SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Human Resources Management and Practices Support 
SAQA QUAL ID QUALIFICATION TITLE
67463  Further Education and Training Certificate: Human Resources Management and Practices Support 
ORIGINATOR ORIGINATING PROVIDER
SGB Human Resource Management and Practices   
QUALITY ASSURING BODY NQF SUB-FRAMEWORK
The individual Quality Assuring Body for each Learning Programme recorded against this qualification is shown in the table at the end of this report.  The individual NQF Sub-framework for each Learning Programme recorded against this qualification is shown in the table at the end of the qualification report. 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 03 - Business, Commerce and Management Studies  Human Resources 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  140  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 0695/12  2012-07-01  2015-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:

This qualification will be useful to people who support and participate in human resources management and practices.

People credited with this qualification are able to:
  • Collect, collate, and distribute information related to people management in line with a given plan.
  • Provide advice on or refer to appropriate person in response to queries on organisation procedures related to people management.
  • Demonstrate basic understanding of people dynamics and impact in the workplace.
  • Demonstrate basic understanding of the functioning of business and the role and contribution of individuals within organisations.
  • Support the implementation of processes and systems related to human resources management and practices in all of the following role clusters:
    > Strategic planning for human resources management and practices, people and work.
    > Acquisition, development and utilisation of people.
    > Establishment and improvement of labour and employee relations.
    > Compensation and administration related to human resources management and practices.

    Rationale:

    Organisations require persons who are able to support human resources management processes and practices.

    There is also a need for an initial qualification as a possible first leg of a learning progression path in the human resources management and practices field.

    Learners need the qualification to increase their access to employment. It will enable persons who are fulfilling some of the support roles in human resources management and practices without formal qualifications to obtain recognition for their competence.

    The specified components in the core category will ensure portability across the Human Resources Management and Practices role clusters, whilst the elective category will make provision for specialisation in a specific area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners will be competent in:
  • Communication at NQF Level 3
  • Mathematical Literacy at NQF Level 3
  • Computer Literacy at NQF Level 3

    Recognition of prior learning

    This qualification can be achieved wholly or in part through recognition of prior learning in terms of the criteria laid out.

    Evidence can be presented in a variety of forms, including international or previous local qualifications, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

    All such evidence should be judged according to the general principles of assessment described in the note to assessors.

    Access to the qualification:

    Access to the qualification is open, bearing in mind the learning assumed to be in place. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification, learners are required to obtain a minimum of 140 credits as detailed below.

    Fundamental component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at Level 4 to the value of 16 credits.
  • Communication at Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    Core component:
  • The Core Component consists of Unit Standards to the value of 60 credits all of which are compulsory.

    Elective component:
  • The Elective Component consists of Unit Standards to the value of 79 credits. Learners are to choose Unit Standards to the minimum of 24 credits.

    Public Sector specialisation:
  • ID 337060, Apply knowledge of organisation structure and design to support performance to a Public Sector Department, Level 4, 5 credits.
  • ID 337064: Apply knowledge of the job evaluation process in the Public Sector in order to ensure that a job has been properly evaluated, Level 4, 3 credits.
  • ID 337062: Evaluate a job in the Public Sector in South Africa, Level 4, 6 credits. 

  • EXIT LEVEL OUTCOMES 
    On completion of this qualification, the learner will be able to:
    1. Perform administrative duties related to human resources management and practices.
    2. Support the implementation of procedures and systems related to human resources management and practices in all of the following role clusters:
  • Strategic planning for human resources management and practices
  • Acquisition, development and utilisation of people
  • Establishment and improvement of labour and employee relations
  • Compensation and administration related to human resources management and practices
    3. Collect, collate, and distribute information related to human resources management and practices in the context of a predetermined plan.
    4. Provide advice on or refer to appropriate person in response to queries on organisation procedures related to human resources management and practices.
    5. Demonstrate basic understanding of people dynamics and impact in the workplace.
    6. Demonstrate basic understanding of the functioning of business and the role and contribution of individuals within organisations.
    7. Identify strengths and areas for improvement in own learning through self-reflection and reflection on support for organisational human resources management and practices. 

  • ASSOCIATED ASSESSMENT CRITERIA 
  • Administrative duties are correctly identified and interpreted.
  • Administrative duties are performed within agreed timeframes in accordance with instructions and requirements.
  • Obstacles to performing administrative duties are identified and appropriate action is taken to remove obstacles oneself or with the help of others.
  • A plan to collect and collate relevant information is correctly interpreted and executed according to the requirements of the plan.
  • Appropriate decisions are made to provide advice or to refer to someone else in response to queries related to human resources management and practices.
  • The principles of interactions between people are correctly explained.
  • The impact on the functioning of own organization of positive and negative interactions between people is correctly identified and explained.
  • The principles of successful business operations are correctly explained in the context of own organization.
  • Categories of roleplayers and their respective contributions to own organization are correctly identified and explained.
  • Support for the implementation of human resources management and practices, procedures and processes is demonstrated in accordance with best practices and organizational and legal requirements.
  • Strengths and areas for improvement in own learning are correctly identified and adequately evaluated

    Integrated Assessment:

    For award of the qualification, a candidate must achieve each unit standard according to rules of combination.

    In addition, candidates must demonstrate the ability to engage in supportive function in an integrative way, dealing with divergent and "random" demands effectively. 

  • INTERNATIONAL COMPARABILITY 
    This qualification and the component unit standards have been compared with similar qualifications from the following countries:
  • New Zealand
  • Scotland
  • Australia

    In addition, the abilities described in the unit standards have also been compared with the findings of the research commissioned by the World Federation of Personnel Management Associations (WFPMA) as contained in the report by Chris Brewster, Elaine Farndale and Jos van Ommeren, HR Competencies and Professional Standards (Cranfield University, June 2000).

    In general this qualification and its component unit standards compare well with their international counterparts. The only major differences are in formatting and scope of coverage or focus. The qualification found to be the most comparable to this one is Scottish Vocational Qualification (SQV) no. G478 Personnel Support Level 3, albeit that SQV Level 3 seems to be more comparable to the South African NQF Level 5 and that the SVQ qualification is consequently at a somewhat higher level. The differences in the NVQ and NQF level structures make direct equation difficult. 

  • ARTICULATION OPTIONS 
    This qualification articulates with other qualifications in the sub-field. The document "A Framework for Qualifications for Professionals and Practitioners in People Management Processes" explains the relations between these qualifications. 

    MODERATION OPTIONS 
    Moderation shall be at the discretion of the relevant ETQA, so long as it complies with SAQA requirements. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors shall have the technical competence to achieve the qualification themselves and shall have achieved an assessor qualification as required by the relevant ETQA.

    Notes for assessors:
    Assessors should keep the following general principles in mind when designing and conducting assessments:
  • Focus the assessment activities on gathering evidence in terms of the main outcomes expressed in the titles of the unit standards to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent as defined below:

    Principles of assessment:
    > Appropriateness: The method of assessment is suited to the performance being assessed.
    > Fairness: The method of assessment does not present any barriers to achievements, which are not related to the evidence.
    > Manageability: The methods used make for easily arranged, cost-effective assessments that do not unduly interfere with learning.
    > Integration into work or learning: Evidence collection is integrated into the work or learning process where this is appropriate and feasible.
    > Validity: The assessment focuses on the requirements laid down in the unit standard; i.e. the assessment is fit for purpose.
    > Direct: The activities in the assessment mirror the conditions of actual performance as closely as possible
    > Authenticity: The assessor is satisfied that the work being assessed is attributable to the person being assessed.
    > Sufficient: The evidence collected establishes that all criteria have been met and that performance to the requirements of the unit standard can be repeated consistently.
    > Systematic: Planning and recording is sufficiently rigorous to ensure that assessment is fair.
    > Open: Learners can contribute to the planning and accumulation of evidence. Assessment candidates understand the assessment process and the criteria that apply.
    > Consistent: The same assessor would make the same judgement again in similar circumstances. The judgement made is similar to the judgement that would be made by other assessors. 

  • NOTES 
    As per the SAQA decision, after consultation with the Quality Councils, to re-register all qualifications and part qualifications on the National Qualifications Framework that meet the criteria for re-registration, this qualification has been re-registered from 1 July 2012.
    This qualification replaces qualification 20893, "National Certificate: Human Resources Management and Practices Support", Level 4, 120 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  9973  Apply basic business concepts  Level 3  NQF Level 03 
    Core  114941  Apply knowledge of HIV/AIDS to a specific business sector and a workplace  Level 3  NQF Level 03 
    Core  10170  Demonstrate understanding of employment relations in an organisation  Level 3  NQF Level 03 
    Core  117877  Perform one-to-one training on the job  Level 3  NQF Level 03 
    Core  12135  Represent stakeholders in consultations and discussions on matters that arise at shop floor level  Level 3  NQF Level 03 
    Core  14551  Analyse the skills development legislation and apply it in the workplace  Level 4  NQF Level 04 
    Core  117495  Assess legal contracts for business  Level 4  NQF Level 04 
    Core  10980  Induct a new employee  Level 4  NQF Level 04 
    Core  10983  Participate in the implementation and utilisation of equity related processes  Level 4  NQF Level 04 
    Core  10978  Recruit and select candidates to fill defined positions  Level 4  NQF Level 04  10 
    Core  12153  Use the writing process to compose texts required in the business environment  Level 4  NQF Level 04 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  13934  Plan and prepare meeting communications  Level 3  NQF Level 03 
    Elective  10169  Administer data, systems, payments and provide advice related to compensation  Level 4  NQF Level 04 
    Elective  337060  Apply knowledge of organisation structure and design to support performance to a Public Sector Department  Level 4  NQF Level 04 
    Elective  337064  Apply knowledge of the job evaluation process in the Public Sector in order to ensure that a job has been properly evaluated  Level 4  NQF Level 04 
    Elective  117865  Assist and support learners to manage their learning experiences  Level 4  NQF Level 04 
    Elective  10038  Conduct follow-up with customers to evaluate satisfaction levels  Level 4  NQF Level 04  14 
    Elective  15227  Conduct skills development administration in an organisation  Level 4  NQF Level 04 
    Elective  117870  Conduct targeted training and development using given methodologies  Level 4  NQF Level 04  10 
    Elective  10031  Edit, Code and Capture data  Level 4  NQF Level 04 
    Elective  337062  Evaluate a job in the Public Sector in South Africa  Level 4  NQF Level 04 
    Elective  377160  Explain the fundamentals of the concepts of 'wellness'  Level 4  Level TBA: Pre-2009 was L4 
    Elective  377162  Explain the need for wellness awareness programmes  Level 4  Level TBA: Pre-2009 was L4 
    Elective  12544  Facilitate the preparation and presentation of evidence for assessment  Level 4  NQF Level 04 
    Elective  11473  Manage individual and team performance  Level 4  NQF Level 04 
    Elective  377161  Plan a wellness awareness programme for implementation in the workplace  Level 4  Level TBA: Pre-2009 was L4  14 
    Elective  118028  Supervise customer service standards  Level 4  NQF Level 04 
    Elective  10981  Supervise work unit to achieve work unit objectives (individuals and teams)  Level 4  NQF Level 04  12 
    Elective  10037  Take orders from customers to fulfil a need for goods and/or service  Level 4  NQF Level 04  10 
    Elective  120379  Work as a project team member  Level 4  NQF Level 04 
    Elective  10171  Manage the capture, storage and retrieval of human resources information using an information system  Level 5  Level TBA: Pre-2009 was L5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    LP ID Learning Programme Title Provider Pre-2009
    NQF Level
    NQF Level Min Credits Learning Prog End Date Quality
    Assuring
    Body
    NQF Sub-Framework
    67511  Further Education and Training Certificate: Human Resource Management  Damelin  Level 4  NQF Level 04  180     SABPP  OQSF 
    49691  Further Education and Training Certificate: Human Resources Management and Practices Support  Generic Provider - Field 03  Level 4  NQF Level 04  140     SABPP  OQSF 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    LP ID Learning Programme Title Accredited Provider
    49691  Further Education and Training Certificate: Human Resources Management and Practices Support  1. ADvTECH Resourcing Pty Ltd t/a Corporate College International
    2. EDUTEL SERVICES (PTY) LTD  



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.