SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Describe and apply the management functions of an organization 
SAQA US ID UNIT STANDARD TITLE
14667  Describe and apply the management functions of an organization 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management function in an organisation. The term business unit in this unit standard implies a small business, cost center, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The qualifying learner is capable of:
  • Describing the management activities involved in running a successful business.
  • Explaining the basic activities involved in the management process.
  • Identifying and explaining the main tasks required of managers.
  • Applying the decision making process to make a management decision.
  • Analysing the application of the general management functions in a selected organisation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF Level 3 

    UNIT STANDARD RANGE 
  • Basic management activities are planning, organising, leading and controlling.
  • Management tasks include, but are not limited to, decision making, communicating, controlling, disciplining, motivating, coordinating, evaluating and delegating.
  • When the learner is already in a junior management role this unit standard should be read as referring to the learner`s own position in an organisation.
  • General management functions include Human Resources, Marketing, Public Relations, Production, Financial and Administration. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the management activities involved in running a successful business 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The business functions of an organisation are analysed and the main business functions are identified for a specific organisation. 

    ASSESSMENT CRITERION 2 
    2. The resources used in a business are analysed and the role of management in ensuring that resources of the business are used to best advantage is explained with examples from a specific organisation. 

    ASSESSMENT CRITERION 3 
    3. The responsibilities of employees in ensuring that resources are used to best advantage is explained with examples. 

    SPECIFIC OUTCOME 2 
    Explain the basic activities involved in the management process 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The basic activities involved in the management process are named with examples. 

    ASSESSMENT CRITERION 2 
    2. The planning function in an organisation is identified and an indication is given of who in the organisation is responsible for the planning function. 

    ASSESSMENT CRITERION 3 
    3. An example of the planning required in the learner's own situation is produced and an indication is given of how this fits into the organisation's business plan. 

    ASSESSMENT CRITERION 4 
    4. The organising function in an organisation is identified and an indication is given of who in the organisation is responsible for the organising function. 

    ASSESSMENT CRITERION 5 
    5. The organising function in the learner's own position is identified with examples. 

    ASSESSMENT CRITERION 6 
    6. The leading function in an organisation is identified and an indication is given of who in the organisation is responsible for the leading function. 

    ASSESSMENT CRITERION 7 
    7. The leading function applicable to the learner is identified and an indication is given of the learner`s own leadership style. 

    ASSESSMENT CRITERION 8 
    8. The control function in an organisation is identified and an indication is given of who in the organisation is responsible for the control function. 

    ASSESSMENT CRITERION 9 
    9. The control function in the learner`s own situation is identified and an indication is given of what the learner controls and how s/he exercises control 

    ASSESSMENT CRITERION 10 
    10. The difference between responsibility and accountability is explained with reference to delegation. 

    SPECIFIC OUTCOME 3 
    Identify and explain some of the tasks required of managers. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The decision making task of managers is explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The communication task of managers is explained with examples and suggestions are made as to how cultural diversity can be accommodated in communications. 

    ASSESSMENT CRITERION 3 
    3. The importance of trust in an organisation is explained and an indication is given of how trust affects communication. 

    ASSESSMENT CRITERION 4 
    4. The coordinating task of managers is explained and an indication is given of how the learner is responsible for co-ordinating based on a position description. 

    ASSESSMENT CRITERION 5 
    5. The motivating task of managers is explained with examples. 

    ASSESSMENT CRITERION 6 
    6. The delegating task of managers is explained and an indication is given of what tasks can and may not be delegated in a specific organisation. 

    ASSESSMENT CRITERION 7 
    7. The disciplinary task of managers is explained and an indication is given of the role of the team leader/low level manager in the disciplinary process. 

    ASSESSMENT CRITERION 8 
    8. The evaluating task of managers is explained and an indication is given of the role of the junior manager in the assessing worker performance. 

    SPECIFIC OUTCOME 4 
    Apply the decision making process to make a management decision 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The steps to be followed in making a decision are explained with reference to an authentic workplace situation. 

    ASSESSMENT CRITERION 2 
    2. The decision making process is used to make a management decision. 

    SPECIFIC OUTCOME 5 
    Apply the general management functions to a selected organisation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. The management functions in an organisation are listed and an indication is given of who in the organisation is responsible for each function. 

    ASSESSMENT CRITERION 2 
    2. The way in which each management function is addressed in a specific organisation is explained with reference to the organogram of a selected organisation. 

    ASSESSMENT CRITERION 3 
    3. The role of a team leader or low level manager in the management of an organisation is outlined with reference to the basic management functions and tasks. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Learners can manage themselves and their activities responsibly and effectively in applying the management function to own situation. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, organise and evaluate information when identifying the fundamental processes and tasks of management. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively and responsibly when explaining the basic management activities. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of related systems recognising how own position fits into the management of an organisation and how the management function contributes to the success of a business. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  83946   National Certificate: Management  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  50398   National Certificate: Project Support Service  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Core  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30   
    Core  66349   Further Education and Training Certificate: General Forestry  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  65729   Further Education and Training Certificate: Hairdressing  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  66289   Further Education and Training Certificate: Lumber Milling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  FPMSETA 
    Core  48664   Further Education and Training Certificate: Mail Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Core  65110   Further Education and Training Certificate: Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2009-03-14  As per Learning Programmes recorded against this Qual 
    Core  78143   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Core  59889   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2010-01-25  Was SAS SETA until Last Date for Achievement 
    Core  61949   Further Education and Training Certificate: Pulp and Paper Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Core  61670   Further Education and Training Certificate: Railway Construction and Maintenance  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Core  24396   National Certificate: Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered"     		 2006-10-08  Was INSETA until Last Date for Achievement 
    Core  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Core  80046   National Certificate: Tactical Road Traffic Operations  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  48655   National Certificate: General Abattoir Processes  Level 2  NQF Level 02  Reregistered  2023-06-30  AgriSETA 
    Elective  48902   National Certificate: Abattoir Supervision  Level 3  NQF Level 03  Reregistered  2023-06-30  AgriSETA 
    Elective  48663   National Certificate: Mail Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Elective  49276   Further Education and Training Certificate (FETC): Trade Exhibitions  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  20185   Further Education and Training Certificate: Banking  Level 4  NQF Level 04  Reregistered  2023-06-30  BANKSETA 
