltd 
    43. Execuprime Business College (Pty) Ltd 
    44. Express Model 405 
    45. Fire Protection Association of Southern Africa 
    46. Freddy Mfana Trading Enterprise 
    47. Frugatrax Consultants 
    48. Fumani Ma-Afrika Group 
    49. Glere Skills and Consultants 
    50. Glo Leb Training & Development 
    51. GOBELA CONSULTING 
    52. Goitsikitso Enterprise Trading 
    53. Gotsec Skills Training 
    54. Green Horizon Consulting (Pty) Ltd 
    55. Growth Management Consulting 
    56. HDPSA 
    57. Heavenly Button Trading CC 
    58. Hlaniki Investment Holdings 
    59. Hlombe and Associates 
    60. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    61. Ikhaya Training and Consulting 
    62. Ilinge Labantu Debt Solution 
    63. Impact Emergency Technologies CC 
    64. Institute for Local Government and Housing 
    65. IQ Skills Academy (PTY) LTD. 
    66. ITO Focus Reagile 
    67. Iziko Capacity Building CC. 
    68. Jezilla Projects 
    69. JNUTO Trading and Projects 
    70. Jobafrik Consulting 
    71. Josmap Training Institute 
    72. JTM Empowered 
    73. Jucamo Shelf 4 CC. 
    74. Kalideen Management 
    75. Kamanga Skills Projects 
    76. Karabo Ya Karabo 
    77. Kegatilwe Construction & Projects 
    78. Kernel Management and Consulting (PTY) LTD. 
    79. Keydimensions Risk Solutions 
    80. Kgolo Institute 
    81. Kgotla Trading Enterprise 
    82. Khula Nonke Training & Development 
    83. Kia Chuma 
    84. Kodi Traiding Enterprise 
    85. Kokilesedi Trading 
    86. Kuyakhula Development Initiatives 
    87. KWCRS CC. 
    88. Lagnita Skills Solutions 
    89. Leap Skills Developmemt Institute (Pty) Ltd 
    90. Lekopani Training Institute 
    91. Leronsa Trading Enterprise 
    92. Letlhokoa Management Services CC 
    93. Lewerb Holdings (PTY) Ltd 
    94. Lizwa Ntlabati Trading CC 
    95. M.I.C. Training and Development 
    96. Mageza Project Management 
    97. Mahayi HRD Services cc 
    98. Maile Consulting 
    99. Makavila Suppliers CC. 
    100. Makhophila Business Enterprise 
    101. Management College of Southern Africa (MANCOSA) 
    102. Mangalani Business Enterprises 
    103. Manpower Skills Academy 
    104. Mantrapro (PTY) LTD. 
    105. Maqhawe College 
    106. Marcado Human Resources Strategies 
    107. Masemase Consultancy CC. 
    108. Mathye and Ditlou Dynasty Corporate 
    109. Matsila Holdings 
    110. Mazasa Management Consulting CC. 
    111. Mbokazi & Mkhize 
    112. Mcebo Technologies 
    113. Mgwezane Training and Events Management CC. 
    114. Miczo's Enterprise 
    115. Misol Projects cc 
    116. Mission Point Consulting 
    117. MJ Mafunisa Consulting (PTY) LTD 
    118. Mmalethabo Consulting 
    119. Mmaseala Business Academy (PTY) Ltd. 
    120. MML Consulting CC. 
    121. Mod-Mosh Projects and Consulting (PTY) LTD 
    122. Modilete Training 
    123. Mortarboard Training Solutions 
    124. Mosako Wa Kitso 
    125. Motheo Skills Entity 
    126. Mpeza Training and Development Specialist 
    127. Multiple Productive Management Solutions 
    128. Ndrendre Building & General Services 
    129. Nemalale Eagles Consultancy CC 
    130. Networx for Career Development 
    131. NEW MINDS TRAINING INSTITUTE (PTY) LTD 
    132. Ngaphakathi Investments 
    133. Nghano Training and Development Centre 
    134. Nhlahle Development Agency 
    135. NJ & L Trading Enterprise CC. 
    136. Nkqubela Community Developers 
    137. Nqobani Training and Development 
    138. NS Global Academy 
    139. Nsuku Management Consultants 
    140. Ntsangalala Business Enterprise 
    141. Nyankwavi Investment CC. 
    142. Outeniqua Leadership Institute 
    143. Pebetse Training and Consulting 
    144. Pioneer Business Consulting 
    145. PMA Holdings (PTY ) LTD. 
    146. Poshido Training 
    147. Power Rush Trading 170 CC. 
    148. Powernexus 
    149. Pudi's Educational Services And Youth Development 
    150. Qabuka-Vuka Development Trading 
    151. Quick Leap Investment 
    152. Rally Business Consulting 
    153. Rams Business Consultants Insurance & Medical Aid 
    154. Resonance Institue of Learning 
    155. Riostep (Pty) Ltd 
    156. Ruthekho Training Academy 
    157. S'Ncanakazane Trading 
    158. Sanchaa Connection 
    159. Sasalethu Consulting and Associates 
    160. SAZM TRADING AND PROJECTS PTY LTD 
    161. Sebobatho Project Management 
    162. Seige Trading Solutions 
    163. Senelo Trading CC 
    164. SEVEN ARROWS PROTECTION ALLIANCE CC 
    165. Sinokuhle Konke Trading Enterprise 
    166. Sisodwa Investment Enterprise 
    167. Siyakhula Trust 
    168. Sodic Training and Development 
    169. STARPLEX 408 CC 
    170. Sukumamfazi Trading 
    171. Summat Training Institute 
    172. SWARANANG MANAGEMENT CONSULTING CC 
    173. T Mabuya & Associates CC 
    174. Talent Emporium Academy (PTY) Ltd 
    175. Tankimo Trading (Pty) Ltd 
    176. Thando Consulting Services 
    177. Thathe Cadre Development & Consulting 
    178. The Crimson CO CC. 
    179. Thubelihle Graduate Institute 
    180. Thuto Lere Community Empowerment Programme 
    181. Thuto-Boswa Education and Training Solution 
    182. Tirhani Training and Development 
    183. Tlaletso Consultants 
    184. Tloumogale Business Development & Consulting 
    185. Tradesman Consulting and Training Solutions 
    186. Triads Management Services 
    187. Tsebo Kitso Trainings 
    188. Tsebong Training Centre 
    189. Tshamutengo General Dealers CC. 
    190. Tshedza Training Technologies (Pty) Ltd 
    191. Tshelopele Development Institution 
    192. Tshisimani Holdings (PTY) Ltd. 
    193. Tshwane Training Institute (PTY) LTD. 
    194. Tsoga re dire Holdings (Pty) Ltd 
    195. TTTC 
    196. Tuns Trading and Projects (Pty) Ltd 
    197. Twin Peak Technologies 
    198. Ukhamba Quality Skills 
    199. Umfolozi FET College 
    200. Umqondo Consultancy 
    201. Umsenge SDCS 
    202. University of Fort Hare 
    203. University of Venda 
    204. Vantage Training 
    205. Vicmat Consultants 
    206. Visionary Academy 
    207. Ya Hina Management Consulting and projects 
    208. Zag Consultants 
    209. Zambezi Accounting (Pty) Ltd 
    210. Zanda Izifiso Ezinhle 
    211. ZBQ Consulting 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.