SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Solve problems, make decisions and implement solutions

SAQA US ID	UNIT STANDARD TITLE
242817	Solve problems, make decisions and implement solutions
ORIGINATOR
SGB Generic Management
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Generic Management
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular-Fundamental	Level 4	NQF Level 04	8
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions.

The qualifying learner is capable of:

Defining a problem.

Investigating the problem.

Generating problem solutions.

Implementing problem solution.

Evaluating the effectiveness of the solution.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this unit standard should be competent in Communication and Mathematical Literacy at NQF Level 3.

UNIT STANDARD RANGE

'Area of responsibility' includes, but is not limited to, cost centre, section, department or team.

'Junior managers' include, but are not limited to, team leaders, supervisors, foremen and section heads.

'Standard Operating Procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.

'Organisation' includes but is not limited to, workplace, work context, work unit, company, department or section.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Define the problem.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Problems are defined according to the verified information.

ASSESSMENT CRITERION RANGE

Information includes, but is not limited to, facts and opinions (positive or negative), future implications of no action, and emotions.

ASSESSMENT CRITERION 2

The rationale for consulting with stakeholders and role-players is explained to ensure that they contribute to the various stages of the problem-solving process.

ASSESSMENT CRITERION 3

Techniques in the formulation of the problem definition are explored and explained, according to theory and practice.

ASSESSMENT CRITERION 4

A technique is selected in line with the context of the problem.

SPECIFIC OUTCOME 2

Investigate the problem.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

A problem is investigated to ascertain the various components.

ASSESSMENT CRITERION 2

Further information is obtained, if required, and all information is critically examined for its relevance to the problem.

SPECIFIC OUTCOME 3

Generate problem solutions.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Possible solutions are generated by using a range of problem-solving techniques.

ASSESSMENT CRITERION RANGE

Includes, but is not limited to: Delphi Technique, Mapping, Computer Modelling, Observation, Questionnaires, Experiments, Brainstorming and other creative thinking techniques.

ASSESSMENT CRITERION 2

Criteria are identified and weighted to enable the ranking of proposed solutions.

ASSESSMENT CRITERION RANGE

Includes, but is not limited to: Feasibility, time, cost, resource implications, stakeholder commitment, and logistics.

ASSESSMENT CRITERION 3

Possible solutions are evaluated against the established criteria in order to determine suitability.

SPECIFIC OUTCOME 4

Implement solution(s).

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

The optimum solution(s) is (are) selected in accordance with given criteria.

ASSESSMENT CRITERION 2

Stakeholders are consulted prior to implementation, so as to obtain commitment.

ASSESSMENT CRITERION 3

The selected solution (s) is (are) implemented, according to organisational constraints.

SPECIFIC OUTCOME 5

Evaluate the effectiveness of the solution.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Criteria for the measurement of the effectiveness of the solution are identified according to the problem definition.

ASSESSMENT CRITERION RANGE

Criteria include, but is not limited to, feasibility, suitability, acceptance, return on investment and alignment to role or strategy.

ASSESSMENT CRITERION 2

The effectiveness of the solution is evaluated against the criteria.

ASSESSMENT CRITERION 3

Corrective action is identified and applied, where possible.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.

Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.

Training providers must be accredited by a relevant ETQA.

Assessment should include both formative and summative assessment.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

N/A

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO WORKING

Work effectively with others as a member of an organisation by obtaining stakeholder involvement in generating solutions to problems.

