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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Automotive Sales and Support Services 
SAQA QUAL ID QUALIFICATION TITLE
64289  Further Education and Training Certificate: Automotive Sales and Support Services 
ORIGINATOR ORIGINATING PROVIDER
SGB Retail and Wholesale   
QUALITY ASSURING BODY NQF SUB-FRAMEWORK
MERSETA - Manufacturing, Engineering and Related Services Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  147  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 0695/12  2012-07-01  2015-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification replaces: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
21003  National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  145  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:

The purpose of this qualification is to provide learners, education and training providers and employers with the standards and the range of learning required to work effectively in various sub-sectors of the industry as automotive sales persons. The primary skill that is recognized in this qualification is the ability to apply the fundamental competencies of automotive sales with reference to recognizing and responding to prospective clients of the organisation within identified functional areas of sales.

This qualification focuses on developing the skills and knowledge necessary to perform as a competent person in the automotive sales industry. It also provides learners who have gained relevant experience in the workplace with an opportunity to obtain credits through an RPL process.

This qualification substantiates the natural progression of a journeyman into the sales industry. There is little articulation sideways with the exception of "Service Advisor" at the same level or graduating vertically into a management related qualification.

A person acquiring this qualification will have the skills, knowledge and experience to:
  • Plan quarterly sales.
  • Perform vehicle sales.
  • Ensure client satisfaction.

    Rationale:

    This qualification will allow a learner in the automotive retail industry to obtain a nationally recognised qualification in and for the following functional areas, namely: Vehicle sales, parts sales, servicing sales, tyre sales, motor cycle sales (This includes but is not limited to: Motor Cycles, Tri Cycles and Quad Cycles), commercial vehicle sales, Off the Road vehicle sales (OTR includes but is not limited to: Military, Mining and Agriculture vehicle sales). It will also contribute to the up-liftment of the industry and will set a standard for professionalism in the industry. The qualification will assist in changing perceptions of the lack of integrity and business ethics of the industry. The obtainment of a qualification in all the identified functional areas of the automotive retail industry will also attract and retain quality learners and employees. This qualification will also provide for recognition of prior learning to allow for the recognition of existing, common knowledge and skills that will not only allow a learner to gain credits towards this qualification, but also to move across the functional areas.

    The primary skill that is recognised in this qualification is to apply the fundamentals of "automotive sales" with regard to products or stock. This capability requires an understanding of basic sales techniques, the automotive product/stock and how to read and interpret prospective client interests and concerns.

    The core unit standards, as well as the specialised context (functional) unit standards, provide credits that allow access to horizontally articulated qualifications. This qualification will enhance the status, productivity and employability of the learner within the industry as well as contribute to the quality, production rate and growth of all the functional areas. This allows for access, progression, portability and mobility within and between the functional areas. Through the electives component of the qualification, learners are able to demonstrate vocational skills through which they are able to engage in life skills activities, small business development, health and environmental issues. Through recognition of prior learning adult learners are encouraged to access basic education with an understanding that they already have knowledge and experience.

    Learners, once qualified, shall be able to apply sales skills in the different functional areas in the industry. This will allow the learner to provide a more effective service that will improve customer satisfaction. Learners will also be capable of representing products and services in the functional areas effectively and in so doing, assist customers to make an informed decision. Learners will be able to move to higher levels of functionality and learning in the different functional areas.

    This qualification will also allow for transformation within the retail divisions of our industry as learners will be a model for other employees/learners. This will, as mentioned earlier, attract quality people and allows for the aspiration of people to be part of the industry. The recognition of prior learning policies from the SETA/ETQA will formalise informal and non-formal learning and learners will be able to obtain a national qualification. This will improve the level of participation of employees in the industry.

    This qualification reflects the workplace-based needs of the retail industry that relates to automotive sales and support services that are expressed by employers and employees, both currently and for the future. This qualification provides the learner with accessibility to be employed within the many functional areas covered by the qualification for the industry, and provides the flexibility to pursue different careers in the broader industry and articulation within these functional areas and other contexts. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner attempting this qualification is competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3.

