SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Describe and apply the management functions of an organization 
SAQA US ID UNIT STANDARD TITLE
14667  Describe and apply the management functions of an organization 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management function in an organisation. The term business unit in this unit standard implies a small business, cost center, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The qualifying learner is capable of:
  • Describing the management activities involved in running a successful business.
  • Explaining the basic activities involved in the management process.
  • Identifying and explaining the main tasks required of managers.
  • Applying the decision making process to make a management decision.
  • Analysing the application of the general management functions in a selected organisation. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF Level 3 

    UNIT STANDARD RANGE 
  • Basic management activities are planning, organising, leading and controlling.
  • Management tasks include, but are not limited to, decision making, communicating, controlling, disciplining, motivating, coordinating, evaluating and delegating.
  • When the learner is already in a junior management role this unit standard should be read as referring to the learner`s own position in an organisation.
  • General management functions include Human Resources, Marketing, Public Relations, Production, Financial and Administration. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the management activities involved in running a successful business 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The business functions of an organisation are analysed and the main business functions are identified for a specific organisation. 

    ASSESSMENT CRITERION 2 
    2. The resources used in a business are analysed and the role of management in ensuring that resources of the business are used to best advantage is explained with examples from a specific organisation. 

    ASSESSMENT CRITERION 3 
    3. The responsibilities of employees in ensuring that resources are used to best advantage is explained with examples. 

    SPECIFIC OUTCOME 2 
    Explain the basic activities involved in the management process 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The basic activities involved in the management process are named with examples. 

    ASSESSMENT CRITERION 2 
    2. The planning function in an organisation is identified and an indication is given of who in the organisation is responsible for the planning function. 

    ASSESSMENT CRITERION 3 
    3. An example of the planning required in the learner's own situation is produced and an indication is given of how this fits into the organisation's business plan. 

    ASSESSMENT CRITERION 4 
    4. The organising function in an organisation is identified and an indication is given of who in the organisation is responsible for the organising function. 

    ASSESSMENT CRITERION 5 
    5. The organising function in the learner's own position is identified with examples. 

    ASSESSMENT CRITERION 6 
    6. The leading function in an organisation is identified and an indication is given of who in the organisation is responsible for the leading function. 

    ASSESSMENT CRITERION 7 
    7. The leading function applicable to the learner is identified and an indication is given of the learner`s own leadership style. 

    ASSESSMENT CRITERION 8 
    8. The control function in an organisation is identified and an indication is given of who in the organisation is responsible for the control function. 

    ASSESSMENT CRITERION 9 
    9. The control function in the learner`s own situation is identified and an indication is given of what the learner controls and how s/he exercises control 

    ASSESSMENT CRITERION 10 
    10. The difference between responsibility and accountability is explained with reference to delegation. 

    SPECIFIC OUTCOME 3 
    Identify and explain some of the tasks required of managers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The decision making task of managers is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The communication task of managers is explained with examples and suggestions are made as to how cultural diversity can be accommodated in communications. 

    ASSESSMENT CRITERION 3 
    3. The importance of trust in an organisation is explained and an indication is given of how trust affects communication. 

    ASSESSMENT CRITERION 4 
    4. The coordinating task of managers is explained and an indication is given of how the learner is responsible for co-ordinating based on a position description. 

    ASSESSMENT CRITERION 5 
    5. The motivating task of managers is explained with examples. 

    ASSESSMENT CRITERION 6 
    6. The delegating task of managers is explained and an indication is given of what tasks can and may not be delegated in a specific organisation. 

    ASSESSMENT CRITERION 7 
    7. The disciplinary task of managers is explained and an indication is given of the role of the team leader/low level manager in the disciplinary process. 

    ASSESSMENT CRITERION 8 
    8. The evaluating task of managers is explained and an indication is given of the role of the junior manager in the assessing worker performance. 

    SPECIFIC OUTCOME 4 
    Apply the decision making process to make a management decision 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The steps to be followed in making a decision are explained with reference to an authentic workplace situation. 

    ASSESSMENT CRITERION 2 
    2. The decision making process is used to make a management decision. 

    SPECIFIC OUTCOME 5 
    Apply the general management functions to a selected organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The management functions in an organisation are listed and an indication is given of who in the organisation is responsible for each function. 

    ASSESSMENT CRITERION 2 
    2. The way in which each management function is addressed in a specific organisation is explained with reference to the organogram of a selected organisation. 

    ASSESSMENT CRITERION 3 
    3. The role of a team leader or low level manager in the management of an organisation is outlined with reference to the basic management functions and tasks. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Learners can manage themselves and their activities responsibly and effectively in applying the management function to own situation. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information when identifying the fundamental processes and tasks of management. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively and responsibly when explaining the basic management activities. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems recognising how own position fits into the management of an organisation and how the management function contributes to the success of a business. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  50398   National Certificate: Project Support Service  Level 3  NQF Level 03  Reregistered  2018-06-30  SERVICES 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Core  66349   Further Education and Training Certificate: General Forestry  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Core  65729   Further Education and Training Certificate: Hairdressing  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  66289   Further Education and Training Certificate: Lumber Milling  Level 4  NQF Level 04  Reregistered  2018-06-30  FPMSETA 
    Core  48664   Further Education and Training Certificate: Mail Supervision  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Core  65110   Further Education and Training Certificate: Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-03-14  As per Learning Programmes recorded against this Qual 
    Core  59889   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2010-01-25  Was SAS SETA until Last Date for Achievement 
    Core  78143   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  SAS SETA 
    Core  61949   Further Education and Training Certificate: Pulp and Paper Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FPMSETA 
    Core  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2018-06-30  INSETA 
    Core  24396   National Certificate: Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2006-10-08  Was INSETA until Last Date for Achievement 
    Core  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  CATHSSETA 
    Core  80046   National Certificate: Tactical Road Traffic Operations  Level 5  NQF Level 05  Reregistered  2018-06-30  SAS SETA 
    Elective  48655   National Certificate: General Abattoir Processes  Level 2  NQF Level 02  Reregistered  2018-06-30  AgriSETA 
    Elective  48902   National Certificate: Abattoir Supervision  Level 3  NQF Level 03  Reregistered  2018-06-30  AgriSETA 
    Elective  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2018-06-30  SERVICES 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2018-06-30  PSETA 
    Elective  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Reregistered  2018-06-30  SERVICES 
    Elective  49276   Further Education and Training Certificate (FETC): Trade Exhibitions  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2018-06-30  BANKSETA 
    Elective  78529   Further Education and Training Certificate: Chemical Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48659   Further Education and Training Certificate: Grain Milling  Level 4  NQF Level 04  Reregistered  2018-06-30  AgriSETA 
    Elective  65589   Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  TETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Elective  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Reregistered  2018-06-30  SERVICES 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2018-06-30  LG SETA 
    Elective  48651   Further Education and Training Certificate: Meat Classification  Level 4  NQF Level 04  Reregistered  2018-06-30  AgriSETA 
    Elective  77963   Further Education and Training Certificate: Mining/Exploration Geology  Level 4  NQF Level 04  Reregistered  2018-06-30  MQA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Reregistered  2018-06-30  PSETA 
    Elective  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Reregistered  2018-06-30  SAS SETA 
    Elective  58337   Further Education and Training Certificate: Trade Union Practice  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Elective  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 
    Elective  49397   National Certificate: Wholesale and Retail Operations Supervision  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2018-06-30  W&RSETA 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  LG SETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2018-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abattoir Skills Training Pty Ltd 
    2. AboutLearning 
    3. Absa Learning & Development 
    4. Africa Corporate Training Institute and HR Consulting 
    5. Africa Institute For Public Administration 
    6. Alcari Learning Centre (Pty) Ltd 
    7. Amaqamu Project Management and Consulting 
    8. Asiphokuhle Training and Research Institute 
    9. Baobab Consulting and Training 
    10. Boikgantsho Consulting & Events 
    11. Braune Training (Pty) Ltd 
    12. Bridgestone South Africa (Pty) Ltd - Isando Branch (ISANDO) (TP) 
    13. BW Khuzwayo Consulting CC 
    14. CB Willemse Training 
    15. Central University of Technology, Free State 
    16. CKP Development Agency cc 
    17. College of Vocational Studies (Pty) Ltd 
    18. Compuscan Academy 
    19. Cornerstone Performance Solutions (Pty) Ltd 
    20. Dean Institute Of Learning (Pty) Ltd 
    21. Development Bank of Southern Africa (DBSA) 
    22. Didintle Training Services 
    23. Dimension Development Network 
    24. Executive People Development Solutions(PTY) Ltd 
    25. Express Model 405 
    26. faisit (Pty) Ltd 
    27. Felix Risk Training Consultants 
    28. Fire Protection Association of Southern Africa 
    29. FIREARM COMPETENCY ASSESSMENT AND TRAINING CENTRE PORT SHEPSTONE 
    30. Gemini Training And Development Pty Ltd 
    31. GOBELA CONSULTING 
    32. Golden Rewards 175 CC 
    33. Ilitha Lelizwe Consulting 
    34. Institute for Local Government and Housing 
    35. Insurance Technical School 
    36. Intec College 
    37. Intelligo Solutions Pty (Ltd) 
    38. Invuya Institute of Learning 
    39. Jobafrik Consulting 
    40. Josmap Training Institute 
    41. Kamanga Skills Projects 
    42. Karabo Ya Karabo 
    43. Kgotla Trading Enterprise 
    44. Khosithi Training 
    45. Khula Nonke Training & Development 
    46. Kia Chuma 
    47. Kopure Business Training and Consulting 
    48. Koue Bokkeveld Training Centre 
    49. KZN Tourism Training Centre 
    50. Legal Environment Safety & Health Requirements cc 
    51. Lesias Educational Services 
    52. Letlhokoa Management Services CC 
    53. Lionize Consulting 
    54. Liza Gresse Consulting 
    55. Makgoka Development Facilitation (PTY) Ltd. 
    56. Management College of Southern Africa (MANCOSA) 
    57. Marrian Ridge Computer Centre (Pty) Ltd 
    58. Masifunde Training Centre 
    59. Mathaveiya Skills Enhancement 
    60. Megro Learning 
    61. Mgwezane Training and Events Management CC. 
    62. Mimoisa Business Solutions CC 
    63. MJ Mafunisa Consulting (PTY) LTD 
    64. MML Consulting CC. 
    65. MPACT 
    66. Nhlahle Development Agency 
    67. Nkinane Training Institute and Consulting (Pty) Ltd 
    68. Occupation-Defined Learning 
    69. Omithombo Management Academy 
    70. PMA Holdings (PTY ) LTD. 
    71. Production Management Institute 
    72. Production Management Institute of Southern Africa (PMI) 
    73. Pulakgadi Training Consulting CC 
    74. Regent Business School (Pty) Ltd t/a Regent Business School 
    75. South African Institute of Learning (SAIL) 
    76. South African ABET Development Agency SAADA 
    77. South African Forestry Training College 
    78. Talent Emporium Academy (PTY) Ltd 
    79. The Crimson CO CC. 
    80. The Facilitation Workshop 
    81. The Institute of Bankers in south Africa 
    82. The Skills Launchpad 
    83. Tlaletso Consultants 
    84. Tradesman Consulting and Training Solutions 
    85. Triads Management Services 
    86. TTTC 
    87. Twin Peak Technologies 
    88. Ubuhle HR & Management Consultants 
    89. Umsizi Skills Academy 
    90. Vantage Training 
    91. VPK BUSINESS VENTURE C.C 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.