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|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|National Certificate: Service Station Operations|
|SAQA QUAL ID||QUALIFICATION TITLE|
|62709||National Certificate: Service Station Operations|
|SGB Vehicle Maintenance|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|W&RSETA - Wholesale & Retail Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|National Certificate||Field 06 - Manufacturing, Engineering and Technology||Manufacturing and Assembly|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||120||Level 2||NQF Level 02||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification replaces:
|Qual ID||Qualification Title||Pre-2009 NQF Level||NQF Level||Min Credits||Replacement Status|
|48969||National Certificate: Service Station Operations||Level 2||NQF Level 02||125||Complete|
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
The purpose of this qualification is to equip learners with the required knowledge, skills and attitudes to function in a fuel retail environment by providing learners with the underlying principles of all of the major areas related to the Fuel Retail industry, thus enabling them to become effective employees, employers and/or self-employed members of society. The National Certificate in Service Station Operations further aims to provide career paths with associated learnerships through various levels and areas of the Fuel Retail industry and the wider Wholesale and Retail industry thus promoting the notion of quality lifelong learning.
This Certificate provides learners with a solid basis in all areas of fuel retail. This will enable them not only to understand the South African context of this sub sector but also to use this learning in various business environments. It will also assist in changing perceptions on the status and functional levels of service station operators in the work place. This qualification will provide the service station operators with pride, self worth and enhance their morale in their chosen career.
This Certificate will form part of a learning pathway for individuals functioning or aspiring to function within a fuel and/or retail industry. It further forms part of a learning pathway for individuals that intend embarking on fuel retail related qualifications that will span across Levels 2 to Level 5 on the national qualifications framework. This qualification resides on Level 2 on the NQF. It is an entry level qualification for individuals performing forecourt operations and convenience store operations. In respect of the forecourt operations, this qualification is aimed at the Forecourt Attendant, Supervisors and Car Wash Attendant. In respect of the convenience store operations, this qualification is aimed at the Cashier, Merchandiser, Cleaner and Food Handler. Thus there will be a ready progression and articulation within the qualification and across the various operations. Further there will be a ready progression of learning from Level 2 upwards, ultimately culminating in a qualification at NQF Level 5. There will also be articulation between this qualification and related wholesale and retail qualifications as well as food preparation related qualifications.
Qualifying learners will be able to know and do the following:
This qualification is a direct outcome of the revision of the former National Certificate: Service Station Operations NQF Level 2, NLRD ID: 48969 the demand is based on the transformation of the existing qualification into a qualification that meets the needs of the fuel retail industry, supporting the principles of the NQF and providing flexibility of bridging into a supervisory type qualification with a strong customer focus.
The National Certificate: Service Station Operations, NQF Level 2, is designed to meet the needs of the learners who are already employed at service stations. It further allows access to, and meets the needs and aspirations of youth and the unemployed who wish to pursue a career in service station operations, or in fields where this learning may be useful. This furthermore includes adult learners who want to enter the arena or develop their careers in service station operations or the related sub-fields. Since this Certificate is part of the learning pathway it will allow mobility to persons operating at any level in the field.
The development of competence in this field will lead to world-class service delivery, company longevity, the promotion of wealth, and job creation. Application of the learning achieved in completing this qualification will also assist employed and unemployed persons to enter other industries where they will be able to apply this learning in a practical context.
The impact of this Certificate on society and the economy is reflected in the multiple job roles and careers that can stem from the qualification, including self-employment opportunities, job creation opportunities and the development of, or entry to, learners who are employed within the private or public sector. It can further stimulate and support skills development for emerging business owners. The range of learners would include school-leavers, youth, unemployed, emerging fuel retail business owners and those already employed at the appropriate levels desiring learning and growth opportunities, as well as the self-employed.
The added value of the skills, knowledge and understanding developed by the Certificate will be evidenced by greater productivity resulting from the improved performance by the learner, due to the integration of the learning which will have taken place in the workplace.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|It is assumed that learners are already competent in:
Recognition of Prior Learning:
Access to the Qualification:
|RECOGNISE PREVIOUS LEARNING?|
|All Fundamental Unit Standards totalling 36 credits are compulsory.
All the Core Unit Standards totalling 42 credits are compulsory.
