SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate understanding of employment relations in an organisation 
SAQA US ID UNIT STANDARD TITLE
10170  Demonstrate understanding of employment relations in an organisation 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  3 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons who hold, or seek to hold, a supervisor or shop steward position. Persons credited with this unit standard are able to contribute to the effective functioning of an organisation by understanding the roles of various stakeholders in the organisation, and understanding agreements, policies and procedures related to employment in the organisation. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that people starting to learn towards this standard are able to:
  • communicate effectively at least at NQF level 2
  • explain basic organisational functions. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate understanding of the various stakeholders and their roles in an organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. I can correctly identify different stakeholders 
    ASSESSMENT CRITERION RANGE 
    Stakeholders include management and organised labour
     

    ASSESSMENT CRITERION 2 
    2. I can correctly explain the roles of the identified stakeholders. 

    SPECIFIC OUTCOME 2 
    Demonstrate understanding of organisational policies and procedures related to employment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. I can correctly identify relevant policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. I can provide a satisfactory explanation of the mechanics of grievance and disciplinary procedures. 

    ASSESSMENT CRITERION 3 
    3. I can correctly utilise grievance procedures. 

    SPECIFIC OUTCOME 3 
    Demonstrate understanding of employment related agreements. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. I can correctly identify various types of agreements. 

    ASSESSMENT CRITERION 2 
    2. I can correctly identify, describe and explain relevant conditions of employment in an organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard or will assess this unit standard must be accredited as a provider with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

    4. Therefore, anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Knowledge considered to be critical evidence of competence is included in the assessment criteria explicitly, or can be inferred by performance. This includes knowledge on
  • Employment related procedures
  • Centralised and decentralised agreements
  • Basic principles of organised labour (see assessment criterion 1.2). 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.,
  • Identifying stakeholders and their respective roles.
  • Identifying organisational policies and procedures.
  • Identifying, describing and explaining employment agreements 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by, e.g.
  • providing a satisfactory explanation of the mechanics of grievance and disciplinary procedures. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48902   National Certificate: Abattoir Supervision  Level 3  NQF Level 03  Reregistered  2023-06-30  AgriSETA 
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  23453   National Certificate: Micro Finance  Level 3  NQF Level 03  Reregistered  2023-06-30  BANKSETA 
    Core  50398   National Certificate: Project Support Service  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Core  49083   National Certificate: Wood Products Processing  Level 3  NQF Level 03  Reregistered  2023-06-30  FPMSETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  48664   Further Education and Training Certificate: Mail Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  20893   National Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-02-13  Was SABPP until Last Date for Achievement 
    Core  21728   National Certificate: Labour Recruitment Consultancy  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2004-06-12  SERVICES 
    Fundamental  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered"     		 2005-06-12  Was FOODBEV until Last Date for Achievement 
    Elective  78528   National Certificate: Chemical Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58537   National Certificate: Chemical Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2009-06-17  Was CHIETA until Last Date for Achievement 
    Elective  93997   National Certificate: Contact Centre and Business Process Outsourcing Support  Level 3  NQF Level 03  Reregistered  2023-07-30  As per Learning Programmes recorded against this Qual 
    Elective  22440   National Certificate: Customs Clearing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  Was TETA until Last Date for Achievement 
    Elective  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Elective  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Elective  61971   National Certificate: Pulp and Paper Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  FPMSETA 
    Elective  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  93995   Further Education and Training Certificate: Payroll Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59037   Further Education and Training Certificate: Tissue Conversion  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  35927   National Certificate: Payroll Administration Services  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2009-11-07  Was SERVICES until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A P L CARTONS CT 
    2. A4 Consultancy CC 
    3. AAR Trading and Projects (Pty) Ltd 
    4. Academy of York Pty Ltd 
    5. Aldabri 106 Institute for Quality Pty Ltd 
    6. Algoa Bus Company 
    7. All Access Holdings 
    8. Amabamba Recruitment 
    9. Amandla Obunye Training Academy 
    10. AVAX SA 481 CC. T/A Mandisa Development Services 
    11. Bantubanye Skills 
    12. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    13. Bull's Business and Skills Training Institute 
    14. BUSINESS CIRCLE CONSULTATION 
    15. Business Management Training College (Pty) Ltd 
    16. Chartall Business College 
    17. Compuscan Academy 
    18. Damelin Education Group 
    19. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    20. Debt Advise Consulting 
    21. Development Bank of Southern Africa (DBSA) 
    22. DialNx Consultants 
    23. Ditirelo Skills Development Services 
    24. EDUTEL SERVICES PTY LTD 
    25. Emergence Growth - Virago Consulting 
    26. ENB Training Service(PTY)Ltd 
    27. Enjo Consultants 
    28. Eskilz College (Pty) Ltd 
    29. FACHS Business Consulting & Training 
    30. FBT Consultants CC 
    31. Felix Risk Training Consultants 
    32. Fungi Business Consulting (Pty) Ltd 
    33. Future Discovery Training Academy CC 
    34. Global Care Trading 100 CC 
    35. Golden Era Group of Companies 
    36. Green Horizon Consulting (Pty) Ltd 
    37. HARMONY GOLD MINING CO LTD 
    38. Hlombe and Associates 
    39. IGKM Management Services (Pty) Ltd 
    40. IKHWEZI MANAGEMENT AND TRAINING INSTITUTE CC 
    41. Ikwanda Customs Consultants CC 
    42. ILUBALETHU PROJECTS 
    43. Inafrica General Trading Pty LTD 
    44. Infomage 
    45. IQ Skills Academy (PTY) LTD. 
    46. Iziko Capacity Building CC. 
    47. Jeppe College of Commerce and Computer Studies 
    48. Jewel Training Solutions 
    49. Josmap Training Institute 
    50. K2020192300 (South Africa) (Pty) Ltd 
    51. KALIDEEN MANAGEMENT SERVICES 
    52. Kernel Management and Consulting (PTY) LTD. 
    53. Kgolo Institute 
    54. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTY LTD 
    55. KROONDAL OPERATIONS (PTY) LTD 
    56. LABOURNET CENTRAL PTY LTD 
    57. Learncorp 
    58. LETZAA Group 
    59. Lewerb Holdings (PTY) Ltd 
    60. LFS Learning Solutions (Pty) Ltd 
    61. Maccauvlei Learning Academy 
    62. Magumzane Traiding cc 
    63. Mahayi HRD Services cc 
    64. Management College of Southern Africa (MANCOSA) 
    65. Mass Computer Training And Printers 
    66. MAT 007 (PTY) LTD 
    67. METSKILL PTY LTD 
    68. Milpark Education (Pty) Ltd (previously known as Milpark Business School) 
    69. MML Consulting CC. 
    70. MSC Education Holdings Pty Ltd 
    71. Myeza Trading Enterprise 
    72. National Peace Accord Trust 
    73. Ndiwatendi General Enterprise (PTY) Ltd 
    74. Networx for Career Development 
    75. Newdeal credit Bereaux Solutions and Trainings 
    76. Nhlahle Development Agency 
    77. Nikwe Trading (Pty) Ltd 
    78. NJ & L Trading Enterprise CC. 
    79. Nomagwanishe Investments cc 
    80. Octopus Training Solutions 
    81. Pebetse Training and Consulting 
    82. Philani Solutions 
    83. Pioneer Business Consulting 
    84. PMA Holdings (PTY ) LTD. 
    85. Pulakgadi Training Consulting CC 
    86. RAM Transport (South Africa)(Pty)Ltd 
    87. RAND INTERNATIONAL MANAGEMENT AND TRAINING CONSULTANTS PTY LTD 
    88. Regenesys Management (Pty) Ltd 
    89. Regent Business School (Pty) Ltd t/a Regent Business School 
    90. Resonance Institue of Learning 
    91. Riaphathutshedza (PTY) LTD 
    92. RUDO CONSULTING cc 
    93. SADHANA GOVENDER PROJECT CONSULTANTS PTY LTD 
    94. Sekhukhune FET College - Central Office 
    95. Senelo Trading CC 
    96. SIZA NESU TRAINING AND DEVELOPMENT 
    97. South African ABET Development Agency SAADA 
    98. South African Governance and Business College 
    99. South West Gauteng College - Molapo Campus 
    100. T Mabuya & Associates CC 
    101. Talent Centre Training 
    102. Talent Emporium Academy (PTY) Ltd 
    103. Thubelihle Graduate Institute 
    104. Thuto-Boswa Education and Training Solution 
    105. Tirhani SkillsTraining Pty Ltd 
    106. Tradesman Consulting and Training Solutions 
    107. Tshwane Training Institute (PTY) LTD. 
    108. UCS Education and Training Services (Pty) Ltd 
    109. Umfolozi FET College 
    110. Umqondo Consultancy 
    111. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    112. University of Venda 
    113. VARGASOL TRAINING INSTITUTE 
    114. VEB CELE & Associates (Pty) Ltd 
    115. Vhutshavhelo Development Forum 
    116. Vicmat Consultants 
    117. Welltec Academy (Pty) LTD 
    118. Ya Hina Management Consulting and projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.