SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage administration records 
SAQA US ID UNIT STANDARD TITLE
110009  Manage administration records 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners working in Administration in commercial and non-commercial organisations and is intended to enable them to manage administrative records. It is also applicable to learners working in other sub-fields who are responsible for keeping records of an administrative nature.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Controlling and dealing with confidential information and documents
  • Controlling and evaluating ordering and distribution of office stationery
  • Implementing control measures with individuals. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
  • Documents will include accessible information
  • Stakeholders will include any relevant or interested party. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control and deal with confidential information and documents. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Confidential information is defined and described for a specific organization. 

    ASSESSMENT CRITERION 2 
    2. The system and procedures used for dealing with confidential information is explained with examples. 

    ASSESSMENT CRITERION 3 
    3. Documents are secured in an appropriate manner and within an agreed time frame. 

    ASSESSMENT CRITERION 4 
    4. Utmost care is taken to avoid compromising any relevant stakeholder. 

    SPECIFIC OUTCOME 2 
    Control and evaluate ordering and distribution of office stationery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A plan is presented to effectively control office stationery policies, procedures and strategies. 

    ASSESSMENT CRITERION 2 
    2. Plans are developed on how to monitor, maintain and improve stock levels in accordance with organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Effective shrikgage controls are developed and implemented for an organisation. 

    ASSESSMENT CRITERION 4 
    4. Evidence of accurate reports are produced reflecting stationery movements for a given period. 

    ASSESSMENT CRITERION 5 
    5. The control of the administration system and procedures is explained and applied to ensure effective administering of stationery. 

    ASSESSMENT CRITERION 6 
    6. Documentation used for the control of stationery in an accurate, complete way, which complies with requirements is explained to employees. 

    ASSESSMENT CRITERION 7 
    7. Effective stationery control procedures, systems and follow up actions are evaluated and explained. 

    SPECIFIC OUTCOME 3 
    Implement control measures with individuals. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Contracted control measures are implemented and non-conformances are identified for reporting to person with the authority to deal with them. 

    ASSESSMENT CRITERION 2 
    2. Non-conformances are recorded and corrective actions negotiated according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    3. Reported non-conformance is handled in accordance with organisational policies and procedures and is duly recorded. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as assessors with the Services SETA ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services SETA ETQA, or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services SETA ETQA or with an ETQA that has a Memorandum of Understanding with the Services SETA ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A comprehensive understanding of organisational policies, procedures and systems
  • Methods and techniques for controlling individuals
  • Stationery purchasing and distribution procedures and budget levels
  • Authorisation levels and individuals. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/ A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems which are related to co-ordination and maintenance of effective office procedures and processes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when controlling confidential information, office stationery and individuals. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining to the smooth operating of an office. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with individuals while coordinating and maintaining effective office procedures and processes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology where possible in the control and maintenance of office stationery. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where an ineffective office leads to poor productivity and organisational image. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 
    Core  49129   Further Education and Training Certificate (FETC): Management and Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  67697   Further Education and Training Certificate: Sport Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Core  60652   Professional Qualification: Management and Administration  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  49023   National Diploma: Liaison Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  QCTO 
    Elective  64069   Further Education and Training Certificate: Archives and Records Management  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  71949   Further Education and Training Certificate: Automotive Components: Manufacturing and Assembly  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  49176   Further Education and Training Certificate: Business Systems Operations: End User (ERP)  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  64950   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  58952   Further Education and Training Certificate: Laboratory Analysis  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2008-08-05  As per Learning Programmes recorded against this Qual 
    Elective  64209   Further Education and Training Certificate: Metals Production  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50040   Further Education and Training Certificate: Optical Manufacturing Processes  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 
    Elective  59097   Further Education and Training Certificate: Real Estate  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50560   Further Education and Training Certificate: Small Craft Construction  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2009-08-31  Was MERSETA until Last Date for Achievement 
    Elective  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Elective  36436   National Certificate: Local Economic Development  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  LG SETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abantu Sikhona Trading and Projects (Pvt) Ltd 
    2. ABM Real Estate and Auctioneers 
    3. ACADEMY FOR MASTER AGENTS 
    4. Action Man Solutions 
    5. Advanced Assessments and Training Pty Ltd 
    6. AFRICAN ETD ACADEMY 
    7. AFS Workshop 
    8. Aldabri 106 Institute for Quality Pty Ltd 
    9. Aldes Training Academy 
    10. All Access Holdings 
    11. Amandla Obunye Training Academy 
    12. Andebe Group 
    13. ANSEAT AFRICA PTY 
    14. Aubrey Nyiko Business Enterprise cc 
    15. Ayoba Training Institute (Pty)Ltd 
    16. Bakone Itireleng Trading Enterprises 
    17. Baleseng Kopano Training Academy 
    18. Bantubanye Skills 
    19. BASEDI ENTERPRISES PTY LTD 
    20. BATLAGAE ETD CONSULTANCY 
