SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage individual and team performance 
SAQA US ID UNIT STANDARD TITLE
11473  Manage individual and team performance 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who are or who aspire to become supervisors or line managers at any level. Persons credited with this unit standard are able to set performance goals and measures; to formulate development plans; and to monitor and evaluate performance. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that people starting to learn towards this standard are able to:
  • understand the work environment
  • gather and use information relevant to managing individual and team performance
  • apply basic negotiation, interviewing and interpersonal skills. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Set performance goals and measures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Performance goals are measurable, clear, achievable and aligned to individual career paths, organisational objectives and legislative requirements. 
    ASSESSMENT CRITERION RANGE 
    Legislative requirements include but are not limited to the Skills Development Act and Employment Equity Act
     

    ASSESSMENT CRITERION 2 
    2. Performance measures are quantified to facilitate performance evaluation. 
    ASSESSMENT CRITERION RANGE 
    Quantified includes but is not limited to quantity, quality, time, cost and risk.
     

    ASSESSMENT CRITERION 3 
    3. Appropriate actions are undertaken to obtain agreement from relevant parties to identified performance goals and measures. 
    ASSESSMENT CRITERION RANGE 
    Parties may include but are not limited to the employee, team, supervisor, manager or shop steward.
     

    ASSESSMENT CRITERION 4 
    4. The stipulation of the identified performance goals and measures in the performance contract enables the contract to serve as a source document for performance evaluation. 

    SPECIFIC OUTCOME 2 
    Formulate development plans. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Plans are focused on competencies needed to achieve performance goals of the individual, department and organisation. 

    ASSESSMENT CRITERION 2 
    2. Plans are formulated in a clear manner and are defined in terms of specific improvement actions, time frames and accountability. 

    ASSESSMENT CRITERION 3 
    3. Plans are aligned with legislative requirements and individual career paths. 
    ASSESSMENT CRITERION RANGE 
    Legislative requirements include but are not limited to the Skills Development Act and Employment Equity Act.
     

    ASSESSMENT CRITERION 4 
    4. Appropriate facilitation actions are taken to obtain agreement on development plans from relevant parties. 
    ASSESSMENT CRITERION RANGE 
    Parties may include but are not limited to the employee, team, supervisor, manager or shop steward.
     

    SPECIFIC OUTCOME 3 
    Monitor and evaluate performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Performance evaluation techniques are applied that are valid, current and sufficient. 

    ASSESSMENT CRITERION 2 
    2. Performance goals and measures are aligned with organisational and industry practices and values. 

    ASSESSMENT CRITERION 3 
    3. Performance is monitored and assessed on an ongoing basis against performance goals. 

    ASSESSMENT CRITERION 4 
    4. Progress is recorded and records are updated to manage performance. 

    ASSESSMENT CRITERION 5 
    5. Performance records are analysed to identify variations in performance and to compile a suggested plan of action. 

    ASSESSMENT CRITERION 6 
    6. Feedback is given to address competence gaps and poor performance, recognise good performance and revise performance goals. 

    ASSESSMENT CRITERION 7 
    7. Feedback is constructive, tactful, honest, respectful and is focussed on performance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    4. Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on
  • Methods to set performance goals
  • Performance contracts
  • Performance measurement
  • Performance evaluation techniques
  • Development plans. 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g.,
  • evaluating and improving performance. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others by e.g.,
  • facilitating agreement to performance measures and development plans. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities by, e.g.
  • setting performance goals and measures. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • monitoring and evaluating performance. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by, e.g.,
  • giving feedback on performance. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.
  • setting performance goals and measures. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    The SGB: Human Resources Management and Practices has grouped unit standards into four role clusters in its document "A Framework for Qualifications for Professionals and Practitioners in People Management Processes". This unit standard falls into the following cluster:
    PEOPLE ACQUISITION, UTILISATION RETENTION AND DEVELOPMENT 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50266   National Certificate: Forestry: Silviculture  Level 3  NQF Level 03  Reregistered  2018-06-30  FPMSETA 
    Core  59098   Further Education and Training Certificate: Gaming Supervision  Level 4  NQF Level 04  Reregistered  2018-06-30  CATHSSETA 
    Core  48915   Further Education and Training Certificate: Manufacturing and Assembly Operations Supervision  Level 4  NQF Level 04  Reregistered  2018-06-30  MERSETA 
    Core  50329   Further Education and Training Certificate: Radiation Protection  Level 4  NQF Level 04  Reregistered  2018-06-30  EWSETA 
    Core  24454   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was SERVICES until Last Date for Achievement 
    Core  22441   National Certificate: Customs Clearing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was TETA until Last Date for Achievement 
    Core  49119   National Certificate: Craft Operational Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  CATHSSETA 
    Core  14852   National Diploma: Agri Sales and Service Management  Level 5  NQF Level 05  Reregistered  2018-06-30  AgriSETA 
    Fundamental  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2005-06-12  Was FOODBEV until Last Date for Achievement 
    Elective  64769   National Certificate: Community Health Work  Level 3  NQF Level 03  Reregistered  2018-06-30  HW SETA 
    Elective  22440   National Certificate: Customs Clearing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  Was TETA until Last Date for Achievement 
    Elective  58644   National Certificate: Local Government Support Services  Level 3  NQF Level 03  Reregistered  2018-06-30  LG SETA 
    Elective  79407   National Certificate: Polymer Compound Manufacturing  Level 3  NQF Level 03  Reregistered  2018-06-30  MERSETA 
    Elective  58760   National Certificate: Rock Breaking Underground Hard Rock  Level 3  NQF Level 03  Reregistered  2018-06-30  MQA 
    Elective  49014   National Certificate: Rockbreaking: Underground Hard Rock  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-08-16  Was MQA until Last Date for Achievement 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2018-06-30  MERSETA 
    Elective  64697   Further Education and Training Certificate: Community Health Work  Level 4  NQF Level 04  Reregistered  2018-06-30  HW SETA 
    Elective  57806   Further Education and Training Certificate: Exports  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65589   Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  77963   Further Education and Training Certificate: Mining/Exploration Geology  Level 4  NQF Level 04  Reregistered  2018-06-30  MQA 
    Elective  93995   Further Education and Training Certificate: Payroll Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58779   Further Education and Training Certificate: Production Technology  Level 4  NQF Level 04  Reregistered  2018-06-30  MERSETA 
    Elective  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2018-06-30  PSETA 
    Elective  49067   Further Education and Training Certificate: Railway Signalling: Fault-finding and Repair of Equipment  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Reregistered  2018-06-30  SAS SETA 
    Elective  79246   Further Education and Training Certificate: Wild Land Fire Fighting  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Elective  64049   Further Education Training Certificate: Harbour Watchkeeping  Level 4  NQF Level 04  Reregistered  2018-06-30  SAS SETA 
    Elective  22443   National Certificate: Freight Forwarding  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-11-28  Was TETA until Last Date for Achievement 
    Elective  20893   National Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2005-02-13  Was SABPP until Last Date for Achievement 
    Elective  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 
    Elective  49743   National Certificate: Manufacturing Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  FOODBEV 
    Elective  67229   National Diploma: Payroll Administration Services  Level 5  NQF Level 05  Reregistered  2018-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Adcorp Technical Training 
    2. Amaqamu Project Management and Consulting 
    3. Anglo - OSD 
    4. Anglo American Platinum Amandelbult Central Services Training Centre 
    5. ANGLOGOLD ASHANTI LTD (V/R) 
    6. AQUILA TRAINING 
    7. ArcelorMittal South Africa Ltd (VANDERBIJLPARK) (TP) 
    8. Arrow Creek Investments (Pty) Ltd T/A Avisa Academy of Learning (PRETO 
    9. Asiphokuhle Training and Research Institute 
    10. Assmang Chrome Dwarsrivier Mine 
