SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Function in a business environment 
SAQA US ID UNIT STANDARD TITLE
7785  Function in a business environment 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should contribute to the smooth running of the office and as such should help others wherever possible. The right attitudes will lead to more efficient operations with greater respect for others. All staff should be able to do basic maintenance and replenishment of consumables. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Develop a strategy for maintaining office equipment in accordance with organisational requirements. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
Safety principles for the general operation of electrical equipment are described. 

ASSESSMENT CRITERION 2 
The importance of all personnel understanding the function and the use of office equipment are explained. 

ASSESSMENT CRITERION 3 
The range of consumables which may be replenished are listed and the reason therefore explained. 

ASSESSMENT CRITERION 4 
Arrangements to repair equipment that is not in good working order are made. 

ASSESSMENT CRITERION 5 
Ways of learning how to operate technology are given. 

ASSESSMENT CRITERION 6 
Office equipment is operated efficiently. 
ASSESSMENT CRITERION RANGE 
The range of office equipment is: Fax, Photocopier and Switchboard.
 

SPECIFIC OUTCOME 2 
Complete the work for which you are responsible in accordance with organisational procedures, requirements and priorities. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
The importance of being sensitive to other people's needs and cultures is explained and ways on how to contribute to the overall effectiveness of the team are given. 

ASSESSMENT CRITERION 2 
Issues requiring confidentiality are described. 

ASSESSMENT CRITERION 3 
The extent of one's own responsibility in the office is described. 

ASSESSMENT CRITERION 4 
Work is being prioritised and the reasons for making this decision are described. 

ASSESSMENT CRITERION 5 
The various filing systems are described and documents are filed by using a recognised filing system. 
ASSESSMENT CRITERION RANGE 
The range of filing systems is: Index and alphanumeric.
 

ASSESSMENT CRITERION 6 
Business information is analysed and distributed, ensuring that individual needs are met. 
ASSESSMENT CRITERION RANGE 
The range is: Faxes and messages.
 

ASSESSMENT CRITERION 7 
Examples of situations where it is acceptable to deviate from organisational procedures are given. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO WORKING 
Work effectively with others:
  • Given a particular team of people, decide how one can contribute to the overall effectiveness of the team.
  • Site examples of situations where it is acceptable to deviate from establishment procedures and give reasons why.
  • Analyse and distribute business information, ensuring that individual needs are met. 
    		•

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of:

    Learning / Curriculum:
  • Learning should include the use and day to day maintenance of photocopy and fax machines as well as principles of using electrical equipment.
  • Mock office role-plays are useful exercises for drawing together communication, use of the telephone and functioning in an office.
  • Filing systems should be covered sufficiently enough so that the learner is able to recognise and use an index, numerical and alphabetical filing system.

    Performance systems:
  • Ongoing performance in this area is desirable.
  • An appraisal system utilising colleague input is recommended. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 
    Core  22442   National Certificate: Freight Forwarding  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2008-09-13  TETA 
    Core  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  20416   National Certificate: Conservation: Natural Resource Management: Terrestrial  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2008-03-12  Was CATHSSETA until Last Date for Achievement 
    Core  20414   National Diploma: Service Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Fundamental  61597   National Certificate: General Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Fundamental  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23433   Further Education and Training Certificate: Micro Finance  Level 4  Level TBA: Pre-2009 was L4  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  BANKSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  14109   National Diploma: Fast Food Services  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  61596   National Diploma: Food and Beverage Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14112   National Diploma: Professional Cookery  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AAR Trading and Projects (Pty) Ltd 
    2. Academy at Vaal Triangle (AVT 
    3. Action for Blind and Disabled 
    4. Amandla Obunye Training Academy 
    5. Aspirations Communication Training CC 
    6. Assured Vocational Skills Institute (Pty) Ltd 
    7. Atvance Institute (Pty) Ltd 
    8. Balefile Trading and Services 
    9. Bokamoso Skills and Economic Development Centre 
    10. Chartall Business College 
    11. College Africa Group (Pty) Ltd 
    12. CSL Accountants 
    13. DC Academy 
    14. Eagle Computer Training 
    15. Ekasi IT Solutions Centre 
    16. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    17. Elangeni Training Institute 
    18. Elchees Software Solutions 
    19. Eshybrand Pty Ltd 
    20. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    21. Felix Risk Training Consultants 
    22. Finweb Business Consultancy 
    23. Foster-Melliar (Pty) Ltd 
    24. Fourways Private College 
    25. Get Ready information Services 
    26. Gigimo Tourism Academy 
    27. Global Institute for Capacity 
    28. HAVOHEJ CONSULTANCY 
    29. Hazyview Computer College 
    30. HILLCROSS BUSINESS SCHOOL (PTY 
    31. Hlanganani ICT (Pty) Ltd 
    32. Ikusasalethu Youth Development Project NPC 
    33. Inqubeko Institute (Pty) Ltd 
    34. IT Academy 
    35. Jeppe College of Commerce and 
    36. Jumpstart Training Institute 
    37. K Boneng Consulting Services P 
    38. K Centre Business Enterprise (PTY) LTD 
    39. Legal Practice Academy 
    40. Loomee Group 
    41. MAKHENSA GLOBAL ICT SERVICES 
    42. Masakhane Training and Consult 
    43. MAT 007 (PTY) LTD 
    44. Matibidi Raphela Investments (Pty) LTD 
    45. Mogapi Education Group (Pty) Ltd 
    46. Moving Ahead Development Agenc 
    47. Musengavhadzimu Media 
    48. Natfin Holdings Pty Ltd 
    49. Ndulita Solutions 
    50. Octomate Education Pty Ltd 
    51. Polokwane Technology Institute (Pty) Ltd 
    52. Progressive School of Business 
    53. PRX SCHOOL TEST 
    54. QUARPHIX (PTY) LTD 
    55. Reach Summit 
    56. Redefine Human Capital (PTY) L 
    57. RIAPHATHUTSHEDZA 
    58. Richfield Graduate Institute of Technology Pty Ltd 
    59. Rostec Technical FET College (Pty) Ltd 
    60. RUDO CONSULTING cc 
    61. Sabile Human Resources Consult 
    62. SANDM IT TRAINING (PTY) LTD 
    63. Silulo Ulutho Technologies 
    64. Sinovuyolethu Trading (Pty) Ltd 
    65. Synergistic Covenant Network NPO 
    66. Techtisa (pty) Ltd 
    67. The Finishing College (Pty) Lt 
    68. Titan Trade Technologies 
    69. TORQUE TECHNICAL COMPUTER TRAINING PTY LTD 
    70. Varsity Institute of Science & Technology (Pty)Ltd 
    71. Wellinkwise Pty Ltd 
    72. Whitestone College 
    73. ZA WIT (PTY) LTD 
    74. Zealot Business College 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.