SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy at Vaal Triangle (AVT 
    2. Academy Training Group 
    3. Acorser Corporate & Business Consulting t/a Acorser Academy 
    4. Action for Blind and Disabled 
    5. Action4 
    6. Affirmations Training 
    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. Aldabri 106 Institute for Quality Pty Ltd 
    10. All Nation Group Five Trading and Projects 
    11. Amadi Institute of Management And Technology (Pty) Ltd 
    12. Amandla Obunye Training Academy 
    13. Amilak Training Center 
    14. Angie Technologies 
    15. Answer The Call Skills and Entrepreneurship 
    16. ASMO INSTITUTE OF BUSINESS AN 
    17. Aspirations Communication Training CC 
    18. Assured Vocational Skill Institute 
    19. Assured Vocational Skills Institute (Pty) Ltd 
    20. ATTI IT SOLUTIONS (Bloemfontei 
    21. ATTI Nelspruit Pty Ltd 
    22. Atvance Institute (Pty) Ltd 
    23. AVUXENI COMPUTER ACADEMY KZN 
    24. Balefile Trading and Services 
    25. Basadipele Skills Development and Training 
    26. BEE Clinic Pty Ltd 
    27. Bells Technical College 
    28. Birnam Business College (Pty) 
    29. Bokamoso Skills and Economic Development Centre 
    30. Brainwave Projects 1430 cc 
    31. BTC Campus (Pty) Ltd 
    32. Business Optimization Training Institute (Pty) Ltd 
    33. Careers IT 
    34. CENTRE FOR EXCELLENCE & PROFESSIONAL TRAINING 
    35. CHILI PEPPER INFORMATION TECHNOLOGY SOLUTIONS 
    36. Claas Illustration 
    37. Clean Heat Academy 
    38. College Africa Group (Pty) Ltd 
    39. Columbus Consulting Pty Ltd 
    40. Common Vision Young Specialist Trading cc 
    41. COMPUSTEPS COLLEGE (PTY) LTD 
    42. CSL Accountants 
    43. CTU Training Solutions 
    44. CYBAX SYSTEMS 
    45. CYBER-CITY IT SOLUTIONS 
    46. dc academy 
    47. DC Academy (PTY)LTD 
    48. Decade Pulse (Pty) Ltd 
    49. Dee's Training (Pty) Ltd 
    50. Delight Computer Training 
    51. Eagle Computer Training 
    52. Eagle High IT Training 
    53. EAST LONDON MANAGEMENT INSTITUTE 
    54. Eastern Cape Academy of Technology 
    55. ED-U Options Academy 
    56. Ekasi IT Solutions Centre 
    57. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    58. Elangeni Training Institute 
    59. Elchees Software Solutions 
    60. Emalahleni Institute of Techno 
    61. Enter on Stilts 
    62. Epitome Villa (Pty)Ltd 
    63. Eshybrand Pty Ltd 
    64. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    65. Finweb Business Consultancy 
    66. Foster-Melliar (Pty) Ltd 
    67. Fourways Private College 
    68. Futurekids SA (Fochville) 
    69. Genii Institute PTY LTD 
    70. Gert Sibande FET College 
    71. Gigimo Tourism Academy 
    72. Global Institute for Capacity 
    73. Greater Tzaneen Community Foundation 
    74. Growth Management Consulting cc 
    75. Gurandbuilt Management Development 
    76. HAVOHEJ CONSULTANCY 
    77. Hazyview Computer College 
    78. Hectic Productions cc 
    79. HILLCROSS BUSINESS SCHOOL (PTY 
    80. Hlanganani ICT (Pty) Ltd 
    81. Home of Compassion/Grace Ministries 
    82. HUAWEI Technologies Africa (PTY) LTD 
    83. iCollege College 
    84. Ikusasa Technology Solutions 
    85. Ikusasalethu Youth Development Project NPC 
    86. iLearn Corporate Services PTY LTD 
    87. Imbizo Training and Development Consultants Cc 
    88. Information Technology Resource Centre 
    89. Inqubeko Institute (Pty) Ltd 
    90. IT Academy 
    91. IT-HI-Q Training (PTY) Ltd 
    92. Iyam Training Services 
    93. Jeppe College of Commerce and 
    94. Jumpstart Training Institute 
    95. K Boneng Consulting Services P 
    96. K Centre Business Enterprise (PTY) LTD 
    97. Keep The Dream 285 
    98. Keybase Training Solutions Cc 
    99. King Sabata Dalindyebo TVET College 
    100. KN Training Specialist 
    101. KT Mobile Services 
    102. Kundani Trading 
    103. L and P Computer Academy Pty Ltd 
    104. Legal Practice Academy 
    105. Leseding Computer Systems 
    106. LETAGO DEVELOPMENT CONSULTING 
    107. LIMPOPO COMPUTER COLLEGE BK 
    108. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    109. Loomee Group 