    21. BDCE 
    22. Benchmark Consultancy 
    23. Beritam Projects and Training Solutions 
    24. BetterLife Training Academy 
    25. Bev Short Training Consultants 
    26. Big J Training Academy 
    27. BPL Academy 
    28. Brainwave Projects 707 
    29. Bright Idea Projects 447 t/a Mind -the- Gap 
    30. Bull's Business and Skills Training Institute 
    31. Business and Auction Academy 
    32. Business Circle Consultation 
    33. Cailey Ann Human Capital Consulting 
    34. Camblish Training Institute 
    35. Circleway College 
    36. Class Skills Development Consultancy 
    37. Connect The Dots 
    38. Consultingbybongi 
    39. CORE Capacity Training Academy 
    40. DB Schenker Logistics Campus MEA Pty Ltd 
    41. Development Bank of Southern Africa (DBSA) 
    42. Dishome Consulting 
    43. Ditlou Solutions 
    44. Divine Academy Skills Training 
    45. DONALD INVESTMENTS AND PROJECTS PTY LTD 
    46. DQ Staffing Solutions 
    47. E Lumina 
    48. Eastcape Midlands Public FET College - Uitenhage (High Street)Campus 
    49. Ebeneza and Sivuyile multipurpose and project 
    50. Edge Training Consultancy 
    51. EDU - FLEET 
    52. Edu Wize Group Pty Ltd 
    53. Edu-Prof Training Centre 
    54. Elective Training Institute Enterprise CC 
    55. Employ and Empower Deaf (Pty) Ltd 
    56. Encore Real Estate 
    57. ESI Academy 
    58. Euro Blitz 
    59. Evers Xcellence Management Consulting 
    60. EXECUPRIME BUSINESS COLLEGE 
    61. EZA Ekhaya ZA Pt y Ltd 
    62. FBT Consultants CC 
    63. Future Performance Training 
    64. GATYANA TRAINING ACADEMY 
    65. Gauteng Association Of Local Authorities 
    66. Glere Skills and Consultants 
    67. Global Maritime Legal Solutions Pty Ltd 
    68. Global Star Trading 
    69. Highrise Business Academy 
    70. HLENGISINDI ENTERPRISE PTY LTD 
    71. Hlombe and Associates 
    72. HR Consultancy and Learning 
    73. HYDE PARK BUSINESS SCHOOL HPBS 
    74. I CARE RESOURCE CENTRE 
    75. IGKM Management Services (Pty) Ltd 
    76. Ikhwezi Management and Training Institute 
    77. Imperial Logistics & Transport A Div Of Imper 
    78. Inafrica General Trading Pty LTD 
    79. INDALO TRADINGS PTY LTD 
    80. INFINITUS TRAINING SOLUTION 
    81. Innovative Shared Services 
    82. Intelligent Africa Marketing & Training 
    83. INTSHIVA CONSULTING PTY LTD 
    84. ISIKOLO School of Learning 
    85. Itakane RPL Assessment Centre 
    86. IWASA HOLDINGS PTY LTD 
    87. Iyanda Holdings(Pty) Ltd 
    88. Izipho Zomphakathi Multiskills 
    89. JIT Projects 
    90. Johnson'S Promotions 
    91. JOSHILA DESAI INSTITUTE 
    92. Josmap Training Institute 
    93. JUBILEE SKILLS ACADEMY 
    94. KC Skills Development 
    95. Kefen Property Group 
    96. Khanyisa Technical Institute 
    97. Khanyisela College 
    98. Khulisane Academy 
    99. KLM Empowered Human Solution Specialists 
    100. Kululeko Consulting 
    101. KweLanga Training 
    102. LEARN247 
    103. Learning Exchange Pty (Ltd) 
    104. LETHATSI 
    105. LETZAA Group 
    106. Life Long ABET Consulting 
    107. Limadi Industrial Projects 
    108. Lindobile Consulting and Trading 
    109. Litonya Institute of Hospitality and Design 
    110. LSC Staffing Solutions 
    111. M28 Consulting and Training 
    112. MADYONZI TRADING AND PROJECTS 
    113. Magumzane Traiding cc 
    114. Mahayi HRD Services cc 
    115. MAITE BUSINESS CONSULTING AND TRAINING AGENCY 
    116. Makwedeng Training 
    117. Management College of Southern Africa (MANCOSA) 
    118. Marex Properties 
    119. Mcanyi Group 
    120. Megro Learning Lowveld 
    121. MENCHO BUSINESS DEV PTY LTD 
    122. Meraki Property Solutions 
    123. MJ Mafunisa Consulting (PTY) LTD 
    124. ML Viljoen Consultants 
    125. Mmanape Management Solutions 
    126. MML Consulting CC. 
    127. Mohlaje Solutions (Pty) Ltd 
    128. MOLEMOTHEO TRADING 
    129. Monepe Holdings (Pty) Ltd 
    130. Moripe Business Training and Consultants 
    131. Mortarboard Solutions 
    132. MSV Wealth Management 
    133. MUMA INVESTMENTS PTY LTD 
    134. MWG Logistical Services 
    135. Myeza Trading Enterprise 
    136. Myfamily Projects and Consulting 
    137. N and C Civils 
    138. Ndlela and Sons 
    139. NEMBA CAPITAL CC 
    140. NETWORKING HIV AND AIDS COMMUNITY OF SOUTHERN AFRICA NPC 
    141. Networx for Career Development 
    142. NeuroCoach Institute 
    143. NEWBRIDGE INSTITUTE PTY LTD 
    144. Nomagwanishe Investments cc 
    145. Nomatye Institute 