    Elective  78529   Further Education and Training Certificate: Chemical Operations  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48659   Further Education and Training Certificate: Grain Milling  Level 4  NQF Level 04  Reregistered  2023-06-30  AgriSETA 
    Elective  65589   Further Education and Training Certificate: High Speed Inter-City Commuter Railway Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  58063   Further Education and Training Certificate: Labour Recruitment Services  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 
    Elective  50081   Further Education and Training Certificate: Leadership Development  Level 4  NQF Level 04  Reregistered  2023-06-30  LG SETA 
    Elective  48651   Further Education and Training Certificate: Meat Classification  Level 4  NQF Level 04  Reregistered  2023-06-30  AgriSETA 
    Elective  77963   Further Education and Training Certificate: Mining/Exploration Geology  Level 4  NQF Level 04  Reregistered  2023-06-30  MQA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49197   Further Education and Training Certificate: Social Housing Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Elective  57713   Further Education and Training Certificate: Specialist Security Practices  Level 4  NQF Level 04  Reregistered  2023-06-30  SAS SETA 
    Elective  58337   Further Education and Training Certificate: Trade Union Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  49396   National Certificate: Wholesale and Retail Credit Control  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-10-22  Was W&RSETA until Last Date for Achievement 
    Elective  49397   National Certificate: Wholesale and Retail Operations Supervision  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  W&RSETA 
    Elective  50205   National Certificate: Municipal Integrated Development Planning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  LG SETA 
    Elective  50023   National Diploma: Legal Interpreting  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Aboutlearning Pty Ltd 
    3. Africa Institute For Public Administration 
    4. AfroXpert Performance Developement cc 
    5. Alcari Learning Centre (Pty) Ltd 
    6. All Access Holdings 
    7. Amabamba Recruitment 
    8. Amadube Investments CC 
    9. Apparel Component Manufacturers Pty Ltd 
    10. Asiphokuhle Training and Research Institute 
    11. Bantubanye Skills 
    12. Beaches Clothing Cc 
    13. BF QUALITY SOLUTIONS (PTY) LTD 
    14. Bidvest Bank 
    15. Boikgantsho Consulting & Events 
    16. Braune Training (Pty) Ltd 
    17. Break The Chains Development Services 
    18. BW Khuzwayo Consulting CC 
    19. Chartall Business College 
    20. CKP Development Agency (Pty) Ltd. 
    21. Classic Human Capital Solutions 
    22. CMO Logistics Pty Ltd 
    23. College of Production Technology 
    24. Compuscan Academy 
    25. Continental Tyres SA (Pty) Ltd (NEW BRIGHTON) (TP) 
    26. Continuing Education Programme 
    27. Creative Thinking Trading 524 
    28. CTC College(PTY) LTD. 
    29. Customised Training Specialists Trust T/A CTS (PINETOWN) (TP) 
    30. Dean Institute Of Learning (Pty) Ltd 
    31. Development Bank of Southern Africa (DBSA) 
    32. Didintle Training Services 
    33. Ditirelo Skills Development Services 
    34. Edutel Wholesale & Retail Academy 
    35. Edutraining Business College 
    36. Elective Training Institute Enterprise CC 
    37. Eskilz College (Pty) Ltd 
    38. Ethekwini Corporate and Human Resources Skills Development Unit 
    39. Executive People Development Solutions (Pty) Ltd 
    40. Express Model 405 
    41. Faisit (Pty) Ltd 
    42. FARANANI FACILITATION SERVICES 
    43. Felix Risk Training Consultants 
    44. Fire Protection Association of Southern Africa 
    45. Firstrand Bank - Benmore 
    46. FORUM SEKURITEIT 
    47. Frugatrax Consultants 
    48. Gemini Training And Development Pty Ltd 
    49. Glere Skills and Consultants 
    50. Goitsikitso Enterprise Trading 
    51. Growth Management Consulting 
    52. Gudlhuza Development Solutions cc 
    53. Guest Resource Services (Pty) Ltd 
    54. Gufferty Consulting 
    55. INSIMBI SECURITY TRAINING CENTRE 
    56. Intec College 
    57. Intelligo Solutions Pty (Ltd) 
    58. International Trimmings & Labels SA (Pty) Ltd 
    59. Invuya Institute of Learning (Pty) Ltd 
    60. IQ Skills Academy (PTY) LTD. 
    61. Jobafrik Consulting 
    62. JORDAN AND CO A DIVISION OF BOLTON FOOTWEAR PTY LTD 
    63. K Shabangu FET College 
    64. KAGISHO BUSINESS CONCEPTS (Pty) LTD 
    65. KALIDEEN MANAGEMENT SERVICES 
    66. Kamanga Skills Projects 
    67. Karabo Ya Karabo 
    68. Kernel Management and Consulting (PTY) LTD. 
    69. Kgolo Institute 
    70. KHOSITHI TRAINING 
    71. Kia Chuma 
    72. KOKANO PROJECTS PTY LTD 
    73. KZN BUSINESS TRAINING CENTRE 
    74. Lagnita Skills Solutions 
    75. Lancashire Manufacturing Company Pty Ltd 
    76. Leesons Skills Development Academy (PTY) LTD 
    77. Legal Environment Safety & Health Requirements cc 
    78. Letlhokoa Management Services CC 
    79. Lewerb Holdings (PTY) Ltd 
    80. Liza Gresse Consulting 
    81. Longata Consultant 
    82. Luleka Business Academy 
    83. M.I.C. Training and Development 
    84. Makhophila Business Enterprise 
    85. Management College of Southern Africa (MANCOSA) 
    86. Mangalani Business Enterprises 
    87. Maqhawe College 
    88. Marrian Ridge Computer Centre (Pty) Ltd 
    89. Masemase Consultancy CC. 
    90. Masifunde Training Centre (Pty) Ltd 
    91. Mass Computer Training And Printers 
    92. Mgwezane Training and Events Management CC. 
    93. Miczo's Enterprise 
    94. Mission Point Consulting 
    95. Mmalethabo Consulting 
    96. Mod-Mosh Projects and Consulting (PTY) LTD 
    97. Mortarboard Training Solutions 
    98. MTHENGENYA & ASSOCIATES 
    99. Ndrendre Building & General Services 
    100. Nedbank Ltd 
    101. Nemalale Eagles Consultancy CC 
    102. NEMJA SECURITY AND PROJECTS CC 
    103. Networx for Career Development 
    104. Nhlahle Development Agency 
    105. NJ & L Trading Enterprise CC. 
    106. Northlink College - Protea Campus 
    107. NS Global Academy 
    108. Nyankwavi Investment CC. 
    109. ODL GROUP (PTY) Ltd 
    110. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    111. Outeniqua Leadership Institute 
    112. Paseka Business Enterprise 
    113. Pioneer Business Consulting 
    114. Power Rush Trading 170 CC. 
    115. Powernexus 
    116. Prima Toys 
    117. Production Management Institute 
    118. Production Management Institute of Southern Africa (PMI) 
    119. Production Management Institute of Southern Africa (PMI) - Johannesburg 
    120. Production Management Institute of Southern Africa - Durban 
    121. PRODUCTION MANAGEMENT INSTITUTE SA PTY LTD (PORT ELIZABETH) 
    122. PTDEV (Pty) Ltd 
    123. Pudi's Educational Services And Youth Development 
    124. QUANTUM SKILLS 
    125. Quick Leap Investment 
    126. REBONTSHENG TRADING CC 
    127. Rhens Consulting 
    128. Royal Express 
    129. Sasalethu Consulting and Associates 
    130. SDTSA Training Providers 
    131. Siyakhula Trust ETD Institute Pty Ltd 
    132. SIZA NESU TRAINING AND DEVELOPMENT 
    133. SKILLS DYNAMICS AFRICA PTY LTD 
    134. Solstice Networks CC. 
    135. South African Forestry Training College 
    136. SPECIAL ASSET PROTECTION SERVICES T/A DE PAUW TRADING CC 
    137. Standard Bank Personal and Business Banking 
    138. Summat Training Institute 
    139. Talent Emporium Academy (PTY) Ltd 
    140. Tankimo Trading (Pty) Ltd 
    141. THANDEKA VOCATIONAL EDUCATION TRUST (PTY) LTD 
    142. The Crimson CO CC. 
    143. Thunderflex3 Pty (Ltd) 
    144. Tirhani SkillsTraining Pty Ltd 
    145. Tlaletso Consultants 
    146. Tloumogale Business Development & Consulting 
    147. Tradesman Consulting and Training Solutions 
    148. Tsebo Kitso Trainings 
    149. Tshelopele Development Institution 
    150. Tshwane Training Institute (PTY) LTD. 
    151. TTTC 
    152. Umfolozi FET College 
    153. Umqondo Consultancy 
    154. University of Venda 
    155. Vicmat Consultants 
    156. VPK BUSINESS VENTURE C C 
    157. Wide Horizon Advanced Training (PORT ELIZABETH) (TP) 
    158. WILLSHIR TRADING 
    159. Ya Hina Management Consulting and projects 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.