    110. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    111. Makhophila Training 
    112. Malope It Solutions (Pty) Ltd 
    113. Masakhane Training and Consult 
    114. Mash Computer Training 
    115. Matibidi Raphela Investments (Pty) LTD 
    116. MBOWA COLLEGE PTY LTD 
    117. Metanoia Ratings PTY LTD 
    118. MMELA VILLAGE TECHNOLOGIES (PT 
    119. MND Training and Projects 
    120. Mogapi Education Group (Pty) Ltd 
    121. Moripe Business Training and C 
    122. MORTERBOARD TRAINING SOLUTIONS 
    123. Motlhamme Executive Management 
    124. Moving Ahead Development Agenc 
    125. MP Avuxeni Computer Academy 
    126. Mpande Technologies cc 
    127. Mthonyama Technologies cc 
    128. Mufuka Business and Technical 
    129. Musengavhadzimu Media 
    130. Natfin Holdings Pty Ltd 
    131. NBC Technologies 
    132. NCC - Vereeniging 
    133. NCM Computer and Business Academy 
    134. Ndulita Solutions 
    135. New Era Computer Training Centre (Hidobyte CC) 
    136. New Link Computer Skills 
    137. Nolwazi Stem Education for The 
    138. Ntamunde Investment 
    139. Ntandokazi Holdings Pty Ltd 
    140. NW Avuxeni Computer Academy 
    141. Nyankwavi Inverstment 
    142. Nyathela Business College 
    143. Nyelati Trading Enterprise 
    144. Olrich Home of Technology 
    145. On the Ball College Pty ltd 
    146. OPELONG BUSINESS INSTITUTE (PT 
    147. Paramixed Pty Ltd 
    148. Parkton College of Catering & Tourism Studies 
    149. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    150. Pioneer Business Consulting 
    151. Polokwane Technology Institute (Pty) Ltd 
    152. Pretoria Technical College 
    153. Priha Projects Pty Ltd 
    154. Progressive School of Business 
    155. Prophesy Training College (Pty) Ltd 
    156. PRX SCHOOL TEST 
    157. QUARPHIX (PTY) LTD 
    158. Ramotec Business College 
    159. Rand Training College 
    160. Redefine Human Capital (PTY) L 
    161. Richfield Graduate Institute of Technology Pty Ltd 
    162. Rostec Technical FET College (Pty) Ltd 
    163. RUDO CONSULTING cc 
    164. Sabile Human Resources Consult 
    165. SANDM IT TRAINING (PTY) LTD 
    166. SED Computer Academy 
    167. Sesk Facilitation Development (PTY) LTD 
    168. Silulo Ulutho Technologies 
    169. Sinovuyolethu Trading (Pty) Ltd 
    170. Sisekelo Sustainability Institute 
    171. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    172. Skills Unlimited 
    173. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
    174. Spears Business and Life Couch Consulting (Pty) Ltd 
    175. SPLS Consultants (Pty) Ltd 
    176. SUCCESS BUILDERS INTERNATIONAL CC 
    177. Success Christian Training Cen 
    178. Succinct Investments (Pty) Ltd 
    179. SUPREME ICT CONSULTANTS 
    180. Synergistic Covenant Network NPO 
    181. Tech-Com Solutions cc 
    182. Techtisa (pty) Ltd 
    183. Terrawood 
    184. Terry Computer Services cc 
    185. Thalita Koume Directions (Pty) Ltd 
    186. The Finishing College (Pty) Lt 
    187. THE SKILLS DEVELOPMENT CORPORA 
    188. Think Tank T2 (Pty) Ltd 
    189. Titan Trade Technologies 
    190. Tlou Foundation College 
    191. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    192. Tshwane College of Commerce an 
    193. Tsima Consulting Development S 
    194. TSP COLLEGE 
    195. TURFLOOP TRAINING SERVICES CC 
    196. Ubuhlanti Sances Trading (Pty) Ltd 
    197. Ukwazi Academy and Corporate S 
    198. Umbrella Training and Development 
    199. Umbusi Consulting Services 
    200. UTHINGO BRITE SERVICES 
    201. Varsity Institute of Science & Technology (Pty)Ltd 
    202. Visionary Skill Academy 
    203. Vukani Solutions 
    204. VUTHLARI MARKETING CONSULTING 
    205. Waterberg TVET College 
    206. Wellinkwise Pty Ltd 
    207. Whitestone College 
    208. WORK SKILLS RESOURCES CC 
    209. Working Solution International 
    210. Xylo Trading 12 (Pty) Ltd 
    211. YITRO INNOVATIONS 
    212. Yonet Training Academy 
    213. Youth Media Movement 
    214. ZA WIT (PTY) LTD 
    215. Zealot Business College 
    216. Zikode Development Trust 
    217. ZIPHELELE RURAL DEVELOPMENT AC 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.