    146. NOSA LOGISTICS PTY LTD 
    147. NTI College 
    148. NUEMANN VAN ROOYEN INC 
    149. Ogni Cosa Trading Enterprise 
    150. ONKABETSE AND SIKO GROUP 
    151. Open Learning Group 
    152. Orange Training Academy 
    153. Outeniqua Leadership Institute 
    154. P and R Development and Training (Pty) Ltd 
    155. Pacinamix 
    156. Pathways of Purpose Potential Development Centre 
    157. Peakford Management Consulting 
    158. Pebetse Training and Consulting 
    159. Performance Management Collaborative Africa 
    160. Petra institute of Development (PTY) Ltd 
    161. Pietersburg Labour Consultants 
    162. Pioneer Business Consulting 
    163. PM Skills House 
    164. PMA Holdings (PTY ) LTD. 
    165. POP Training & Consulting 
    166. Prodigy Business Services 
    167. Production Management Institute (PMI) 
    168. Propat 
    169. PropDirect 
    170. Prosam Consulting & Training Group 
    171. Prospect Plus 
    172. Prospen Group 
    173. Pulakgadi Training Consulting CC 
    174. Pulse Network 
    175. QETO BUSINESS CONSULTING 
    176. Quantum Leap College Pty Ltd 
    177. RED Management Consultants 
    178. Reflections Development Institute 
    179. Regent Business School (Pty) Ltd t/a Regent Business School 
    180. Resonance Institue of Learning 
    181. RICHARDS BAY COAL TEMINAL COMPANY LIMITED (Legacy) 
    182. ROBIN T J THOMAS BUSINESS CONSULTANT 
    183. Rock Lilly Connections 
    184. Roquette Holdings 
    185. ROSHEC 
    186. ROYAL HOMES REAL ESTATE ACADEMY PTY LTD 
    187. RRK Training 
    188. SA Maritime School and Transport College 
    189. Sanda Skills Development 
    190. SARDONIX PROPERTIES AND INVESTMENTS 
    191. School of Shipping 
    192. SDC Transport and Logistics (Pty) Ltd 
    193. Sebenzisanane Human Capital 
    194. SEOPOSENGOE TRAINING CONSULTANCY CC 
    195. Seshni Consulting 
    196. Sezela Training Academy 
    197. SFM CONSULTANTS PTY LTD 
    198. Shipping And Transport College Pty Ltd 
    199. Shirs Vision Compleadev 
    200. Siyakha Learning 
    201. Siyaya Skills Institute Eastern Cape 
    202. SIZA NESU TRAINING AND DEVELOPMENT 
    203. Skills Development Professionals Pty Ltd 
    204. SODUKO CONSULTANTS PTY LTD 
    205. SOMANDLA ENTREPRENEURSHIP ACADEMY 
    206. Sonani Training and Communications 
    207. South African ABET Development Agency SAADA 
    208. South African Governance and Business College 
    209. South African School of Education for Paralegal Training Mpumalanga 
    210. South West Gauteng College - Molapo Campus 
    211. SPINA Consultancy cc Cape Town 
    212. T Mabuya & Associates CC 
    213. Takusani Group 
    214. Talent Centre Training 
    215. Talent Emporium Academy (PTY) Ltd 
    216. TANAKA SOFT SOLUTIONS 
    217. THABANGOFE LE JOY TRADING ENTERPRISE 
    218. The Iscariota Group (Pty) Ltd 
    219. The Legacy Four 
    220. The Skills Development Corporation Private 
    221. THINKFREE AFRICA 
    222. Threshold Advance Training 
    223. Thubelihle Graduate Institute 
    224. THUSA LUSHAKA TRAINING AND DEVELOPMENT 
    225. Thuto-Boswa Education and Training Solution 
    226. TIESPRO (Pty) Ltd 
    227. Timothy Lloyd Global Transformation Concepts 
    228. Tin Business Solutions 
    229. TMT Training Institute 
    230. Tradesman Consulting and Training Solutions 
    231. Trainers without Borders 
    232. Training and Progression House 
    233. TRAINING ATOMS 
    234. Training Consultant and SD College 
    235. Training Force 
    236. Training Portal Online 
    237. Trilennium 
    238. Triton Express (Pty) Ltd 
    239. Triton Express Pty Ltd 
    240. Tru-ThoughtsTrading and Projects 
    241. TRUE REAL ESTATE COLLEGE 
    242. TS MADALA PROPERTIES PTY LTD 
    243. Tshwane Training Institute (PTY) LTD. 
    244. Umfolozi FET College 
    245. Uniko Development and Training Projects 
    246. Universal Knowledge Software 
    247. UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD 
    248. URBANITE ENTERPRISES PTY LTD 
    249. Vicmat Consultants 
    250. VRV SINGH ENTERPRISES LTD 
    251. VUCA INSTITUTE OF LEADERSHIP DEVELOPMENT 
    252. Vumilia Africa Group 
    253. VVM Telecoms 
    254. Wealth in Progress Training 
    255. West Durban College 
    256. WHSE Training College (Pty) Ltd 
    257. Workplace and Entrepreneurship Talent Solutions 
    258. Xoliswa Tini Training Academy 
    259. Yellow Media Publishers 
    260. Yes We Can Consulting Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.