SAQA All qualifications and unit standards registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply comprehension skills to engage written texts in a business environment 
SAQA US ID UNIT STANDARD TITLE
12155  Apply comprehension skills to engage written texts in a business environment 
ORIGINATOR ORIGINATING PROVIDER
SGB GET/FET Language and Communication   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 04 - Communication Studies and Language Language 
ABET BAND UNIT STANDARD TYPE OLD NQF LEVEL NEW NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2009-02-24  2012-02-24  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2013-02-24   2016-02-24  

In all of the tables in this document, both the old and the new NQF Levels are shown. In the text (purpose statements, qualification rules, etc), any reference to NQF Levels are to the old levels unless specifically stated otherwise. 

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard introduces both cognitive and affective dimensions of reading comprehension skills that enable learners to interrogate a technical text in order to maximise understanding and to acquire the skills needed to extract relevant information from texts used in a business environment. It enables learners to identify textual features specific to texts in a business environment including legal documents.

The qualifying learner is capable of:
  • identifying and responding to textual features specific to texts.
  • recognising information explicitly stated in a text.
  • recalling from memory ideas and information explicitly stated in a text.
  • analysing, synthesising and organising information explicitly stated in a text.
  • using information explicitly stated in a text as well as his/her industry or sector knowledge, intuition and personal experience as a basis for conjectures and hypotheses.
  • making an evaluative judgment by comparing ideas presented in a text with external criteria from other written or oral sources and own experience and knowledge of the business sector. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should be competent in Communication at level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard is:
  • Texts and sources include both written and oral texts, recordings, interviews, discussions, radio broadcasts, video recordings, advertisements, Internet, photographs.
  • Technical texts include sector specific documents, reports, policy wordings, brochures, pamphlets, information documents, newspapers, journals, magazines, financial newspapers and magazines, legislation, regulations, rules, letters, articles and any other texts used within the sector and field of learning.
  • Recognition requires the learner to locate or identify information explicitly stated in the text itself or in exercises that use the explicit ideas and information presented in the text.
  • Recall requires the learner to produce from memory ideas and information explicitly stated in a text.
  • Re-organisation requires the learner to analyse, synthesise and/or organise ideas or information explicitly stated in a text. The learner may use the statements verbatim or paraphrase or translate the author`s statements in order to produce the required thought product.
  • Inferential comprehension is demonstrated when a learner uses the ideas and information explicitly stated in a text, his/her intuition and personal experience and industry knowledge as a basis for conjectures and hypotheses. Inferences may be convergent or divergent and the learner may or may not be asked to verbalise the rationale underlying his/her inferences. Inference requires thinking that goes beyond the printed page.
  • Evaluation requires the learner to compare ideas in the text with external criteria or material provided by the facilitator or other sources with internal criteria provided by his/her own experiences, industry knowledge and ethics. Evaluation is about judgment and focuses on qualities of accuracy, acceptability, desirability, worth or probability of occurrence.
  • Appreciation involves all the above cognitive dimensions. It deals with the psychological impact of a text on a reader. It includes a response to form, style and structure of a text and its appropriateness for the intended audience and purpose. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and respond to textual features specific to written texts in a business environment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Texts used in a business environment are identified for a specific transactional function and an indication is given of the purpose of each document. 

    ASSESSMENT CRITERION 2 
    2. Commonly used conventions for texts used for a specific business function are identified and an indication is given of whether these conventions are the result of legislation, industry requirements or company policy. 

    ASSESSMENT CRITERION 3 
    3. Terminology specific to a particular business function is explained with examples. 

    SPECIFIC OUTCOME 2 
    Recognise or recall ideas and information that are explicitly stated in a written text. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Details are correctly identified from a technical text. 

    ASSESSMENT CRITERION 2 
    2. An explicit statement is correctly identified as the main idea of a paragraph or larger portion of a text. 

    ASSESSMENT CRITERION 3 
    3. Incidents, processes or actions explicitly stated in a text are identified in the correct order or sequence in which they occur. 

    ASSESSMENT CRITERION 4 
    4. Information is compared by identifying similarities and differences explicitly stated in a text(s). 

    ASSESSMENT CRITERION 5 
    5. Requirements, incidents or actions in the selection are explained in own words using reasons that are explicitly stated in a text. 

    ASSESSMENT CRITERION 6 
    6. Characteristics that indicate a customer profile are identified from explicit statements about a person in a text. 

    SPECIFIC OUTCOME 3 
    Re-organise information from a written text. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. People and/or other items (events, places, equipment, options, policies, investment instruments) are classified by placing them in appropriate categories. 