Elective Unit Standards:
Specialization Area 1: Forecourt Attendant:
Learners must complete all 30 credits in respect of the elective unit standards listed below as well as choose a further 12 credits from any one of the remaining specialisation areas to complete the full qualification:
Specialization Area 2: Cashier:
Learners must choose a minimum of 42 credits from the elective unit standards listed below:
Specialization Area 3: Merchandiser:
Learners must complete all 40 credits in respect of the elective unit standards listed below as well as choose a further 2 credits from any one of the remaining specialisation areas to complete the full qualification:
Specialization Area 4: Car Wash Attendant:
Learners must complete all 24 credits in respect of the elective unit standards listed below as well as choose a further 18 credits from any one of the remaining specialisation areas to complete the full qualification:
Specialization Area 5: Cleaner:
Learners must complete all 18 credits in respect of the elective unit standards listed below as well as choose a further 24 credits from any of the remaining specialisation areas to complete the full qualification:
Specialization Area 6: Food Handler:
Learners must complete all 19 credits in respect of the elective unit standards listed below as well as choose a further 23 credits from any one or more remaining specialisation areas to complete the full qualification:
|EXIT LEVEL OUTCOMES|
|1. Communicate both verbally and in writing.
2. Understand and apply mathematics when handling cash and/or processing payments.
3. Apply basic life skills to maintain a safe and secure work environment by applying health, safety, environmental and quality aspects.
4. Understand the fuel and retail environment to provide effective customer service.
5. Receive, mark and display wet and dry stock.
6. Perform the general cleaning and vehicle forecourt functions at the service station.
7. Prepare and sell food.
Critical Cross-field Outcomes:
This qualification promotes, in particular, the following Critical Cross-Field Outcomes:
Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
Working effectively with others as a member of a team, group, organisation, and community when:
Organising and managing oneself and one's activities responsibly and effectively when:
Collecting, analysing, organising and critically evaluating information to better understand and explain by:
Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
|ASSOCIATED ASSESSMENT CRITERIA|
|Associated Assessment Criteria for Exit Level Outcome 1:
1.1 Texts are read and responded to.
1.2 Main ideas in literary texts are identified and interpreted.
1.3 A variety of speaking and listening strategies, accommodating socio-cultural sensitivities, are used to maintain communication.
1.4 Information is organised using the appropriate learning strategies and presented in a focused and coherent manner.
1.5 A specific audience and purpose is written for by adapting language to suit the context.
Associated Assessment Criteria for Exit Level Outcome 2:
2.1 Rational and irrational numbers and number systems are understood and applied in terms of basic business calculations.
2.2 Basic calculations are made using a range of techniques and electronic equipment.
2.3 Scientific notation is understood and used.
2.4 The legal requirements associated with retail calculations are recognised.
2.5 Problems are solved by using a range of patterns and mathematical functions.
2.6 3-Dimensional shapes are used to measure and calculate physical quantities.
2.7 Probability and statistical concepts are understood and used in problem solving and decision making.
2.8 Point of sales functions are performed efficiently according to administration and security procedures.
2.9 Point of sales transactions are recorded accurately and end of day procedures are effected.
2.10 An understanding of shrinkage and sales targets at a point of sales is demonstrated.
Associated Assessment Criteria for Exit Level Outcome 3:
3.1 Legislation regarding Occupational Health and Safety is understood and applicable safety procedures in workplace are described.
3.2 Sexuality and sexually transmitted infections including HIV/AIDS is understood in terms of the impact of these infections on oneself, as well as in the workplace and society.
3.3 Basic first aid treatment in the workplace is carried out so that emergencies are assessed and first line treatment applied to oneself.
3.4 Appropriate action can be taken with regards to hazards and emergency situations.
3.5 Basic fire fighting techniques are applied to identify, contain, prevent and extinguish different types of fires by operating basic fire fighting equipment.
Associated Assessment Criteria for Exit Level Outcome 4:
4.1 The relationship between various categories and sub-sectors within the Wholesale and Retail environment is identified.
4.2 The relationship between various operational departments in a Wholesale and Retail store is identified.
4.3 The various forms of legislation that impact on the Wholesale and Retail environment are identified and complied with.
4.4 Knowledge of how to behave in a business environment and an understanding of basic business ethics is demonstrated.
4.5 The standards for customer service are identified.
4.6 Products and services are sold to customers.
4.7 Customer queries/complaints are resolved.
4.8 Customer service and satisfaction levels are maintained.
Associated Assessment Criteria for Exit Level Outcome 5:
5.1 Promotional displays are erected and maintained as per the organisation's promotional strategy.
5.2 Merchandise is unpacked and displayed using the correct fixtures and fittings and applying the appropriate merchandise handling techniques based on stock characteristics.