UNIT STANDARD CCFO ORGANISING

Organise and manage him/her self and his/her activities responsibly and effectively in using the criteria for selection of optimum solution.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise, and critically evaluate information to ensure accurate problem definition.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	80928	National Certificate: Confectionery (Chocolate, Sugar and Biscuit) Manufacturing	Level 3	NQF Level 03	Passed the End Date - Status was "Reregistered"	2023-06-30	FOODBEV
Core	64411	Further Education and Training Certificate: Automotive Spray Painting	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Core	57712	Further Education and Training Certificate: Generic Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	58063	Further Education and Training Certificate: Labour Recruitment Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Core	64209	Further Education and Training Certificate: Metals Production	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	93995	Further Education and Training Certificate: Payroll Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Core	65669	Further Education and Training Certificate: Thoroughbred Horse Racing	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	CATHSSETA
Core	61609	Further Education and Training Certificate: Volunteer Support	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	64069	Further Education and Training Certificate: Archives and Records Management	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	ETDP SETA
Elective	61595	Further Education and Training Certificate: Business Administration Services	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	49176	Further Education and Training Certificate: Business Systems Operations: End User (ERP)	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES
Elective	67509	Further Education and Training Certificate: Community Development	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	As per Learning Programmes recorded against this Qual
Elective	65589	Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Elective	48915	Further Education and Training Certificate: Manufacturing and Assembly Operations Supervision	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Elective	61670	Further Education and Training Certificate: Railway Construction and Maintenance	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Elective	65529	Further Education and Training Certificate: Transport Operations	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2023-06-30	TETA
Elective	36153	National Certificate: Polymer Composite Fabrication	Level 4	Level TBA: Pre-2009 was L4	Passed the End Date - Status was "Reregistered"	2023-06-30	MERSETA
Elective	58759	National Certificate: Ports and Harbours	Level 5	Level TBA: Pre-2009 was L5	Passed the End Date - Status was "Reregistered"	2015-06-30	TETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	AFRICA COMPETENCY DEVELOPMENT (PTY) LTD
2.	Basadi Africa Management
3.	Central Institute of Professional Studies and Services
4.	Chartered Institute of Management (Pty) Ltd
5.	Compass Academy of Learning
6.	Dee s Training PTY LTD
7.	DISASTER MANAGEMENT SOLUTIONS (PTY) LTD (DMS)
8.	Eden Training Academy
9.	Edu Wize Group Pty Ltd
10.	EDUTEL SKILLS DEVELOPMENT PTY LTD
11.	Edutel Wholesale & Retail Academy
12.	FBT Consultants CC
13.	Giamanje TVET College
14.	Goldfields TVET College
15.	Gotsec Skills Training
16.	Heirs Training and Development
17.	Innovative Shared Services
18.	IQ Skills Academy (PTY) LTD.
19.	Itireleng Bokamoso Trading Development Services and Associates
20.	Jobafrik Consulting
21.	Karabo Info Centre and Trading
22.	KOKANO PROJECTS PTY LTD
23.	KWAZULU NATAL EXPERIMENTAL COLLEGE
24.	Learning Exchange Pty (Ltd)
25.	LESEDI EDUCARE ASSOCIATION
26.	Mamuhle Academy
27.	MENTORNET (PTY) LTD
28.	Mortarboard Training Solutions
29.	MWG Logistical Services
30.	Nemalale Eagles Consultancy CC
31.	NTI College
32.	OPELONG BUSINESS INSTITUTE (PT
33.	Optimum Learning Technologies
34.	Orbit FET College - Central Office
35.	Peakford Management Consulting
36.	Petra Institute of Development
37.	Prestige Leaders Consulting (Pty) Ltd
38.	Professional Development and Training Institute (Pty) Ltd
39.	Progressive School of Business and Engineering (Pty)
40.	PTDEV (Pty) Ltd
41.	QT Training (Pty) Ltd
42.	Quantum Leap College Pty Ltd
43.	SA Maritime School and Transport College
44.	Sebenzisanane Human Capital
45.	Siza Nesu Training and Consultants
46.	South African Corporate Training Association
47.	Southern African Youth Movement
48.	Spears Business and Life Coach Consulting
49.	Spotru Training Centre
50.	Step Ahead Academy (Pty) Ltd
51.	Tasc Business Consulting and Training
52.	Tembe Service Providers
53.	Training Consultant and SD College
54.	Transafric Consulting Pty Ltd
55.	Tshwane Training Institute (PTY) LTD.
56.	UNIVERSITY OF BUSINESS EXCELLENCE(PTY)LTD
57.	Vhutshilo Health And Training Organisation
58.	Vuselela TVET College
59.	WEST COAST COLLEGE FET