    ASSESSMENT CRITERION 2 
    2. An outline of a text is produced using direct statements or statements paraphrased from the text. 

    ASSESSMENT CRITERION 3 
    3. A text is summarised using direct or paraphrased statements from the text. 

    ASSESSMENT CRITERION 4 
    4. Explicit ideas or information from more than one source is consolidated into a synthesised text. 

    SPECIFIC OUTCOME 4 
    Infer information from a written business text. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Information explicitly stated in a written text, supplemented by the learner's intuition, product or industry knowledge or personal experience, is used to infer supporting details and add facts or information that could make a text more informative. 

    ASSESSMENT CRITERION 2 
    2. The main idea or general significance of information not explicitly stated in a written text is inferred using the learner's intuition, product or industry/sector knowledge or personal experience. 

    ASSESSMENT CRITERION 3 
    3. An action or incident that might have taken place between two explicitly stated actions or incidents is inferred from the learner's own knowledge of the industry or sector and personal experience. 

    ASSESSMENT CRITERION 4 
    4. A possible outcome or consequence of an explicitly stated series of actions is inferred from personal knowledge and business experience. 

    ASSESSMENT CRITERION 5 
    5. Comparisons about times, places, events, and other occupation related aspects that revolve around then and now, here and there, this and that are made by inferring similarities and differences using information explicitly stated in a written text and the learner's own knowledge and business experience. 

    ASSESSMENT CRITERION 6 
    6. The relationship between cause and effect is inferred from information explicitly stated in a written text and the learner's own knowledge and business experience. 

    ASSESSMENT CRITERION 7 
    7. Information about a person is inferred from information explicitly stated in a written text and the learner's own knowledge and business experience. 

    SPECIFIC OUTCOME 5 
    Evaluate information in a written text used in the business sector. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Ideas or events presented in a report or policy document are compared with external criteria provided by the facilitator, other authorities and other written sources or with internal criteria such as own experience, knowledge or values in order to make a judgment as to whether an event indicated in a text could really have happened. 

    ASSESSMENT CRITERION 2 
    2. A report is analysed and a judgment is made as to whether the information in the text represents an objective fact or a subjective opinion. 

    ASSESSMENT CRITERION 3 
    3. Information in a report is analysed for adequacy and validity when compared to other sources or texts in order to make about the report's completeness or incompleteness in relation to its intended purpose. 

    ASSESSMENT CRITERION 4 
    4. Information in a financial services text is evaluated and is accepted or rejected based on own knowledge and experiences and comparison with other documents. 

    ASSESSMENT CRITERION 5 
    5. Information in a text is judged in terms of its appropriateness for the intended audience and purpose. 

    ASSESSMENT CRITERION 6 
    6. Judgements about worth, desirability and acceptability of a product are made using external criteria provided by the facilitator, other authorities and other written sources or with internal criteria including own experience, industry or sector knowledge and business ethics. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This unit standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA. The mechanisms and requirements for moderation are contained in the documents obtainable from the framework for assessment and moderation of the SETA concerned. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge will be assessed through the specific outcomes in terms of the stipulated assessment criteria. This includes the direct assessment of knowledge. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Use the comprehension skills indicated in order to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made
    Reflect on and explore a variety of strategies to learn more effectively in learning skills to improve comprehension of a variety of texts used in the business sector. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage his/her own learning activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information from a variety of business texts. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematics and language skills both orally and in writing in applying the comprehension skills indicated to texts. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Be culturally and aesthetically sensitive across a range of social contexts in responding personally to a variety of reports and documents used in the business sector. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE OLD LEVEL NEW LEVEL STATUS END DATE QUALITY ASSURING BODY
    Fundamental  50479   Further Education and Training Certificate: Advertising  Level 4  NQF Level 04  Reregistered  2012-06-29  MAPPP 
    Fundamental  48882   Further Education and Training Certificate: Auctioneering Practices  Level 4  NQF Level 04  Reregistered  2010-10-30  SERVICES 
    Fundamental  58204   Further Education and Training Certificate: Cable Jointing and Termination  Level 4  NQF Level 04  Reregistered  2013-05-02  ESETA 
    Fundamental  49093   Further Education and Training Certificate: Child and Youth Care Work  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-02-06  HW SETA until Last Date for Achievement 
    Fundamental  57885   Further Education and Training Certificate: CNC Production Machining  Level 4  NQF Level 04  Reregistered  2013-02-08  MERSETA 
    Fundamental  61451   Further Education and Training Certificate: Criminology  Level 4  NQF Level 04  Registered  2011-06-11  SAS SETA 
    Fundamental  58861   Further Education and Training Certificate: Electro-Mechanical Winding  Level 4  NQF Level 04  Registered  2010-10-18  MERSETA 
    Fundamental  58801   Further Education and Training Certificate: Environmental Noise Practice  Level 4  NQF Level 04  Registered  2010-10-18  LG SETA 
    Fundamental  50309   Further Education and Training Certificate: Environmental Practice  Level 4  NQF Level 04  Reregistered  2012-11-03  LG SETA 
    Fundamental  49739   Further Education and Training Certificate: Firearms Maintenance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2008-10-12  SAS SETA 
    Fundamental  58880   Further Education and Training Certificate: Fluid Power  Level 4  NQF Level 04  Registered  2010-11-28  MERSETA 
    Fundamental  24294   Further Education and Training Certificate: Information Technology: Systems Development  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  ISETT until Last Date for Achievement 
    Fundamental  50021   Further Education and Training Certificate: Inspection and Assessment (Non-Metallics)  Level 4  NQF Level 04  Reregistered  2011-11-18  MERSETA 
    Fundamental  61509   Further Education and Training Certificate: Lifeguarding  Level 4  NQF Level 04  Registered  2011-06-11  THETA 
    Fundamental  49529   Further Education and Training Certificate: Long-Term Risk Assessment  Level 4  NQF Level 04  Reregistered  2011-11-18  INSETA 
    Fundamental  78143   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Registered  2011-02-06   
    Fundamental  59889   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2010-01-25  SAS SETA 
    Fundamental  49553   Further Education and Training Certificate: Pipeline Operations  Level 4  NQF Level 04  Reregistered  2012-03-31  TETA 
    Fundamental  49067   Further Education and Training Certificate: Railway Signalling: Fault-finding and Repair of Equipment  Level 4  NQF Level 04  Reregistered  2010-10-30  TETA 
    Fundamental  48439   Further Education and Training Certificate: Road Transport Supervision  Level 4  NQF Level 04  Reregistered  2011-01-22  TETA 
    Fundamental  66370   Further Education and Training Certificate: Roof Truss Technology  Level 4  NQF Level 04  Registered  2012-05-13   
    Fundamental  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-12-02  PSETA 
    Fundamental  14854   National Certificate: Agric Sales and Services  Level 4  NQF Level 04  Reregistered  2012-07-07  AgriSETA 
    Fundamental  48493   National Certificate: Financial Services: Wealth Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2007-02-11  INSETA 
    Fundamental  24293   National Certificate: Information Technology: Technical Support  Level 4  New Level Assignment Pend.  Passed the End Date -
    Status was "Reregistered"     		 2010-01-23  ISETT until Last Date for Achievement 