5.3 Merchandise is clearly marked using appropriate equipment and in compliance with promotional brief.
5.4 Displays are monitored according to instructions and stock characteristics and in such a manner that minimises losses and enhances the supply chain function of the organisation.
5.5 Stock is received into the retail outlet ensuring that stock balances are maintained.
5.6 Stock is delivered in compliance with legislation relating to the Occupational Health and Safety Act and organisation specific standard operating procedures.
5.7 Legal requirement and organisation policies and procedures for the receipt and storage of goods are applied.
5.8 Administrative functions related to stock receipt and delivery is performed.
5.9 Stock takes are performed.
Associated Assessment Criteria for Exit Level Outcome 6:
6.1 Legislation regarding the Occupational Health and Safety is understood and applied when dispensing fuel.
6.2 The interior and exterior of a vehicle is cleaned and maintained in compliance with the organisation's requirements and vehicle specifications.
6.3 Building surfaces are cleaned and maintained as per the organisation's standard operating procedures.
6.4 Internal and external housekeeping standards are maintained.
Associated Assessment Criteria for Exit Level Outcome 7:
7.1 Personal health and grooming practices are applied when working with food to prevent the spread of illnesses.
7.2 Food safety practice are applied to maintain a safe and healthy food environment.
7.3 A range of frozen products are stored following the cold requirements and baked at the appropriate temperature setting.
Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
The assessment will require assessment methods, which take evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term integrated assessment implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, and foundational competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.
Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA.
|This qualification has been benchmarked against international practice in the Fuel Retail industry. However, it needs to be recognised that revised National Certificate: Service Station Operations Level 2 is explicitly placed within the South African context.
Reference to service station operations unit standards and qualifications were found in the New Zealand Qualifications Authority. Qualification comparability was conducted with these countries as similarities exists between such frameworks and the South African Qualifications Framework. The following international qualification and its associated unit standards closely relates to this revised National Certificate: Service Station Operations Level 2:
Reference to a related service station qualification was made with the Australian Qualifications Authority namely:
It must be noted that the qualification design for both the New Zealand and Australian related qualifications differs from the qualification design for those qualifications registered on the South African National Qualifications Framework. As such one could not make an easy comparison between the narrow focused Australian and New Zealand qualifications with the broad-based South African based qualification.
Whilst the South African NQF qualification design makes provision for the Fundamental, Core and Elective learning areas, the New Zealand qualifications makes provision for a compulsory core generic area of learning and an elective area of learning and the Australian qualifications makes provision for a compulsory, inventory and elective area of learning. Whilst the related New Zealand qualification includes a number of communication literacy unit standards within the compulsory core learning areas the Australian qualification makes reference to only one required communication literacy unit standard. Further learning unique to the convenience store, forecourt and car wash areas at a service station are combined and included across the New Zealand and Australian qualification. This design limits learning selection in each specialisation area at a service station.
Both the New Zealand and Australian qualifications has a strong focus on motor and automotive retail areas of learning rather than generic retail and fuel retail in specific.
In terms of retail and the automotive learning areas, the New Zealand qualification comprises core generic and elective unit standards where the core generic aspects relates to time management, understanding the automotive industry, carrying out personal workplace requirements, maintaining automotive stock, identifying the location of motor vehicle systems and components, displaying goods, selling products, carrying out forecourt duties, maintaining a safe and secure work environment, mastering the fundamentals of consumer behaviour, interpreting the retail distribution legislation and environment, attending to customers, providing customer service, performing calculations, employing customer service techniques. The electives include automotive administration such as carrying out office functions, determining stock levels, determining warranties and demonstrating the use of automotive products as well as automotive electrical and electronics such as servicing a battery.
The electives further comprise automotive preventive maintenance and automotive sales where the latter includes dispensing of CNG and LPG whilst automotive electrical and electronics includes selecting and applying lubricants and preparing a vehicle for use and shutdown.
The Australian qualification is located within the Australian Apprenticeship Services. The compulsory units of competence includes applying safe work practices, establishing customer relations, working effectively with others, communicating effectively in the workplace, applying environmental regulations and best practices in the workplace, selling products, delivering customer service. The learner is then required to complete 8 units of competence from the Sales Inventory and 3 units of competence from the Retail, Service and Repairs training packages. This selection is informed by Descriptors which are used to describe the incumbent's job profile. The Descriptors include Aftermarket Retail Operations, Bicycle, Heavy Vehicle Mobile Equipment, Outdoor Power Equipment, Replacement Parts and Accessories Service Station Operations and Vehicle. The Service Station Descriptors include learning units such as identifying the automotive parts and selecting the products, presenting stock and sales area, carrying out cash/credit/fund transfer transactions, applying legal requirements relating to product sales, using business technology, maintaining workplace safety, applying point of sale handling procedures, minimising theft.
No evidence of standards-based qualifications in service station operations was found in Japan, Malaysia, or the United States of America.
Numerous private international service providers offer Forecourt related training but course outlines and curricula were not available for comparison purposes.
The main difficulty in comparison is that one is not always comparing like with like. This notwithstanding, the technical content of this qualification for service station operations does correspond loosely with the level of highlighted international qualifications in Service Station Operations. International Comparability was completed before during and after the qualification redesign process.
|This qualification allows for horizontal articulation and vertical articulation.
Horizontal Articulation can occur with:
Vertical Articulation can occur with:
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|The assessor must be:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|This qualification replaces qualification 48969, "National Certificate: Service Station Operations", Level 2, 125 credits.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||252250||Apply fire fighting techniques||Level 1||NQF Level 01||3|
|Core||114895||Define the core concepts of the wholesale and retail environment||Level 2||NQF Level 02||10|
|Core||114912||Maintain a safe and secure wholesale and retail environment||Level 2||NQF Level 02||10|
|Core||12483||Perform basic first aid||Level 2||NQF Level 02||4|
|Core||12463||Understand and deal with HIV/AIDS||Level 2||NQF Level 02||3|
|Core||114900||Sell products to customers in a Wholesale and Retail outlet||Level 3||NQF Level 03||12|
|Fundamental||119463||Access and use information from texts||Level 2||NQF Level 02||5|
|Fundamental||9009||Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems||Level 2||NQF Level 02||3|
|Fundamental||7480||Demonstrate understanding of rational and irrational numbers and number systems||Level 2||NQF Level 02||3|
|Fundamental||119454||Maintain and adapt oral/signed communication||Level 2||NQF Level 02||5|
|Fundamental||12444||Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts||Level 2||NQF Level 02||3|
|Fundamental||119460||Use language and communication in occupational learning programmes||Level 2||NQF Level 02||5|
|Fundamental||7469||Use mathematics to investigate and monitor the financial aspects of personal and community life||Level 2||NQF Level 02||2|
|Fundamental||9007||Work with a range of patterns and functions and solve problems||Level 2||NQF Level 02||5|
|Fundamental||119456||Write/present for a defined context||Level 2||NQF Level 02||5|
|Elective||116376||Clean the inside of a vehicle||Level 1||NQF Level 01||4|
|Elective||243206||Clean toilets and bathrooms||Level 1||NQF Level 01||6|
|Elective||243207||Clean windows||Level 1||NQF Level 01||4|
|Elective||243193||Practice good health and grooming habits||Level 1||NQF Level 01||4|
|Elective||243194||Sweep floors||Level 1||NQF Level 01||4|
|Elective||116378||Wash the exterior of a vehicle manually||Level 1||NQF Level 01||4|
|Elective||116386||Wash the exterior of a vehicle using automated vehicle washing equipment||Level 1||NQF Level 01||4|
|Elective||243198||Wet mop floors||Level 1||NQF Level 01||4|
|Elective||114908||Apply food safety practices in a wholesale and retail outlet||Level 2||NQF Level 02||7|
|Elective||123367||Handle and bake off a range of frozen products in a craft baking or retail environment||Level 2||NQF Level 02||8|
|Elective||114906||Mark merchandise and maintain displays||Level 2||NQF Level 02||10|
|Elective||114902||Operate a computer in a Wholesale/Retail outlet||Level 2||NQF Level 02||6|
|Elective||256599||Perform vehicle maintenance functions on the forecourt||Level 2||NQF Level 02||10|
|Elective||114894||Process payment at a Point of Sales (POS)||Level 2||NQF Level 02||10|
|Elective||114889||Record transactions||Level 2||NQF Level 02||8|
|Elective||114892||Dispatch stock||Level 3||NQF Level 03||10|
|Elective||117897||Maintain stock balances in a distribution centre||Level 3||NQF Level 03||8|
|Elective||114896||Receive stock||Level 3||NQF Level 03||12|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|When qualifications are replaced, some (but not all) of their learning programmes are moved to the replacement qualifications. If a learning programme appears to be missing from here, please check the replaced qualification.
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.