SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify and explain the core and support functions of an organisation 
SAQA US ID UNIT STANDARD TITLE
242814  Identify and explain the core and support functions of an organisation 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
13919  Investigate and explain the structure of a selected workplace or organisation  Level 3  NQF Level 03  10  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard provides an understanding of the core and support functions of an organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
  • Explaining the various core functions of an organisation.
  • Explaining the support functions of an organisation.
  • Explaining the role of a selected work unit in an organisation, in relation to the core business.
  • Investigating and explaining the difference between line and support functions in an organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Core activities are directly related to income generated by an organisation.
  • Support functions are functions which support and indirectly contribute to the main purpose and include, but are not limited to, human resources, training and development, salaries, IT, auditing, marketing, legal, accounting/credit control and communications.
  • 'Area of responsibility' includes, but is not limited to, cost centre, section, department or team.
  • 'Work unit' includes, but is not limited to, department, section, component and category.
  • 'Junior managers' include, but are not limited to, team leaders, supervisors, foremen and section heads.
  • 'Standard Operating Procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.
  • 'Organisation' includes but is not limited to, workplace, work context, work unit, company, department or section. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and explain the core business of an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of core business is explained, with examples. 

    ASSESSMENT CRITERION 2 
    The relationships between the different core activities of an organisation are described, with examples. 

    ASSESSMENT CRITERION 3 
    A value-adding process within an organisation is explained, with examples. 

    SPECIFIC OUTCOME 2 
    Explain the types of work done within the various core activities of an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The various activities of an organisation are identified, with examples. 

    ASSESSMENT CRITERION 2 
    The work done in three different activities is explained, with examples. 

    SPECIFIC OUTCOME 3 
    Explain the role of a selected work unit in an organisation in relation to the core business. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The function of the selected work unit within an organisation is explained, in relation to the core business. 

    ASSESSMENT CRITERION 2 
    The value adding contribution that the work unit adds to the organisation is identified, with examples. 

    ASSESSMENT CRITERION 3 
    The inter-relationship between work units in achieving organisational objectives is explained. 

    SPECIFIC OUTCOME 4 
    Identify and explain the difference between the line and support functions within a selected organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of line and support functions is explained with examples. 