    Fundamental  36436   National Certificate: Local Economic Development  Level 4  New Level Assignment Pend.  Reregistered  2013-01-24  LG SETA 
    Fundamental  21796   National Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-06-12  INSETA 
    Fundamental  21500   National Certificate: Sport and Fitness Leadership  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2005-06-12  THETA until Last Date for Achievement 
    Fundamental  20155   National Certificate: Tourism: Guiding  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2009-09-09  THETA until Last Date for Achievement 
    Fundamental  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  W&RSETA until Last Date for Achievement 
    Fundamental  49397   National Certificate: Wholesale and Retail Operations Supervision  Level 4  New Level Assignment Pend.  Reregistered  2011-01-22  W&RSETA 
    Fundamental  21792   National Diploma: Contact Centre Management  Level 5  New Level Assignment Pend.  Reregistered  2012-11-02  SERVICES 
    Fundamental  48784   National Diploma: Translation  Level 5  New Level Assignment Pend.  Passed the End Date -
    Status was "Reregistered"     		 2010-07-17  CHE 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2012-11-03  As per Learning Programmes recorded against this Qual 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2011-11-18  INSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2011-11-18  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2012-01-27  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Reregistered  2012-11-03  INSETA 
    Elective  66613   Further Education and Training Certificate: Wealth Management  Level 4  NQF Level 04  Reregistered  2013-02-09  As per Learning Programmes recorded against this Qual 
    Elective  48640   National Certificate: Financial Services Management  Level 4  New Level Assignment Pend.  Reregistered  2012-11-03  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. Abongi Bemvelo Envirnmrntal Management Services 
    2. African Divas 
    3. Alcari 233 
    4. Amabamba recruitment 
    5. Amaqamu Project Management &Consulting 
    6. AVI Financial Services Pty Ltd t/a ITSS 
    7. BAMBOO ROCK 
    8. Baywood Institute of Technology 
    9. Blitz Skills Developers 
    10. Boston City Campus and Business College (PTY) Ltd 
    11. Calicom Trading 215 Pty Ltd 
    12. Career Computer College 
    13. Careers IT-Midrand 
    14. CENTRAL BUSINESS ACADEMY (PTY) LTD 
    15. Cherry Tree Trading cc 
    16. CKP Development Agency cc 
    17. COOL IDEAS 1075 CC 
    18. Crust Business Enterpirse13 
    19. CTU Training Solutions 
    20. DBSA / Vulindlela Academy 
    21. DIGICALL LEARNING ACADEMY 
    22. Direct Axis 
    23. Discovery Life Ltd 
    24. Distinctive Choice 1323 
    25. Edu-Fix Training Institute (Pty) Ltd 
    26. Ellerine Holdings Limited 
    27. Express Model 405 
    28. Fakazani Management Services 
    29. FARANANI FACILITATION SERVICES 
    30. Fernwood Business College 
    31. FirstRand STI Administration (Pty) Ltd 
    32. FNB Insurance Brokers (Pty) Ltd 
    33. Gijima Ast 
    34. Global Care Trading 100cc 
    35. ICANDO 
    36. IMSIMBI TRAINING CC 
    37. IN TUITION 
    38. Integrated Waste and Recycling Services 
    39. Intelligent Compliance & Education 
    40. InvestmentWise 
    41. JOBAFRIK CONSULTING 
    42. JOBAFRIKA CONSULTING 
    43. Jucamo Shelf 4cc 
    44. KAIROS 
    45. KHULISANE ACADEMY 
    46. Kia Chuma 
    47. KL Project Management cc 
    48. KNOWLEDGE QUEST PTY LTD 
    49. KZN Tourism Training 
    50. Lekana Employee Benefit Solutions 
    51. Lesias Educational Services 
    52. LOcal Government Management Academy 
    53. LR GROUP 
    54. M J Mafunisa Consultant 
    55. Masifunde Training Centre 
    56. Mbokazi Mkhize 
    57. MIND THE GAP 
    58. MJ MAFUNISA CONSULTING 
    59. MLG Consultants Facilitators & Trainers (Pty) Ltd 
    60. MML CONSULTING CC 
    61. Momentum Group 
    62. Moonstone Intellectual Capital 
    63. MOSEDIMOSI BUSINESS TRAINING CC 
    64. Nape Angwato Trading 
    65. NATIONAL PEACE ACCORD TRUST 
    66. Ndrendre Building & General Services 
    67. Networx Learning And Assessment Cen Tre Cc 
    68. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    69. Nouveau Consulting 
    70. Old Mutual 
    71. Pauline Mathlaela & Associations 
    72. PRODIGY BUSINESS SERVICES 
    73. PSG Konsult Limited 
    74. PULAKGADI TRAINING CONSULTING CC 
    75. Resolution Health Pty Ltd 
    76. RJM Educational Consulting 
    77. Ronald Sewells & Associates S.A. (PTY) Ltd 
    78. Salestalk 380 (pty) Ltd 
    79. Siemens Training Institute 
    80. Sisezwa Business Enterprise 
    81. SIYANQOBA SEMINARS 
    82. Siyathembana Trading 46 Pty Ltd 
    83. South African ABET Development Agency SAADA 
    84. Southern African Institute of Learning 
    85. Southern Institute of Learning 
    86. T Human Resource 
    87. The Grace Institute for Leadership Development 
    88. THE INSTITUTE OF PERFORMANCE TECHNOLOGY PTY LTD 
    89. THE KINGS EDEN BUSINESS ENTERPRISE 
    90. THE LR MANAGEMENT GROUP (PTY) LTD 
    91. Think Tank training 
    92. Three Diamonds Trading 340 (PTY) Ltd 
    93. Thuto-Boswa Education and Training Solution 
    94. Training at Work (Pty) Ltd 
    95. VANTAGE HOLDINGS (PTY) LIMITED 
    96. VANTAGE Training and Management (Pty) Ltd (Vantage Holding) 
    97. Vari Consulting 
    98. VICTOROMPIE ENTERPRISE 
    99. VR Computers 
    100. Woolworths Pty Ltd 
    101. Xantium Trading Bloemfontein 
    102. Ya Hina Management Consulting and projects 


    All qualifications and unit standards registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.