    11. Avisa Academy of Learning(TP) 
    12. B.I.O. Comptrain 
    13. Bravospace 139 cc T/A Metro Skills Academy (PORT ELIZABETH) (TP) 
    14. Buffalo City Public FET College - East London Campus 
    15. Candy Nxusani Trading 
    16. CB Willemse Training 
    17. College for Machine Operators 
    18. College of Machine Operators 
    19. Columbus Stainless (Pty) Ltd (MIDDELBURG) (TP) 
    20. Concor Projects (pty) Ltd 
    21. CREATIVE FOUNDATION TRAINING 
    22. Creative Minds Skills Development and Training 
    23. Cretia Training and Consultancy 
    24. CULLINAN DIAMOND MINE (PTY) LTD 
    25. Development Bank of Southern Africa (DBSA) 
    26. Dizani Consulting cc (AMANZIMTOTI) (TP) 
    27. DMP Training (PINETOWN) (TP) 
    28. Dorbyl Automotive Systems (NEAVE INDUSTRIAL) (TP) 
    29. Eastcape Midlands Public FET College - Charles Good Year Campus 
    30. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    31. EASTERN PLATINUM LIMITED 
    32. EFFECTIVE HUMAN INTERVENTION CC (Malanshof) (TP) 
    33. Ehlanzeni TVET College 
    34. ENB Training Service 
    35. Etata Trading cc T/A ETATA Training (ALTON) (TP) 
    36. Finsch Diamonds Mine 
    37. FIREARM COMPETENCY ASSESSMENT AND TRAINING CENTRE PORT SHEPSTONE 
    38. Forestry Skills Injection 
    39. GFBLA 
    40. Gijima AST Holdings (Pty) Ltd T/A Industrial Skills Development (Tlhah 
    41. Gijima Holdings (Pty) Ltd T/A Industrial Skills Development - Middelb 
    42. Glencore Operation South Africa (Pty) Ltd 
    43. Glencore Operations South Africa (PTY) LTD - Eastern Mines 
    44. Glicam Trading Enterprise 
    45. Global Forest Products (pty) Ltd 
    46. Greenfield Management Solutions 
    47. Hamilen Training Consultants & Projects 
    48. HARMONY GOLD MINING COMPANY LIMITED 
    49. HIV SA 
    50. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    51. Ideal Method Trading & Projects 
    52. Ilitha Lelizwe Consulting 
    53. IMPALA PLATINUM LIMITED - RUSTENBURG 
    54. Indalo Health And Wellness (PTY) Ltd 
    55. Institute for Quality cc 
    56. Intercept Consulting and Training Solutions 
    57. Invader Plant Specialists cc 
    58. J. R. SECURITY SERVICES 
    59. JESUA CONSULTANTS (Hartenbos) (WA) 
    60. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    61. Jobafrik Consulting 
    62. Josmap Training Institute 
    63. Jucamo Shelf 4 CC. 
    64. KALIDEEN MANAGEMENT SERVICES 
    65. Keewave Trading 403 (Pty) Ltd T/A VH Consulting (DURBAN) (TP) 
    66. Kgotla Trading Enterprise 
    67. Kwamahlati Training Services CC 
    68. Legal Environment Safety & Health Requirements cc 
    69. Lesedi Hospice 
    70. Letlhokoa Management Services CC 
    71. Lottenburg Edu-Farm 
    72. Makwedeng Training 
    73. Management College of Southern Africa (MANCOSA) 
    74. MCD Training Centre (Pty) Ltd (MEYERTON) (TP) 
    75. Mercedes Benz South Africa (Pty) Ltd (CENTURION) (TP) 
    76. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    77. MESSINA PLATINUM MINES 
    78. METSKILL (PTY) LTD 
    79. Mhlambanyathi GROUP PTY ( LTD) 
    80. MINERAL MINING TRAINING INSTITUTE (PTY) LTD 
    81. MML Consulting CC. 
    82. MODIKWA PLATINUM MINE 
    83. MOOLMAN BROS CONST CO PTY 
    84. Mothiba Phatla Consulting 
    85. Mpule Management and Training 
    86. MTO Forestry (Pty) Ltd 
    87. MZANSI SKILLS BASE CC (Selby)(TP) 
    88. Nhlahle Development Agency 
    89. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    90. Nomasojabula Training 
    91. NORTHAM PLATINUM LIMITED 
    92. Ntunzela Trading Enterprise 
    93. Organisational Development International (TP) 
    94. PCJ Skills Development Agency T/A Smart Training Solutions (PORT ELIZA 
    95. Planet Waves 237 (Pty) Ltd T/A Occupational Learning Centre (OLC) (PRE 
    96. Plastics Federation of South Africa (MAITLAND) (TP) 
    97. Plastics Federation of South Africa (MIDRAND) (TP) 
    98. Plastics Federation of South Africa (WESTMEAD) (TP) 
    99. Platorand Training Centre 
    100. Prisma Training Solutions 
    101. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 
    102. Production Management Institute 
    103. Production Management Institute of Southern Africa 
    104. Production Management Institute of Southern Africa (PMI) 
    105. PROMINENCE MINING SERVICES CC 
    106. Qabuka-Vuka Development Trading 
    107. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    108. Rand Uranium (Pty) Ltd 
    109. Redpath mining (SA) Pty Ltd 
    110. Regent Business School (Pty) Ltd t/a Regent Business School 
    111. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    112. RICHARDS BAY MINERALS 
    113. Richtrau No 177 Pty Ltd t/a Bokoni Platinum Mines (Lebowa Platinum Min 
    114. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    115. Rustenburg Platinum Mines - Union Section 
    116. Rustenburg Platinum Mines Ltd 
    117. SAMANCOR CHROME LTD t/a Western Chrome Mine 
    118. SAMANCOR EASTERN CROME MINES 
    119. SASOL GLOBAL LEARNING 
    120. SENZEKO EXECUTIVE RISK CC 
    121. SHAFT SINKERS PTY LTD 
    122. SIBANYE GOLD ACADEMY PROPRIETARY LIMITED 
    123. SMITHS MANUFACTURING (PTY) LTD (New Germany)(TP) 
    124. Sonke Training and Business Services 
    125. South African ABET Development Agency SAADA 
    126. South African Forestry Training College 
    127. Spilamart cc T/A 1st Safety & Training (SABIE) (TP) 
    128. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    129. The Skills College for Development & Training cc (PRETORIA) (TP) 
    130. Tipfuxeni Community Development 
    131. Tiriso Investments 
    132. Training Force (Pty) Ltd 
    133. Twin Peak Technologies 
    134. Umbuso Training Services 
    135. Umgungundlovu FET College - Plessislaer Campus 
    136. VEB CELE & Associates (Pty) Ltd 
    137. VPK BUSINESS VENTURE C.C 
    138. WESTERN PLATINUM KAREE MINE 
    139. WESTERN PLATINUM MINE 
    140. XTRACT TRAINING SERVICES (PTY) LTD 
    141. Y3K Training cc (CAPE TOWN) (TP) 
    142. Yetfu Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.