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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

GETC: Domestic Services 
SAQA QUAL ID QUALIFICATION TITLE
23853  GETC: Domestic Services 
ORIGINATOR
SGB Hygiene & Cleaning Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Personal Care 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  141  Level 1  NQF Level 01  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The primary purpose of this qualification is to develop competencies in a learner as required for a career in the Domestic Services Industry.

The qualification is aimed at:

Raising the self esteem, personal growth and income of domestic workers
Creating new learning and career paths and progression opportunities for domestic workers, either as employees or through starting their own businesses
Improving the support systems available to employers in their households
Achieving recognition for the contribution of domestic services to the economy
Improving domestic services within homes and communities
Formalising the domestic services industry
Increasing employment opportunities for the unemployed and new entrants into the labour market


RATIONALE FOR THE QUALIFICATION

Where it was at first envisaged that domestic services could be incorporated under the qualification, National Certificate in Hygiene and Cleaning Services Level 1, as one of the elective modules, it became apparent that there is a need for a separate qualification after the findings of the CASE study (commissioned by the Department of Labour) were published and the Domestic Services Chamber Board was consulted. Due to the fact that the articulation options are significantly different, this qualification needs to be constructed accordingly.

Factors that impact on this qualification are:
  • The fact that there is a need for Recognition of Prior Learning within the domestic services industry, as a large number of domestic workers already have the skills and knowledge required by the qualification.
  • The minimum wage for domestic servants as determined by the Department of Labour, created the perception amongst employers that they have the right to value-for-money.
  • The fact that Domestic Services are busy formalizing as an industry.

    A formal qualification registered on the NQF would allow for:

    1. Recognition of learners working within this multi-faceted and multi-skilled industry
    2. Articulation, progression and mobility along nationally recognized career paths
    3. Formal access to related industries such as cleaning and hospitality.
    4. Dignity and recognition of the productive contribution made by domestic workers. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    As this is an NQF Level 1 qualification, and therefore the starting point of a career and of training and development in various industries, no formal learning is assumed to be in place.


    RECOGNITION OF PRIOR LEARNING (RPL)

    Learners who already work in the domestic industry and who believe that they possess the competencies to enable them to meet all of the outcomes listed in the unit standard will be able to present themselves for assessment against the unit standards of their choice. Once found competent, these learners will be credited. 

    RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    To obtain this qualification, learners are required to select a minimum number of 48 credits from the elective titles listed 

    EXIT LEVEL OUTCOMES 
    EXIT LEVEL OUTCOMES-

    This qualification was constructed by relying heavily on unit standards already incorporated in two existing qualifications within the Commercial Cleaning and Hospitality industries. The unit standards pitched at Level 2 for the Hospitality Industry were critically reviewed and found to be suitable as the basic cooking skills needed in a Domestic Qualification were covered. These unit standards have also been tested and are currently forming part of the curricula of two leading training providers, providing training on Level 1. The unit standards incorporated from the Commercial Cleaning industry were tested against a target group similar to the expected domestic target group and it was decided that these standards would perfectly fit the purpose of this qualification.

    The critical cross-field outcomes are integrated into the assessment criteria of each individual unit standard. Whilst each unit standard is designed to be assessed on its own, (including the critical cross-field outcomes), we have combined unit standards into modules of marketable skills which can be assessed accordingly - within the structure of a skills programme, for example.

    Learners aiming to obtain the full qualification will complete all fundamentals and core unit standards, together with the required number of electives. However, learners wishing to complete only certain marketable skills "pockets", will be able to select one or more of the modules in any of skills areas and/or combination of skills areas in identifiable skills programmes. 

    ASSOCIATED ASSESSMENT CRITERIA 
    INTEGRATED ASSESSMENT

    The assessment of competence in the domestic industry needs to remain practical in nature, and should - as far as possible - be conducted in the workplace.


    FORMATIVE ASSESSMENT:

    This kind of assessment work will typically take place during training and merely serves to guide the learner towards full competence. Such assessment covers areas such as:
  • Hygiene
  • Communication skills
  • Individual skills under different circumstances
  • Combinations of skills under different circumstances
  • Critical outcomes such as problem solving, communicating with clients and colleagues, practicing environmental awareness, working effectively as a member of a team in a cleaning context, practicing personal time management and ensuring that there is always sufficient stock on hand to perform the tasks required

    Assessment can be done in any agreed upon method of assessment of the knowledge required to perform the various competencies.

    SUMMATIVE ASSESSMENT:

    To be allowed access to the final qualifying assessment a learner must show that she/he has reached a level of overall integrated competence. The elements of importance here are overall abilities, problem solving capability and time management. In addition industry assessors should be satisfied that the learner has achieved that level of competence in all matters in and surrounding the learning fields to be able to take charge of any aspect of domestic work in the chosen field.

    The learner's ability to demonstrate competence against a particular unit standard, under real life working conditions and in the presence of an industry-based assessor, will be assessed. The summative assessment can also be used as a diagnostic assessment tool aimed at identifying the learner's skills gaps.


    ASSESSMENT CENTERS FOR ASSESSMENT AGAINST UNIT STANDARDS AND SUMMATIVE ASSESSMENTS

    WORKPLACE ASSESSMENT
    Learning and assessment should preferably take place on the job as the skills are practical. Assessment against individual unit standards will therefore take place in the workplace in terms of the assessment policy of the Services SETA ETQA. The SGB encourages assessment to take place at the lowest possible level. We will therefore, with the support of the Services SETA ETQA, approach the SGB responsible for the generation of assessment standards with a request to develop an Assessor standard at NQF Level 3.

    Workplaces can be used for assessment purposes provided that the appropriate facilities, tools, equipment, chemicals and support systems are available and accessible to both the assessor and the learner. Workplace assessment is required by the domestic industry for the following reasons:
  • Assessment needs to occur in a familiar environment so that the learner is not asked to cope with different equipment and a strange environment at the time of assessment.
  • Assessment needs to take place at the request of the learner, completely voluntary, at a time and venue mutually agreed to by the assessor and the learner.

    ASSESSMENT CENTRES
    In the absence of workplace assessment capacity, assessment centres can be used. These will have to be registered and accredited by the Services SETA ETQA, in addition to meeting the quality, document and learner guidance criteria set out by the Services SETA ETQA. It is also expected that the centers will have adequate physical facilities resembling actual cleaning contexts for use in assessment that satisfies domestic industry requirements. These centers could be the centers where domestic workers receive training or workplaces created in an environment providing easy access to the learner (eg. a kitchen built into a cupboard or into a vehicle). 

  • INTERNATIONAL COMPARABILITY 
    The SGB used the New Zealand and Australian cleaning standards as a point of departure in comparing the standards internationally. In addition, the appropriate UK Cities & Guilds standards (general cleaning) were reviewed.

    Principles from a range of other international standards of practice were incorporated into the unit standards. These include the HACCP and the International Sanitary Supply Association (general cleaning practice).

    In addition, the following SABS Codes of Practice were consulted:
  • SABS 049 - Hygiene Management
  • SABS 0330 - HACCP Food Safety
  • SABS 0245 - Maintenance of Textile Floor Coverings
  • SABS 0247 - Cleaning of Textile Upholstered Furniture

    We also consulted the following standards developed by the National Contract Cleaners' Association:
  • NCCA Cleaning Equipment Standard
  • NCCA Window Cleaning Safety Standard 

  • ARTICULATION OPTIONS 
    Depending on the elective combinations pursued by candidates, this qualification articulates well with the envisaged NQF Level 1 National Certificate in Hygiene and Cleaning.

    In the absence of NQF Level 1 qualifications in a number of related fields of learning, this qualification can serve as a useful building block or basis of progression into these industries at NQF Level 2. The industries referred to include:

    1. Health Care
    2. Waste Management
    3. Hospitality (accommodation Services)
    4. Food Production
    5. Retail and Merchandising
    6. Ancillary Health Care
    7. Transport

    As the NQF becomes populated over the next few years, the SGB would be in a better position to put into place articulation agreements that grant recognition of credits from one qualification to another. 

    MODERATION OPTIONS 
    The moderator has the following functions:
  • Monitoring and evaluating the standard of all summative assessments in terms of the Services SETA ETQA policy.
  • To review both substantive and process related matters in the case of an appeal against an assessment decision.
  • Maintaining standards by exercising appropriate influence and control over assessors to ensure good standards of practice.
  • Exercising a moderation function in case of a dispute between assessors, or between any assessor and learner.
  • Giving written feedback to Workplace Education and Training Committees and the Services SETA as and when required.
  • Submitting reports to the Services SETA ETQA in terms of the ETQA policy.

    The moderator does not necessarily have to be competent against the unit standards assessments under moderation, as his / her primary function is to ensure quality and due process. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessments of competence against the unit standards include all kinds of assessment. It is foreseen that these assessors will be accredited at NQF Level 3. The degree of integrated competence required at this level does not require a final integrated assessment.

    As agreed with the Services SETA ETQA, assessors must meet the following requirements:
  • Be an accredited and registered assessor in terms of the Services SETA ETQA Assessment Policy.
  • Be fluent in the official language in which the learner prefers to be assessed.
  • Be able to adequately record assessment responses, minutes of meetings between learner and assessor and any other information that may be needed for the performance of moderation activities.
  • Be competent and accredited against the unit standard to be assessed.
  • Be a fair and approachable person and have time available for assessment activities.
  • In the event of an outstanding appeal against an assessment decision, (lodged with the Services SETA ETQA or a duly constituted Workplace Education and Training Committee), the assessor will not be allowed to perform further assessments.

    In addition assessors must meet the requirements as described in workplace assessment 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  12522  Clean and maintain restrooms and bathrooms  Level 1  NQF Level 01 
    Core  12519  Clean and maintain toilets and urinals  Level 1  NQF Level 01 
    Core  14658  Clean floors in a domestic environment  Level 1  NQF Level 01 
    Core  12518  Handle and store cleaning chemicals  Level 1  NQF Level 01 
    Core  12515  Identify surfaces, soilage and its cleaning procedures  Level 1  NQF Level 01 
    Core  14663  Maintain a domestic housekeeping service  Level 1  NQF Level 01 
    Core  12510  Maintain effective work relationships in a cleaning environment  Level 1  NQF Level 01 
    Core  12514  Maintain personal hygiene, health and presentation  Level 1  NQF Level 01 
    Core  12520  Understand basic cleaning principles and perform basic cleaning tasks  Level 1  NQF Level 01 
    Core  12517  Use chemicals in cleaning procedures  Level 1  NQF Level 01 
    Core  7602  Prepare beds and handle linen and bed coverings  Level 2  NQF Level 02 
    Core  7605  Service guest bedroom areas  Level 2  NQF Level 02 
    Fundamental  7464  Analyse cultural products and processes as representations of shape, space and time  Level 1  NQF Level 01 
    Fundamental  7451  Collect, analyse, use and communicate numerical data  Level 1  NQF Level 01 
    Fundamental  7449  Critically analyse how mathematics is used in social, political and economic relations  Level 1  NQF Level 01 
    Fundamental  14084  Demonstrate an understanding of and use the numbering system  Level 1  NQF Level 01 
    Fundamental  7463  Describe and represent objects and the environment in terms of shape, space, time and motion  Level 1  NQF Level 01 
    Fundamental  12462  Engage in a range of speaking and listening interactions for a variety of purposes  Level 1  NQF Level 01 
    Fundamental  12509  Manage personal finances  Level 1  NQF Level 01 
    Fundamental  12513  Plan and manage time in the workplace  Level 1  NQF Level 01 
    Fundamental  12469  Read and respond to a range of text types  Level 1  NQF Level 01 
    Fundamental  7524  Show a critical awareness of language usage  Level 1  NQF Level 01 
    Fundamental  7461  Use maps to access and communicate information concerning routes, location and direction  Level 1  NQF Level 01 
    Fundamental  7447  Working with numbers in various contexts  Level 1  NQF Level 01 
    Fundamental  12470  Write for a variety of different purposes  Level 1  NQF Level 01 
    Fundamental  7812  Perform basic calculations  Level 2  NQF Level 02 
    Elective  114419  Administer medication in a home environment  Level 1  NQF Level 01 
    Elective  12511  Apply quality principles in everyday cleaning tasks  Level 1  NQF Level 01 
    Elective  12523  Clean above the floor surfaces  Level 1  NQF Level 01 
