SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

National Certificate: Human Resources Management and Practices Support

SAQA QUAL ID	QUALIFICATION TITLE
20893	National Certificate: Human Resources Management and Practices Support
ORIGINATOR
SGB Human Resource Management and Practices
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
Was SABPP until Last Date for Achievement			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Certificate	Field 03 - Business, Commerce and Management Studies		Human Resources
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	120	Level 4	NQF Level 04	Regular-Unit Stds Based
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Registered"		SAQA 0540/02	2002-02-13	2005-02-13
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2006-02-13		2009-02-13

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification is replaced by:

Qual ID	Qualification Title	Pre-2009 NQF Level	NQF Level	Min Credits	Replacement Status
49691	Further Education and Training Certificate: Human Resources Management and Practices Support	Level 4	NQF Level 04	140	Complete

PURPOSE AND RATIONALE OF THE QUALIFICATION

This qualification will be useful to people who support and participate in human resources management and practices.

People credited with this qualification are able to:

support the implementation of processes and systems related to human resources management and practices in one or more of the following role clusters:

acquisition, development and utilisation of people

establishment and improvement of labour and employee relations

compensation and administration related to human resources management and practices

collect, collate, and distribute information related to people management in line with a given plan

provide advice on or refer to appropriate person in response to queries on organisation procedures related to people management

demonstrate basic understanding of people dynamics and impact in the workplace

demonstrate basic understanding of the functioning of business and the role and contribution of individuals within organisations.

Rationale of the qualification:

Organisations require persons who are able to support human resources management processes and practices.
There is also a need for an initial qualification as a possible first leg of a learning progression path in the human resources management and practices field.

Learners need the qualification to increase their access to employment. It will enable persons who are fulfilling some of the support roles in human resources management and practices without formal qualifications to obtain recognition for their competence.

The specified components in the core category will ensure portability across the Human Resources Management and Practices role clusters, whilst the elective category will make provision for specialisation in a specific area.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that learners will be competent in:

Communication at NQF level 3

Mathematical Literacy at NQF level 3

Recognition of prior learning:

This qualification can be achieved wholly or in part through recognition of prior learning in terms of the criteria laid out.

Evidence can be presented in a variety of forms, including international or previous local qualifications, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

All such evidence should be judged according to the general principles of assessment described in the note for assessors under Criteria for Registration of Assessors.

RECOGNISE PREVIOUS LEARNING?

QUALIFICATION RULES

Mathematics Fundamentals: 45 credits, which are essential to the purpose of this qualification.

EXIT LEVEL OUTCOMES

On completion of this qualification, the learner will be able to:

Perform administrative duties related to human resources management and practices

Support the implementation of procedures and systems related to human resources management and practices in all of the following role clusters:

strategic planning for human resources management and practices

acquisition, development and utilisation of people

establishment and improvement of labour and employee relations

compensation and administration related to human resources management and practices

Collect, collate, and distribute information related to human resources management and practices in the context of a predetermined plan

Provide advice on or refer to appropriate person in response to queries on organisation procedures related to human resources management and practices

Demonstrate basic understanding of people dynamics and impact in the workplace

Demonstrate basic understanding of the functioning of business and the role and contribution of individuals within organisations

Identify strengths and areas for improvement in own learning through self-reflection and reflection on support for organisational human resources management and practices.

ASSOCIATED ASSESSMENT CRITERIA

Administrative duties are correctly identified and interpreted

Administrative duties are performed within agreed time frames in accordance with instructions and requirements

Obstacles to performing administrative duties are identified and appropriate action is taken to remove obstacles oneself or with the help of others.

A plan to collect and collate relevant information is correctly interpreted and executed according to the requirements of the plan.

Appropriate decisions are made to provide advice or to refer to someone else in response to queries related to human resources management and practices.

The principles of interactions between people are correctly explained.

The impact on the functioning of own organization of positive and negative interactions between people is correctly identified and explained.

The principles of successful business operations are correctly explained in the context of own organization.

Categories of role players and their respective contributions to own organization are correctly identified and explained.

Support for the implementation of human resources management and practices procedures and processes is demonstrated in accordance with best practices and organizational and legal requirements.

Strengths and areas for improvement in own learning are correctly identified and adequately evaluated.

Integrated Assessment

For award of the qualification, a candidate must achieve each unit standard.
In addition, candidates must demonstrate the ability to engage in supportive function in an integrative way, dealing with divergent and "random" demands effectively.

INTERNATIONAL COMPARABILITY

This qualification and the component unit standards have been compared with similar qualifications from the following countries:

New Zealand

Scotland

Australia.

In addition, the abilities described in the unit standards have also been compared with the findings of the research commissioned by the World Federation of Personnel Management Associations (WFPMA) as contained in the report by Chris Brewster, Elaine Farndale and Jos van Ommeren, HR Competencies and Professional Standards (Cranfield University, June 2000).

