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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED UNIT STANDARD: |
Manage customer requirements and needs and implement action plans |
SAQA US ID | UNIT STANDARD TITLE | |||
10053 | Manage customer requirements and needs and implement action plans | |||
ORIGINATOR | ||||
SGB Marketing | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | ||||
- | ||||
FIELD | SUBFIELD | |||
Field 03 - Business, Commerce and Management Studies | Marketing | |||
ABET BAND | UNIT STANDARD TYPE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS |
Undefined | Regular | Level 5 | Level TBA: Pre-2009 was L5 | 8 |
REGISTRATION STATUS | REGISTRATION START DATE | REGISTRATION END DATE | SAQA DECISION NUMBER | |
Reregistered | 2018-07-01 | 2023-06-30 | SAQA 06120/18 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This unit standard does not replace any other unit standard and is not replaced by any other unit standard. |
PURPOSE OF THE UNIT STANDARD |
This unit standard is a core standard and forms part of the qualification, National Diploma, and is registered at Level 5 on the National Qualifications Framework (NQF). Learners working towards this standard will be learning towards the full qualification, or will be working within a Marketing Environment, specialising in either Marketing Communication, Marketing Management, Market Research or Customer Management, where the acquisition of competence against this standard will add value to one`s job.
This standard will also add value to learners who are starting their own business and recognises that Marketing forms an integral component of any business. The qualifying learner is capable of: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
UNIT STANDARD RANGE |
Specific Outcomes and Assessment Criteria: |
SPECIFIC OUTCOME 1 |
Listen to and interpret customer needs |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Questioning skills are used to obtain information so interpretation of customer's needs is accurate. |
ASSESSMENT CRITERION 2 |
2. Customers needs are prioritised. |
ASSESSMENT CRITERION 3 |
3. Customer is listened to, using established methods. |
SPECIFIC OUTCOME 2 |
Describe action plan |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Action plan is agreed with all stakeholders. |
ASSESSMENT CRITERION 2 |
2. Resources required to implement the action plan are communicated. |
ASSESSMENT CRITERION 3 |
3. Action plan is evaluated in terms of its ability to meet customer requirements. |
SPECIFIC OUTCOME 3 |
Implement action plan to meet customers needs |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. Actions of frontline providers are evaluated against action plan agreed previously. |
ASSESSMENT CRITERION 2 |
2. Action plan is implemented within agreed timeframes, budgets and resource allocations. |
ASSESSMENT CRITERION 3 |
3. Action plan is implemented to the satisfaction of the customer and the organisation. |
ASSESSMENT CRITERION 4 |
4. Documentation relating to the action plan is complete, concise and in the required format and location. |
SPECIFIC OUTCOME 4 |
Track and measure the action plan to its completion |
ASSESSMENT CRITERIA |
ASSESSMENT CRITERION 1 |
1. All stakeholders agree measurement techniques. |
ASSESSMENT CRITERION 2 |
2. Actual progress is evaluated and reviewed against the action plan agreed. |
ASSESSMENT CRITERION 3 |
3. Identified variances against action plan are recorded and reasons for the discrepancy are found and analysed. |
ASSESSMENT CRITERION 4 |
4. Measurement report and review records are complete, concise, completed in the required format and within the agreed time frame. |
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS |
Providers offering learning towards this unit standard will be accredited by the Educational Training Quality Assurance Body (ETQA) of the Services SETA and /or by The Council of Higher Education (CHE). |
UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE |
A demonstrated understanding of:
|
Critical Cross-field Outcomes (CCFO): |
UNIT STANDARD CCFO IDENTIFYING |
UNIT STANDARD CCFO WORKING |
UNIT STANDARD CCFO ORGANISING |
UNIT STANDARD CCFO COLLECTING |
UNIT STANDARD CCFO SCIENCE |
UNIT STANDARD CCFO DEMONSTRATING |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. |
QUALIFICATIONS UTILISING THIS UNIT STANDARD: |
ID | QUALIFICATION TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | STATUS | END DATE | PRIMARY OR DELEGATED QA FUNCTIONARY | |
Core | 20908 | National Diploma: Customer Management | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | SERVICES |
Core | 58802 | National Diploma: Disability Employment Practice | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2020-07-30 | SABPP |
Core | 49023 | National Diploma: Liaison Interpreting | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | QCTO |
Core | 20904 | National Diploma: Marketing Communications | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | SERVICES |
Core | 61593 | National Diploma: Marketing Management | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | As per Learning Programmes recorded against this Qual |
Core | 20896 | National Diploma: Marketing Research | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | SERVICES |