    Elective  12528  Clean small kitchens, kitchenettes and tea kitchens  Level 1  NQF Level 01  10 
    Elective  12529  Clean windows, frames and glass panels  Level 1  NQF Level 01 
    Elective  114430  Deal with and care for the health care needs of pets in the home  Level 1  NQF Level 01 
    Elective  14444  Demonstrate an understanding of a general business plan and adapt it to a selected business idea  Level 1  NQF Level 01 
    Elective  10006  Demonstrate an understanding of entrepreneurship and develop entrepreneurial qualities  Level 1  NQF Level 01 
    Elective  10009  Demonstrate the ability to start and run a business and adapt to a changing business environment  Level 1  NQF Level 01 
    Elective  114432  Explain and apply pet care, hygiene and safety in the home  Level 1  NQF Level 01 
    Elective  114428  Explain different pets and the requirement for keeping them  Level 1  NQF Level 01 
    Elective  114429  Feed pets in a home care environment  Level 1  NQF Level 01 
    Elective  12115  Finish and store pressed and ironed items  Level 1  NQF Level 01 
    Elective  119231  Identify the method for removing household items from packaging  Level 1  NQF Level 01 
    Elective  10007  Identify, analyse and select business opportunities  Level 1  NQF Level 01 
    Elective  12525  Identify, collect, classify and handle waste  Level 1  NQF Level 01 
    Elective  12117  Iron and press laundered items  Level 1  NQF Level 01 
    Elective  119230  Package household items for transportation and storage purposes  Level 1  NQF Level 01 
    Elective  12512  Practice environmental awareness  Level 1  NQF Level 01 
    Elective  12530  Remove spots from carpets  Level 1  NQF Level 01 
    Elective  114413  Supervise children and pets at home  Level 1  NQF Level 01 
    Elective  12113  Wash items in a laundry  Level 1  NQF Level 01 
    Elective  7748  Handle and store food  Level 2  NQF Level 02 
    Elective  119511  Implement activities to enhance language and communication development of toddlers in the home  Level 2  NQF Level 02 
    Elective  114415  Implement hygiene practices for babies in the home  Level 2  NQF Level 02 
    Elective  119512  Practice potty training procedures for toddlers in the home  Level 2  NQF Level 02 
    Elective  7697  Prepare and bake food  Level 2  NQF Level 02 
    Elective  7701  Prepare and boil, poach or steam foods  Level 2  NQF Level 02 
    Elective  7802  Prepare and cook basic egg dishes  Level 2  NQF Level 02 
    Elective  7809  Prepare and cook basic fruit dishes  Level 2  NQF Level 02 
    Elective  7805  Prepare and cook basic pasta dishes  Level 2  NQF Level 02 
    Elective  7762  Prepare and cook basic rice dishes  Level 2  NQF Level 02 
    Elective  7811  Prepare and cook basic vegetable protein dishes  Level 2  NQF Level 02 
    Elective  7678  Prepare and cook battered fish and chipped potatoes  Level 2  NQF Level 02 
    Elective  7810  Prepare and cook starch  Level 2  NQF Level 02 
    Elective  7808  Prepare and cook vegetables for basic hot and cold dishes  Level 2  NQF Level 02 
    Elective  7665  Prepare and grill food  Level 2  NQF Level 02 
    Elective  7662  Prepare and microwave food  Level 2  NQF Level 02 
    Elective  7661  Prepare cold and hot sandwiches and rolls  Level 2  NQF Level 02 
    Elective  7659  Prepare fruit for hot and cold dishes  Level 2  NQF Level 02 
    Elective  7660  Prepare vegetables for hot and cold dishes  Level 2  NQF Level 02 
    Elective  7677  Prepare, cook and assemble food for quick service  Level 2  NQF Level 02 
    Elective  114417  Provide a safe and secure environment for the grade R child in a home environment  Level 2  NQF Level 02 
    Elective  119514  Provide a safe and secure environment for the toddler and pre-school child in and around the home  Level 2  NQF Level 02 
    Elective  119513  Provide health care for babies, toddlers and pre-school child in the home  Level 2  NQF Level 02 
    Elective  114433  Provide nutritious feeding for toddlers in the home  Level 2  NQF Level 02 
    Elective  114427  Provide safety and security for babies in and around the home  Level 2  NQF Level 02 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.