In general this qualification and its component unit standards compare well with their international counterparts. The only major differences are in formatting and scope of coverage or focus. The qualification found to be the most comparable to this one is Scottish Vocational Qualification (SQV) no. G478 Personnel Support Level 3, albeit that SQV Level 3 seems to be more comparable to the South African NQF Level 5 and that the SVQ qualification is consequently at a somewhat higher level. The differences in the NVQ and NQF level structures make direct comparison difficult.

ARTICULATION OPTIONS

This qualification will able to articulate with other qualifications in the sub-field once the other qualifications have been registered. The document "A Framework for Qualifications for Professionals and Practitioners in People Management Processes" explains the relations between these qualifications.

MODERATION OPTIONS

Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA.

Notes for assessors:

Assessors should keep the following general principles in mind when designing and conducting assessments:

Focus the assessment activities on gathering evidence in terms of the main outcomes expressed in the titles of the unit standards to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.

Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.

All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent as defined below:

Principles of assessment:

Appropriateness: The method of assessment is suited to the performance being assessed.

Fairness: The method of assessment does not present any barriers to achievements, which are not related to the evidence.

Manageability: The methods used make for easily arranged, cost-effective assessments that do not unduly interfere with learning.

Integration into work or learning: Evidence collection is integrated into the work or learning process where this is appropriate and feasible.

Validity: The assessment focuses on the requirements laid down in the Standard; i.e. the assessment is fit for purpose.

Direct: The activities in the assessment mirror the conditions of actual performance as closely as possible

Authenticity: The assessor is satisfied that the work being assessed is attributable to the person being assessed.

Sufficient: The evidence collected establishes that all criteria have been met and that performance to the required Standard can be repeated consistently.

Systematic: Planning and recording is sufficiently rigorous to ensure that assessment is fair.

Open: Learners can contribute to the planning and accumulation of evidence. Assessment candidates understand the assessment process and the criteria that apply.

Consistent: The same assessor would make the same judgement again in similar circumstances. The judgement made is similar to the judgement that would be made by other assessors.

NOTES

This qualification has been replaced by qualification 49691, which is "Further Education and Training Certificate: Human Resources Management and Practices Support", Level 4, 140 credits.

Notes on the Unit Standard matrix of the qualification

Fundamental:
20 credits must be selected from the field of Communication studies;
16 credits must be selected from the field of Mathematics;
2 credits must be selected from the field of End-user Computing.

Core:
60.5 credits must be selected.

Elective:
Unit standards with a total of 151 credits are listed in this category. This makes provision for either a generalist or a specialist qualification.

For a generalist qualification, the learner is required to select unit standards totalling at least 24 credits from the list of elective unit standards in order to achieve at least 120 credits.

Learners wishing to specialise in Human Resources Development Support must select unit standards totalling at least 24 credits from the following only:

Supervise work unit to achieve work unit objectives;

Manage individual and team performance;

Prepare learning aids;

Advise and refer learners;

Plan learning events;

Evaluate a course;

Manage a skills development course;

Plan and conduct assessment of learning;

Conduct elementary field research in education, training and development or occupation;

Occupational developments;

Facilitate targeted skills development.

Learners wishing to specialise in Compensation Support must achieve the two unit standards totalling 8 credits from the following list and the balance from the list above:

Administer data, systems, payments and provide advice related to compensation;

Manage the capture, storage and retrieval of human resources information using an information system.

Learners wishing to specialise in Labour Recruitment Support must select unit standards totalling at least 44 credits from the sub-field of Marketing:

Instil in myself a personal marketing culture;

Describe features, advantages and benefits of a range of products;

Identify customers of the business;

Work as a member of a marketing team;

Meet marketing performance standards;

Take orders from customers to fulfill a need for goods and services;

Conduct follow-up with customers to evaluate satisfaction levels.

UNIT STANDARDS:

	ID	UNIT STANDARD TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Core	13995	Demonstrate an understanding of contracts and their sources	Level 1	NQF Level 01	2
Core	14569	Demonstrate an understanding of how to participate effectively in the workplace	Level 1	NQF Level 01	3
Core	13998	Demonstrate an understanding of the principles of supply and demand, and the concept: production	Level 1	NQF Level 01	2
Core	7495	Demonstrate that a person is a physical, mental, spiritual and social being	Level 1	NQF Level 01	2
Core	7498	Describe health care practices and the consequences of chemical dependency	Level 1	NQF Level 01	2
Core	7486	Explain diversity, change and development in societies	Level 1	NQF Level 01	4
Core	7497	Explain human physical development and sexuality	Level 1	NQF Level 01	2
Core	14445	Frame and implement an individual action plan to improve productivity within an organisational unit	Level 1	NQF Level 01	3
Core	13994	Identify and discuss different types of business and their legal implications	Level 1	NQF Level 01	4
Core	7568	Demonstrate knowledge of and produce word processing documents using basic functions	Level 2	NQF Level 02	3
Core	9926	Coach learners	Level 3	NQF Level 03	10
Core	10170	Demonstrate understanding of employment relations in an organisation	Level 3	NQF Level 03	3
Core	12135	Represent stakeholders in consultations and discussions on matters that arise at shop floor level	Level 3	NQF Level 03	3
Core	10980	Induct a new employee	Level 4	NQF Level 04	6
Core	10983	Participate in the implementation and utilisation of equity related processes	Level 4	NQF Level 04	5
Core	10978	Recruit and select candidates to fill defined positions	Level 4	NQF Level 04	10
Fundamental	7576	Demonstrate the ability to use a database for business purposes	Level 3	NQF Level 03	5
Fundamental	9015	Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems	Level 4	NQF Level 04	6
Fundamental	7465	Collect and use data to establish complex statistical and probability models and solve related problems	Level 4	NQF Level 04	5
Fundamental	7485	Demonstrate understanding of real and complex number systems	Level 4	NQF Level 04	3
Fundamental	7484	Describe, represent, analyse and explain changes in shape and motion in 2- and 3-dimensional space with justification	Level 4	NQF Level 04	4
Fundamental	8974	Engage in sustained oral communication and evaluate spoken texts	Level 4	NQF Level 04	5
Fundamental	8977	Evaluate literary texts	Level 4	NQF Level 04	5
Fundamental	7482	Find the derivatives and antiderivatives of a range of sample functions and apply these to problems involving curve sketching, areas under curves, maxima and minima and rates of change	Level 4	NQF Level 04	3
Fundamental	7481	Find the derivatives and integrals of a range of functions including the trigonometric functions and apply these to problems	Level 4	NQF Level 04	4
Fundamental	8978	Motivate judgements on selected literary texts	Level 4	NQF Level 04	5
Fundamental	8975	Read analyse and respond to a variety of texts	Level 4	NQF Level 04	5
Fundamental	9016	Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts	Level 4	NQF Level 04	4
Fundamental	7466	Represent and operate on complex numbers in non-trivial situations	Level 4	NQF Level 04	2
Fundamental	7483	Solve problems involving sequences and series in real and simulated situations	Level 4	NQF Level 04	2
Fundamental	8979	Use language and communication in occupational learning programmes	Level 4	NQF Level 04	5
Fundamental	7468	Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues	Level 4	NQF Level 04	6
Fundamental	7470	Work with a wide range of patterns and inverses of functions and solve related problems	Level 4	NQF Level 04	6
Fundamental	8976	Write for a wide range of contexts	Level 4	NQF Level 04	5
Elective	10169	Administer data, systems, payments and provide advice related to compensation	Level 4	NQF Level 04	4
Elective	9931	Advise and refer learners	Level 4	NQF Level 04	6
Elective	9940	Conduct elementary field research in education, training and development or occupation	Level 4	NQF Level 04	8
Elective	10038	Conduct follow-up with customers to evaluate satisfaction levels	Level 4	NQF Level 04	14
Elective	10014	Describe features, advantages and benefits of a range of products	Level 4	NQF Level 04	6
Elective	9937	Evaluate a course	Level 4	NQF Level 04	8
Elective	9956	Facilitate targeted skills development	Level 4	NQF Level 04	14
Elective	10015	Identify customers of the business	Level 4	NQF Level 04	4
Elective	10021	Instil in myself a personal marketing culture	Level 4	NQF Level 04	4
Elective	9934	Manage a skills development course	Level 4	NQF Level 04	6
Elective	11473	Manage individual and team performance	Level 4	NQF Level 04	8
Elective	10012	Meet marketing performance standards	Level 4	NQF Level 04	4
Elective	9943	Occupational developments	Level 4	NQF Level 04	6
Elective	9950	Plan learning events	Level 4	NQF Level 04	10
Elective	9953	Prepare learning aids	Level 4	NQF Level 04	6
Elective	10981	Supervise work unit to achieve work unit objectives (individuals and teams)	Level 4	NQF Level 04	12
Elective	10037	Take orders from customers to fulfil a need for goods and/or service	Level 4	NQF Level 04	10
Elective	10011	Work as a member of a marketing team	Level 4	NQF Level 04	5
Elective	10171	Manage the capture, storage and retrieval of human resources information using an information system	Level 5	Level TBA: Pre-2009 was L5	3
Elective	7978	Plan and conduct assessment of learning outcomes	Level 5	Level TBA: Pre-2009 was L5	15

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.

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PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

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