    ASSESSMENT CRITERION 2 
    The relationship between a line and support function is explained, with reference to own work unit. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information when identifying and explaining the line and support functions in an organisation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems by identifying the work performed in own work unit in relation to the work of the rest of the organisation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 13919, "Investigate and explain the structure of a selected workplace or organisation", Level 3, 10 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  58785   National Certificate: Production Technology  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Core  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  71989   National Certificate: Automotive Components: Manufacturing and Assembly  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  78923   National Certificate: Autotronics  Level 3  NQF Level 03  Reregistered  2023-06-30  MERSETA 
    Elective  65010   National Certificate: Aviation Support Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2018-06-30  TETA 
    Elective  20184   National Certificate: Banking  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 
    Elective  74189   National Certificate: Cereals, Snacks, Pasta and Condiments Manufacturing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2023-06-30  ETDP SETA 
    Elective  59365   National Certificate: Freight Forwarding and Customs Compliance  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Elective  59386   National Certificate: Fresh Meat Processing  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63929   National Certificate: Spirits Production  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  63869   National Certificate: Winemaking  Level 3  NQF Level 03  Reregistered  2023-06-30  FOODBEV 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 4U 
    2. ABRAHAM JOSEPH SIAME 
    3. ABUNDANT HUMAN CAPITAL SOLUTIONS PTY LTD 
    4. AFRICA COMPETENCY DEVELOPMENT (PTY)LTD 
    5. AFRICA SKILLS TRAINING SOLUTIONS PTY LTD 
    6. AFRICAN GLOBAL SKILLS ACADEMY 
    7. AFRO ENTERPRIZE NETWORK 
    8. All Access Holdings 
    9. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    10. Arden School of Management 
    11. ARDENT BUSINESS SOLUTIONS 
    12. ARKENSTONE PTY LTD 
    13. ASHIKA DEEPCHUND AND ASSOCIATES CC 
    14. Asiphokuhle Training and Research Institute 
    15. Aspidus 209 T/A 3D Solutions (UITENHAGE) (TP) 
    16. Aubrey Nyiko Business Enterprise cc 
    17. BANA BA THARI MINING TRAINING AND DEVELOPMENT ACADEMY (PTY) LTD 
    18. Bell Equipment Company SA (Pty) Ltd (ALTON) (TP) 
    19. BIDVEST LAUNDRY GROUP 
    20. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    21. BPC HR Solutions (PRETORIA) (TP) 
    22. Bravospace 139 cc T/A Metro Skills Academy (PORT ELIZABETH) (TP) 
    23. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    24. BUILDING COMPETENCY PTYLTD 
    25. BUSINESS MADE SIMPLE CONSULTING CC 
    26. CAREER EMPIRE PTY LTD 
    27. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    28. CAREER SKILLS PTY LTD 
    29. CENTRAL BUSINESS ACADEMY PTY LTD 
    30. Centre for Logistics Excellence (Pty) Ltd 
    31. Chartall Business College 
    32. CHERE CONSULTING PTYLTD 
    33. CLASS SKILLS DEVELOPMENT CONSULTANCY PTY LTD 
    34. Classic Human Capital Solutions 
    35. COLLEGE FOR BUSINESS AND AUCTIONEERS 
    36. College of Production Technology 
    37. COLLIERY TRAINING COLLEGE 
    38. Compass Academy of Learning 
    39. CREATIVE FOUNDATION TRAINING 
    40. CREDO BUSINESS COLLEGE PTY LTD 
    41. Dawsons Training Academy (Pty) Ltd (DURBAN) (TP) 
    42. DAYTIME MOVE TRADING T/A TRIOPLUS DEVELOPMENT 
    43. DE BEERS SIGHTHOLDER SALES SOUTH AFRICA PROPRIETARY LIMITED 
    44. DESTO PTY LTD 
    45. DIBANISA LEARNING 
    46. DISASTER MANAGEMENT SOLUTIONS (PTY) LTD (DMS) 
    47. DUNSINEA DEVELOPMENT AND CONSULTING PTY LTD 
    48. DYNA TRAINING PTY LTD 
    49. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    50. EDGE TRAINING CONSULTANCY C 
    51. EDGE TRAINING CONSULTANCY PTY LTD 
    52. EDIDOR 182 PTY LTD 
    53. EMPILWENI MANAGEMENT SOLUTIONS CC 
    54. ERGO BUSINESS DEVELOPMENT ACADEMY 
    55. EVEREST LEADERSHIP CC T/A EL INTERNATIONAL 
    56. EXCELGROW GROUP HOLDINGS PTY LTD 
    57. EXECU PRIME TRAINING 
    58. FILPRO 
    59. FLOWHR PTY LTD 
    60. FUNERAL ACADEMY FOR AFRICA 
    61. FUTURE LEADERS YOUTH TRADING 
    62. FUTURE PERFORMANCE TRAINING PTY LTD 
    63. Global Maritime Legal Solutions Pty Ltd 
    64. GREENCHILD PROJECT 
    65. GROWTH POINT LEARNING SOLUTIONS PTY LTD 
    66. HEIRS TRAINING AND DEVELOPMENT PTY LTD 
    67. HOSPITALITY PROFESSIONAL 
    68. HV Consultants (Pty) Ltd (PORT ELIZABETH) (TP) 
    69. IIR TRAINING 
    70. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    71. Imperial Technical Training Academy (WADEVILLE) (TP) 
    72. INFINITUS TRAINING SOLUTION PTY LTD 
    73. InnerOut Training Solutions 
    74. Institute for Telling Development T/A ITD Training (MENLYN PARK) (TP) 
    75. Intercept Consulting and Training Solutions 
    76. IQ Skills Academy (PTY) LTD. 
    77. ISIDIMA GLOBAL TALENT MANAGEMENT 
    78. ITO Focus Reagile 
    79. JESUA CONSULTANTS (Hartenbos) (WA) 
    80. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    81. Jobafrik Consulting 
    82. JOZI GAP YEAR PROGRAMME PTY LTD 
    83. KAJAL & ASSOCIATES 
    84. Kalideen Management 