    Recognition of Prior Learning:

    This Qualification and the entire fundamental, core and elective Unit Standards associated with it can be achieved by any learner through the recognition of prior learning, which includes learning outcomes achieved through formal, informal and non-formal learning and work experience. Learner and assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the qualification and the associated unit standards.

    This Recognition of Prior Learning may allow for:
  • Gaining of credits for unit standards in this qualification.
  • Obtaining this qualification in whole.

    All Recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    Access to the Qualification:

    There is open access to this Qualification. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    To be awarded the Qualification learners are required to obtain a minimum of 147 credits as detailed below.

    Fundamental Component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at Level 4 to the value of 16 credits.
  • Communication at Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    Core Component:
  • The Core Component consists of Unit Standards to the value of 60 credits all of which are compulsory.

    Elective Component:
  • The elective component consists of specialisations each with its own set of unit standards. Learners are to choose a specialisation and complete all the unit standards listed for that specialisation. Should the credits for that specialisation be less than 31 credits, learners are to choose additional unit standards from the general unit standards or other specialisations to give a total of 31 credits for the elective component as a whole.

    The specialisation areas are:

    Passenger Vehicle Sales (30 Credits):

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 31 credits:
  • ID 259881: Prepare and deliver a purchased vehicle to the customer, NQF Level 3, 8 Credits.
  • ID 259897: Merchandise and display products, services and related goods, NQF Level 3, 6 Credits.
  • ID 259899: Present and demonstrate the features, advantages and benefits of a vehicle, NQF Level 4, 8 Credits.
  • ID 259887: Appraise and valuate used vehicles, NQF Level 4, 8 Credits.

    Tyre Sales (16 Credits):

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 31 credits:
  • ID 259897: Merchandise and display products, services and related goods, NQF Level 3, 6 Credits.
  • ID 259880: Maintain stock in the automotive sales retail industry, NQF Level3, 8 Credits.
  • ID 259958: Processing of automotive orders and payments, NQF Level 4, 8 Credits.
  • ID 259883: Identify tyre applications for agricultural machinery, NQF Level 3, 4 Credits.

    Parts Sales (28 Credits):

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 31 credits:
  • ID 259897: Merchandise and display products, services and related goods, NQF Level 3, 6 Credits.
  • ID 259880: Receive and process stock in sales and support services, NQF Level 3, 8 Credits.
  • ID 259877: Demonstrate automotive vehicle product knowledge NQF Level 4, 6 Credits.
  • ID 259958: Processing of automotive orders and payments, NQF Level 4, 8 Credits.

    Commercial vehicle and OTR (Off the Road) Vehicle Sales (29 credits):

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 31 credits:
  • ID 259897: Merchandise and display products, services and related goods, NQF Level 3, 6 Credits.
  • ID 259881: Prepare and deliver a purchased vehicle to the customer, NQF Level4, 8 Credits.
  • ID 259899: Present and demonstrate the features, advantages and benefits of a vehicle, NQF Level4, 8 Credits.
  • ID 259889: Specify heavy vehicles options and add-on products, NQF Level 5, 7 Credits.

    Motor Cycle Sales (20 Credist):

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 31 credits:
  • ID 259897: Merchandise and display products, services and related goods, NQF Level 3, 6 Credits.
  • ID 259881: Prepare and deliver a purchased vehicle to the customer, NQF Level 4, 8 Credits.
  • ID 259899: Present and demonstrate the features, advantages and benefits of a vehicle, NQF Level 4, 8 Credits.
  • ID 259887: Appraise and valuate used vehicles, NQF Level 4, 8 Credits.

    Vehicle Servicing (22 Credits):

    The learner must complete the following compulsory unit standards and additional unit standards from the generic electives or from the other specialisations to give a minimum of 31 credits:
  • ID 259919: Process vehicle service or repair requests, NQF Level 4, 8 Credits.
  • ID 259878: Handover a serviced vehicle, NQF Level 4, 4 Credits.
  • ID 259957: Make appointments and control flow of customer vehicles, NQF Level 4, 16 Credits.

    General unit standards:
  • ID 259885: Demonstrate knowledge of automotive vehicle tyres and wheels, Level 3, 7Credits.
  • ID 120344: Demonstrate knowledge and understanding of relevant current occupational health and safety legislation, Level 4, 4 Credits.
  • ID 242584: Demonstrate knowledge and understanding of the Financial Advisory and Intermediary Services Act 2002 (FAIS) (Act 37 of 2002) as it impacts on a specific financial services sub-sector, Level 4, 2 Credits.
  • ID 120014: Demonstrate knowledge and understanding of warranty as a class of insurance, Level 4, 3 Credits.
  • ID 242593: Explain South African money laundering legislation and the implications for accountable institutions in transacting with clients, Level 4, 3 Credits.
  • ID 119260: Explain credit life insurance, Level 4, 2 Credits.
  • ID 259888: Procure and buy stock in a specific retail industry, Level 4, 4 Credits.
  • ID 259882: Apply the fundamentals of vehicle finance, Level 5, 12 Credits. 

  • EXIT LEVEL OUTCOMES 
    1. Plan quarterly sales.

    2. Perform vehicle sales.

    3. Apply client service standards for client satisfaction.

    Critical Cross-Field Outcomes:

    While performing automotive sales and support services activities, qualifying learners can:

    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made by:
  • Addressing the needs and concerns of clients and advising them on various options.

    Work effectively with others as a member of a team, group, organisation or community by:
  • Optimising relationships between role players in the organisational structure.

    Organise and manage oneself and one's activities responsibly and effectively by:
  • Analysing and auditing own sales performance.

    Collect, analyse, organise and critically evaluate information by:
  • Evaluating current sales information and performance to make a sales forecast.

    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations by:
  • Assisting the client to make an informed decision.

    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by:
  • Explaining product features, advantages and benefits.

    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation by:
  • Explaining the responsibilities and authority of staff.

    Contribute to the full personal development of each learner and the social and economic development of the society at large by:
  • Analysing client information and suggesting innovative solutions to clients. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria for Exit-Level-Outcome 1:

    1. Past experience is collated in terms of own interpretation of a specific vehicle sales sector.
    2. Past sector and own sales information and performance is evaluated to make a future sales forecast.
    > Range: Sector may include vehicle type, make, brand, organisation or group.
    > Range: Past refers to a fixed period prior to the current quarterly plan.
    3. Own sales performance is analysed and audited in terms of the implemented plan.
    > Range: Implemented plan refers to the current quarterly sales plan.

    Associated Assessment Criteria for Exit-Level-Outcome 2:

    1. Functions of staff are explained in terms of responsibilities and authority.
    2. Products are explained in terms of their application and capabilities.
    3. Own relationship with role players is optimised in terms of the organisational structure.
    4. A sales deal is closed in terms of interpreted buying signals and an accepted quotation.

    Associated Assessment Criteria for Exit-Level-Outcome 3:

    1. Client information is analysed to provide innovative solutions and suggestions to clients.
    2. A client is assisted in making an informed decision in terms of needs and concerns.
    3. Clients are advised in terms of add-on products and after sales service options.

    Integrated Assessment:

    The applied competence (practical, foundational and reflective competencies) of this qualification will be achieved if a learner is able to achieve all outcome statements of the qualification. The identification and solving of known problems, team work, organising self, using of data, implication of actions and reactions in the world as a set of related systems must be assessed during any combination of practical, foundational and reflexive competencies assessment methods and tools to determine the whole person development and integration of applied knowledge and skills.

    Certain exit level outcomes are measurable and verifiable through assessment criteria assessed in one application. Applicable assessment tool(s) to establish the foundational, reflective and embedded knowledge to problem solving and application of the world as a set of related systems within the sales environment. Competence will be assessed when conducting formative and summative assessments. 

    INTERNATIONAL COMPARABILITY 
    Internationally, the Automotive Sales industry is characterised by large multinational companies which extend their influence throughout the world. The quality and scope of training is thus determined by comparing the qualifications internationally.

    We have found that:
  • Australia seems to be the leader when comparing unit standards and qualifications pertaining to the automotive industry;
  • NZ on the other hand seems to be the leader when referencing mining related unit standards and qualifications; and
  • The UK when referencing Iron and Steel related unit standards and qualifications.

    Research was carried out to identify the scope, methods and trends in ETD related to automotive sales in countries such as Australia, Europe, the United Kingdom, India, the United States of America and Africa. Interestingly enough is that we have found the majority of automotive sales ETD is either in-house or in the form of short courses offered by industry associations, with only a few countries offering national qualifications contextualised to the Automotive Industry.

    When referencing the identified core skills of the FETC Automotive Sales qualification, it was found that it could only be related to and compared with the wholesale and retail sectors internationally. It was not possible to utilise the W&R qualification as a whole, due to the fact that the FETC Automotive Sale qualification did not constitute the W&R core grouping.

    When referencing automotive sales persons, it was found that although there exists, a tremendous need for the Automotive Sales person, there are so to say no contextualised qualifications available for them internationally except within SA and Australia.

    America:

    It was not possible to source any nationally registered qualification in America even though there are numerous articles and industry related findings indication a dire need for a qualified or experienced automotive sales person There does however exist, numerous and well renowned automotive sales colleges, registered with the automotive industry federation constituting all the major role players within the automotive industry. One such college is ASC (Automotive Sales College). This college presents automotive sales ETD in numerous countries outside of the USA such as, Beijing (China), Bucurest (Romania), Vancouver (Canada), Dubai (UAE) and Moscow (Russia). The curriculum of this course is, as the others are, aligned to the contents of some or other well renowned SME in the field and based on a book that has been written by that specific SME. It was found that the focus of these training initiatives are not as in SA, focussed on the generic skills but are more product aligned. These colleges therefore claim to produce floor ready and professionally trained sales and service consultants who have been taught a strategic selling game plan, which must be executed consistently on a daily basis related to a specific product.

    However, it is important to notice that they deem today's consumers to be sophisticated. Although the client expects knowledgeable and professional car sales people with regard to product, the dealerships research indicates the most significant factor in the decision is, the customer service and satisfaction, which has been accommodated for in the FETC Automotive Sales Qualification.

    Africa:

    Within the rest of Africa it was found that although sales figures are increasing and constitutes a major industry most of this GDP (Gross Domestic Product) is allocated to the second hand car dealerships.
    In Kenya they rely on what sales qualifications are available on the British NVQ and utilise a portion of the retail and wholesale skills.

    In Namibia, Zambia and Mozambique enquiries led to the response that SA qualifications and skills programs were used and that ETD was either sourced from the major role players within SA or that learners, were sent to SA for ETD. No other formal proof could be sourced with regard to registered qualifications for the automotive sales person wishing to follow a career in this form of industry.

    United Kingdom:

    The British National Database of Accredited Qualifications was accessed and no qualifications pertaining to Automotive Sales could be found. However, once again reference could be made to retail and wholesale.

    Most of the automotive sales training in the UK is delivered by the industry / product role players and is very product specific and conforms to the facts identified with America.
    One large provider in South Hampton and Portsmouth, although delivering ETD for specific product houses, has indicated the following content of their automotive sales training program.
    Automotive sales training content:
    1. Cold calling
    2. How to sell
    3. Random Sales Thoughts
    4. Sales and selling techniques
    5. Sales coaching
    6. Sales letters and tenders
    7. Sales meetings
    8. Sales product reviews
    9. Sales and selling tips
    When carefully evaluating the FETC Automotive Sales qualification, it is found that all of the above have been covered and has been structured very well within the unit standards.

    Australia:

    Australia has been selected for detailed comparison because it seems to be the better of the three when referencing automotive sales. It has a national qualification which covers vehicle sales and has the following references and conditions in the industry are similar to those in South Africa.

    Qualification: Certificate III in Automotive (Sales - Vehicle)
    National Code: AUR31499

    The 'Certificate III in Automotive Sales is housed under Home Occupations, is vague and does not make provision for proliferation within the functional areas of expertise pertaining to the wider spectrum of automotive sales. This qualification is too generic in nature and too flexible in order to meet the needs of a range of sectors within the automotive retail industry. It offers no suggestions to the learners with regard to indicating a specific sub-sector that may lure the prospective learner with a specific automotive interest into that sub-sector field of sales. The qualification is also achieved though a design based on units of competency which are clustered into 'competency groupings' covering three areas:
  • Compulsory common core: competencies that are essential to working in any type of industry (compulsory).
  • Compulsory Stream: competencies that relate specifically to the art of sales and include competencies found in our core, special elective groups and CCFO of the submitted unit standards. However, no attempt at identifying functional areas has been made.
  • Electives: competencies that have a broader application, such as those relating to interpersonal relationships and financial competencies. These are covered in our submission under the special elective category.

    SA Learners, achieving competency towards any of the functional areas of the qualification being submitted to the SGB, will be able to achieve credits towards 24 of the 27 references to competencies indicated in the AUS qualification. This constitutes a 90% comparability of our qualification to theirs. However, our qualification, because of the scope that is covered offers a wider range of learning to the learner with reference to specialisation in the functional areas. We have included in our submission, The AUS qualification for those who wish to peruse it.
    The 'Employability Skills' defined for the 'Certificate 111' provide insight into the level of skills, knowledge and generic abilities required for this qualification. Some examples are as follows:
    Teamwork: work as part of a team; identify own role and responsibility within a team.
    Problem solving: recognise known faults that occur during the operation; identify and take action on causes of routine faults; identify non-routine process and quality problems and take appropriate action; respond to routine problems.
    Initiative and enterprise: determine problems needing action; report problems outside area of responsibility.
    Planning and organising: achieve production targets; recognise hazards and follow appropriate hazard control methods.
    Self-management: identify work requirements; operate within appropriate time constraints and work standards; select and use appropriate equipment, materials, processes and procedures; identify task outcomes and work role.
    Technology: carry out pre-operational checks on equipment; monitor equipment operation; use appropriate instruments, power tools and electrical systems; monitor and adjust machine functions.

    These are all accommodated for in the CCFO of our unit standards and are therefore defined per competency and not as generic as those of the AUS certificate.

    Conclusion:

    The South African qualification is very similar in content and scope to the Australian 'Certificate 111 Automotive (Sales - Vehicle). Both qualifications require an integration of theoretical learning and workplace experience, and they share a common approach to assessment. The Australian version does not specify fundamental learning of the type that the South African qualification does. The content and level of the associated 'Employability Skills' shows a close correspondence with the Critical Cross Field Outcomes embedded in the South African qualification. 

  • ARTICULATION OPTIONS 
    This qualification has vertical articulation possibilities with the following qualification:
  • ID 57712: Further Education and Training Certificate: Generic Management, NQF Level 4.

    This qualification has vertical articulation possibilities with the following qualification:
  • ID 59201: National Certificate: Generic Management, NQF Level 5. 

  • MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must be registered as an assessor or moderator with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQAs (including professional bodies); and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards, exit level outcomes as well as the integrated competence described in the qualification. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors and moderators should develop and conduct their own integrated assessment by making use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Unit standards associated with the qualification must be used to assess specific and critical cross-field outcomes. During integrated assessments the assessor should make use of formative and summative assessment methods and should assess combinations of the applied competency namely, practical, foundational and reflective competencies.

    For an applicant to register as an assessor, the applicant needs:
  • A minimum of 1 (one) year practical, relevant occupational experience.
  • A similar qualification at NQF Level 4 or higher.
  • Subject matter expert with special reference to the product.
  • To be registered as an assessor with the relevant ETQA. 

  • NOTES 
    As per the SAQA decision, after consultation with the Quality Councils, to re-register all qualifications and part qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2012.
    This qualification replaces qualification 21003, "National Certificate: Motor Sales and Support Services", Level 4, 145 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  259879  Describe the interaction with internal departments and external sales support structures  Level 3  NQF Level 03 
    Core  259898  Advise customers to optimise choice and benefits  Level 4  NQF Level 04 
    Core  119676  Apply the skills of customer care in a specific work environment  Level 4  NQF Level 04 
    Core  259886  Conduct sales and support services  Level 4  NQF Level 04  16 
    Core  242655  Demonstrate knowledge and application of ethical conduct in a business environment  Level 4  NQF Level 04 
    Core  259918  Evaluate personal sales performance in the retail industry  Level 4  NQF Level 04 
    Core  259917  Identify customers and generate selling opportunities  Level 4  NQF Level 04 
    Core  259959  Sell products to corporate fleet owners  Level 5  Level TBA: Pre-2009 was L5  12 
    Fundamental  119472  Accommodate audience and context needs in oral/signed communication  Level 3  NQF Level 03 
    Fundamental  119457  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  119467  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  119465  Write/present/sign texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  119462  Engage in sustained oral/signed communication and evaluate spoken/signed texts  Level 4  NQF Level 04 
    Fundamental  119469  Read/view, analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  119471  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  119459  Write/present/sign for a wide range of contexts  Level 4  NQF Level 04 
    Elective  259885  Demonstrate knowledge of automotive vehicle tyres and wheels  Level 3  NQF Level 03 
    Elective  259883  Identify tyre applications for agricultural machinery  Level 3  NQF Level 03 
    Elective  259880  Maintain stock in the automotive sales retail industry  Level 3  NQF Level 03 
    Elective  259897  Merchandise and display products, services and related goods  Level 3  NQF Level 03 
    Elective  259887  Appraise and valuate used vehicles  Level 4  NQF Level 04 
    Elective  259884  Control workflow in an automotive service environment  Level 4  NQF Level 04 
    Elective  259877  Demonstrate automotive vehicle product knowledge  Level 4  NQF Level 04 
    Elective  120344  Demonstrate knowledge and understanding of relevant current occupational health and safety legislation  Level 4  NQF Level 04 
    Elective  242584  Demonstrate knowledge and understanding of the Financial Advisory and Intermediary Services Act 2002 (FAIS) (Act 37 of 2002) as it impacts on a specific financial services sub-sector  Level 4  NQF Level 04 
    Elective  120014  Demonstrate knowledge and understanding of warranty as a class of insurance  Level 4  NQF Level 04 
    Elective  119260  Explain credit life insurance  Level 4  NQF Level 04 
    Elective  242593  Explain South African money laundering legislation and the implications for accountable institutions in transacting with clients  Level 4  NQF Level 04 
    Elective  259878  Handover a serviced vehicle  Level 4  NQF Level 04 
    Elective  259957  Make appointments and control flow of customer vehicles  Level 4  NQF Level 04  10 
    Elective  259881  Prepare and deliver a purchased vehicle to a customer  Level 4  NQF Level 04 
    Elective  259899  Present and demonstrate the features, advantages and benefits of a vehicle  Level 4  NQF Level 04 
    Elective  259919  Process vehicle service or repair requests  Level 4  NQF Level 04 
    Elective  259958  Processing of automotive orders and payments  Level 4  NQF Level 04 
    Elective  259888  Procure and buy stock in a specific retail industry  Level 4  NQF Level 04 
    Elective  259882  Apply the fundamentals of vehicle finance  Level 5  Level TBA: Pre-2009 was L5  12 
    Elective  259889  Specify heavy vehicles options and add-on products  Level 5  Level TBA: Pre-2009 was L5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. BMW SA (Pty) Ltd (ROSSLYN) (TP) 
    2. BPC HR Solutions (PRETORIA) (TP) 
    3. Bridgestone South Africa (Pty) Ltd - Isando Branch (ISANDO) (TP) 
    4. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    5. JAGUAR LAND ROVER (SOUTH AFRICA)(PTY) LTD (Irene)(TP) 
    6. KwaZulu Automotive Training Services cc (KZN) (DURBAN) (TP) 
    7. McCarthy Academy Cape Town (BLACKHEATH) (TP) 
    8. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    9. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    10. McCarthy Learning & Development (BELLVILLE) (TP) 
    11. McCarthy Learning Centre (WESTVILLE) (TP) 
    12. McCarthy Training & Development (IRENE) (TP) 
    13. Mercedes Benz South Africa (Pty) Ltd (CENTURION) (TP) 
    14. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    15. Volkswagen Group South Africa Training Academy (Cape Town) (TP) 
    16. Volkswagen of South Africa (Pty) Ltd (CENTURION) (TP) 
    17. Wildbreak 242 (Pty) Ltd (NELSPRUIT) (TP) 



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