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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
National Certificate: Wholesale and Retail Operations Supervision |
SAQA QUAL ID | QUALIFICATION TITLE | |||
49397 | National Certificate: Wholesale and Retail Operations Supervision | |||
ORIGINATOR | ||||
SGB Retail and Wholesale | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
W&RSETA - Wholesale & Retail Sector Education and Training Authority | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
National Certificate | Field 11 - Services | Wholesale and Retail | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 120 | Level 4 | Level TBA: Pre-2009 was L4 | Regular-Unit Stds Based |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Passed the End Date - Status was "Reregistered" |
SAQA 06120/18 | 2018-07-01 | 2023-06-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification replaces: |
Qual ID | Qualification Title | Pre-2009 NQF Level | NQF Level | Min Credits | Replacement Status |
13719 | National Certificate: Retail and Wholesale, Sales and Service Technology | Level 4 | NQF Level 04 | 124 | Complete |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
This qualification is a further step in a learning pathway that underpins a career in the Wholesale and Retail arena, and helps the progression for a career path within an organisation. This qualification is rooted in actual practice and the learner is expected to be part of a public or private organisation and/or company operating in the area.
The Certificate will form part of a learning pathway that currently stretches from NQF Levels 2 to 5. This pathway will culminate in a qualification at NQF Level 5 with the prospect of a management position within an organisation. Specifically, the purpose of this Certificate qualification is to equip learners to understand and acquaint themselves with the principles of supervision and team leadership within the Wholesale & Retail sector and to provide career paths with associated learnerships through various levels and areas of the Wholesale and Retail environment. Supervision in this context includes all activities ensuring the achievement of desired results and the correct implementation of prescribed policies, procedures and activities. The Certificate thus aims to build capacity and improve skills at lower management level in the Wholesale and Retail sector thus ensuring the development of competence and increased service delivery in this field. The qualification provides learners with greater competence in people management within the Wholesale and Retail Sector. Rationale for the Qualification South Africa has a well-developed and extensive Wholesale & Retail industry, which is spread nationally. It is estimated that all those individuals who are wishing to enter the supervisory management level in the Wholesale and Retail Sector will benefit from the proposed Qualification. The Certificate in Wholesale and Retail Operations Supervision, NQF Level 4, is designed to meet the needs of the learners who are already employed and involved in the Wholesale and Retail field. Learners with a qualification up to level 3, including through RPL, who wish to pursue a career in this area, or in fields where this learning may be useful will be allowed access to this certificate. This furthermore includes adult learners who want to enter the arena or develop their careers in one or more of the related sub-fields. Since this Certificate is part of a learning pathway it will allow mobility to persons operating at any level in the field. The development of competence in this field will lead to world-class service delivery and company longevity. Application of the learning achieved in completing this qualification will also assist persons to enter other industries where they will be able to apply this learning in a different context. This qualification also reflects some of the needs of the Wholesale and Retail Sector both now and in the future. It gives accessibility and flexibility to learners employed at the appropriate level desiring learning and growth opportunities, as well as the self-employed. In addition, many of those planning to develop to higher levels, or entering an organisation at a higher level, may well want to, or be required to, complete learning at this level. The added value of the skills, knowledge and understanding developed by the Certificate will be evidenced by greater productivity resulting from the improved performance by the learner, due to the integration of the learning which will have taken place in the workplace. |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
Learners starting to access this qualification will have demonstrated competence against the relevant Numeracy and First Language Literacy standards at NQF Level 3, either through a previous qualification, or through the process of Recognition of Prior Learning, which assesses workplace-based experiential learning.
Recognition of prior learning (RPL) This Qualification can be achieved wholly or in part through the Recognition of Prior Learning and the Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual Unit Standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the Exit Level Outcomes. An RPL process may also be used to credit learners with Unit Standards in which they have developed the necessary competency as a result of workplace and experiential learning RPL may also be used by learners, who are not in possession of an FETC or equivalent qualification, to gain access to the Qualification. Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes. |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
The certificate is made up of a planned combination of learning outcomes that have a defined purpose and will provide qualifying learners with applied competence and a foundation for further learning.
The Qualification is made up of Unit Standards classified as Fundamental, Core and Elective. A minimum of 120 credits is required to complete the Qualification. |
EXIT LEVEL OUTCOMES |
Fundamental
1. Apply comprehension skills to first language oral and written texts in the business environment. 2. Communicate orally and in writing (in second language) in a W&R environment. 3. Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems. Core 4. Supervise stock counts and sales performance. 5. Supervise housekeeping and loss control measures. 6. Supervise customer service standards. 7. Describe and apply team leadership and team motivation. 8. Describe and apply the management functions of an organisation, including an understanding of Primary Labour Legislation. Elective 9. Supervise promotional activities and point of sales operations. 10. Basic budgetary and financial requirements are applied. 11. Induct new members into teams and conduct formal meetings. 12. Demonstrate knowledge and understanding of the Occupational Health and Safety Act and the Compensation for Occupational Injury and Disease Act, and the responsibilities of management in terms of the Acts. 13. Manage risk in own work/business environment. The spread of Critical Cross-field Outcomes across the Unit Standards that are classified as Core for the purpose of this Qualification : 1. Supervise sales performance: 2. Supervise implementation of loss control measures: 3. Supervise stock counts: 4. Supervise customer service service standards: 5. Supervise housekeeping and hygiene in a store: 6. Motivate a team: 7. Describe and apply the management functions of an organisation: 8. Demonstrate basic understanding of the Primary Labour Legislation that impacts on a business unit: 9. Indicate the role of a team leader ensuring that a team meets an organisation`s standards |
ASSOCIATED ASSESSMENT CRITERIA |
1.
