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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Business Administration Services 
SAQA QUAL ID QUALIFICATION TITLE
61595  Further Education and Training Certificate: Business Administration Services 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report.  The individual NQF Sub-framework for each Learning Programme recorded against this qualification is shown in the table at the end of the qualification report. 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  140  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:
  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination.

    Rationale:

    The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Adminstrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.

    The National Certificate in Business Administration Services: Level 4 is a generic Qualification which offers Administrative knowledge and skills to learners who:
  • Have attained the National Certificate in Business Administration: Level 3 and wish to continue on a path of life-long learning in Administration
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training
  • Have worked in Administration for many years, but have no formal Qualifications in their area of expertise
  • Wish to extend their range of skills and knowledge of Administration so that they can become knowledge workers
  • Are contracted in a learnership agreement
  • Have recently taken up a position in Administration
  • Have not yet acquired the skills and competencies required for learning in Administration at NQF level 5.

    The skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further in Level 5. The intention is:
  • To promote the development of knowledge and skills that are required for the efficient performance of Adminstrative functions in any commercial or non-commercial environment
  • To release the potential of people.
  • To provide opportunities for people to move up the value chain.

    The National Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and non-commercial sectors. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist new entrants to the industry.

    It will ensure that the quality of education and training in Administration is enhanced and of a world-class standard.

    The National Certificate in Business Administration Services at NQF Level 4 allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.

    The Level 4 Certificate builds on the knowledge and skills already obtained in the Level 3 Certificate. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this Qualification should be competent in:
  • Communication at NQF level 3
  • Mathematical Literacy at NQF level 3
  • Computer Literacy at NQF Level 3.

    Recognition of Prior Learning

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.

    This Recognition of Prior Learning may allow for:
  • Accelerated access to further learning at this or higher levels on the NQF
  • Gaining of credits towards a Unit Standard in this Qualification
  • Obtaining this Qualification in whole or in part.

    All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification, learners are required to obtain a minimum of 140 credits as detailed below.

    FUNDAMENTAL COMPONENT

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at Level 4 to the value of 16 credits
  • Communication at Level 4 in a First South African Language to the value of 20 credits
  • Communication in a Second South African Language at Level 3 to the value of 20 credits

    It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    CORE COMPONENT

    The Core Component consists of Unit Standards to the value of 73 credits all of which are compulsory.

    ELECTIVE COMPONENT

    The Elective Component consists of Unit Standards to the value of 147 credits. Learners are to choose Unit Standards to the minimum of 11 credits.

    Sports Administration Specialisation (Learning Programme ID 80767):
  • ID 13912: Apply knowledge of self and team in order to develop a plan to enhance team performance, Level 3, 5 credits.
  • ID 13915: Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace, Level 3, 4 credits.
  • ID 114738: Perform financial planning and control functions for a small business, Level 4, 6 credits.
  • ID 117111: Apply knowledge of basic accounting principles to financial services, Level 3, 4 credits.
  • ID 117156: Interpret basic financial statements, Level 4, 4 credits.
  • ID 242810: Manage Expenditure against a budget, Level 4, 6 credits.
  • ID 242819: Motivate and Build a Team, Level 4, 10 credits.
  • ID 243293: Promote sport activity in a community, Level 4, 4 credits.
  • ID 243296: Apply values and ethics to a sport organization, Level 4, 3 credits.
  • ID 243298: Apply administrative skills and knowledge in a sport organization, Level 4, 11 credits.
  • ID 243300: Lead a community sport activity, Level 4, 12 credits.
  • ID 243303: Create, improvise and organize sport activities, Level 4, 6 credits.

    Employee Wellness Specialisation (Learning Programme ID 93567):
  • ID 113907: Explain the impact of personal wellness on work performance, Level 3, 2 credits.
  • ID 13915: Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace, Level 3, 4 credits.
  • ID 377162: Explain the need for wellness awareness programmes, Level 4, 4 credits.
  • ID 10980: Induct a new employee, Level 4, 4 credits.
  • ID 246667: Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations, Level 3, 4 credits.
  • ID 242668: Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act, Level 4, 4 credits.
  • ID 242860: Apply the Batho Pele principles to own work role and context, Level 3, 4 credits.
  • ID 377160: Explain the fundamentals of the concepts of 'wellness', Level 4, 8 credits.

    Employee Relation Specialisation (Learning Programme ID 93568):
  • ID 10170: Demonstrate understanding of employment relations in an organisation, Level 3, 3 credits.
  • ID 264374: Capture payroll data, Level 3, 6 credits.
  • ID 264371: Demonstrate an understanding of the purpose of the payslip and its components, Level 3, 6 credits.
  • ID 264377: Identify and demonstrate understanding of different types of employment contracts and how this impacts payroll administration, Level 3, 8 credits.
  • ID 10980: Induct a new employee, Level 4, 4 credits.
  • ID 10978: Recruit and select candidates to fill defined positions, Level 4, 10 credits.
  • ID 11907: Draft an employment contract, Level 5, 3 credits.
  • ID 114278: Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995), Level 5, 12 credits.
  • ID 114274: Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997), Level 5, 8 credits.

    Training and Development Practices Specialisation (Learning Programme ID 93569):
  • ID 117877: Perform one-to-one training on the job, Level 3, 4 credits.
  • ID 116927: Apply the principles of employment equity to organisational transformation, Level 5, 10 credits.
  • ID 123393: Carry out course administration, Level 3, 3 credits.
  • ID 15227: Conduct skills development administration in an organisation, Level 4, 4 credits.
  • ID 242819: Motivate and Build a Team, Level 4, 10 credits.
  • ID 242817: Solve problems, make decisions and implement solutions, Level 4, 8 credits.
  • ID 117865: Assist and support learners to manage their learning experiences, Level 4, 5 credits.
  • ID 263976: Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework, Level 5, 5 credits.
  • ID 12544: Facilitate the preparation and presentation of evidence for assessment, Level 4, 4 credits. 

  • EXIT LEVEL OUTCOMES 
    On achieving this Qualification, the learner will:

    Have knowledge of the procedures for stock and fixed asset control and be able to:
  • Apply such knowledge and maintain the appropriate registers
  • Ensure that employees have the resources they need on an on-going basis through efficiently ordering and distributing stationery and other requirements.

    Develop Administrative systems together with other employees to:
  • Control and keep all information required by the organisation up to date
  • Ensure the confidentiality of information
  • Control the availability of resources information
  • Develop administrative procedures relating to the systems and to write them into a manual for use by other employees.

    Improve organisational effectiveness, by being able to:
  • Manage all Administration records him/herself
  • Assist others in the organisation to do so

    Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time:
  • Appropriate report format
  • On time
  • Using listening, reading and writing skills.

    The learner will also be able to:
  • Identify information sources so as to be able to quickly access information when it is required
  • Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
  • Make amendments to report format and writing style, if necessary.

    Manage service providers in that the learner will be able to:
  • Identify appropriate service providers
  • Institute the appropriate provisioning procedures to secure the service of providers
  • Draw up contracts for the provision of services and goods by suppliers
  • Monitor the delivery of the service and/or goods in terms of quality, quantity and time schedules for delivery
  • Take appropriate action when service providers fail to deliver as agreed.

    Be an effective employee in the Administrative section of an organisation by being able to:
  • Plan and organise own work
  • Establish and maintain sound working relationships
  • Comply with the organisation`s ethics and code of conduct
  • Maintain files and records as required
  • Set personal goals and develop and manage him/herself in a business context.

    Be aware of how fraud can be present in an office environment and assisting in its control by:
  • Knowing what types of fraud can exist in an office environment
  • Being aware of the legal and organisational implications surrounding fraud and either reporting it or failing to report it
  • Analysing trends and the impact of fraud in the organisation/sector
  • Being able to describe and be part of the implementation of fraud control measures as they relate to the level of authority of the learner.

    Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.

    Identify and solve work related problems together with others in the section so as to:
  • Improve the working climate in the administration department
  • Aid the effectiveness of the organisation

    Apply efficient time management processes, procedures and techniques to:
  • Improve his/her productivity
  • Assist others in the administrative section to do likewise

    Be an effective member of a team and be able to:
  • Cooperate with others to carry out joint tasks
  • Apply sophisticated teamwork skills
  • Utilise diversity to its fullest capacity.

    Become a knowledge worker and be able to:
  • Monitor the media ( newspapers, television, radio and magazines) and identify articles/news clips, etc that are applicable to Administration and/or the sector in which he/she works and see their implication for his/her organisation.
  • Realise that he/she and his/her organisation are part of a larger system that is interdependent and dependant on other sectors
  • Conduct basic research projects in relation to the Administrative function.

    In particular, assessors should check that the learner can demonstrate an ability to consider a range of options and make decisions about the knowledge and skills demonstrated above so that the best option is chosen. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Integrated assessment

    Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the Qualification.

    Learning, teaching and assessment are inextricably lined. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.

    Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Administration contexts wherever possible.

    A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

    The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 

    INTERNATIONAL COMPARABILITY 
    Benchmarking was done by comparison to Unit Standards/Outcomes of learning against the Standards for Administration in:
  • Australia
  • New Zealand
  • England
  • Scotland

    A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with those of each country and the best practice points were highlighted and incorporated into each Unit Standard. However the points incorporated were written in a South African context.

    The qualification that best equates with this Qualification is the New Zealand, Certificate 3 in Business (Administration) Code BSA 30197. 

  • ARTICULATION OPTIONS 
    This Qualification articulates horizontally with the following Qualifications:
  • The National Certificate in Tourism: Reception: Level 4
  • The National Certificate in Hospitality Reception: Level 4
  • The National Certificate in Management: Level 4
  • The National Certificate in Project Management: Level 4
  • The National Certificate in Public Relations: Level 4.

    Vertical articulation is possible with the following Qualifications:
  • National Diploma in Accommodation Services: Level 5
  • National Diploma in Service Management: Level 5
  • National Certificate in Business Administration: Level 5
  • National Certificate in Public Administration: Level 5. 

  • MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this
    Qualification must be registered as an assessor with the Services Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the Services Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • Assessment and moderation of assessment will be overseen by the Services Education, Training, Quality, Assurance (ETQA) Body, or by an ETQA that has a Memorandum of Understanding with the Services ETQA, according to the ETQA`s policies and guidelines for assessment and moderation.
  • Moderation must include both internal and external moderation of assessments at exit points of the Qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual Unit Standards as well as the integrated competence described in the Qualification.

    Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor, the applicant needs:
  • A minimum of 2 (two) years` practical, relevant occupational experience in Administration
  • To be declared competent in all the outcomes of the National Assessor Unit Standards as stipulated by South African Qualifications Authority (SAQA)
  • To be in possession of a Qualification in Administration at NQF Level 5 or higher. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  110021  Achieve personal effectiveness in business environment  Level 4  NQF Level 04 
    Core  13943  Analyse new developments reported in the media that could impact on a business sector or industry  Level 4  NQF Level 04  10 
    Core  13941  Apply the budget function in a business unit  Level 4  NQF Level 04 
    Core  10022  Comply with organisational ethics  Level 4  NQF Level 04 
    Core  14552  Contract service providers  Level 4  NQF Level 04 
    Core  13945  Describe and apply the management of stock and fixed assets in a business unit  Level 4  NQF Level 04 
    Core  110026  Describe and assist in the control of fraud in an office environment  Level 4  NQF Level 04 
    Core  110003  Develop administrative procedures in a selected organisation  Level 4  NQF Level 04 
    Core  7791  Display cultural awareness in dealing with customers and colleagues  Level 4  NQF Level 04 
    Core  110009  Manage administration records  Level 4  NQF Level 04 
    Core  109999  Manage service providers in a selected organisation  Level 4  NQF Level 04 
    Core  110023  Present information in report format  Level 4  NQF Level 04 
    Core  10135  Work as a project team member  Level 4  NQF Level 04 
    Core  15234  Apply efficient time management to the work of a department/division/section  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8972  Interpret a variety of literary texts  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  12417  Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  12153  Use the writing process to compose texts required in the business environment  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  117111  Apply knowledge of basic accounting principles to financial services  Level 3  NQF Level 03 
    Elective  13912  Apply knowledge of self and team in order to develop a plan to enhance team performance  Level 3  NQF Level 03 
    Elective  242860  Apply the Batho Pele principles to own work role and context  Level 3  NQF Level 03 
    Elective  264374  Capture payroll data  Level 3  NQF Level 03 
    Elective  123393  Carry out course administration  Level 3  NQF Level 03 
    Elective  13929  Co-ordinate meetings, minor events and travel arrangements  Level 3  NQF Level 03 
    Elective  246667  Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations  Level 3  NQF Level 03 
    Elective  264371  Demonstrate an understanding of the purpose of the payslip and its components  Level 3  NQF Level 03 
    Elective  13915  Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace  Level 3  NQF Level 03 
    Elective  10170  Demonstrate understanding of employment relations in an organisation  Level 3  NQF Level 03 
    Elective  244572  Describe how to manage workplace relationships  Level 3  NQF Level 03 
    Elective  113907  Explain the impact of personal wellness on work performance  Level 3  NQF Level 03 
    Elective  264377  Identify and demonstrate understanding of different types of employment contracts and how this impacts payroll administration  Level 3  NQF Level 03 
    Elective  13928  Monitor and control reception area  Level 3  NQF Level 03 
    Elective  13936  Outline the legal environment of a selected industry  Level 3  NQF Level 03 
    Elective  117877  Perform one-to-one training on the job  Level 3  NQF Level 03 
    Elective  7790  Process incoming and outgoing telephone calls  Level 3  NQF Level 03 
    Elective  10140  Apply a range of project management tools  Level 4  NQF Level 04 
    Elective  243298  Apply administrative skills and knowledge in a sport organisation  Level 4  NQF Level 04  11 
    Elective  12154  Apply comprehension skills to engage oral texts in a business environment  Level 4  NQF Level 04 
    Elective  12155  Apply comprehension skills to engage written texts in a business environment  Level 4  NQF Level 04 
    Elective  243296  Apply values and ethics to a sport organisation  Level 4  NQF Level 04 
    Elective  117865  Assist and support learners to manage their learning experiences  Level 4  NQF Level 04 
    Elective  15227  Conduct skills development administration in an organisation  Level 4  NQF Level 04 
    Elective  243303  Create, improvise and organize sport activities  Level 4  NQF Level 04 
    Elective  242668  Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act  Level 4  NQF Level 04 
    Elective  10324  Describe features, advantages and benefits of a range of products or services  Level 4  NQF Level 04 
    Elective  377160  Explain the fundamentals of the concepts of 'wellness'  Level 4  Level TBA: Pre-2009 was L4 
    Elective  377162  Explain the need for wellness awareness programmes  Level 4  Level TBA: Pre-2009 was L4 
    Elective  14319  Explore strategies to retain or expand existing business in the insurance/investment industry  Level 4  NQF Level 04 
    Elective  12544  Facilitate the preparation and presentation of evidence for assessment  Level 4  NQF Level 04 
    Elective  10331  Identify and analyse customer and market related trends impacting on Contact Centres  Level 4  NQF Level 04  10 
    Elective  10026  Identify expertise and resources  Level 4  NQF Level 04 
    Elective  10023  Identify internal and external stakeholders  Level 4  NQF Level 04 
    Elective  10139  Implement project administration processes according to requirements  Level 4  NQF Level 04 
    Elective  10980  Induct a new employee  Level 4  NQF Level 04 
    Elective  10388  Interpret basic financial statements  Level 4  NQF Level 04 
    Elective  117156  Interpret basic financial statements  Level 4  NQF Level 04 
    Elective  243300  Lead a community sport activity  Level 4  NQF Level 04  12 
    Elective  7869  Maintain a preventative maintainance programme  Level 4  NQF Level 04 
    Elective  242840  Make oral presentations  Level 4  NQF Level 04 
    Elective  242810  Manage Expenditure against a budget  Level 4  NQF Level 04 
    Elective  13443  Manage service providers in a micro-lending institution  Level 4  NQF Level 04 
    Elective  7836  Monitor customer satisfaction  Level 4  NQF Level 04 
    Elective  242819  Motivate and Build a Team  Level 4  NQF Level 04  10 
    Elective  10983  Participate in the implementation and utilisation of equity related processes  Level 4  NQF Level 04 
    Elective  114738  Perform financial planning and control functions for a small business  Level 4  NQF Level 04 
    Elective  9244  Plan and conduct meetings  Level 4  NQF Level 04 
    Elective  7825  Process financial transactions  Level 4  NQF Level 04  16 
    Elective  243293  Promote sport activity in a community  Level 4  NQF Level 04 
    Elective  10978  Recruit and select candidates to fill defined positions  Level 4  NQF Level 04  10 
    Elective  242817  Solve problems, make decisions and implement solutions  Level 4  NQF Level 04 
    Elective  8607  Support event co-ordination  Level 4  NQF Level 04  20 
    Elective  116927  Apply the principles of employment equity to organisational transformation  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  114274  Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997)  Level 5  Level TBA: Pre-2009 was L5 
    Elective  114278  Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995)  Level 5  Level TBA: Pre-2009 was L5  12 
    Elective  263976  Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework  Level 5  Level TBA: Pre-2009 was L5 
    Elective  11907  Draft an employment contract  Level 5  Level TBA: Pre-2009 was L5 
    Elective  10171  Manage the capture, storage and retrieval of human resources information using an information system  Level 5  Level TBA: Pre-2009 was L5 
    Elective  10149  Support the project environment and activities to deliver project objectives  Level 5  Level TBA: Pre-2009 was L5  14 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    LP ID Learning Programme Title Originator Pre-2009
    NQF Level
    NQF Level Min Credits Learning Prog End Date Quality
    Assurance
    Functionary
    NQF Sub-Framework
    75263  Further Education and Training Certificate: Administration  Damelin Correspondence College  Level 4  NQF Level 04  140     QCTO  OQSF 
    67353  Further Education and Training Certificate: Administration  Intec College  Level 4  NQF Level 04  140     QCTO  OQSF 
    35928  Further Education and Training Certificate: Business Administration Services  Generic Provider - Field 03  Level 4  NQF Level 04  140     SERVICES  OQSF 
    93568  Further Education and Training Certificate: Business Administration Services: Employee Relation  Generic Provider - Field 03  Level 4  NQF Level 04  140     SABPP  OQSF 
    93567  Further Education and Training Certificate: Business Administration Services: Employee Wellness  Generic Provider - Field 03  Level 4  NQF Level 04  140     SABPP  OQSF 
    80767  Further Education and Training Certificate: Business Administration Services: Sport Administration  Generic Provider - Field 03  Level 4  NQF Level 04  140     CATHSSETA  OQSF 
    93569  Further Education and Training Certificate: Business Administration Services: Training and Development Practices  Generic Provider - Field 03  Level 4  NQF Level 04  140     SABPP  OQSF 
    59909  Further Education and Training Certificate: Secretarial Studies  Boston City Campus and Business College (PTY) Ltd  Level 4  NQF Level 04  140     SERVICES  OQSF 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    LP ID Learning Programme Title Accredited Provider
    67353  Further Education and Training Certificate: Administration  1. Damelin Correspondence College
    2. Intec College  
    93567  Further Education and Training Certificate: Business Administration Services: Employee Wellness  Business Management Training College of Southern Africa  
    59909  Further Education and Training Certificate: Secretarial Studies  Boston City Campus and Business College (PTY) Ltd  



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.