Fundamental | 64390 | National Certificate: Emergency Services Supervision: Fire and Rescue Operations | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | LG SETA |
Fundamental | 35926 | National Diploma: Payroll Administration Services | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2009-03-31 | Was SERVICES until Last Date for Achievement |
Fundamental | 67229 | National Diploma: Payroll Administration Services | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | SERVICES |
Elective | 67354 | Further Education and Training Certificate: Piano Technology | Level 4 | NQF Level 04 | Reregistered | 2023-06-30 | CATHSSETA |
Elective | 78526 | National Certificate: Automotive Repair and Maintenance | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 78943 | National Certificate: Autotronics | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | MERSETA |
Elective | 59201 | National Certificate: Generic Management | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 93993 | National Certificate: Labour Relations Practice | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 79627 | National Certificate: Mechatronics | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2015-06-30 | MERSETA |
Elective | 48671 | National Certificate: Music Industry: Sound Technology | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | MICTS |
Elective | 58330 | National Certificate: Pipeline Operations | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | TETA |
Elective | 48662 | National Certificate: Postal Frontline Service Management | Level 5 | Level TBA: Pre-2009 was L5 | Reregistered | 2023-06-30 | SERVICES |
Elective | 58977 | National Certificate: Publishing | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Reregistered" |
2015-06-30 | FPMSETA |
Elective | 57450 | National Diploma: Automotive Diagnostics and Repair | Level 5 | Level TBA: Pre-2009 was L5 | Passed the End Date - Status was "Registered" |
2009-02-18 | Was MERSETA until Last Date for Achievement |
Elective | 62610 | National Diploma: Copywriting | Level 5 | NQF Level 05 | Reregistered | 2023-06-30 | As per Learning Programmes recorded against this Qual |
Elective | 48784 | National Diploma: Translation | Level 5 | NQF Level 05 | Passed the End Date - Status was "Reregistered" |
2018-12-31 | CHE |
Elective | 58246 | Bachelor of Human Settlements Development | Level 6 | Level TBA: Pre-2009 was L6 | Passed the End Date - Status was "Reregistered" |
2018-06-30 |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | A P L CARTONS CT |
2. | ABONGWE AMANGWANE NPC |
3. | Action IT Learning |
4. | AFRICAN ETD ACADEMY |
5. | Afroteq Academy |
6. | AIYANA HAIR AND BEAUTY |
7. | ANGLO PLATINUM - ENGINEERING SKILLS TRAINING CENTRE |
8. | ASHCOR CONSULTING PTY LTD |
9. | Asiphokuhle Training and Research Institute |
10. | BEST INFORMATION SOLUTIONS |
11. | Bucks Bub Trading 5 |
12. | C&L Skills Management |
13. | Camblish Training Institute |
14. | City of Tshwane Community Safety - FIRE |
15. | CSS Credit Solutions Services |
16. | Digital School of Marketing (Pty) Ltd |
17. | doro-ella |
18. | Elada Institute |
19. | Emanzini Staffing Solutions |
20. | Employ and Empower Deaf (Pty) Ltd |
21. | Evers Xcellence Management Consulting |
22. | Facilitation Development (PTY) LTD |
23. | Front Foot Strategic Consulting |
24. | Fullimput108 (Pty) Ltd |
25. | Future Performance Training |
26. | Global Star Trading |
27. | Golden Era Group of Companies |
28. | Healthy Living Consulting |
29. | HYBRID DYNAMICS |
30. | ILANGA LABOUR ASSOCIATES CC |
31. | Izithelo Strategic Partners |
32. | Jeppe College of Commerce and |
33. | Josmap Training Institute |
34. | Kitchersaulos Trading and Projects |
35. | KungawoBantu |
36. | Kwindla Institute of Learning and Consulting |
37. | KZN Business Training Centre |
38. | LEMOHA WORKPLACE SOLUTION TRADING |
39. | Leseding Computer Systems |
40. | LO Tantsi Fire Consultants CC. |
41. | LUGYN TRAINING AND PROJECTS CC |
42. | M28 Consulting and Training |
43. | Magos Group |
44. | Makarios Leadership Academy |
45. | MAMSOESOE GENERAL TRADING |
46. | Masithuthuke Holdings |
47. | Metanoia Ratings PTY LTD |
48. | MJV RECRUITMENT AND CONSULTING AGENCY PTY LTD |
49. | Moripe Business Training and Consultants |
50. | Peakford Management Consulting |
51. | Pendula Trainers |
52. | PHALAPHALA MANAGEMENT CONSULTING |
53. | POP Training & Consulting |
54. | Progressive School of Business and Engineering (Pty) |
55. | Propat |
56. | Prospect Plus |
57. | PTDEV (Pty) Ltd |
58. | Puisanong Investment Enterprises |
59. | Q-NOTE DIGITAL MUSIC ACADEMY |
60. | Radio Active Productions Publi |
61. | Rantsane Mario Training Solutions |
62. | Sebenzisanane Human Capital |
63. | Shirs Vision Compleadev |
64. | Sol Plaatje Emergency Services Training |
65. | South African Corporate Training Association |
66. | South West Media College(Pty) Limited |
67. | St Francis Fire & Safety Learning Academy |
68. | TBL Empowerment Hub |
69. | TEST 4 |
70. | Thinking Mind Trading |
71. | TMT Training Institute |
72. | Tshwane Training Institute (PTY) LTD. |
73. | Ukwakhile Training |
74. | VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT |
75. | VUTHLARI MARKETING CONSULTING |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |