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|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Further Education and Training Certificate: Business Administration Services|
|SAQA QUAL ID||QUALIFICATION TITLE|
|61595||Further Education and Training Certificate: Business Administration Services|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report.||The individual NQF Sub-framework for each Learning Programme recorded against this qualification is shown in the table at the end of the qualification report.|
|Further Ed and Training Cert||Field 03 - Business, Commerce and Management Studies||Office Administration|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||140||Level 4||NQF Level 04||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.
The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.
Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.
competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.
Qualifying learners could follow a career in:
The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Adminstrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.
The National Certificate in Business Administration Services: Level 4 is a generic Qualification which offers Administrative knowledge and skills to learners who:
The skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further in Level 5. The intention is:
The National Certificate in Business Administration Services: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within all commercial and non-commercial sectors. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist new entrants to the industry.
It will ensure that the quality of education and training in Administration is enhanced and of a world-class standard.
The National Certificate in Business Administration Services at NQF Level 4 allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.
The Level 4 Certificate builds on the knowledge and skills already obtained in the Level 3 Certificate.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Learners accessing this Qualification should be competent in:
Recognition of Prior Learning
The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph.
This Recognition of Prior Learning may allow for:
All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
|RECOGNISE PREVIOUS LEARNING?|
|The Qualification consists of a Fundamental, a Core and an Elective Component.
To be awarded the Qualification, learners are required to obtain a minimum of 140 credits as detailed below.
The Fundamental Component consists of Unit Standards in:
It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.
All Unit Standards in the Fundamental Component are compulsory.
The Core Component consists of Unit Standards to the value of 73 credits all of which are compulsory.
The Elective Component consists of Unit Standards to the value of 147 credits. Learners are to choose Unit Standards to the minimum of 11 credits.
Sports Administration Specialisation (Learning Programme ID 80767):
Employee Wellness Specialisation (Learning Programme ID 93567):
Employee Relation Specialisation (Learning Programme ID 93568):
Training and Development Practices Specialisation (Learning Programme ID 93569):
|EXIT LEVEL OUTCOMES|
|On achieving this Qualification, the learner will:
Have knowledge of the procedures for stock and fixed asset control and be able to:
Develop Administrative systems together with other employees to:
Improve organisational effectiveness, by being able to:
Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time:
The learner will also be able to:
Manage service providers in that the learner will be able to:
Be an effective employee in the Administrative section of an organisation by being able to:
Be aware of how fraud can be present in an office environment and assisting in its control by:
Display Cultural awareness in dealing with customers and colleagues and utilising the differences in a positive way to enhance the effectiveness and image of the organisation.
Identify and solve work related problems together with others in the section so as to:
Apply efficient time management processes, procedures and techniques to:
Be an effective member of a team and be able to:
Become a knowledge worker and be able to:
In particular, assessors should check that the learner can demonstrate an ability to consider a range of options and make decisions about the knowledge and skills demonstrated above so that the best option is chosen.
|ASSOCIATED ASSESSMENT CRITERIA|
Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the Qualification.
Learning, teaching and assessment are inextricably lined. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Administration contexts wherever possible.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
|Benchmarking was done by comparison to Unit Standards/Outcomes of learning against the Standards for Administration in:
A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with those of each country and the best practice points were highlighted and incorporated into each Unit Standard. However the points incorporated were written in a South African context.
The qualification that best equates with this Qualification is the New Zealand, Certificate 3 in Business (Administration) Code BSA 30197.
