SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Apply the Batho Pele principles to own work role and context 
SAQA US ID UNIT STANDARD TITLE
113955  Apply the Batho Pele principles to own work role and context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Registered" 
2003-12-03  2006-11-16  SAQA 0151/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-16   2010-11-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

Learners will be able to:
  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit standard are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how the Batho Pele principles apply to own work roles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Batho Pele principles are explained in the context of the learner`s work situation. 

    ASSESSMENT CRITERION 2 
    2. The purposes of the Batho Pele principles are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The implications of the Batho Pele principles are identified for the climate and culture of the work place. 

    ASSESSMENT CRITERION 4 
    4. An explanation is given of how the Batho Pele principles are reflected in the way the person does their work. 

    SPECIFIC OUTCOME 2 
    Explain how the application of Batho Pele principles determines the way in which work is done. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given which demonstrates how the Batho Pele principles should apply to the work of the department in which the individual is employed. 

    ASSESSMENT CRITERION 2 
    2. The way in which non-application of the Batho Pele principles should be dealt with in the organisation is explained together examples of the likely consequences of the organisation`s commitment or non-commitment to their application. 

    SPECIFIC OUTCOME 3 
    Identify and describe successful examples of application of Batho Pele principles. 
    OUTCOME NOTES 
    Identify and describe successful examples of application of Batho Pele principles in public sector contexts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An example of the successful implementation of Batho Pele principles in a public sector context is identified and an explanation supplied of why it was successful. 

    ASSESSMENT CRITERION 2 
    2. A description is given of how each principle has been applied to the work of public servants in at least three public sector contexts. 

    SPECIFIC OUTCOME 4 
    Explain why the Batho Pele principles are so important to government. 
    OUTCOME NOTES 
    Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An explanation is given showing the constitutional importance of the Batho Pele principles to democratic practice in South Africa. 

    ASSESSMENT CRITERION 2 
    2. An indication is given of how Batho Pele principles could be applied to own department. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The Statutory Framework

    A working knowledge of: statute law affecting the provision of public sector
    services:
  • Public Finance and Management Act or the Municipal Finance Management Act
  • Preferential Procurement Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The Organisation

    A detailed understanding of:
  • Information flows within the organisation.
  • Organisational, external agency and employee requirements for information.
  • Procedures for the security and confidentiality of information.
  • Sources of information for the resolution of discrepancies. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to achieve the objectives for the public sector of the Batho Pele principles. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in accordance with the spirit of Batho Pele. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that they can respond to customers and colleagues in a manner that demonstrates the application of Batho Pele in their behaviour and attitude. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relating to the application of Batho Pele in their work roles and workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to provide a responsiveness to customers and colleagues that reflects Batho Pele in action. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically to produce the responsiveness in service reflective of the Batho Pele values. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that problem-solving contexts do not exist in isolation and that both organisational and statutory requirements will be delivered most effectively in an environment reflective of Batho Pele principles. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 242860, which is "Apply the Batho Pele principles to own work role and context", level 3, 4 credits.

    Supplementary information:
  • Batho Pele principles 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57823   National Certificate: Ward Committee Governance  Level 2  NQF Level 02  Reregistered  2023-06-30  LG SETA 
    Core  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2006-11-16  Was PSETA until Last Date for Achievement 
    Core  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    5. Africa Institute For Public Administration 
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    12. Amazibuko Business Solutions 
    13. ARMS - Audit & Risk Management Solutions 
    14. Asiphokuhle Training and Research Institute 
    15. AVAX SA 481 CC. T/A Mandisa Development Services 
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    17. Ayandona Manufacturing and Distribution (Pty) Ltd 
    18. Bakonetlou Development and Strategy Consultancy (Pty) Ltd 
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    21. Be for sunset trading and projects 266 
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    39. Change Strategies Consulting Services CC 
    40. Classic Human Capital Solutions 
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    42. Cosmic Gold Trading 173 cc 
    43. Cre8ive Organisational Development 
    44. CTAM Training and Consulting 
    45. CTC College(PTY) LTD. 
    46. Daily Double Traiding 281 
    47. Dean Institute Of Learning (Pty) Ltd 
    48. Dee's Training (PTY) LTD 
    49. DialNx Consultants 
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    52. Ditirelo Skills Development Services 
    53. Dr. J.L.D institute For Humanities and Development Praxis 
    54. EBUS-TECH Consulting (PTY) Ltd 
    55. Edutraining Business College 
    56. EHSQ System Matter 
    57. Elangeni Training Institute 
    58. Elective Training Institute Enterprise CC 
    59. Escaderode Training Enterprise 
    60. Essential Skills 
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    62. Ethembeni Multi Service Enterprise (Pty) Ltd 
    63. Execuprime Business College (Pty) Ltd 
    64. Express Model 405 
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    66. Fire Protection Association of Southern Africa 
    67. Freddy Mfana Trading Enterprise 
    68. Frugatrax Consultants 
    69. Fumani Ma-Afrika Group 
    70. Glere Skills and Consultants 
    71. Glo Leb Training & Development 
    72. GOBELA CONSULTING 
    73. Goitsikitso Enterprise Trading 
    74. Golden Rewards 2192 CC 
    75. Gotsec Skills Training 
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    77. Green Prints Consulting and Projects 
    78. Growth Management Consulting 
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    80. HDPSA 
    81. Heavenly Button Trading CC 
    82. Hlaniki Investment Holdings 
    83. Hlombe and Associates 
    84. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    85. IGKM Management Services (Pty) Ltd 
    86. Ikhaya Training and Consulting 
    87. Ilinge Labantu Debt Solution 
    88. Impact Emergency Technologies CC 
    89. Indonsa Consulting and Training 
    90. Institute for Local Government and Housing 
    91. IQ Skills Academy (PTY) LTD. 
    92. ITO Focus Reagile 
    93. Iziko Capacity Building CC. 
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    117. Kuyakhula Development Initiatives 
    118. KWCRS CC. 
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    120. Leap Skills Developmemt Institute (Pty) Ltd 
    121. Lekopani Training Institute 
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    123. Letlhokoa Management Services CC 
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    146. Masemase Consultancy CC. 
    147. Mathye and Ditlou Dynasty Corporate 
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    150. Mbokazi & Mkhize 
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    154. Miczo's Enterprise 
    155. Milani Nande 
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    157. Minotime (PTY) LTD 
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    162. Mmaseala Business Academy (PTY) Ltd. 
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    175. Nemalale Eagles Consultancy CC 
    176. Neopeo Trading & Projects 
    177. Networx for Career Development 
    178. NEW MINDS TRAINING INSTITUTE (PTY) LTD 
    179. Ngaphakathi Investments 
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    183. NJ & L Trading Enterprise CC. 
    184. Nkqubela Community Developers 
    185. NM Cuts 
    186. Nokusho M Consulting and Trading 
    187. Nqobani Training and Development 
    188. NS Global Academy 
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    192. Nyako Infra and Engineering 
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    194. Onyx Training Support 
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    197. Phambili KZN Construction and Development 
    198. Pioneer Business Consulting 
    199. PMA Holdings (PTY ) LTD. 
    200. Poshido Training 
    201. Power Rush Trading 170 CC. 
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    203. Powernexus 
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    205. Pudi's Educational Services And Youth Development 
    206. Qabuka-Vuka Development Trading 
    207. Quick Leap Investment 
    208. Rally Business Consulting 
    209. Rams Business Consultants Insurance & Medical Aid 
    210. Regent Business School (Pty) Ltd t/a Regent Business School 
    211. Resonance Institue of Learning 
    212. Riostep (Pty) Ltd 
    213. Ruthekho Training Academy 
    214. S'Ncanakazane Trading 
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    216. Sasalethu Consulting and Associates 
    217. SAZM TRADING AND PROJECTS PTY LTD 
    218. Sebobatho Project Management 
    219. Seige Trading Solutions 
    220. Senelo Trading CC 
    221. SEVEN ARROWS PROTECTION ALLIANCE CC 
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    224. Sisonke Training and Consulting 
    225. Siyakhula Trust 
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    227. SJM Squared Construction 
    228. Sodic Training and Development 
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    231. South African ABET Development Agency SAADA 
    232. SSD Consultants 
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    236. Summat Training Institute 
    237. SWARANANG MANAGEMENT CONSULTING CC 
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    242. Tasc Business Consulting and Training 
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    244. Thathe Cadre Development & Consulting 
    245. The Crimson CO CC. 
    246. Thubelihle Graduate Institute 
    247. Thuto Lere Community Empowerment Programme 
    248. Thuto-Boswa Education and Training Solution 
    249. Tirhani Training and Development 
    250. Tlaletso Consultants 
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    255. Tsebong Training Centre 
    256. Tshamutengo General Dealers CC. 
    257. Tshedza Training Technologies (Pty) Ltd 
    258. Tshelopele Development Institution 
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    269. Ukhamba Quality Skills 
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    288. Zizamele Business Enterprise 
    289. ZMG CONSULTING 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.