    85. Karabo Info Centre and Trading 
    86. KBC MANAGEMENT CONSULTANTS PTYLTD 
    87. Kgolo Institute 
    88. Kgotla Trading Enterprise 
    89. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTYLTD 
    90. KNOWLEDGE QUEST PTY LTD 
    91. KSA TRAINING CONSULTANTS CC 
    92. KURITI TRAINING AND BUSINESS CONSULTANCY 
    93. Kuyakhula Development Initiatives 
    94. KWINDLA INSTITUTE OF LEARNING AND CONSULTING 
    95. LEARNING AND PERFORMANCE ACADEMY 
    96. Learning Exchange Pty (Ltd) 
    97. LEDISA ACADEMY PTY LTD 
    98. Leronsa Trading Enterprise 
    99. Letlhokoa Management Services CC 
    100. LIMBA HOLDINGS 
    101. LNR TRAINING AND DEVELOPMENT PTYLTD 
    102. M.C.M. PEACE COMMUNICATIONS 
    103. MacSteel Services Centres SA (WADEVILLE) (TP) 
    104. Madiba Bay Accountancy Training CC 
    105. MashMP Holdings 
    106. McCarthy Academy Cape Town (BLACKHEATH) (TP) 
    107. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    108. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    109. Mercedes Benz South Africa (Pty) Ltd (EAST LONDON) (TP) 
    110. Metro Minds 
    111. MIKYLE CONSULTING CC 
    112. MILL RIDGE INVESTMENTS PTY LTD 
    113. MILZET HOLDINGS PTY LTD 
    114. ML VILJOEN CONSULTANTS 
    115. MML Consulting CC. 
    116. Mod-Mosh Projects and Consulting (PTY) LTD 
    117. MOOLMAN BROS CONST CO PTY 
    118. MOSHAKGA BUSINESS ENTERPRISE 
    119. MTHA STRATEGY PLANNING AND DEVELOPMENT CONSULTANCY PTY LTD 
    120. MWG Logistical Services 
    121. NEW GENERATION SKILLS 
    122. Nhlahle Development Agency 
    123. NIMICO PTY LTD 
    124. Nissan SA (Pty) Ltd (ROSSLYN) (TP) 
    125. Nkinane Training Institute and Consulting (Pty) Ltd 
    126. NOFESA cc 
    127. NORCAZ ACADEMY 
    128. Northlink College - Bellville Campus 
    129. NOSIPHO PHUMELELA TRADING ENTERPRISE 
    130. Ntsangalala Business Enterprise 
    131. OMEIDA TRADING 105 
    132. Operational Process Improvements (Pty) Ltd 
    133. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    134. Organisation Development International (Pty) Ltd (CENTURION) (TP) 
    135. Organisational Development International (TP) 
    136. ORGANISATIONAL DEVELOPMENT INTERNATIONAL PTY LTD 
    137. P and R Development and Training (Pty) Ltd 
    138. PACHEDU TRADING CC 
    139. PAPPILON LIFE AND BUSINESS COACHING PTY LTD 
    140. PEAKFORD MANAGEMENT CONSULTING 
    141. PEOPLEWISE BUSINESS SOLUTIONS CC 
    142. PHEZULU WORX 
    143. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    144. Production Management Institute 
    145. Production Management Institute of Southern Africa (PMI) 
    146. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    147. Production Management Institute of Southern Africa - Durban 
    148. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    149. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    150. PROEXPERT TRAINING 
    151. Qabuka-Vuka Development Trading 
    152. QTE Training & Consulting cc T/A QTE (GERMISTON) (TP) 
    153. Qualitas Training cc (SELBY) (TP) 
    154. QUALITY SOLUTIONS 
    155. Rema Tip Top SA (Pty) Ltd (BENONI) (TP) 
    156. RONALD RECRUITMENT PTY LTD 
    157. ROYALTY TRAINING INSTITUTION PTY LTD 
    158. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    159. Sabela Learning Academy 
    160. SAKHISISIZWE PROJECTS 
    161. SANDA SKILLS DEVELOPMENT PTY LTD 
    162. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    163. School of Shipping 
    164. Senelo Trading CC 
    165. SERVICES SETA AUTHORIZED DUMMY 
    166. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    167. SESTO PTY LTD 
    168. SG Coal (Pty) Ltd (TP) 
    169. SHIRS VISION COMPLEADEV PTY LTD 
    170. SIMPLE STARLIGHT PTY LTD 
    171. SINIKA UTHANDO LOVE FROM THE FATHER S HEART NPC 
    172. SMART LINK CONSULTANCY PTY LTD 
    173. SSS Sheet Metal Work cc T/A Sheetech SA (DURBAN) (TP) 
    174. SUMMAT INSTITUTE 
    175. Summat Training Institute 
    176. SWARANANG MANAGEMENT CONSULTING CC 
    177. TEBATSO AND MABU TRADE AND PROJECTS 
    178. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    179. The Automobile Association of South Africa T/A AA Training Academy (MO 
    180. THE BUSINESS SCHOOL OF SOUTH AFRICA PTY LTD. 
    181. THE DIAMOND TRAINING SCHOOL 
    182. THE NEW RECLAMATION GROUP (PTY) LTD (Prospecton) (TP) 
    183. THE STAR FACTORY 
    184. Thuto Lere Community Empowerment Programme 
    185. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    186. TRAINING AT WORK PTY LTD 
    187. Training Force (Pty) Ltd 
    188. Training Force (Pty) Ltd (Durban) (TP) 
    189. TRAINING LEADERSHIP CONSULTING 
    190. TRAININGMANIA 
    191. TSEBO TRAINING 
    192. Tsebong Training Centre 
    193. Tshimedzwa Development Centre (Pty) Ltd 
    194. TURNING POINT TRAINING AND DEVELOPMENT CC 
    195. UKWAKHILE TRAINING 
    196. VANCE BUSINESS VENTURES PTY LTD 
    197. VARGASOL TRAINING INSTITUTE 
    198. Vhutshilo Health And Training Organisation 
    199. Vicmat Consultants 
    200. VINTON CONSULTING GROUP PTY LTD. 
    201. Volkswagen of South Africa (Pty) Ltd - Technical Learning Academy (UIT 
    202. WEALTH IN PROGRESS TRAINING PTY LTD 
    203. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    204. WNS GLOBAL SERVICES SA PTY LTD 
    205. WORKWISE CORPORATE TRAINING SOLUTIONS 
    206. YELLOW MEDIA PUBLISHERS PTY LTD 
    207. ZILA MKHONTO TRADING AND PROJECTS 
    208. ZUREL PRIVATE COLLEGE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.