|This Qualification articulates horizontally with the following Qualifications:
Vertical articulation is possible with the following Qualifications:
Qualification must be registered as an assessor with the Services Education, Training, Quality, Assurance (ETQA) Body, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|For an applicant to register as an assessor, the applicant needs:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||110021||Achieve personal effectiveness in business environment||Level 4||NQF Level 04||6|
|Core||13943||Analyse new developments reported in the media that could impact on a business sector or industry||Level 4||NQF Level 04||10|
|Core||13941||Apply the budget function in a business unit||Level 4||NQF Level 04||5|
|Core||10022||Comply with organisational ethics||Level 4||NQF Level 04||4|
|Core||14552||Contract service providers||Level 4||NQF Level 04||3|
|Core||13945||Describe and apply the management of stock and fixed assets in a business unit||Level 4||NQF Level 04||2|
|Core||110026||Describe and assist in the control of fraud in an office environment||Level 4||NQF Level 04||4|
|Core||110003||Develop administrative procedures in a selected organisation||Level 4||NQF Level 04||8|
|Core||7791||Display cultural awareness in dealing with customers and colleagues||Level 4||NQF Level 04||4|
|Core||110009||Manage administration records||Level 4||NQF Level 04||4|
|Core||109999||Manage service providers in a selected organisation||Level 4||NQF Level 04||5|
|Core||110023||Present information in report format||Level 4||NQF Level 04||6|
|Core||10135||Work as a project team member||Level 4||NQF Level 04||8|
|Core||15234||Apply efficient time management to the work of a department/division/section||Level 5||Level TBA: Pre-2009 was L5||4|
|Fundamental||8968||Accommodate audience and context needs in oral communication||Level 3||NQF Level 03||5|
|Fundamental||8972||Interpret a variety of literary texts||Level 3||NQF Level 03||5|
|Fundamental||8969||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||8970||Write texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Fundamental||9015||Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems||Level 4||NQF Level 04||6|
|Fundamental||8974||Engage in sustained oral communication and evaluate spoken texts||Level 4||NQF Level 04||5|
|Fundamental||12417||Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities||Level 4||NQF Level 04||4|
|Fundamental||8975||Read analyse and respond to a variety of texts||Level 4||NQF Level 04||5|
|Fundamental||7468||Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues||Level 4||NQF Level 04||6|
|Fundamental||12153||Use the writing process to compose texts required in the business environment||Level 4||NQF Level 04||5|
|Fundamental||8976||Write for a wide range of contexts||Level 4||NQF Level 04||5|
|Elective||117111||Apply knowledge of basic accounting principles to financial services||Level 3||NQF Level 03||4|
|Elective||13912||Apply knowledge of self and team in order to develop a plan to enhance team performance||Level 3||NQF Level 03||5|
|Elective||242860||Apply the Batho Pele principles to own work role and context||Level 3||NQF Level 03||4|
|Elective||264374||Capture payroll data||Level 3||NQF Level 03||6|
|Elective||123393||Carry out course administration||Level 3||NQF Level 03||3|
|Elective||13929||Co-ordinate meetings, minor events and travel arrangements||Level 3||NQF Level 03||3|
|Elective||246667||Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations||Level 3||NQF Level 03||4|
|Elective||264371||Demonstrate an understanding of the purpose of the payslip and its components||Level 3||NQF Level 03||6|
|Elective||13915||Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace||Level 3||NQF Level 03||4|
|Elective||10170||Demonstrate understanding of employment relations in an organisation||Level 3||NQF Level 03||3|
|Elective||244572||Describe how to manage workplace relationships||Level 3||NQF Level 03||2|
|Elective||113907||Explain the impact of personal wellness on work performance||Level 3||NQF Level 03||2|
|Elective||264377||Identify and demonstrate understanding of different types of employment contracts and how this impacts payroll administration||Level 3||NQF Level 03||8|
|Elective||13928||Monitor and control reception area||Level 3||NQF Level 03||4|
|Elective||13936||Outline the legal environment of a selected industry||Level 3||NQF Level 03||2|
|Elective||117877||Perform one-to-one training on the job||Level 3||NQF Level 03||4|
|Elective||7790||Process incoming and outgoing telephone calls||Level 3||NQF Level 03||3|
|Elective||10140||Apply a range of project management tools||Level 4||NQF Level 04||8|
|Elective||243298||Apply administrative skills and knowledge in a sport organisation||Level 4||NQF Level 04||11|
|Elective||12154||Apply comprehension skills to engage oral texts in a business environment||Level 4||NQF Level 04||5|
|Elective||12155||Apply comprehension skills to engage written texts in a business environment||Level 4||NQF Level 04||5|
|Elective||243296||Apply values and ethics to a sport organisation||Level 4||NQF Level 04||3|
|Elective||117865||Assist and support learners to manage their learning experiences||Level 4||NQF Level 04||5|
|Elective||15227||Conduct skills development administration in an organisation||Level 4||NQF Level 04||4|
|Elective||243303||Create, improvise and organize sport activities||Level 4||NQF Level 04||6|
|Elective||242668||Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act||Level 4||NQF Level 04||4|
|Elective||10324||Describe features, advantages and benefits of a range of products or services||Level 4||NQF Level 04||6|
|Elective||377160||Explain the fundamentals of the concepts of 'wellness'||Level 4||Level TBA: Pre-2009 was L4||8|
|Elective||377162||Explain the need for wellness awareness programmes||Level 4||Level TBA: Pre-2009 was L4||4|
|Elective||14319||Explore strategies to retain or expand existing business in the insurance/investment industry||Level 4||NQF Level 04||3|
|Elective||12544||Facilitate the preparation and presentation of evidence for assessment||Level 4||NQF Level 04||4|
|Elective||10331||Identify and analyse customer and market related trends impacting on Contact Centres||Level 4||NQF Level 04||10|
|Elective||10026||Identify expertise and resources||Level 4||NQF Level 04||3|
|Elective||10023||Identify internal and external stakeholders||Level 4||NQF Level 04||4|
|Elective||10139||Implement project administration processes according to requirements||Level 4||NQF Level 04||5|
|Elective||10980||Induct a new employee||Level 4||NQF Level 04||6|
|Elective||10388||Interpret basic financial statements||Level 4||NQF Level 04||3|
|Elective||117156||Interpret basic financial statements||Level 4||NQF Level 04||4|
|Elective||243300||Lead a community sport activity||Level 4||NQF Level 04||12|
|Elective||7869||Maintain a preventative maintainance programme||Level 4||NQF Level 04||3|
|Elective||242840||Make oral presentations||Level 4||NQF Level 04||2|
|Elective||242810||Manage Expenditure against a budget||Level 4||NQF Level 04||6|
|Elective||13443||Manage service providers in a micro-lending institution||Level 4||NQF Level 04||5|
|Elective||7836||Monitor customer satisfaction||Level 4||NQF Level 04||3|
|Elective||242819||Motivate and Build a Team||Level 4||NQF Level 04||10|
|Elective||10983||Participate in the implementation and utilisation of equity related processes||Level 4||NQF Level 04||5|
|Elective||114738||Perform financial planning and control functions for a small business||Level 4||NQF Level 04||6|
|Elective||9244||Plan and conduct meetings||Level 4||NQF Level 04||4|
|Elective||7825||Process financial transactions||Level 4||NQF Level 04||16|
|Elective||243293||Promote sport activity in a community||Level 4||NQF Level 04||4|
|Elective||10978||Recruit and select candidates to fill defined positions||Level 4||NQF Level 04||10|
|Elective||242817||Solve problems, make decisions and implement solutions||Level 4||NQF Level 04||8|
|Elective||8607||Support event co-ordination||Level 4||NQF Level 04||20|
|Elective||116927||Apply the principles of employment equity to organisational transformation||Level 5||Level TBA: Pre-2009 was L5||10|
|Elective||114274||Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997)||Level 5||Level TBA: Pre-2009 was L5||8|
|Elective||114278||Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995)||Level 5||Level TBA: Pre-2009 was L5||12|
|Elective||263976||Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework||Level 5||Level TBA: Pre-2009 was L5||5|
|Elective||11907||Draft an employment contract||Level 5||Level TBA: Pre-2009 was L5||3|
|Elective||10171||Manage the capture, storage and retrieval of human resources information using an information system||Level 5||Level TBA: Pre-2009 was L5||3|
|Elective||10149||Support the project environment and activities to deliver project objectives||Level 5||Level TBA: Pre-2009 was L5||14|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|LP ID||Learning Programme Title||Originator||Pre-2009
|NQF Level||Min Credits||Learning Prog End Date||Quality
|75263||Further Education and Training Certificate: Administration||Damelin Correspondence College||Level 4||NQF Level 04||140||QCTO||OQSF|
|67353||Further Education and Training Certificate: Administration||Intec College||Level 4||NQF Level 04||140||QCTO||OQSF|
|35928||Further Education and Training Certificate: Business Administration Services||Generic Provider - Field 03||Level 4||NQF Level 04||140||SERVICES||OQSF|
|93568||Further Education and Training Certificate: Business Administration Services: Employee Relation||Generic Provider - Field 03||Level 4||NQF Level 04||140||SABPP||OQSF|
|93567||Further Education and Training Certificate: Business Administration Services: Employee Wellness||Generic Provider - Field 03||Level 4||NQF Level 04||140||SABPP||OQSF|
|80767||Further Education and Training Certificate: Business Administration Services: Sport Administration||Generic Provider - Field 03||Level 4||NQF Level 04||140||CATHSSETA||OQSF|
|93569||Further Education and Training Certificate: Business Administration Services: Training and Development Practices||Generic Provider - Field 03||Level 4||NQF Level 04||140||SABPP||OQSF|
|59909||Further Education and Training Certificate: Secretarial Studies||Boston City Campus and Business College (PTY) Ltd||Level 4||NQF Level 04||140||SERVICES||OQSF|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|LP ID||Learning Programme Title||Accredited Provider|
|67353||Further Education and Training Certificate: Administration||
1. Damelin Correspondence College
2. Intec College
|93567||Further Education and Training Certificate: Business Administration Services: Employee Wellness||Business Management Training College of Southern Africa|
|59909||Further Education and Training Certificate: Secretarial Studies||Boston City Campus and Business College (PTY) Ltd|