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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |
SOUTH AFRICAN QUALIFICATIONS AUTHORITY |
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: |
National Certificate: Wholesale and Retail Operations |
SAQA QUAL ID | QUALIFICATION TITLE | |||
58206 | National Certificate: Wholesale and Retail Operations | |||
ORIGINATOR | ||||
SGB Retail and Wholesale | ||||
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY | NQF SUB-FRAMEWORK | |||
W&RSETA - Wholesale & Retail Sector Education and Training Authority | OQSF - Occupational Qualifications Sub-framework | |||
QUALIFICATION TYPE | FIELD | SUBFIELD | ||
National Certificate | Field 11 - Services | Wholesale and Retail | ||
ABET BAND | MINIMUM CREDITS | PRE-2009 NQF LEVEL | NQF LEVEL | QUAL CLASS |
Undefined | 120 | Level 2 | NQF Level 02 | Regular-Unit Stds Based |
REGISTRATION STATUS | SAQA DECISION NUMBER | REGISTRATION START DATE | REGISTRATION END DATE | |
Passed the End Date - Status was "Reregistered" |
SAQA 06120/18 | 2018-07-01 | 2023-06-30 | |
LAST DATE FOR ENROLMENT | LAST DATE FOR ACHIEVEMENT | |||
2024-06-30 | 2027-06-30 |
In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise. |
This qualification replaces: |
Qual ID | Qualification Title | Pre-2009 NQF Level | NQF Level | Min Credits | Replacement Status |
13718 | National Certificate: Retail and Wholesale Processes | Level 2 | NQF Level 02 | 160 | Complete |
48763 | National Certificate: Retail Shop Floor Practices | Level 2 | NQF Level 02 | 122 | Complete |
PURPOSE AND RATIONALE OF THE QUALIFICATION |
Purpose:
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as: After successful completion of this qualifications learners will be able to: This qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector. Rationale: The Wholesale and Retail environment buys and sells a wide range of products and stock form manufacturers to the end user / consumer. Throughout this process a number of people perform a variety of functions. These functions can vary according to the size and type of organisation. Each of these functions may in its own right lead to a whole career in the industry. These functions include: Industry is characterised by a wide variety of organisations from very small wholesale and retail operators to major national and international chain corporations. These include: The industry is labour intensive and service driven. The sector requires specific skills and abilities in order to remain profitable thereby increasing growth and job opportunities. This qualification is aimed at individuals entering the sector for the first time, informal / business owners as well as individuals working in entry level occupations in the sector. This qualification is designed to provide the skills and abilities for people working in or looking for a career-path in Wholesale and Retailing: |
LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING |
It is assumed that learners accessing this qualification are competent in:
Recognition of Prior Learning (RPL): The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment. This Recognition of Prior Learning may allow for: All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA. Access to the qualification: There is open access to any learner who complies with the learning assumed to be in place or equivalent competencies. It is required that learners are able to arrange for assessment in either a Wholesale and Retail or simulated environment. |
RECOGNISE PREVIOUS LEARNING? |
Y |
QUALIFICATION RULES |
This qualification is made up of Fundamental, Core and Elective unit standards and a minimum of 120 Credits is required to complete the qualification.
All unit standards totalling 36 credits are compulsory. All unit standards totalling 23 credits are compulsory. For the elective component, the qualifying learner must achieve a minimum of 61 credits by: The following clusters for specialisation are included in the Qualification: > 114894: Process payment at a Point of Sales, Level 2, 10 Credits > 114889: Record transactions. Level 2, 8 Credits > 114906: Mark merchandise and maintain displays. Level 2, 10 Credits > 114891: Count stock for a stock-take. Level 2, 5 Credits > 114912: Maintain a safe and secure Wholesale and Retail environment. Level 2, 10 Credits > 119674: Manage finances for a new venture. Level 2; 10 Credits > 243676: Source and collect product for resale. Level 2, 12 Credits > 114894: Process payment at a Point of Sales, Level 2, 10 Credits > 114891: Count stock for a stock-take. Level 2, 5 Credits > 114906: Mark merchandise and maintain displays. Level 2, 10 Credits > Recommend order for clients in a FMCG environment. Level 3, 8 Credits > Identify the role of the FMCG Merchandiser in the Wholesale and Retail industry. Level 2, 8 Credits > Uplift Stock for return. Level 3, 5 Credits > 114891: Count stock for a stock-take. Level 2, 5 Credits > 114906: Mark merchandise and maintain displays. Level 2, 10 Credits > 243680: Take orders from customers. Level 3, 12 Credits > 243712: Address customer queries in Wholesale environment. Level 3, 10 Credits > 117899: Pick stock in a Distribution Centre. Level 2, 12 Credits > 114891: Count stock for a stock-take. Level 2, 5 Credits > 114912: Maintain a safe and secure Wholesale and Retail environment. Level 2, 10 Credits > 114911: Resolve customer queries / complaints. Level 3, 8 Credits > 10349: Input data received onto appropriate computer packages within a contact centre. Level 2, 12 Credits > 254594: Handle help desk queries. Level 2, 12 Credits |
EXIT LEVEL OUTCOMES |
1. Operate in the wholesale and retail environment.
2. Interact with customers. Exit Level Outcomes for areas of specialisation in the qualification: Depending of the area of specialisation selected, the qualifying learner will be able to: 3. Operate in a chain store environment. Or 4. Operate in a SME retail environment. Or 5. Perform external merchandising services. Or 6. Operate in a wholesale environment. Or 7. Operate a help-desk in a wholesale and retail environment. |
ASSOCIATED ASSESSMENT CRITERIA |
1.
2. 3. 4. 5. 6. 7. Integrated assessment: Assessment practices must be open, transparent, fair, valid, and reliable and must ensure that no learner is disadvantaged in any way whatsoever. For this purpose, an integrated assessment approach is incorporated into the Qualification. Learning, teaching and assessment are inextricably aligned. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated through the practical application of sales and services in a wholesale and retail environment. Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic wholesale and retail sales and services contexts wherever possible. A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment. The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies. Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience. Assessment should ensure that all Specific Outcomes, Embedded Knowledge and Critical Cross-Field Outcomes are evaluated. The assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of Specific Outcomes and Embedded Knowledge. |
INTERNATIONAL COMPARABILITY |
This qualification has been compared with similar qualifications in the following countries considered to be leaders in this field: United Kingdom (including Wales and Scotland), Australia and Singapore.
Comparisons were conducted via the United Kingdom's National Qualifications Framework for areas of Retail operations provided valuable comparison in terms of three qualifications: It was noted that merchandising featured strongly in the above qualifications and was therefore included. The qualifications selected are all vocationally based as thus formed a good comparison base for the National Certificate: Wholesale and Retail Operations NQF Level 2. The following competencies are incorporated in the WRR30202 (consisting of 9 units of which five are core and 4 elective) and WRR20102 (consisting of 14 units of which 10 core and 4 elective) and the 100.2878/X qualification (consisting of three mandatory units and two optional units of learning: Retail operations L3 (WRR30202): Retail operations L2 (WRR20102): Retail operations L2 (100.2878/X): Careful consideration of the envisaged areas of competency included in the National Certificate: Wholesale and Retail Operations NQF Level 2 shows favourable alignment in terms of: The South African Qualification is however unique in its approach in the enabling of areas of specialisation to make provision for the development of competencies for specific operational requirements. Specific operational needs such as administration and handling of accounts and credit facilities, and in particular the enabling of support services such as Help Desk operations, deviate from the international norm, but add value in terms of skills requirements in the South African context. The Singapore Workforce Development Agency is a statutory board under the Ministry of Manpower (MOM) and leads and drives workforce development in Singapore through a strong focus on industry driven competency requirements. The Certificate in Retail Operations contains the following core modules: Over and above the provision for retail office operations, elective modules for the qualification provide product specific selections for areas such as speciality store assistance, petroleum, product storage (meat, fresh products or seafood). Whereas the Singapore qualification differentiates by product, this qualification has more generic unit standards that can be used across the sectors. Other comparisons: Difficulties were experienced for comparison with qualifications or training in SADC and other African countries, as material is not available. Although the USA is also considered as an area of best practice, relevant qualifications could not be sourced. Conclusion: From the concluded comparison it is clear that the National Certificate: Wholesale and Retail Operations NQF Level 2 aligns well with international trends in terms of the included fundamental and core components and also compares well with tendencies observed in the elective component of the qualification. Merchandising, stock control, communication and a good foundational understanding of the wholesale and retailing environment is clearly aligned with international trends as per the qualifications utilised for comparisons. What provides uniqueness is the additional focus on skills and competencies associated with areas of specialisation, which although specific, remains generic enough in approach to make provision for application across product ranges and situations in the diverse Wholesale and Retail industry in the South African context. |
ARTICULATION OPTIONS |
The qualification provides the following articulation opportunities:
Horizontal Articulation: The qualification articulates horizontally with the following qualifications registered on the National Qualifications Framework: Vertical Articulation: Vertical Articulation is possible with the following qualifications registered on the National Qualifications Framework: |
MODERATION OPTIONS |
Anyone assessing a learner, or moderating the assessment of a learner, against this Qualification must be registered as an assessor or moderator with the relevant Education and Training Quality Assurance body (ETQA), or with an ETQA that has a Memorandum of Understanding (MOU) with the relevant ETQA.
Any institution offering learning that will enable the achievement of this Qualification must be registered and accredited as a provider with the relevant ETQA, or with an ETQA that has an MOU with the relevant ETQA, in which event programme approval will be obtained from the relevant ETQA. Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below. Moderation must include both internal and external moderation of assessments at all exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described in the Exit Level Outcomes of the Qualification. The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. For an applicant to register as an assessor or moderator of this Qualification the applicant needs: |
CRITERIA FOR THE REGISTRATION OF ASSESSORS |
N/A |
REREGISTRATION HISTORY |
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. |
NOTES |
This qualification replaces the following qualifications:
|
UNIT STANDARDS: |
ID | UNIT STANDARD TITLE | PRE-2009 NQF LEVEL | NQF LEVEL | CREDITS | |
Core | 117887 | Complete basic business calculations | Level 2 | NQF Level 02 | 5 |
Core | 114895 | Define the core concepts of the wholesale and retail environment | Level 2 | NQF Level 02 | 10 |
Core | 114903 | Interact with customers | Level 2 | NQF Level 02 | 8 |
Fundamental | 119463 | Access and use information from texts | Level 2 | NQF Level 02 | 5 |
Fundamental | 9009 | Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems | Level 2 | NQF Level 02 | 3 |
Fundamental | 7480 | Demonstrate understanding of rational and irrational numbers and number systems | Level 2 | NQF Level 02 | 3 |
Fundamental | 9008 | Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts | Level 2 | NQF Level 02 | 3 |
Fundamental | 119454 | Maintain and adapt oral/signed communication | Level 2 | NQF Level 02 | 5 |
Fundamental | 119460 | Use language and communication in occupational learning programmes | Level 2 | NQF Level 02 | 5 |
Fundamental | 7469 | Use mathematics to investigate and monitor the financial aspects of personal and community life | Level 2 | NQF Level 02 | 2 |
Fundamental | 9007 | Work with a range of patterns and functions and solve problems | Level 2 | NQF Level 02 | 5 |
Fundamental | 119456 | Write/present for a defined context | Level 2 | NQF Level 02 | 5 |
Elective | 114897 | Administer deliveries | Level 2 | NQF Level 02 | 10 |
Elective | 114908 | Apply food safety practices in a wholesale and retail outlet | Level 2 | NQF Level 02 | 7 |
Elective | 10358 | Apply in-bound Contact Centre Operations within a commercial environment | Level 2 | NQF Level 02 | 8 |
Elective | 14359 | Behave in a professional manner in a business environment | Level 2 | NQF Level 02 | 5 |
Elective | 10354 | Contribute to a diverse working environment in a Contact Centre | Level 2 | NQF Level 02 | 8 |
Elective | 114891 | Count stock for a stock-take | Level 2 | NQF Level 02 | 5 |
Elective | 243671 | Deliver stock to stores | Level 2 | NQF Level 02 | 10 |
Elective | 119666 | Determine financial requirements of a new venture | Level 2 | NQF Level 02 | 8 |
Elective | 335914 | Explain the legal structures and requirements for a wholesale and retail business | Level 2 | NQF Level 02 | 5 |
Elective | 254594 | Handle help desk queries | Level 2 | NQF Level 02 | 12 |
Elective | 243673 | Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry | Level 2 | NQF Level 02 | 8 |
Elective | 114910 | Implement food-handling practices in wholesale and retail outlet | Level 2 | NQF Level 02 | 8 |
Elective | 114904 | Implement promotional instructions | Level 2 | NQF Level 02 | 6 |
Elective | 10349 | Input data received onto appropriate computer packages within a Contact Centre | Level 2 | NQF Level 02 | 12 |
Elective | 114912 | Maintain a safe and secure wholesale and retail environment | Level 2 | NQF Level 02 | 10 |
Elective | 114899 | Maintain the customer's account | Level 2 | NQF Level 02 | 5 |
Elective | 119674 | Manage finances for a new venture | Level 2 | NQF Level 02 | 10 |
Elective | 14342 | Manage time and work processes within a business environment | Level 2 | NQF Level 02 | 4 |
Elective | 114906 | Mark merchandise and maintain displays | Level 2 | NQF Level 02 | 10 |
Elective | 10353 | Meet performance standards within a Contact Centre | Level 2 | NQF Level 02 | 6 |
Elective | 114919 | Offer a credit facility | Level 2 | NQF Level 02 | 8 |
Elective | 114902 | Operate a computer in a Wholesale/Retail outlet | Level 2 | NQF Level 02 | 6 |
Elective | 114893 | Pack customer purchases at point of sales | Level 2 | NQF Level 02 | 3 |
Elective | 114890 | Perform office functions in a wholesale and retail outlet | Level 2 | NQF Level 02 | 4 |
Elective | 117899 | Pick stock in a distribution centre/warehouse | Level 2 | NQF Level 02 | 12 |
Elective | 117900 | Plan self development | Level 2 | NQF Level 02 | 10 |
Elective | 114894 | Process payment at a Point of Sales (POS) | Level 2 | NQF Level 02 | 10 |
Elective | 13885 | Provide information to customers in a Contact Centre | Level 2 | NQF Level 02 | 12 |
Elective | 114889 | Record transactions | Level 2 | NQF Level 02 | 8 |
Elective | 243676 | Source and collect products for resale | Level 2 | NQF Level 02 | 12 |
Elective | 243712 | Address customer queries in a wholesale environment | Level 3 | NQF Level 03 | 10 |
Elective | 13883 | Apply out-bound Contact Centre Operations within a commercial environment | Level 3 | NQF Level 03 | 8 |
Elective | 114892 | Dispatch stock | Level 3 | NQF Level 03 | 10 |
Elective | 243678 | Grant credit to customers | Level 3 | NQF Level 03 | 8 |
Elective | 115878 | Load and deliver stock | Level 3 | NQF Level 03 | 5 |
Elective | 243672 | Maintain the stockroom | Level 3 | NQF Level 03 | 10 |
Elective | 119960 | Merchandise chillers and freezers in a retail store | Level 3 | NQF Level 03 | 3 |
Elective | 114898 | Minimise defaulting customer accounts | Level 3 | NQF Level 03 | 5 |
Elective | 114887 | Prepare a vehicle for deliveries | Level 3 | NQF Level 03 | 8 |
Elective | 13932 | Prepare and process documents for financial and banking processes | Level 3 | NQF Level 03 | 5 |
Elective | 114896 | Receive stock | Level 3 | NQF Level 03 | 12 |
Elective | 243679 | Recommend orders for clients in a fast moving consumer goods environment | Level 3 | NQF Level 03 | 8 |
Elective | 114911 | Resolve customer queries / complaints | Level 3 | NQF Level 03 | 8 |
Elective | 114900 | Sell products to customers in a Wholesale and Retail outlet | Level 3 | NQF Level 03 | 12 |
Elective | 243680 | Take orders from customers | Level 3 | NQF Level 03 | 12 |
Elective | 243681 | Uplift stock for return | Level 3 | NQF Level 03 | 5 |
LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: |
When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification. |
NONE |
PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: |
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here. |
1. | MEENAS ENTERPRISE |
2. | Visual Excellence Trading 508 (Pty) Ltd |
All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. |