2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Integrated Assessment Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to : The assessment will require assessment methods, which measure and evaluate evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification. A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment. The term integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, foundational and reflective competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way. Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA. |
INTERNATIONAL COMPARABILITY |
This Qualification has been benchmarked against international practice in Wholesale and Retail. However, it needs to be recognised that this Qualifications is explicitly placed within the South African context.
The following list of qualifications relate to the National Certificate: Wholesale and Retail Operations Supervision. Although a search was done for retail qualifications in Namibia, Zimbabwe and Nigeria, there were no results. |
ARTICULATION OPTIONS |
This Qualification will articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for horizontal articulation outside of the Wholesale and Retail environment include (for example) :
Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example) : |
MODERATION OPTIONS |
The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. For an applicant to register as an assessor or moderator of this Qualification the applicant needs: |
CRITERIA FOR THE REGISTRATION OF ASSESSORS |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
NOTES |
This qualification replaces 13719, which is 'National Certificate: Retail and Wholesale, Sales and Service Technology', Level 4, 124 credits. |
UNIT STANDARDS: |
ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
Core | 13917 | Indicate the role of a team leader ensuring that a team meets an organisation`s standards | Level 3 | NQF Level 03 | 6 |
Core | 13947 | Motivate a team | Level 4 | NQF Level 04 | 6 |
Core | 118028 | Supervise customer service standards | Level 4 | NQF Level 04 | 8 |
Core | 118029 | Supervise housekeeping and hygiene in a store | Level 4 | NQF Level 04 | 6 |
Core | 118045 | Supervise implementation of loss control measures | Level 4 | NQF Level 04 | 8 |
Core | 118037 | Supervise sales performance | Level 4 | NQF Level 04 | 8 |
Core | 118043 | Supervise stock counts | Level 4 | NQF Level 04 | 8 |
Fundamental | 9302 | Access information in order to respond to client enquiries in a financial services environment | Level 3 | NQF Level 03 | 2 |
Fundamental | 8968 | Accommodate audience and context needs in oral communication | Level 3 | NQF Level 03 | 5 |
Fundamental | 9303 | Communicate verbally with clients in a financial environment | Level 3 | NQF Level 03 | 3 |
Fundamental | 8969 | Interpret and use information from texts | Level 3 | NQF Level 03 | 5 |
Fundamental | 8970 | Write texts for a range of communicative contexts | Level 3 | NQF Level 03 | 5 |
Fundamental | 12155 | Apply comprehension skills to engage written texts in a business environment | Level 4 | NQF Level 04 | 5 |
Fundamental | 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | Level 4 | NQF Level 04 | 6 |
Fundamental | 8974 | Engage in sustained oral communication and evaluate spoken texts | Level 4 | NQF Level 04 | 5 |
Fundamental | 8975 | Read analyse and respond to a variety of texts | Level 4 | NQF Level 04 | 5 |
Fundamental | 9016 | Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts | Level 4 | NQF Level 04 | 4 |
Fundamental | 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | Level 4 | NQF Level 04 | 6 |
Fundamental | 8976 | Write for a wide range of contexts | Level 4 | NQF Level 04 | 5 |
Elective | 258156 | Build customer relations in an operational unit | Level 3 | NQF Level 03 | 10 |
Elective | 13914 | Conduct a formal meeting | Level 3 | NQF Level 03 | 3 |
Elective | 13911 | Induct a new member into a team | Level 3 | NQF Level 03 | 3 |
Elective | 13941 | Apply the budget function in a business unit | Level 4 | NQF Level 04 | 5 |
Elective | 13952 | Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit | Level 4 | NQF Level 04 | 8 |
Elective | 13951 | Demonstrate knowledge and understanding of the Occupational Health and Safety Act 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act | Level 4 | NQF Level 04 | 4 |
Elective | 14667 | Describe and apply the management functions of an organization | Level 4 | NQF Level 04 | 10 |
Elective | 117155 | Explain the scope of the Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA) | Level 4 | NQF Level 04 | 2 |
Elective | 117156 | Interpret basic financial statements | Level 4 | NQF Level 04 | 4 |
Elective | 13954 | Manage risk in own work/business environment | Level 4 | NQF Level 04 | 5 |
Elective | 118030 | Supervise P.O.S. Operations | Level 4 | NQF Level 04 | 8 |
Elective | 118033 | Supervise promotional activities | Level 4 | NQF Level 04 | 8 |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification. |
NONE |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
NONE |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |