|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|National Certificate: Gaming Operations|
|SAQA QUAL ID||QUALIFICATION TITLE|
|63269||National Certificate: Gaming Operations|
|SGB Hospitality, Gaming & Leisure|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|National Certificate||Field 11 - Services||Hospitality, Tourism, Travel, Gaming and Leisure|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||130||Level 3||NQF Level 03||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification replaces:
|Qual ID||Qualification Title||Pre-2009 NQF Level||NQF Level||Min Credits||Replacement Status|
|14117||National Certificate: Gaming Cashiering||Level 3||NQF Level 03||120||Complete|
|14120||National Certificate: Gaming (Slots Operations)||Level 3||NQF Level 03||120||Complete|
|14121||National Certificate: Gaming (Surveillance Operations)||Level 3||NQF Level 03||120||Complete|
|14114||National Certificate: Dealing||Level 3||NQF Level 03||120||Complete|
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
This qualification will prepare learners for employment in a variety of entry-level positions within the Gaming environment and enable them to be nationally and internationally competitive. Since this will serve as an entry-level qualification in the gaming sector, it opens up career opportunities within the sector.
A learner who has achieved this qualification will be able to:
> Slots operating/hosting.
The Gaming industry in South Africa is a highly legislated and controlled working environment and gambling institutions are governed by a very well-defined legislative framework which makes it imperative that individuals who work in the environment have the skills to ensure compliance and accountability.
In addition, the environment has a very strong customer orientation and is exposed to high levels of risk such as cheating, money laundering and fraud. These aspects impact directly at operational level and it is thus essential that employees operating within the industry have a solid grounding in the legislative framework impacting on the gaming industry, adequate technical competencies required for specific operational functions, a good understanding of customer service and are sensitised to the particular safety and security requirements of the operational environment.
This qualification is designed to meet the needs of learners who are either actively involved in the gaming environment or individuals who desire to further develop their skills in order to access the industry at entry level employment within a learning pathway for the sector moving from NQF Level 3 to NQF Level 4.
It will provide a benchmark and increase overall expertise in the gaming sector, assisting the industry to achieve transformational goals relating to employment equity. The added value of the skills, knowledge and understanding developed by the qualification will lead to improved operational performance resulting from the integration of the learning which may have taken place in the work environment.
The qualification addresses skills and competencies in the following entry-level positions:
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|It is assumed that the learner attempting this qualification is competent in:
Recognition of Prior Learning:
The structure of this unit standard based qualification makes the Recognition of Prior Learning possible. Learner and assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the qualification and the associated unit standards. RPL will be done by means of an integrated assessment.
This Recognition of Prior Learning may allow for:
All Recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
Access to the Qualification:
There is open access to any learner wishing to access the qualification who is able to arrange for assessment opportunities within the gaming environment. Learners need to apply and be granted a gaming licence from the relevant provincial gaming board in order to have opportunity to demonstrate applied competence in an authentic setting for completion of the qualification.
|RECOGNISE PREVIOUS LEARNING?|
|The Qualification consists of Fundamental, Core and Elective components and is unit standards based. A minimum of 130 credits is required to complete the qualification. In this qualification the credits are allocated as follows:
> Complete all the compulsory unit standards for the specialisation.
> Choose additional optional unit standards from those listed for the specialisation to give a minimum of 42 credits for the specialisation.
The following are the specialisations and their unit standards:
|EXIT LEVEL OUTCOMES|
|1. Demonstrate an understanding of the gaming environment and the context in which gaming activities take place.
2. Meet customer service requirements.
3. Function in the operational environment.
Exit Level Outcomes for areas of specialisation in the qualification:
Depending of the area of specialisation selected, the qualifying learner will be able to:
4. Operate as a dealer.
5. Operate as a slots operator/host.
6. Operate as a cashier in a gaming environment.
7. Carry out surveillance in a gaming environment.
|ASSOCIATED ASSESSMENT CRITERIA|
|Associated Assessment Criteria for Exit Level Outcome 1:
1.1 The gaming environment is explained in terms of the legislative framework in which gaming activities take place.
1.2 The consequences of non-compliance with legislation are explained for the employee and the casino.
1.3 The accepted Code of Conduct and Business Procedures applicable within the casino industry are explained in terms of own behaviour and work performance.
1.4 Operational requirements are identified and explained as they relate to legislation and operational objectives.
Associated Assessment Criteria for Exit Level Outcome 2:
2.1 The factors that impact on customer service in the gaming environment are explained and demonstrated with examples of good and bad practices.
2.2 Communication skills are used effectively when interacting with customers and fellow employees.
2.3 Customers are assisted with queries relating to the layout, services and facilities available within the organisation.
2.4 Principles of responsible gaming are understood and applied within the context of customer interaction.
Associated Assessment Criteria for Exit Level Outcome 3:
3.1 Working relationships are maintained with other members of staff in order to support operational functions.
3.2 Health and safety is maintained according to operational requirements.
Associated Assessment Criteria for Exit Level Outcome 4:
4.1 Dealing functions are handled according to operational requirements and industry standards.
4.2 Chips are handled with dexterity and accuracy as per operational requirements in support of the dealing function.
4.3 The operational float is handled according to organisational requirements.
4.4 Security procedures for dealers are executed according to operational requirements.
4.5 Customer cheat moves are recognised and reported according to operational policy and procedures.
4.6 Players are recognised and tracked according to operational requirements.
Associated Assessment Criteria for Exit Level Outcome 5:
5.1 A working knowledge of the equipment required for effective slots operation is demonstrated and applied in the workplace.
5.2 Slots department internal procedures are applied when performing operational functions.
5.3 Security is maintained within the slot machine area.
5.4 Gaming machine payouts are made according to internal procedures.
5.5 Technical tasks in the slots operation area are maintained according to operational requirements.
Associated Assessment Criteria for Exit Level Outcome 6:
6.1 Gaming Cashiering equipment is operated according to operational requirements, manufacturer's specifications and gaming board requirements.
6.2 Gaming related transactions are processed according to legislative and operational requirements.
6.3 Gaming cashiering administration is executed according to operational procedures.
Associated Assessment Criteria for Exit Level Outcome 7:
7.1 Surveillance equipment is handled according to operational and organisational requirements.
7.2 Activities within a casino are monitored as per Gaming Board Regulations and internal procedures.
7.3 Relevant action is taken where anomalies are identified as per operational procedures and requirements.
Assessment practices must be open, transparent, fair, valid, and reliable and must ensure that no learner is disadvantaged in any way whatsoever. For this purpose, an integrated assessment approach is incorporated into the qualification.
Learning, teaching and assessment are inextricably aligned. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated through the practical application of sales and services in a wholesale and retail environment.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic wholesale and retail sales and services contexts wherever possible.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all Specific Outcomes, Embedded Knowledge and Critical Cross-Field Outcomes are evaluated. The assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of Specific Outcomes and Embedded Knowledge.
|When researching the National Certificate: Gaming Operations, NQF Level 3 it became apparent that it would be virtually impossible to compare this qualification with training in emerging markets. This is mainly due to the fact that gaming establishments are not recognised in all markets and that most training is conducted in-house and the detail thereof is not readily available to the general public.
Based on turnover, number of gaming establishments, and tourism pulling-power, it is generally accepted that the best practice worldwide occurs in the United Stated of America, most notably in Nevada. Therefore qualifications and learning programmes from the USA were used for international comparison. America does not have anything similar to our National Qualifications Framework.
Gaming in South Africa in terms of number of customers and as an income generator is probably the most closely aligned to New Zealand. It is therefore important to also compare the proposed qualification with similar qualifications from New Zealand, which also has its own version of a National Qualifications Framework.
International practice is for training to be given separately for each area of the gaming industry, whereas this qualification offers training in core competencies applicable to all areas and in chosen specialisations. As no one qualification or training programme exists internationally for each specialisation in the National Certificate: Gaming, Level 3, comparisons were done with international qualifications in each specialisation.
The US Occupational Information Network for Gaming Change Persons and Booth Cashiers.
The competencies offered in this programme include:
These competencies are covered in the National Certificate: Gaming, Level 3:
The New Zealand National Certificate in Casino Cashiering, Level 3.
The competencies offered include:
These are dealt with in the National Certificate: Gaming, Level 3.
The abovementioned qualifications, as with almost all learning frameworks outside of South Africa, do not have a fundamental component. The compulsory units of competency in the US and New Zealand qualifications match those in the proposed South African qualification, although the latter includes more compulsory core competencies. In addition, the National Certificate: Gaming, Level 3 offers unit standards specific to the area of specialisation. The core components of the two international qualifications do not include anything of significance which the proposed South African one does not.
The foreign unit standards do not provide as much detail as the local ones. The proposed qualification also offers more unit standards, both as optional and non-optional choices, than either of the compared qualifications does.
In summary, the proposed South African qualification offers practically all of the core competencies of comparable qualifications in the USA and New Zealand, but in addition gives a broader range of potential learners many more options.
The US Occupational Information Network for Slots Key persons. The competencies offered include:
In addition the training offered by USA providers such as the Slot Floor Mechanic Course offered by the Red Community Rock College address similar competencies.
This learning programme also shares many of the core competencies found in the New Zealand National Certificate in Casino Gaming, Level 3. These competencies include:
The same conclusions can be made as for the cashiering specialisation.
The US Occupational Information Network for Gaming Dealers. The competencies offered include:
In addition the training offered by USA providers such as the Certificate in Gaming offered by the University of Nevada and the Casino School Course offered by the National bartenders, casino games and hospitality schools address similar competencies. These include:
The same conclusions can be made as for the cashiering specialisation.
The US Occupational Information Network for Gaming Surveillance Officers. The competencies offered include:
In addition the training offered by USA providers such as the Training seminar in Casino surveillance offered by the University of Nevada, Las Vegas, address similar competencies to the ones stipulated, albeit in greater detail. These include:
This learning programme also shares many of the core competencies found in the New Zealand National Certificate in Casino Gaming, Level 4.These competencies include:
The findings are same as for the other specialisations, but the following are not included in the National Certificate: Gaming, Level 3.
These are not regarded as significant omissions in the National Certificate: Gaming, NQF Level 3.
Whilst there are many hundreds of institutions that provide Casino or Gaming Training, this International Comparability research has found that the bulk of the providers cater to separate areas of specialisation, often in short courses, in that they provide units within specific disciplines i.e. booths or cashiering, dealers, slots operators, surveillance or security, etc. The comparisons made provide a good indication of the international equivalence of the proposed South African qualification, which draws almost all of these short courses into one qualification which also includes additional compulsory core unit standards, and fundamentals.
|The qualification provides the following articulation opportunities:
Vertical Articulation is possible with the following qualifications registered on the National Qualifications Framework:
The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory.
For an applicant to register as an assessor or moderator of this Qualification the applicant needs:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|This qualification replaces the following qualifications:
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||116520||Apply safety, health and environmental principles and procedures in a workplace||Level 2||NQF Level 02||2|
|Core||113904||Explain how money laundering legislation impacts on monetary transactions in South Africa||Level 2||NQF Level 02||2|
|Core||244574||Apply knowledge of HIV/AIDS to a specific business sector and a workplace||Level 3||NQF Level 03||4|
|Core||113852||Apply occupational health, safety and environmental principles||Level 3||NQF Level 03||10|
|Core||244572||Describe how to manage workplace relationships||Level 3||NQF Level 03||2|
|Core||123258||Foster and maintain customer relations||Level 3||NQF Level 03||10|
|Core||114979||Operate a computer workstation in a business environment||Level 3||NQF Level 03||2|
|Core||258056||Understand compliance in a casino environment||Level 3||NQF Level 03||3|
|Core||242815||Apply the organisation's code of conduct in a work environment||Level 4||NQF Level 04||5|
|Core||252217||Comply with organisational ethics||Level 4||NQF Level 04||4|
|Core||243947||Develop self within the job role||Level 4||NQF Level 04||4|
|Core||243954||Understand the need for cultural awareness in dealing with customers and colleagues||Level 4||NQF Level 04||4|
|Fundamental||119472||Accommodate audience and context needs in oral/signed communication||Level 3||NQF Level 03||5|
|Fundamental||9010||Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations||Level 3||NQF Level 03||2|
|Fundamental||9013||Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts||Level 3||NQF Level 03||4|
|Fundamental||119457||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||9012||Investigate life and work related problems using data and probabilities||Level 3||NQF Level 03||5|
|Fundamental||119467||Use language and communication in occupational learning programmes||Level 3||NQF Level 03||5|
|Fundamental||7456||Use mathematics to investigate and monitor the financial aspects of personal, business and national issues||Level 3||NQF Level 03||5|
|Fundamental||119465||Write/present/sign texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Elective||258037||Batch coins and tokens||Level 2||NQF Level 02||3|
|Elective||258055||Monitor clearance and count procedures||Level 2||NQF Level 02||4|
|Elective||258066||Operate communication equipment||Level 2||NQF Level 02||3|
|Elective||258071||Assist in dealing with problem and pathological gambling in the workplace||Level 3||NQF Level 03||4|
|Elective||258043||Comply with security procedures for dealers||Level 3||NQF Level 03||3|
|Elective||258057||Deal American Roulette||Level 3||NQF Level 03||16|
|Elective||258059||Deal Blackjack||Level 3||NQF Level 03||6|
|Elective||258044||Deal Poker||Level 3||NQF Level 03||4|
|Elective||258036||Demonstrate and apply knowledge of the slots department and internal procedures||Level 3||NQF Level 03||5|
|Elective||258045||Handle casino chips||Level 3||NQF Level 03||5|
|Elective||242812||Induct a member into a team||Level 3||NQF Level 03||4|
|Elective||258070||Install, remove, convert and upgrade gaming machines and gaming related equipment and systems||Level 3||NQF Level 03||8|
|Elective||258067||Maintain security within a gaming environment||Level 3||NQF Level 03||12|
|Elective||258060||Make gaming machine payouts||Level 3||NQF Level 03||4|
|Elective||258041||Manage the float in a gaming environment||Level 3||NQF Level 03||4|
|Elective||258061||Monitor gaming operations||Level 3||NQF Level 03||12|
|Elective||258035||Operate a chip and cash and coin float||Level 3||NQF Level 03||8|
|Elective||258063||Operate a closed circuit television system||Level 3||NQF Level 03||5|
|Elective||258058||Operate a smart card system||Level 3||NQF Level 03||4|
|Elective||258855||Operate and maintain cashiering equipment||Level 3||NQF Level 03||4|
|Elective||258040||Process cheque, credit card and bank transactions||Level 3||NQF Level 03||8|
|Elective||258038||Process slots transactions and redeem and retrieve slots shorts||Level 3||NQF Level 03||4|
|Elective||258039||Process table transactions||Level 3||NQF Level 03||4|
|Elective||254220||Provide primary emergency care/first aid as an advanced first responder||Level 3||NQF Level 03||8|
|Elective||258062||Recognise and report customer cheat moves||Level 3||NQF Level 03||3|
|Elective||258064||Carry out fault finding, fault resolution, repair, maintenance and servicing of gaming machines and gaming related equipment and systems||Level 4||NQF Level 04||8|
|Elective||258046||Control a slots safe inventory||Level 4||NQF Level 04||6|
|Elective||258042||Control the casino float||Level 4||NQF Level 04||8|
|Elective||258068||Deal Punto Banco||Level 4||NQF Level 04||6|
|Elective||258069||Demonstrate knowledge of and operate slot machines||Level 4||NQF Level 04||5|
|Elective||258065||Operate the game of Dice||Level 4||NQF Level 04||15|
|Elective||242811||Prioritise time and work for self and team||Level 4||NQF Level 04||5|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||African Global Skills Academy Pty Ltd|
|2.||Bella FE Consulting|
|3.||International Hotel School Training Pty Ltd|
|4.||MOTHUSI MANAGEMENT CONSULTANTS|
|5.||Tsogo Sun Casinos Pty Ltd|